Softnauts

What evidence can you share that demonstrates the impact of the engagement?

People were very impressed by the app’s innovative design and simple onboarding process. It’s aesthetically pleasing and will be very useful for our university.

How did Softnauts perform from a project management standpoint?

Their project manager performed very well. She was always available to come to a meeting or talk to me, even after hours. I couldn’t believe she made time to have personal meetings with me. Normally, we communicated over email and phone. She also gave me access to a panel when I could comment on their work.

Their team was professional, friendly, and responsive and delivered high-quality work for a reasonable price. The focus on brainstorming and creativity led me to develop ideas I hadn’t thought of before. Beyond their physical work, they possess an intangible value that makes cooperating with them worthwhile.

What did you find most impressive about them?

While allocating plenty of room for creativity, they still worked within stable procedures. Their combination of price, quality, and speed was great.

Are there any areas they could improve?

No, not that I was aware of.

Do you have any advice for potential customers?

Clients shouldn’t be afraid of laying out their vision. Softnauts provides space for your ideas and gives reasonable feedback. They’ll tell you what’s possible for your price.

What evidence can you share that demonstrates the impact of the engagement?

Our customers have been very happy despite initial concerns that their employees were too old to handle the new technology. Although there have been a few issues, Softnauts successfully streamlined my business’ technical components in a step-by-step process with immediate fixes.

How did Softnauts perform from a project management standpoint?

The project management role has experienced turnover, but new resources onboarded quickly by leveraging their predecessors’ comprehensive documentation. The team works effectively with our in-house web and API developers, adhering to our requirements. We use Trello, which keeps everyone in constant contact and in the loop. We’ve only met via Skype.

What did you find most impressive about them?

They provided feedback and responsive service, even when the office was closed. I’m always able to message the owner and get someone online to provide assistance in real-time.

Are there any areas they could improve?

I wish I could pay less, but costs are good.

Do you have any advice for future clients of theirs?

Get full quotes upfront–ones that include the cost of bug fixes.

What evidence can you share that demonstrates the impact of the engagement?

The project Softnauts worked on was a huge success, leaving the client very happy. In fact, that client has continued their relationship with Softnauts as a result of their high-quality work.

How did Softnauts perform from a project management standpoint?

Softnauts' project management approach is seamless. They were accessible and stayed organized through Jira, which I always felt helped keep me in the loop throughout the stages of the project. They're also good about following client requirements and providing additional feedback where they feel it would improve outcomes.

What did you find most impressive about them?

I'm most impressed by their agile approach to projects; they keep an open mind throughout the process, which can be hard to find in most vendors. They remained positive and proactive, without fluctuating in cost, even when we had to make changes to the scope of work. I felt like they genuinely cared about client satisfaction at the end of the day. 

Do you have any advice for potential customers?

The more detailed your requirements for development are, the better. Make sure you know what you want and it's clear within the initial scope of work for more the most accurate outcomes.