Can you share any information that demonstrates the impact that this project has had on your business?
For me the greatest advantage is to instantly answer customer questions. As I have mentioned before, our problem was late responses to customer questions. In some cases, customer problems were solved before we even answered their questions. After starting to work with SOR’UN, we have automatized some steps. This way, we were able to answer our customers 24/7 and optimised our business process. Other than that, we can direct our customers who receive offers from Facebook to our sales channel to feed that channel.
How was project management arranged and how effective was it?
We obtained results rapidly. Generally, we set timeline for these types of projects but going live might take 2-3 times more than this pre-determined timeline. We have started this project on November 2018. With all of our efforts, this project was live on 31 December 2018. I think this is incredible.
Additionally, SOR’UN team was proactive in the entire process. Sometimes they get back to us like “We have something like this here, should we do it like this?” before we even noticed. For example, when we needed help or asked for a meeting, they schedules that meeting in 1-2 hours and SOR’UN team worked with us until we found a solution to our problem. We are engaged in a long-term project with SOR’UN. We planned various projects and it is valuable for us to know that SOR’UN is by our side. Additionally, I have worked with numerous suppliers and I felt happiest with SOR’UN team.
What did you find most impressive about this company?
SOR’UN's young and experienced team makes them stand out from their competitors. I really feel like I am talking to a software firm. You have strong references. You are a young but also an experienced team. With the advantage of being a young team, you can fit to digital age.
Are there any areas for improvement?
I thought of one thing. If you have that, you will be amazing. You can rapidly find solutions to what we ask for but you can be more creative. For example, you can think about adding some games or jokes or trying different things. You can provide surprising user experience with these techniques and ideas. Focusing on these things will entirely differentiate you from other chatbot firms.