Synclovis Systems Pvt. Ltd.

BACKGROUND

Please describe your company and your position there.

I’m the director of Fynd Business Ventures Pvt. Ltd. We are an online premium fashion products and accessories company with our own house brands.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Synclovis Systems Pvt. Ltd.?

We hired them for e-commerce development.

What were your goals for this project?

We wanted to develop a robust, scalable e-commerce portal that would become an aspirational place for customers to visit again and again.

SOLUTION

How did you select this vendor?

We were looking for a reliable, strong technology partner who could help us build a customized e-commerce platform. We had multiple discussions with various vendors, and Synclovis Systems team was the one that stood apart from others. They understood our requirements very well, had a detailed approach to design and development, and had balanced time/cost estimates.

Describe the project and the services they provided in detail.

They helped us through the concept stage, design, development, and product launch and support.

What was the team composition?

The team consisted of a product manager and an architect as well as developers and designers.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

The new site increased our visibility online. After the first launch, we gained new customers within a month. Our customers have expressed appreciation for our platform’s ease of use and performance.

How was project management arranged and how effective was it?

The project management was very effective—everything was process driven. Collaboration with Syncolosis Systems was great, as we had complete transparency about which team members were assigned to certain services. We got weekly progress reports in a timely manner, and all team members were prompt and very supportive.

What did you find most impressive about this company?

They easily understood our project requirements. The team used their technical expertise to deliver a quality product on time. During the few times when we needed support from the team at odd hours or weekends, they promptly supported us without any hesitation.

Are there any areas for improvement?

They always asked us for feedback. So, we occasionally provided them with input in areas where we felt they could improve.