Signature W Studio

BACKGROUND

Please describe your company and your position there.

I am the owner of a small regional construction company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Signature W Studio, and what were your goals?

Our existing website suddenly ceased to exist. We had to start form scratch and get a new site up and running in a hurry.

SOLUTION

How did you select this vendor and what were the deciding factors?

Our IT management company suggested Signature W. They sent us a reasonable proposal that was able to meet our timeline. The reference material they provided looked great.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Signature W helped us sketch out a plan, provided an organized online platform to send our content, they researched our company and wrote the appropriate narratives, and built a brand new site for us. We then went through and made edits. They made the changes and put us up live.

How many people from the vendor's team worked with you, and what were their positions?

We had a single point of contact, Bill, who helped with everything. He had folks on his team to help him.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The accelerated timeline was met, the content exceeded our expectations (even if they would have had more time), and the product functioned flawlessly. We immediately began receiving positive feedback from outside consumers of our new site.

Describe their project management style, including communication tools and timeliness.

Very orderly and organized. Bill explained exactly how the process worked and what they needed form us. He also provided crucial design advice along the way. The utilize an online platform to organize and communicate the steps of the process as they were happening.

What did you find most impressive or unique about this company?

It seemed so simple for us, although I know that behind the scenes it was not. The finished product was more straightforward and cleaner than I had ever imagined. They also provided some creative solutions to what we wanted.

Are there any areas for improvement or something they could have done differently?

None.

BACKGROUND

Please describe your company and your position there.

SouthPark Interiors is a commercial interior architecture & design firm, servicing the multi-family, off campus student housing, senior/active living, and other hospitality markets. We've delivered over 250 sites across the US. Our e-commerce division We Are Stellar Designs hosts an online boutique with curated collections of product inspired by our team's designs. My position as Director of Sales is to foster current client relationships that will result in repeat business and to represent our company online and in-person to help us attract new clients.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Signature W Studio, and what were your goals?

We hired Signature W to help us create process and streamline our social media and marketing strategies. Additionally we hired them to refine our online presence of our websites and other channels.

SOLUTION

How did you select this vendor and what were the deciding factors?

As a small company we knew we needed another small team to help us get organized. Bill and his team were timely, responsive, proactive, and quickly learned the ins and outs of our industry which in turn helped us start seeing immediate updates and changes to our marketing channels and materials.

Describe the scope of work in detail, including the project steps, key deliverables, and marking tools used.

Initially we went through a discovery phase with Signature W so their team could learn about our industry and understand how we work, what our needs our, and what our expectations were. Next we started brainstorming together on the pieces we needed to create and the channels we needed to refine. After collaborating and editing lots of great new material, we were able to quickly begin revamping our website and other marketing channels and begin increasing our online presence.

How many resources from the vendor's team worked with you, and what were their positions?

We work with our account manager Bill and social media manager Carly.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Our website overhaul was the most important thing to us initially, so Bill and team made sure to get bot of our websites updated and looking the way we needed them to. This was important as we travelled to different conferences and networking events so that we could have an updated website to show or send to clients resulting in more project leads.

How effective was the workflow between your team and theirs?

Communication is always timely and responsive. Bill is always flexible and willing to meet in person as needed. Workflow is very effective.

What did you find most impressive or unique about this company?

The responsiveness and pro-active work ethic of Signature W is most impressive to me. They are always willing to help with any area of marketing whether we are positive or not that is something they can handle. They always lead us towards a solution in a timely manner.

Are there any areas for improvement or something they could have done differently?

There is always a learning curve when it comes to the housing industry, but Bill and team were very proactive in learning and asking about certain elements of the industry where they were not sure.

BACKGROUND

Please describe your company and your position there.

I am the owner of Lucky Dog Bark & Brew. We are an indoor/outdoor dog park with a sports bar in the middle. We also offer doggie daycare, boarding and baths.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Signature W Studio, and what were your goals?

Our original website was created when we first started back in 2012. It was dated, dark and very slow. Then Bill and Signature W came along and made it all better! We have always struggled to really explain our concept online because people usually can't really understand it until they see it. I was looking for someone who could help us really paint a solid picture of what all we offered

SOLUTION

How did you select this vendor and what were the deciding factors?

Bill and his team at Signature W Studio went above and beyond. They are awesome and clearly pros at their craft. He has communicated, stayed on top of the latest and greatest updates, and made our business really start to get understood after they changed our website over.

Finally people actually get what we are. Coming out of a pandemic, we needed more customers and to make sure our ROI for our marketing dollars was being put to good use. Bill has worked up a whole marketing plan and it is paying off tenfold.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had a kick-off meeting to discuss our goals, then set everything in motion. We were wrapped up and completed well before I ever expected.

How many people from the vendor's team worked with you, and what were their positions?

I spoke mostly with Bill but worked with a few others on the team that were more individually focused on different aspects of what we were looking to accomplish, but mostly Bill.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

After coming out of 2020 our numbers are higher than they ever were pre covid! I'm pumped!!

Describe their project management style, including communication tools and timeliness.

Communication was impeccable! Never had to worry about not getting an answered email or phone call. Bill was a rock star about this.

What did you find most impressive or unique about this company?

Just the overall nature of how much they truly cared about making our business and website better! I loved how excited they got when the things they put in place were working.

Are there any areas for improvement or something they could have done differently?

Not a one!