What evidence can you share that demonstrates the impact of the engagement?
The component listings website worked really well, but proved more difficult to take to market than we initially thought.
From a development perspective, Skynix is knowledgeable and helpful. Not having a project manager in place can lead to issues, and can also cause the check-in process to take longer. However, the cost efficiency is there.
Skynix’s attention to detail is good, their technical ability is excellent, and overall, they’re very helpful.
How did Skynix Ukraine perform from a project management standpoint?
Often, tech people can get caught up in the technical side of a project and don’t oversee the frontend. This issue is apparent across the board, and not specific to Skynix. We’ve generally put a project manager in front of this, so the check-in process has improved.
The communication is good, but it’s probably better with a project manager involved. I’m UK-based and working out of London, so Skynix is two hours ahead of us. Despite this, I can email them late at night and they still get back to me. They’re on the ball, and quick to respond. The service is excellent.
What did you find most impressive about them?
My main experience with Skynix has been that the team is knowledgeable and straightforward. If there is an area in which they’re not up-to-speed with in terms of skillset, they will be honest about it and take steps to research and find out whether they can assist in that area. I haven’t found anything yet that Skynix wasn’t able to do for me. It may take longer sometimes, but the hourly rate is cost-effective enough for me to allow them to investigate issues.
By comparison, the UK tends to be more expensive, and people are dishonest with what they are capable of up front. They tend to promise they can do something, only to research it afterwards.
Are there any areas they could improve?
Their testing of the sites prior to going live and being shown to customers as an end-product needs to be improved. There are sometimes little things which aren’t quite right, but this gets better when a project manager is involved. Skynix has improved over time, and I’ve helped facilitate this by paying extra for a project manager.