We're passionate about building great software

Sphere Software has built innovative software solutions for industry leaders since 2005.  With headquarters in Chicago and regional offices in New York, Miami, Buenos Aires, and Eastern Europe, Sphere is a global company with a local focus and a national presence.

Sphere routinely helps a wide range of clients from start-ups to Fortune 100 by transforming initial visions into effective technological products.

 

Our consulting and development services include: CTO Advisory, Technology Strategy, Enterprise Architecture, Agile Mobile & Web Custom Applications, DevOps Engineering, Atlassian Service & Support, Solution Architecture, Staff Augmentation, Cloud Solutions, Big Data Analytics, NetSuite implementation, Chatbot Development, and UX / UI Design.

Our technology expertise includes: Ruby on Rails, Python, Go, Scala, Java, React.js, Node.js, .NET, Clojure, PHP, Kubernetes.

We believe in the unlimited potential for new uses of open-source technologies.  And we are true evangelists of a modern agile methodology that guides every step of our hybrid software development model.

 
$10,000+
 
Undisclosed
 
50 - 249
 Founded
2005
Show all +
Northbrook, IL
headquarters
  • 2121 2ND STREET
    Northbrook, IL 60062
    United States
other locations
  • Evkentiya Hvoyka street
    KIev 03134
    Ukraine
  • Rokosovskogo street
    MInsk 220094
    Belarus
  • 1 Mark Square, Hackney
    London EC2A 4EG
    United Kingdom
  • 701 Brazos St
    Austin, TX 78701
    United States

Portfolio

Key clients: 

Buzzfeed, Tumblr, Nokia, Subway, Land's End, Sears, Bass Pro Shops, Beachbody, Morningstar, Groupon, ING Bank, Delta Dental, Gett, BluVector, Berlingske Media, Chicago Stock Exchange, Kuoni, Enova, Ideeli, OneMain, Fuse Universal

Reviews

Sort by

Dev Support for Online Wall Decor Manufacturer

"They were attentive and took the time to understand our business first."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Jan. 2020 - Feb. 2020
Project summary: 

Sphere Software helped customize the client’s NetSuite CRM so that they could better track the royalties earned by artists. 

The Reviewer
 
11-50 Employees
 
Chicago, Illinois
Peter Razumovskiy
CFO, iCanvas
 
Verified
The Review
Feedback summary: 

Sphere Software’s work met all the client’s needs and fulfilled the requirements. They were strategic and took the time to understand the client’s business before beginning their work. 

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the CFO at an e-commerce wall decor company. We manufacture and sell products such as canvas prints through our website and partner sites.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Sphere Software?

We wanted to customize our NetSuite system. We work with artists all over the world, and we wanted to have a CRM system that made it easier to keep track of royalty payments.

SOLUTION

What was the scope of their involvement?

They developed a product that allows us to view our relationships with different artists and accurately report to them the royalties that they’ve earned. We can also view the different contracts and other data. 

What is the team composition?

Katya (Director of Operations) was our main point of contact. She liaised with the development team. 

How did you come to work with Sphere Software?

I met the owner of the company through my network at a conference. When the need for this project arose, I reached out to Sphere Software first. We looked at another company as well, but Sphere Software easily understood our business model. 

How much have you invested with them?

We invested around $35,000. 

What is the status of this engagement?

We started working with them in January 2020, and they completed their work in February of the same year. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The quality of work was good. There were a few things that we had to tinker with after the project was completed, but the changes we made were minimal. They delivered within the scope that we expected. I have everything I need to report information appropriately to the artists we work with. 

They were attentive and took the time to understand our business first.

How did Sphere Software perform from a project management standpoint?

We communicated primarily through Zoom. Internally, they have project management software that helps them stay on track. They provided updates at least weekly, sometimes more frequently. 

What did you find most impressive about them?

They were a strategic resource that helped us tailor the tool to our needs. Katya was a dedicated project manager, and I felt that she was dedicated to our partnership. 

Are there any areas they could improve?

At the moment, I can’t think of something that I could fairly criticize them for. 

Do you have any advice for potential customers? 

Be upfront about your business model and how the project fits into the greater needs of your business. Don’t be stingy with information or how the project will impact your business longterm.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Platform Dev for Compliance Management Company

"They provided important strategic recommendations and were able to execute to the fullest potential."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Jan. - Apr. 2020
Project summary: 

Sphere Software provided software development. This has included designing, developing, and implementing a cloud-based compliance management system. They provided software compliance and QA services.

The Reviewer
 
51-200 Employees
 
Wheeling, Illinois
Head of Compliance, Compliance Management Company
 
Verified
The Review
Feedback summary: 

The automated system has conserved internal costs and hours of manual labor. An agile team, Sphere Software kept the client well informed throughout the project. They served as an integral partner, supporting each step of the process.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

We are a third-generation privately-owned US-based manufacturer of high-performance superabrasive lapping, grinding, honing, and polishing products and related machinery and accessories.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Sphere Software?

We hired Sphere to work on several projects to help us automate various manual processes, including the development of a compliance management system.

What were your goals for this project?

The goal of the project was to define, design, and implement custom cloud-based systems for managing some of our processes and compliance system.

SOLUTION

How did you select this vendor?

We did the initial research and identified seven potential partners and decided to proceed with the Sphere.

Describe the project and the services they provided in detail.

Sphere provided business analysis and requirements gathering, infrasTtructure architecture and design, security compliance, software development, and quality assurance.

What was the team composition?

The team consisted of a project manager, architect, two developers, QA engineer, and part-time designer.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

It allowed us to save the significant costs of manual work and manual processes from the automation provided, as well as saved us thousands of labor hours.

How was project management arranged and how effective was it?

Engis defined the project objectives and Sphere managed the project using agile and scrum methodology in addition to providing us regular updates through Jira.

What did you find most impressive about this company?

Sphere was a key partner on a strategic level and on the implementation side. They provided important strategic recommendations and were able to execute to the fullest potential.

Are there any areas for improvement?

Sphere was great! I don't have any suggestions on how to improve the team.

5.0
Overall Score I was thoroughly impressed with their work!
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
    They provided competitive pricing.
  • 5.0 Quality
    Service & deliverables
    Creative and excellent attention to detail!
  • 5.0 NPS
    Willing to refer
    Very likely!

Custom Software Development for Late Payments Company

“They’ve investigated the product and asked questions so they know exactly what we want to build.”

Quality: 
5.0
Schedule: 
4.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
Feb. 2019 - Ongoing
Project summary: 

Sphere Software uses Python and Node.js to create a custom system that automates emails and text messages. With many versions in testing, the platform includes VoIP and records data uploaded to the cloud.

The Reviewer
 
1-10 Employees
 
United Kingdom
Founder, Late Payments Company
 
Verified
The Review
Feedback summary: 

Although development is still in progress, Sphere Software has tackled several challenges successfully. They worked closely with their partners to define project scope and develop wireframes. Professional and organized, their team is highly recommended.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the founder of a company that specializes in late payments and digital debt collection. We help clients collect late payments, invoice financing, and manage their online marketplaces. We’re hoping to offer a white label collection.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Sphere Software?

As part of our process, I hired Sphere Software to advise our team and provide a full-stack development for our MVP.

SOLUTION

What was the scope of their involvement?

The project began with a consultation and they helped me create the proper wireframes. Once that was finalized, we used Python and Node.js for development. We created automated emails that could be sent at different times. The database will reflect information that has been uploaded to the cloud through a CSV file. We also created a text messaging system and integrated a third-party provider for VoIP.

Right now, we’re working on a feature that would enable the automated emails to include different logos for our white labeling efforts. We've tried a few iterations of the wireframes and are trying to determine what would work best.

What is the team composition?

We had a business analyst, a data scientist, and two backend engineers working on our project.

How did you come to work with Sphere Software?

A friend of mine worked with them before and referred them to me. I did some research and noticed that they had an office both in the US and Eastern Europe. When we met, they quickly understood the scope of the project and what they needed to do to meet our project goals.

How much have you invested with them?

We’ve spent about $280,000.

What is the status of this engagement?

We started in January 2019 and the project is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

The project hasn’t been launched yet, but I recently tested the automated email flow. We’ve managed to solve about half the problem, and the second half is a work in progress. We faced a few challenges because the text message system needed to go through a US server, but Sphere Software was able to resolve it quickly. We're currently testing different wireframes that would support the logos for the white labeling aspect of our business. 

How did Sphere Software perform from a project management standpoint?

They’re professional, organized, receptive, and articulate. They’ve investigated the product and asked questions so they know exactly what we want to build. They took their time to propose how to take the project forward and walked me through the process using a slide show. We have a scheduled call every two weeks on Zoom and share screens.

What did you find most impressive about them?

Their first impression is outstandingly professional.

Are there any areas they could improve?

It would be nice to have a system or mobile management tool that would help us track their progress.

Do you have any advice for potential customers?

Definitely go ahead and contact them.

5.0
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
    Their deliverables were always on time, even when the project required more work.
  • 4.0 Cost
    Value / within estimates
    Although substantial, the cost is justifiable.
  • 5.0 Quality
    Service & deliverables
    They integrated all of my feedback. Despite a lot of challenging tasks, and they were able to adjust quickly to all of my comments.
  • 5.0 NPS
    Willing to refer
    If they’re trying to achieve a quality product in a certain time period, they’ll get a solid deliverable from Sphere Software.

NetSuite Migration for Marketing Agency

"The project was completed on schedule and on budget."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
June - Aug 2019
Project summary: 

Sphere Software assisted in transitioning a company from QuickBooks to NetSuite. The process condensed the client's CRM and accounting to one analytics-enabled platform.

The Reviewer
 
11-50 Employees
 
Chicago, Illinois
General Manager, Macon Raine
 
Verified
The Review
Feedback summary: 

Sphere Software completed the project on schedule. Their team collaborated effectively with scrum boards and communicated constantly. 

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I am the managing director of a growing marketing agency

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Sphere Software?

We wanted to make the migration from Quickbooks to Netsuite.

What were your goals for this project?

We were tired of fighting quickbooks to do what we wanted so we decided to move to Netsuite. Our goal with NetSuite's cloud solution was to lower cost, streamline key business processes, boost productivity and be more competitive. We also wanted one unified platform instead of CRM, accounting, etc.

SOLUTION

How did you select this vendor?

We had a pre-existing relationship with Sphere - we trusted them to make this process painless.

Describe the project in detail.

We struggled with limitations in reporting, audit trails, and customization. We needed automation, financial consolidation across two business units and better visibility to make informed data-driven decisions. We also wanted better visibility via dashboards and wanted better reporting on real-time data and drill down to understand what’s going on across the business.

What was the team composition?

We were assigned a project manager, a senior netsuite consultant, and two developers.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The project was completed on schedule and on budget. It went fast and we were able to cut over to the new system almost immediately (with a little fine-tuning)

How effective was the workflow between your team and theirs?

Project collaboration was facilitated via Jira scrum boards. The workflow was efficient.

What did you find most impressive about this company?

Schedules and deadlines were met - near constant communication kept everyone up to date on all milestones.

Are there any areas for improvement?

Everything can always be done faster but I think in this case, they did everything according to mutual plan and schedule

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    Nearly constant communication kept everyone on the same page
  • 5.0 Cost
    Value / within estimates
    I feel the service was priced fairly
  • 5.0 Quality
    Service & deliverables
    The project was smooth - no drama at all
  • 5.0 NPS
    Willing to refer
    I am likely to refer Sphere

Software Dev for B2B Marketing Agency

“They listened to what we needed and proactively took charge of the project.”

Quality: 
5.0
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Feb. - Jun. 2019
Project summary: 

Sphere Software conducted an audit of a company’s technology assets, evaluating the quality and cost of each product. They interviewed customers and reviewed code to ensure the technology met expectations.

The Reviewer
 
11-50
 
Aurora, Illinois
CEO, B2B Marketing Agency
 
Verified
The Review
Feedback summary: 

Sphere Software maintained clear communication and had excellent project management.  They worked quickly and thoroughly, providing numerous services in a short period of time. Their work will most likely save $750,000 in an acquisition negation, making the partnership well worth it.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of a marketing agency that mainly does B2B lead generation for technical companies.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Sphere Software?

We were considering acquiring another agency with a number of technology assets, and we wanted a partner who could conduct our technical due diligence and ensure we were getting what we wanted.

SOLUTION

What was the scope of their involvement?

We had a general understanding of the technology owned by the company we were acquiring, but Sphere Software came on as the technical brain to establish the credibility of our management team. They conducted research to determine how the products were built and what it would cost to maintain and grow them. They provided estimations on what it would take to integrate the products with our own technology and even evaluated the quality of the existing code. They collected as much information as possible, including through customer interviews and an audit of the other agency’s books.

Their code review was comprehensive and thorough, evaluating the code of multiple applications and in various languages, such as Ruby on Rails and Elixir. Their valuation also probed the database and a number of web agents, ensuring that what we were buying from the company would be able to do what they said it could.

What is the team composition?

We worked with numerous individuals, including a technical lead and experts in frontend development, databases, mobile apps, UI, and Jira. We also hired a few business analysts.

How did you come to work with Sphere Software?

I’d heard about them before and knew some of their previous work. When we started this project, we had a conversation, and they seemed like a good fit, so I hired them.

How much have you invested with them?

We spent about $65,000.

What is the status of this engagement?

The project lasted from February–June 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Based on the due diligence they performed, they found that the other agency’s valuation expectations were far too high. They pulled together a number of red flags, which we’ve been able to reference in our negotiations with the other company. As of now, it looks like Sphere Software will end up saving us about $750,000 when the revised acquisition is finalized.

How did Sphere Software perform from a project management standpoint?

We had no issues with their project management; they were always spot on. We used Jira, Slack, and Confluence to communicate and manage the project.

What did you find most impressive about them?

They listened to what we needed and proactively took charge of the project.

Are there any areas they could improve?

I can’t think of any ways they could’ve improved.

Do you have any advice for future clients of theirs?

If possible, hire someone on your end to be solely dedicated to interfacing with Sphere Software. We didn’t have a position like that, so I often delayed their progress because I had my daily responsibilities as well.

5.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Custom Software Dev for Financial Services Company

"Their deep understanding of the financial industry was impressive and unique."

Quality: 
4.5
Schedule: 
4.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
July 2015 - Jan. 2016
Project summary: 

Sphere Software provided development for a custom software project. They built both the front- and backend and created features for calculation and languages.

The Reviewer
 
51-200 Employees
 
Los Angeles, California
CEO, Financial Services Company
 
Verified
The Review
Feedback summary: 

The development was completed on time and according to existing requirements. The business has seen great success since finishing the collaboration. As a team, Sphere Software was insightful and intelligent on relevant industry information. The engagement was seamless and productive.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO and founder of a financial services company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Sphere Software?

I hired Sphere Software to help with custom software development.

SOLUTION

What was the scope of their involvement?

They created the backend and frontend for a consumer finance app based on wireframes we provided. Within the platform, they built the tool for calculating interest and regulation languages. Our customers can now use and apply for services within the app.

What is the team composition?

They provided a project manager and 1–2 developers.

How did you come to work with Sphere Software?

When I was working at my previous company, I had worked with Sphere Software. When this project came up, I knew I wanted their expertise so I contacted them.

How much have you invested with them?

We spent around $500,000.

What is the status of this engagement?

We worked together from July 2015–January 2016.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’re still using the platform they helped us build. Since then, we’ve generated a significant amount of revenue and have grown our company. Sphere Software has definitely contributed to our success.

How did Sphere Software perform from a project management standpoint?

They managed the project very well. Their team worked with us every step of the way. Our primary forms of communication were phone and email.

What did you find most impressive about them?

Their deep understanding of the financial industry was impressive and unique. We valued that they had relevant information when working on the backend.

Are there any areas they could improve?

Although they still completed the project quickly, they anticipated it taking 4–5 months but it took 5–6 instead.

Do you have any advice for potential customers?

Partner with Sphere Software and allow them to help with project management. If you collaborate on the work, you’ll avoid any miscommunications.

5.0
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
    They were great at scheduling with us.
  • 5.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
    The quality was great.
  • 5.0 NPS
    Willing to refer

Custom Software Platform UX & Dev for Title Lender

"We could not have achieved these positive results in the specified timeline without their help."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
2011 - 2014
Project summary: 

Sphere Software augmented resources for a web platform project. The team used Ruby on Rails and provided full-stack development resources.

The Reviewer
 
501-1000 Employees
 
Chicago, Illinois
Jack Snitkovsky
Former Director of IT, Financial Services Company
 
Verified
The Review
Feedback summary: 

The team created value with skilled resources and quick deliveries. Working on site, Sphere Software was instrumental with design and architecture planning. The platform’s potential profitability became readily apparent as the engagement progressed. Expect them to have a flexible approach.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I was the director of IT for a financial services company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Sphere Software?

The company was a division of a title lender with a brick and mortar presence. They wanted to launch an online division and brought us in to build the web platform from scratch. We needed to augment our development staff with Ruby on Rails resources. Since the language was in demand at the time, we needed an affordable vendor that could scale staff as needed.

SOLUTION

What was the scope of their involvement?

Sphere Software provided full-stack Ruby on Rails development for the web platform and accompanying mobile sites. Some of their resources worked on site in our Chicago office.

My involvement ended when our parent company, which was based in Georgia, relocated the project to their headquarters. None of our team wanted to move to Georgia.

What is the team composition?

The 4–6-person team mainly comprised developers and a few designers.

How did you come to work with Sphere Software?

The parent company recruited our team from another firm that had partnered with Sphere Software. Since we had a good working relationship, we decided to use them for this project.

What is the status of this engagement?

We started working with them from 2011–2014.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Sphere Software provided quality engineers and moved quickly. That efficient service benefitted our parent company, which supported the project with no incoming revenue from the platform. Importantly, the team got the solution up and running to demonstrate the potential ROI. We could not have achieved these positive results in the specified timeline without their help.

How did Sphere Software perform from a project management standpoint?

They became a true part of our team after onboarding. We didn’t treat them any differently than in-house employees. Our team included Sphere Software in every architecture and design planning meeting.

What did you find most impressive about them?

Sphere Software was flexible, readily working on a variety of tasks and processes both remotely and in person. Unlike other offshore developers that rely on smart junior developers, the team leveraged senior-level engineers. That investment in resources contributed to the project’s success.

Are there any areas they could improve?

Occasionally, they needed additional resources for certain tasks and scaling the team took extra time. But that’s not a complaint as we went through the same process on our side. They had a deep pool of qualified developers to select from, which was advantageous for the nature of our collaboration.

Do you have any advice for potential customers?

Plan ahead as much as possible. Realizing that the engagement requires more resources than expected can be one of the biggest pain points for any development project. It’s wiser to pay more for senior engineers because they maximize value. When staffing the team, ensure that every developer comprehends the business goals and challenges thoroughly. That level of understanding can make a good developer a great developer.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Mobile App Development for Salad Company

“They actively suggested ways to improve the project, but they didn’t push us to take their advice.”

Quality: 
5.0
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Mar. 2016 - Jan. 2018
Project summary: 

Sphere Software completed the Android version and fully developed the iOS version of a report-sharing platform to help a salad company share information both internally and externally.

The Reviewer
 
51-200 Employees
 
Harleysville, Pennsylvania
Lauren Pupillo
Marketer, Salad Bar Tenders
 
Verified
The Review
Feedback summary: 

The application improved internal operations and client relationships, providing a secure channel to distribute information. Sphere Software managed the project efficiently, consistently responding to concerns within a day. They delivered a high-quality product using their knowledge and skill.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I’m a marketer at Salad Bar Tenders. We’re a salad manufacturer and distributor, and we also train supermarkets in how to properly maintain a salad bar.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Sphere Software?

We were using carbon paper to collect reports on what our employees were doing at our client’s supermarkets. One copy was filed in our office, one was sent to our customer’s headquarters, and the final one stayed in the store. We wanted to automate this process, so we needed a solution that could generate, distribute, and organize the reports.

What were your goals for this project?

We wanted to allow both clients and employees to see reports so they can be sure any problems are being addressed. If upper management had access to the reports, we could create a system of accountability for customers and staff.

SOLUTION

How did you select this vendor?

We started the project with a different vendor, but there were a lot of problems. We decided to find a new company, and we came across Sphere Software.

Describe the project in detail.

We provided Sphere Software with the Android app we’d started with the previous vendor. They fixed all of the issues and provided me with an improved solution. Then, we started working on the iOS version. Now, the report-sharing platform is accessible for all of our clients and employees.

What was the team composition?

We worked directly with a project manager and two developers.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Our employees are more efficient because they don’t have to carry around paper anymore. We have more confidence in our reporting process because we have a secure way to distribute information to everyone that needs it and collect instant feedback. We’re also helping the environment by eliminating our paper waste.

How effective was the workflow between your team and theirs?

They were great in terms of project management. We agreed on a 24-hour response time at the beginning of the engagement, and everyone respected that rule.

What did you find most impressive about this company?

They actively suggested ways to improve the project, but they didn’t push us to take their advice. I wasn’t aware of the latest technology, so I was thankful that they shared their knowledge.

Are there any areas for improvement?

I would like a bit more step-by-step explanations of their process so we could keep a closer watch on their progress. We weren’t given access to their project management software, which I don’t completely understand.

4.5
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

User Portal Tool Dev for 401k Servicing Company

“The system makes it easy to have uniformity across our websites and also reduces design costs.”

Quality: 
4.0
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
June - Sept. 2018
Project summary: 

Sphere Software worked on a user portal, updating the design and UX/UI. They implemented a new design component system and integrated a new admin reporting tool into the platform.

The Reviewer
 
11-50 Employees
 
California
Executive, 401k Servicing Platform
 
Verified
The Review
Feedback summary: 

Sphere Software had hardworking developers and created customized solutions tailored to the project needs. Their communication was sometimes lacking, but they worked hard to keep it consistent and effective.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the director of product management at a 401k servicing platform that enables small and medium-sized businesses to offer a 401k plan to their employees. We provide our clients with investment advising, plan administrations, and recordkeeping services.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Sphere Software?

We had a good user portal for our customers, but we needed to improve the UX/UI.

SOLUTION

What was the scope of their involvement?

Sphere Software developed a design component system, an infrastructure that allows us to store and easily access all of our design components in one location. In a sense, they helped us rebuild the foundational blocks of our portal. Two different types of clients access our system: employer administrators who manage all of the employee plans, and individual employees who want to access their 401k information. Sphere Software helped create a new admin reporting tool that provides the plan administrators readily accessible reports.

What is the team composition?

We worked with 2–3 engineers. One was in the U.S., and the others were in Ukraine.

How did you come to work with Sphere Software?

I worked with them at my previous job. They did good work and understood project requirements, so we hired them.

What is the status of this engagement?

We worked together from June–September 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The system makes it easy to have uniformity across our websites and also reduces design costs. Sphere Software met all of our goals.

How did Sphere Software perform from a project management standpoint?

We were happy with their work. They were great at understanding and executing on our requirements. They presented various solutions customized to our partnership and specific needs, which we appreciated.

What did you find most impressive about them?

The engineers were diligent and hardworking. Our account manager was always in touch with us to make sure things were going well.

Are there any areas they could improve?

Communication could’ve been better, but that’s always a concern with overseas teams. They could’ve been more proactive in setting clearer expectations.

Do you have any advice for future clients of theirs?

Give them clear requirements. Don’t assume that they know exactly what you want.

4.5
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 4.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I'd definitely recommend them.

Team Extension Services for Video Learning Company

“Whenever we need engineering talent, we know we can count on them to provide it.”

Quality: 
4.5
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
2018 - Ongoing
Project summary: 

Sphere Software collaborates with an in-house development team to create e-learning technology. Using Ruby on Rails, they implement and test new software features. They also developed native mobile apps.

The Reviewer
 
11-50 Employees
 
London, United Kingdom
Brijesh Sagar
VP Engineering, Fuse Universal
 
Verified
The Review
Feedback summary: 

Their engineers have embedded well into in-house teams and their service has been vital to bringing the software out of MVP stage. They have a deep bench of talent and are easily able to scale up for large projects. Developers are engaged, easy to work with, and deliver strong results.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the VP of engineering at Fuse Universal. We’re a market leader in delivering next-generation e-learning experiences. We primarily serve B2B customers, including several large telecom clients, but our primary audience is small to medium enterprises.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Sphere Software?

We initially hired them to refine the MVP of our product several years ago and wanted to keep them on as a continuous engineering provider to supplement our in-house team.

SOLUTION

What was the scope of their involvement?

They currently help us develop and refine features on our e-learning platform. They built the majority of it with us, so they handle the development needs as those arise. The platform’s primarily built with Ruby on Rails, but we’ve also developed native mobile apps for iOS and Android. Since they’ve helped us build the platform from the ground up, they generally take the lead on developing solutions for it. We provide them with the design and explain what kind of functionality we want, but they create and implement the technical solutions.

What is the team composition?

We work with between 20 and 30 developers, including team leads, senior developers, and test engineers.

How did you come to work with Sphere Software?

I believe we were introduced to them by another development partner based here in the UK who’d been working with us on our MVP.

What is the status of this engagement?

We started working with them in 2011 and they’re still with us.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They’ve become a core part of our team. They’ve had a huge impact on the way our product has developed, especially in how they implement new features. They’ll go all-in to help us meet deadlines and they offer suggestions on where to go next.

How did Sphere Software perform from a project management standpoint?

They’re embedded into our teams, so we’re constantly communicating. They’re involved in building the Agile practices for software engineering. We have regular meetings with everyone on the development team. In addition, the headquarters responds quickly whenever we need to bring on more engineers. They also react promptly if we have issues with an individual developer, either working with that person or swapping in someone else.

What did you find most impressive about them?

Their ability to scale has been invaluable. Whenever we need engineering talent, we know we can count on them to provide it, even if we need a large number of people. The developers who’ve come in have all been highly engaged with the work and are easy to work with.

Are there any areas they could improve?

The only issue we’ve run into is that they could vet their developers more thoroughly. We’ve occasionally received people whose skills didn’t line up with what they promised on their resumes.

Do you have any advice for potential customers?

Make sure your development stories are very clear and work with the developers to ensure that everyone’s on the same page in terms of understanding what to do. I’d also recommend being diligent about deadlines so everything stays on track.

5.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer