Social Bloom

BACKGROUND

Please describe your company and position.

I am the Principal Product Manager of Keysight

Describe what your company does in a single sentence.

very brief Keysight Technologies is a leading provider of electronic test, measurement, and cybersecurity solutions that help organizations design, validate, and secure technologies across industries such as telecommunications, aerospace, automotive, and IoT.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Social Bloom to accomplish?

• Generating sales qualified leads

SOLUTION

How did you find Social Bloom?

Online Search

Why did you select Social Bloom over others?

Risk reversal policy

How many teammates from Social Bloom were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work was to create and manage an outbound lead-generation campaign for Keysight's SBOM and software supply chain security solution and to generate 20 Sales Qualified Leads (SQLs) within the agreed engagement period.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

No measurable business outcomes were achieved. SocialBloom was contracted to generate 20 Sales Qualified Leads (SQLs), but none meeting our objectives were delivered. According to SocialBloom's reported metrics, 1,685 prospects were contacted through 2,363 outreach attempts, generating only 12 replies (approximately 0.71% response rate) and no qualified meetings that resulted in meaningful sales opportunitie.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We engaged SocialBloom in January 2026 to generate 20 Sales Qualified Leads for Keysight's SBOM and software supply chain security solution. The result was months of wasted time, poor execution, misleading outreach, no meaningful business outcomes, and a complete refusal to provide a refund despite failing to deliver what was promised. SocialBloom sold this engagement as a collaborative process where ICPs, targeting, messaging, positioning, compliance requirements, and campaign assets would be aligned before launch. We were explicitly told that messaging would be drafted and then reviewed and approved before campaigns went live. Very early in the process, we discovered that the ICP had been expanded beyond the audience we had defined. Additional personas had been introduced that were not aligned with our target market. We were told this was generated by SocialBloom's AI process. We also repeatedly raised concerns about outreach messaging that had little or nothing to do with our product. As a cybersecurity company focused on software supply chain security, SBOM management, vulnerability management, product security, FDA cybersecurity requirements, CRA readiness, and compliance use cases, we expected messaging aligned with those topics. Instead, we were presented with outreach that often appeared generic, irrelevant, and disconnected from our market. When these concerns were raised, SocialBloom repeatedly assured us that they could still generate the required lead volume and qualified opportunities. Months later, the actual results were alarming. According to SocialBloom's own reported figures: • 1,685 prospects contacted • 2,363 outreach attempts • 12 replies • Approximately 0.71% response rate • No qualified meetings that met our objectives Despite these results, obtaining meaningful reporting required repeated follow-up. We repeatedly requested visibility into who was being contacted, what messaging was being used, what responses were being received, and what adjustments were being made. Instead, we often received generic status updates with limited transparency. The most serious issue occurred near the end of the engagement. We discovered outreach that appeared to create the impression of a Keysight executive role that did not exist, invited prospects to a breakfast/networking meeting that did not exist, referenced topics unrelated to our offering, and directed recipients to book meetings through our calendar. This was completely unacceptable. The issue was no longer campaign performance. The issue became reputational risk. As a company operating in cybersecurity and serving regulated industries, we cannot allow third parties to conduct outreach that creates confusion about who is contacting prospects, why they are being contacted, or what they are being invited to attend. We immediately instructed SocialBloom to stop all outreach activities. Following this discovery, we requested: • A complete list of prospects contacted • Copies of outreach communications • Identification of sender identities and domains • Documentation supporting any claimed qualified leads • A refund of the fees paid The refund was denied. Our legal department subsequently issued a formal demand letter requesting both a refund and supporting records. The requested records were not provided and the matter was not resolved. What makes this experience particularly frustrating is that we spent months trying to make the engagement successful. We provided feedback, participated in reviews, approved materials when requested, corrected targeting issues, suggested messaging improvements, attended calls, reviewed campaigns, and repeatedly communicated our expectations. Despite that effort, SocialBloom failed to deliver the agreed business outcome and left us dealing with outreach activity that created significant concern for our brand and reputation. Based on our experience, we cannot recommend SocialBloom to other technology companies. Any organization considering this vendor should conduct extensive due diligence, insist on complete transparency, carefully monitor all outbound activity, and obtain clear answers regarding reporting, qualification standards, campaign controls, and refund policies before signing an agreement. This review reflects our documented experience and is based on campaign records, correspondence, performance reports, and legal communications generated during the engagement.

What was your primary form of communication with Social Bloom?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out most was SocialBloom's willingness to make assurances during the sales and onboarding process that were not reflected in the actual results. Even after failing to deliver the agreed outcome, the company continued to deny responsibility, refused to provide requested supporting records, and rejected our refund request despite the lack of measurable success.

Are there any areas for improvement or something Social Bloom could have done differently?

Yes. SocialBloom could have improved virtually every aspect of this engagement. Most importantly, the company should have delivered the agreed outcome of 20 Sales Qualified Leads or honored its refund commitment when it failed to do so. Additional areas for improvement include: Using messaging that was actually relevant to our product, market, and target buyers. Maintaining the agreed ICP instead of introducing irrelevant personas and targeting. Providing transparent reporting and visibility into campaign activity. Responding constructively to customer concerns rather than shifting responsibility when results were poor. Avoiding outreach that created confusion about who was contacting prospects and why. Providing complete campaign records when requested. Taking accountability for campaign performance instead of relying on contractual technicalities after failing to deliver results. Most importantly, when a customer pays $15,500 and receives no meaningful business outcome, the company should act in good faith to resolve the situation rather than deny responsibility and ignore formal requests for resolution.

Company Responses

The service provider responded on June 15, 2026.

Thank you for sharing your feedback. We are sorry the engagement did not meet your expectations.

There is important context we want to clarify. SocialBloom’s performance guarantee is tied to our ability to run the campaign using our recommended targeting, messaging, and outbound process. During this engagement, the campaign was limited to a narrow set of 200 contacts and client-directed messaging, despite our team repeatedly communicating that this approach cannot produce the desired meeting volume and would fall outside the standard performance guarantee.

This is not in line with the initial scope the client promised to allow us prior to moving forward with us.

When SocialBloom was later able to run the campaign using our recommended approach, the campaign began generating positive responses. Within that same day, the client requested that outreach stop before those responses could be fully worked through and converted into qualified meetings.

Because this matter involves client-specific campaign data, contractual terms, and confidential communications, we cannot address every detail publicly. That said, we take concerns around messaging approval, targeting, reporting, and brand safety seriously. We have reviewed this engagement internally and continue to improve our approval workflows, campaign visibility, and quality-control process for enterprise clients.

We remain open to reviewing campaign records and addressing any remaining concerns through the appropriate private channels.

BACKGROUND

Please describe your company and position.

I am the CEO of LEADER HEALTH

Describe what your company does in a single sentence.

LEADER HEALTH is a B2B healthcare solutions company focused on supplying and distributing medical equipment, devices, and consumables to hospitals, clinics, and healthcare institutions. Our portfolio spans surgical and diagnostic equipment, dermatology and aesthetics solutions, critical care and resuscitation equipment, rehabilitation tools, and home healthcare products. We serve healthcare professionals and institutions who rely on quality, reliability, and responsive support.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Social Bloom to accomplish?

• Establish outbound cold email and cold calling systems that could generate booked meetings with hospital procurement managers, clinic directors, and institutional buyers.

SOLUTION

How did you find Social Bloom?

• Online Search
• Referral
• Clutch Site

Why did you select Social Bloom over others?

• Pricing fit our budget
• Referred to me

How many teammates from Social Bloom were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Social Bloom took full ownership of our outbound lead generation function. They began by developing a precise Ideal Customer Profile targeting matrix tailored to our buyer personas in the medical and institutional healthcare sector. From there, they handled the full cold email setup — including domain configuration, inbox warming, deliverability, and personalized multi-step sequencing — alongside cold calling to qualify prospects and book discovery meetings directly onto our calendar. They also crafted all messaging and call frameworks to accurately represent our product range, and provided ongoing performance reporting with continuous refinement of targeting and copy throughout the engagement.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The results were tangible and business-impacting. Within the engagement period, we saw a meaningful increase in the number of qualified meetings booked each month compared to our previous in-house efforts. Our sales team was consistently presented with warm, vetted prospects rather than cold, unqualified contacts. The volume of new institutional leads entering our pipeline grew noticeably, and we were able to convert several of those leads into active client relationships. Most importantly, our internal team reclaimed significant time previously lost to manual prospecting.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Social Bloom's project management was structured and reliable. Onboarding was smooth, timelines were clearly communicated, and campaign launch happened on schedule. Communication was proactive they kept us updated without us having to chase for information. When we provided feedback on messaging tone or targeting adjustments, they responded quickly and implemented changes without friction. There was a brief initial calibration period as they learned the nuances of healthcare procurement language, but they adapted fast and the process became very fluid after that.

What was your primary form of communication with Social Bloom?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out most was their genuine commitment to understanding our industry before launching campaigns. Most outbound agencies send generic templates. Social Bloom took the time to understand how our products work, who our real buyers are, and how to speak to those buyers credibly. Their messaging felt peer-to-peer, not scripted which matters enormously in the healthcare sector where trust is paramount. Their obsession with deliverability and technical setup also gave us confidence that our outreach was actually reaching inboxes.

Are there any areas for improvement or something Social Bloom could have done differently?

The initial onboarding phase required a bit more back-and-forth than expected as the team familiarised themselves with the complexity of medical equipment terminology and procurement cycles. This is understandable given the specificity of our sector, but a more structured industry intake process at the start could shorten that learning curve. Once past that stage, everything ran very smoothly and results followed steadily.

BACKGROUND

Please describe your company and position.

I am the CEO of aarReha Schinznach

Describe what your company does in a single sentence.

arReha Schinznach is one of Switzerland’s leading rehabilitation institutions. We specialize in inpatient and outpatient rehabilitation for musculoskeletal disorders, chronic pain conditions, post-operative recovery, and geriatric impairments.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Social Bloom to accomplish?

• Our main objectives were to generate qualified leads for our rehabilitation programs, increase inquiries from potential patients and referring physicians, and build a more consistent flow of new admissions through targeted outreach.

SOLUTION

How did you find Social Bloom?

• Online Search
• Clutch Site

Why did you select Social Bloom over others?

• Good value for cost
• Company values aligned

How many teammates from Social Bloom were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Social Bloom handled our full sales outsourcing program, including cold outbound email lead generation and cold calling campaigns. They developed targeted prospect lists of potential patients, healthcare professionals, and partner organizations. Key deliverables included: Creation and management of personalized cold email sequences Professional cold calling campaigns with trained representatives Lead qualification and appointment setting directly into our calendar Regular performance reporting and campaign optimization

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The results were very positive. Social Bloom delivered a steady stream of qualified leads that translated into a significant number of new patient inquiries and scheduled consultations. We saw a clear increase in admissions for our musculoskeletal and post-operative rehabilitation programs. The quality of leads was high, with many converting into actual patients. Overall, the partnership helped us expand our reach and fill capacity more effectively.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management was excellent and highly professional. Everything was delivered on time or ahead of schedule. Communication was clear, proactive, and responsive they quickly adjusted campaigns based on our feedback and specific targeting requirements. The team felt like a true extension of our own organization rather than an external vendor.

What was your primary form of communication with Social Bloom?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed me most was their combination of expertise in healthcare lead generation and genuine commitment to results. They understood the sensitive nature of rehabilitation services and crafted outreach that was professional, empathetic, and compliant. The quality of their callers and the personalization of their email campaigns stood out significantly.

Are there any areas for improvement or something Social Bloom could have done differently?

None of note. The entire engagement ran smoothly from start to finish, and we are very satisfied with the partnership. We would not hesitate to work with Social Bloom again.

BACKGROUND

Please describe your company and position.

I am the CEO of International Hospital Federation

Describe what your company does in a single sentence.

International Hospital Federation is a global organization dedicated to improving healthcare delivery worldwide.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Social Bloom to accomplish?

• We engaged Social Bloom to help us expand our reach and grow our network of hospital partners and stakeholders.

SOLUTION

How did you find Social Bloom?

• Online Search
• Clutch Site

Why did you select Social Bloom over others?

• Pricing fit our budget
• Great culture fit

How many teammates from Social Bloom were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Social Bloom handled end-to-end sales outsourcing and targeted email lead generation for our organization. Their scope included building targeted prospect lists of hospitals and healthcare executives, crafting professional email campaigns, executing multi-touch outreach sequences, and managing initial sales qualification calls. Key deliverables included a steady flow of qualified leads, personalized email sequences, detailed lead reports with engagement metrics, and consistent follow-up support throughout the sales process.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The results were excellent. Social Bloom delivered over 450 qualified leads within the first six months. They successfully booked more than 80 discovery calls with senior healthcare executives and hospital decision-makers. We were able to convert a significant number of these leads into new partnerships and membership discussions, which substantially strengthened our global network.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management was highly professional and well-organized. They delivered all campaigns and lead batches on schedule and maintained clear, consistent communication throughout the engagement. Whenever we requested adjustments to targeting or messaging, the team responded quickly and implemented changes efficiently. They were proactive in providing weekly updates and suggesting optimization opportunities.

What was your primary form of communication with Social Bloom?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed me most was their deep understanding of the healthcare sector and their ability to craft outreach that resonated with busy hospital executives. They combined strong technical execution with strategic thinking, which resulted in meaningful conversations rather than just volume. Their team was professional, responsive, and genuinely committed to our success.

Are there any areas for improvement or something Social Bloom could have done differently?

None of significance. The entire engagement ran smoothly. We are very satisfied with the results and would not hesitate to work with Social Bloom again.

BACKGROUND

Please describe your company and position.

I am the CEO of Qnomx

Describe what your company does in a single sentence.

At Qnomx, we are transforming cancer genomic data interpretation to optimize therapy selection in oncology. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Social Bloom to accomplish?

• We hired Social Bloom to support our business development efforts by generating qualified leads and creating new sales opportunities.

SOLUTION

How did you find Social Bloom?

• Online Search
• Clutch Site

Why did you select Social Bloom over others?

• Pricing fit our budget
• Company values aligned

How many teammates from Social Bloom were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Social Bloom developed and managed a targeted outbound lead generation strategy tailored to our ideal customer profile. Their team conducted prospect research, built contact lists, created personalized cold email sequences, and managed campaign execution. In addition, they handled prospect engagement, appointment setting, lead qualification, and ongoing sales outreach activities. Regular performance reporting, campaign optimization, and strategic recommendations were also included throughout the engagement.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The engagement generated a steady flow of qualified conversations with potential customers that we would not have reached through our internal efforts alone. We secured multiple meetings with decision-makers, expanded our prospect database significantly, and created several new business opportunities. The consistency of outreach helped establish a stronger sales pipeline and improved our ability to engage prospects at scale.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management was organized and dependable. Deliverables were completed on schedule, communication was frequent, and progress updates were provided regularly. Whenever we requested adjustments to targeting criteria, messaging, or campaign priorities, their team responded promptly and implemented changes efficiently. They remained flexible and proactive throughout the project.

What was your primary form of communication with Social Bloom?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us most was their ability to quickly understand a highly specialized industry and translate complex technical offerings into effective outreach campaigns. Their team combined professionalism, persistence, and strategic thinking to generate meaningful conversations with relevant prospects. They focused on quality engagement rather than simply sending large volumes of emails.

Are there any areas for improvement or something Social Bloom could have done differently?

Overall, we were very satisfied with the engagement. As with any lead generation initiative, additional market insights and expanded reporting on prospect behavior could provide even greater visibility into campaign performance. However, these were minor considerations and did not affect the overall success of the project.

BACKGROUND

Please describe your company and position.

I am the CEO of SlicedBrand

Describe what your company does in a single sentence.

SlicedBrand is a global PR agency led by an award-winning team. Our senior team has successfully led the PR activities of over a thousand technology companies in various fields, including AI, sustainability, healthtech, fintech, crypto, blockchain, and many more.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Social Bloom to accomplish?

• We hired Social Bloom to support our growth by handling sales outsourcing and cold outbound email lead generation

SOLUTION

How did you find Social Bloom?

• Online Search
• Clutch Site

Why did you select Social Bloom over others?

• High ratings
• Good value for cost
• Company values aligned

How many teammates from Social Bloom were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Social Bloom managed our entire cold outbound email program and provided dedicated sales development support. Key deliverables included:

Creation and optimization of cold email sequences tailored to our target audience 

Lead list building and segmentation for high-quality prospects 

Daily outbound execution and follow-up sequences 

Sales development representatives who handled initial qualification and meeting booking 

Weekly performance reporting and strategy adjustments

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Social Bloom delivered strong results. They generated hundreds of new qualified leads, booked a steady flow of discovery calls, and helped us close multiple new clients directly from their outreach efforts. Our sales pipeline grew significantly within the first few months of working together.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management was excellent. Everything was delivered on time, with clear weekly updates and transparent reporting. They were highly responsive whenever we requested changes to messaging, targeting, or sequence structure, the team implemented them quickly and professionally. Communication was smooth and proactive throughout the engagement.

What was your primary form of communication with Social Bloom?

• In-Person Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed me most was their combination of execution speed and strategic thinking. They didn’t just send generic emails they took the time to understand our brand voice and positioning, then crafted outreach that felt authentic and effective. Their team was results-oriented and truly acted like an extension of our own sales operation.

Are there any areas for improvement or something Social Bloom could have done differently?

None that stood out. The partnership ran very smoothly from start to finish. We’re happy with the results and would definitely work with Social Bloom again.

BACKGROUND

Please describe your company and position.

I am the Founder of Maatwerk Online

Describe what your company does in a single sentence.

We are Maatwerk Online, a digital agency specializing in helping businesses grow their online presence through tailored marketing strategies, web development, and digital solutions.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Social Bloom to accomplish?

• I hired them to improve our response time on inbound inquiries.

SOLUTION

How did you find Social Bloom?

• Online Search
• Clutch Site

Why did you select Social Bloom over others?

• Pricing fit our budget
• Good value for cost
• Referred to me

How many teammates from Social Bloom were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Social Bloom handled our call center services and sales outsourcing. They took over the front lines of our inbound communication channels, managing incoming calls and web inquiries. Their team was responsible for answering questions, qualification, and routing high-value opportunities to our internal team. Key deliverables included dedicated agent coverage during business hours, daily activity logs, and immediate CRM updates for every interaction.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Our speed-to-lead time dropped significantly right after they came on board. Whenever potential customers reached out, their support team responded quickly and professionally, helping us avoid losing leads due to delayed communication. Because of their quick turnaround, we saw a noticeable increase in the number of qualified consultation calls booked on our calendar, and we stopped dropping leads during high-volume hours.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management was solid. They stayed on top of schedule requirements and kept communication lines open through regular check-ins. Whenever we needed to adjust our messaging or update the routing process, they responded immediately and implemented the changes without any delay.

What was your primary form of communication with Social Bloom?

• In-Person Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their ability to seamlessly adopt our brand voice was impressive. They didn't sound like a disconnected third-party call center; they genuinely sounded like an internal extension of the Maatwerk Online team. Their responsiveness and professionalism kept our prospects engaged from the very first touchpoint.

Are there any areas for improvement or something Social Bloom could have done differently?

The onboarding took a little bit of back-and-forth fine-tuning during the first week to get the technical routing down perfectly, but their team was incredibly proactive in sorting it out. It was a minor hiccup that they handled well.

BACKGROUND

Please describe your company and position.

I am the Founder of The Social Brand Creators

Describe what your company does in a single sentence.

The Social Brand Creators is a creative and branding company that helps businesses improve their online presence, social media communication, and digital branding strategies. We work with brands that want to grow visibility and create stronger engagement with their audience through creative marketing and content solutions.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Social Bloom to accomplish?

• We hired Social Bloom to help us build a more dedicated outbound sales system for our business. We wanted a structure that could consistently generate qualified leads, manage outreach professionally, and create more opportunities without depending only on referrals or inbound traffic. Another goal was to have a reliable call center support system that could help us follow up with prospects faster and keep communication organized.

SOLUTION

How did you find Social Bloom?

• Online Search
• Referral

Why did you select Social Bloom over others?

• Pricing fit our budget
• Good value for cost
• Referred to me

How many teammates from Social Bloom were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Social Bloom supported us with sales outsourcing and call center services. They helped us set up a more organized outbound process by identifying target prospects, handling lead outreach, and creating follow-up systems for our sales activities. Their team also managed appointment scheduling and prospect communication, which made things easier internally for our business. 

   They worked closely with us to understand our ideal clients and adjusted the outreach messaging to fit our brand tone. One important deliverable was building a more dedicated sales workflow that our team could continue using long-term. They also provided regular updates and feedback on lead activity, which helped us improve our approach during the process.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We started receiving more consistent sales conversations and booked meetings after the outbound system was implemented. Our response time to new prospects also improved because their call center team handled communication in a more structured way. It became much easier for us to track leads, manage follow-ups, and maintain steady outreach activity without losing opportunities.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management was good overall. Deliverables were shared on time, and communication stayed consistent during the project. Whenever we had questions or needed adjustments to outreach or lead handling, they responded quite fast and were open to feedback. They were also proactive in giving suggestions that could improve the outbound process further.

What was your primary form of communication with Social Bloom?

• In-Person Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed me most was how serious they were about creating a proper sales structure instead of only focusing on quick outreach. They really understood how to build a dedicated outbound system that fits the business long-term. Their communication was also very professional, and they stayed involved throughout the process instead of disappearing after setup.

Are there any areas for improvement or something Social Bloom could have done differently?

At the beginning, there was a small adjustment period while they were learning more about our target audience and communication style, but after that the workflow became much smoother.

BACKGROUND

Please describe your company and position.

I am the Founder of Casibus Solutions BV

Describe what your company does in a single sentence.

Casibus Solutions BV helps companies improve their business operations through technology, process support, and customer-focused solutions.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Social Bloom to accomplish?

• We hired Social Bloom because we wanted a more complete and organised client acquisition process instead of separate marketing activities that were not connected well together. Our main goal was to improve outbound lead generation, strengthen follow-up communication, and create a more professional process for engaging potential clients. We also wanted support with appointment setting, email nurturing, and call handling so our internal team could focus more on closing opportunities and managing existing clients.

SOLUTION

How did you find Social Bloom?

• Online Search
• Referral

Why did you select Social Bloom over others?

• Pricing fit our budget
• Good value for cost
• Referred to me

How many teammates from Social Bloom were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Social Bloom handled both sales outsourcing and call center support for our company. Their team built outreach campaigns, managed prospect communication, and handled lead follow-ups through both email and phone calls. They created structured outreach sequences, followed up consistently with interested prospects, and ensured communication stayed active throughout the sales cycle. 
  Their agents also helped qualify leads before passing them to our internal sales team, which saved us a lot of time. 

Another important part of the work was their call support. They professionally handled inbound and outbound communication, answered prospect questions, scheduled meetings, and kept detailed tracking of conversations and lead status updates. 

What we appreciated was that the different parts of the process worked together properly. Leads were contacted, nurtured through email campaigns, followed up through direct calls, and guided toward conversion without communication gaps.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Within the first months of working together, we saw a noticeable increase in qualified sales conversations and booked meetings. Our response times became faster, follow-up consistency improved, and we had a much more structured pipeline compared to before.

  Their outreach also helped us connect with more relevant prospects on a consistent basis. Internally, our sales team became more efficient because they spent less time chasing cold leads and more time speaking with prospects who already showed interest.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management was professional and well organised. Tasks and campaign updates were delivered on time, and communication was clear throughout the engagement. 

   They were responsive whenever we needed adjustments or wanted to test new approaches. We had regular updates, reporting, and feedback discussions, which made the collaboration feel transparent and easy to manage.

What was your primary form of communication with Social Bloom?

• In-Person Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed me most was how organised and hands-on they were with communication. They did not only generate leads, but also managed the relationship-building process properly.
Their team understood how to speak with prospects professionally and keep conversations moving forward in a natural way. I also appreciated that they adapted quickly to feedback and continuously improved the outreach based on results and market responses.

Are there any areas for improvement or something Social Bloom could have done differently?

At the beginning, there was a small learning period where they needed a bit more understanding of our industry terminology and target audience expectations. However, after a few meetings and adjustments, the process became much smoother.

BACKGROUND

Please describe your company and position.

I am the Founder of Merchado | Premium Merch & Corporate Gifts

Describe what your company does in a single sentence.

Tell us about your company’s services or products. Merchado is a company focused on premium merchandise and corporate gifts for businesses across different industries. We help companies with branded merchandise, employee gifting, promotional products, and custom corporate packages for events, client relations, and marketing campaigns.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Social Bloom to accomplish?

• We hired Social Bloom mainly to support our outbound sales process and help us reconnect with old leads that were sitting inactive in our CRM for a long time.

SOLUTION

How did you find Social Bloom?

• Online Search
• Referral

Why did you select Social Bloom over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me

How many teammates from Social Bloom were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Social Bloom handled both sales outsourcing and call center support for our company. One important part of the project was reviving old leads we had ignored for months. They created follow-up email campaigns and re-engagement sequences for contacts already existing in our CRM database. 

  Their team also managed outbound outreach, qualification calls, appointment scheduling, and regular follow-up communication with prospects. They helped organize our lead pipeline better and maintained consistent contact with potential customers so opportunities would not be forgotten. 
  On the call center side, they supported inbound inquiries, answered client questions professionally, and made sure communication with prospects stayed active even during busy periods for our internal team.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We managed to recover several old prospects that previously stopped responding. Some of those leads eventually converted into paying clients after the nurturing process Social Bloom created. 
  Our sales pipeline became more active again, and our internal team also saved a lot of time because Social Bloom handled much of the repetitive follow-up work and qualification calls.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management was well organized overall. Tasks and follow-ups were delivered on time, and communication was clear throughout the cooperation. They responded fast whenever we needed adjustments in messaging, targeting, or scheduling. We also appreciated the regular updates regarding lead activity and campaign progress.

What was your primary form of communication with Social Bloom?

• In-Person Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed me most was their persistence and structure. Many agencies stop after one or two follow-ups, but Social Bloom stayed very consistent with the outreach and communication process. They also understood quite quickly how to speak with our target audience without sounding too scripted or aggressive.

Are there any areas for improvement or something Social Bloom could have done differently?

In the beginning there was a small learning phase regarding our product catalog and customer preferences, but after a short time they adapted well and communication became very smooth.