Your Reliable Tech Partner
Sigma Software is a team of 1,100+ IT experts in Sweden, the US, Poland, and Ukraine. We love finding smart solutions to our customer’s business challenges & needs, and have been successfully doing this for over 18 years already.
Our company is a part of the leading Scandinavian technology consulting group and one of the world’s TOP100 outsourcing companies.
Sigma Software is ISO 9001:2015 and ISO 27001 certified, titled Microsoft Gold Certified Partner.
WE DELIVER
- Turn-key software product development
- Custom software solutions and applications development
- IT consulting & digital transformation
- Support & Maintenance
- Big Data solutions and Data Engineering services
- R&D in Extended Reality, Artificial Intelligence and IoT
WITH SIGMA SOFTWARE YOU GET
- Solutions aligned to your business goals
- Stable delivery with no compromise on quality
- Full process transparency
- Wide range of services to meet your current and future business needs
headquarters
other locations
Focus
Portfolio
Over the past 18 years we collaborated with Fortune 500 companies, smaller businesses, and start-ups in Western Europe and the US. Among our Key Customers are Volvo, Scania, KnorrBremse, AstraZeneca, Scandinavian Airlines, Oath, Fortum, Wargaming, LeoVegas, IGT, Mindvalley, Viaplay, DanAds, Clean.io, Mikz, Telematics Wireless, and others.
Global Ecommerce Portal Used in 40 Countries Worldwide
Volvo Penta wanted to use on-line sales channel to increase sales and make it easier for dealers and customers to order marine engines and power systems spare parts. Thus, they contracted Sigma Software to deliver an e-Com portal to facilitate the process.
The Solution delivered:
- Is used by 150+ Volvo Penta centers in 40 countries
- Manages spare parts catalogue with 200K+ unique items (new & remanufactured)
- Supports 15 different markets with global & market-specific parts, market-specific pricing, currencies, taxation and delivery cost calculation mechanisms
Sigma Software team has delivered the portal in 2010 and continues with development, support and maintenance of the solution ever since.
Development of Ad Solutions Daily Used by 30K+ Companies
Sigma Software delivered a video advertisement platform for a start-up called Vidible. In 2 years’ time, it was acquired by AOL and integrated into AOL global programmatic content and advertisement suite.
Our team continued extending and supporting the product which now operates 120+TB of data daily with 2.5M events processed per second.
The solution we delivered:
- Is used by 30K+ companies worldwide in their daily routines
- Provides tools for automatic best-fit advertisement selection based on thousands of tags and 100 additional metrics
- Offers rich ad-in-ad tools (within the campaign itself you can include pre-rolls, interactive mid-rolls, synchronized banners, dynamically loaded branding areas, etc.)
- Enables smart analytics & reporting based on 400+ metrics
- Supports Near Real-time processing with minimum interval of 2 minutes
- Provides mobile SDK to publishers who want to embed ads into their apps for further monetization
Read the full story on our Website
AR Mobile Game with Precise Geo-positioning & Advanced Gameplay
Blacksnowgames, Inc. was created with an idea of launching an innovative AR game enabling full player immersion effect
- on a regular smartphone
- with no extra hardware
- and no time-consuming pre-calibration procedures
The game Sigma Software team delivered is built on top of a custom AR engine and:
- Employs almost every sensor a modern smartphone has (cameras for better gameplay impression, compass and GPS for positioning, gyroscope and accelerator for haptic control).
- Stretches the playing area for 2 kilometers in every direction from the player’s location achieving accurate player geo-positioning through the integration with a cartographic service.
- Combines graphic alignment with surround sound and haptic feedback to safeguard player’s full immersion.
- Executes calibrations in a hidden from the user mode to eliminate time-consuming pre-calibration and make AR gameplay immediately accessible.
However sophisticated, the game would not hit the market unless it has visual appeal and a thrilling plot. Thus, we spiced the product with the following:
- Real-time multiplayer capabilities
- Combination of several game mechanics - cards collection game, geo game, and AR game
- Cinematic gameplay
- Fascinating game art - 3D visuals and special effects
The game went Live on the App Store in June 2019 and is now available in 18 countries, while the team continues expanding the game.
Development of the Cyber Security Platform Used by 60+ Global Publishers
Together with clean.io Sigma Software developed an innovative cyber-security platform that:
- performs behavioral analysis on sites and apps (page-level) processing thousands of ads per second
- detects even the most sophisticated attacks
- eliminates malvertising threats in real-time
Sigma Software is the core technology partner for Clean.io delivering product management, software architecture design, development, testing, support, DevOps, and graphical design services.
Clean.io solution is already used by 60+ customers including Xandr, The Boston Globe, Whisper, Imgur, and PubPlus to protect user experiences through 13K sites & apps worldwide.
Our team continues working with the product and releases new features & improvements to help Clean.io fight bad actors in the Internet. In addition to the full-cycle product development, the team helps the customer cope with diverse challenges caused by rapid growth, e.g.:
DATA PLATFORM
The initial data platform failed to cope with drastic increase in data volumes so we redesigned data organization moving the platform to BigData rails.
The new platform enables processing 60 000+ ads per second and is 30% more cost-efficient than the previous solution.
CUSTOMER SUPPORT
At the beginning of Clean.io operations, each support line used a separate tracking system. Our IT Support team has introduced Jira Service Desk to enable end-to-end support process automation.
The new solution enabled efforts & costs saving, brought more visibility and shorter response time.
Budgeting IT Systems Modernization, Support and Maintenance
Faced with a strong competition within the industry, SAS adopted 4XNG strategy aimed at halving IT costs over the upcoming 5-year period.
One of the steps in 4XNG strategy included replacement of the Airport Charges legacy system with something less costly to maintain. Sigma won the bidding process and was contracted to perform the development and implementation of the New Charges System.
SAS was impressed with our ways of work and decided to outsource support and maintenance of the whole Budgeting Ecosystem (10 different systems including Charges Management) with us.
So, we took over support and maintenance and continued systems optimization:
Implemented New Charges system that provides daily direct cost calculations for each route based on the info from the SAS flight planning system
Extended the system with 3 additional modules that replaced several other legacy systems:
- Activity Based Calculation that performs budget and actual direct & indirect costs calculation for every single flight
- Fuel Management module responsible for handling actual consumption and costs for jet fuel
- Invoicing module performing automated invoice control and verification
Optimized support & maintenance processes to reduce maintenance costs for 5 additional systems we work with
Those improvements enabled SAS halve their IT costs within only 3 years (2 years faster than initially planned).
Moreover, the optimizations we introduced brought more efficiency and speed to the whole business process. For example, fuel budget calculation now takes only 25 minutes which is an amazing achievement if compared to 70 hours it took with the old systems.
Read the full story on our Website
Remote Training Mobile App: Idea Turned into a Live Product in 6 Months
Ridesum is a technology start-up built around the idea of a mobile app that would enable equestrianism sportsmen to:
- Practice remotely
- With professional coaches
- Through live video streaming.
Sigma Software helped Ridesum launch the product in less than 6 months to involve first users and secure the next round of investment.
The new extended version of the product has been released recently.
The apps attracted 900 coaches and several thousand users within the first year.
The apps are cross-platform (React-based) and are featured with:
- Coach and expert bank for riders to select the right coach by location, skills, offer, price, etc.
- In-app chat for communication between riders and coaches.
- Live video streaming for remote training sessions (through the integration with the video streaming service).
- Possibility to send training videos and get feedback & advice.
Enabling Web Presence of 300+ Theater Associations in Sweden
The Customer is a cultural organization uniting over 300 theater associations and groups working to make drama, dance, and performing arts available to all people, all over Sweden.
The solution Sigma Software delivered to the Customer consists of three major elements:
CUSTOMER INFORMATION PORTAL
The portal is used for strengthening customer’s presence in the Web and consists of three components:
- The website providing general information about the organization, member associations, recent news shows and events held by member groups. It is built on top of Drupal framework with a custom theme utilizing about 30 ready-made contributed Drupal modules and 10 custom modules developed from scratch.
- WordPress-based Blog for member associations and groups to share news and valuable content about art and performance.
- Internal knowledge base on top of the MediaWiki engine for members and affiliates providing information about processes, collaboration opportunities, etc.
WEB PLATFORM FOR AFFILIATES
The Platform enables fast and easy creation of Websites for customer’s affiliates
For now, over 300 websites have already been launched on top of this platform.
The platform uses WordPress blogging engine with ready-made 3rd-party plugins and a number of custom ones developed from scratch.
COLLABORATION PLATFORM
WordPress-based Platform that facilitates collaboration between performing groups planning a tour and local organizations offering premises for performances.
Supporting DanAds from MVP to Enterprise-level Product
Sigma Software helped DanAds to create a white-label self-service advertisement platform.
The product found its market fit and turned DanAds into a preferred supplier to the leading publishers like Hearst, SoundCloud, Shazam, BloombergMedia, Tripadvisor, and Philips within only 4 years.
Our collaboration goes far beyond software development services and includes:
- Consulting on the development options and strategies
- Product development
- Information security services
- Assistance in investment pitch
- Platform presentation to prospective clients
- Platform customizations for new customers
- End-user support
As of today, we continue extend the product with new features and support DanAds in growing the business.
Full-cycle Development from the Game Concept to a Live E-learning Product
Universal Learning Games, a Swedish product house focused on educational games, was looking for a partner to deliver a new game to be used at schools and add more fun to English classes.
The customer involved Sigma Software to develop the solution turn-key, so the team:
- elaborated the game concept & plot
- designed characters and scenery
- developed the application logics and progress assessment rules
- delivered the product and moved to the maintenance phase
The game combines several genres:
- Quest where the main character interacts with funny NPCs (to train reading comprehension)
- Slot machine adjusted to train in English listening comprehension
- Combat part where the main character confronts adversaries (just to make it more fun for kids)
Game soft launch in Sweden was followed by further geographical markets expansion – today the Minnits are a part of English courses curriculum at schools in Sweden, Denmark, Germany, Czechia, Spain, and Colombia.
Centralized System to Recruit Patients & Manage Data for Clinical Studies
AstraZeneca contracted Sigma Software to deliver a system that would streamline patients’ recruitment for clinical studies.
The solution Sigma Software has delivered is integrated into AstraZeneca IT ecosystem and is used by clinics in Sweden, Denmark, Finland, and the Netherlands to determine COPD patients suitable and ready for participation in clinical studies.
Our biggest challenges through the project were:
UX DESIGN
The system interface is designed to be as clear and simple as possible to make sure the personnel in clinics can fill in and manage all the data with just a few clicks.
In order to achieve this, Sigma Software UX experts analyzed daily clinic processes and systems, created prototypes, and tested those with clinic personnel onsite.
This enabled us to make sure both the interface and the flow are intuitive and clear to the end-users.
SECURITY REQUIREMENTS
The system is used to handle very sensitive information. Thus, security was a common thread going through the whole project specification.
The solution we designed as a secure web application accessible with one-time password technology. Every clinic is considered as a separate data entry point and is securely isolated from other clinics data structure and data storage.
The team successfully coped with the challenges, delivered the solution, and has transferred the system to support & maintenance.
Client-server Vehicle Infotainment Solution & Mobile Apps
KnorrBremse has created an Automated Yard Maneuvering system that enables a truck to maneuver to a truck yard loading bay and parking areas without a driver.
In order to be able to demonstrate the system, KnorrBremse needed functionality and interfaces for Yard Operator, Loader, and Driver to control the maneuvering process and involved Sigma Software to deliver those.
Sigma Software team delivered the following solutions:
- Yard Server
- Yard Operator web interface
- Mobile apps for Driver and Loader
The delivery timeframe was quite tough as the customer planned to present the solution at upcoming IAA Commercial Vehicle exhibition.
Our team delivered all the solutions in time, participated in the end-to-end testing of the solution with a real truck, and joined the customer at the event to present the solution.
Reviews
the project
Development Services for Tech Company
"We feel that Sigma is part of our company."
the reviewer
the review
The client submitted this review online.
Please describe your company and your position there.
I´m head of development on a tech company focusing on delivering payment solutions for smaller companies as well as enterprises
For what projects/services did your company hire Sigma Software, and what were your goals?
Sigma offers the great flexibility in terms of available resource types which is great for a relatively small company as ourself. We cannot afford to have all disciplines by ourself. But we can afford Sigma. Also, Sigma offers high professional treatment and highly skilled co-workers.
How did you select Sigma Software and what were the deciding factors?
I had previous experience from last work place with Sigma. And after interviewing a couple of other offshore companies the decision still fell on Sigma to be our choosen supplier.
Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.
We have had everything from UI designer involved for solving mockups of order application. To experienced developer pinpointing maintenance and performance issues in SQL Server and Windows server environments.
Right now we mostly use quality assurance and DevOps services.
How many people from the vendor's team worked with you, and what were their positions?
Account owner and project manager are primary contacts that concerns high level plans and making sure that everything goes according to plan. Quality assurance is mostly involved in discussions relating to day-to-day work.
Can you share any measurable outcomes of the project or general feedback about the deliverables?
More product releases in shorter time frame! From on release in 6 months. To once every 2:nd week.
Describe their project management style, including communication tools and timelines.
We use Jira and Confluence for planing and information gathering purpose. Daily stand-ups with team and QA. Also weely meeting with PM. And monthly meeting with account owner.
What did you find most impressive or unique about this company?
We feel that Sigma is part of our company. This is due to the way that collaboration is made funny and engaging for everyone within the team.
Are there any areas for improvement or something they could have done differently?
No.
the project
iOS & Android App Dev for Prostate Cancer Research Org
"Whenever we brought up some issues with the software, Sigma Software handled it quickly."
the reviewer
the review
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
I’m the CEO of PROCURE Alliance, a cancer foundation that helps men with prostate cancer and their families to obtain information, find support, and invest in research.
What challenge were you trying to address with Sigma Software?
With the COVID-19 situation, we weren't able to have fundraising events where people could mingle in person. The challenge was to have a cycling fundraiser where participants can be virtually together without being physically together.
What was the scope of their involvement?
I came up with an idea for an app that would allow us to host virtual cycling fundraisers. At first, we presented our idea to Sigma Software through a PowerPoint. We wanted to have an app that was similar to Strava in time for our event in September. Having our own app enabled us to aggregate fundraising information and kilometers cycled in one solution.
Sigma Software really grasped our idea after that. They came up with a super simple app that was slick digitally and in-line with what we do. Their solution helped bring virtual challenges for all the cyclists. Above all, it was available on both Android and iOS.
What is the team composition?
There were 6–7 people I worked with directly which included designers, developers, and a project manager.
How did you come to work with Sigma Software?
With my background, I have a couple of contacts and have a broad network. I contacted them and they suggested two companies including Sigma Software. It wasn’t only a monetary investment but a people investment and that made me feel really comfortable.
How much have you invested with them?
It’s really inexpensive. We spent $10,000.
What is the status of this engagement?
We started working with Sigma Software from June–September 2020.
What evidence can you share that demonstrates the impact of the engagement?
The virtual challenge was really part of the company’s success this year. The apps launched at the beginning of September, and we raised over $360 more per participant. Additionally, hosting a virtual event through the app made people feel like they were taking charge of something. They weren't just fundraising for the sake of fundraising.
How did Sigma Software perform from a project management standpoint?
They provided great support. We had meetings twice a week, and the team’s interaction was awesome. They were never in panic mode. Whenever we brought up some issues with the software, Sigma Software handled it quickly.
I was quite impressed with them. That’s why we sent them a gift—I felt they were working with me and not just working for me. The interaction was great, and we really saw that they cared about our project as if it were their own cause.
What did you find most impressive about them?
Sigma Software went beyond just providing an app. From the CEO to the developers and UI designers, I never felt like I had to convince them that this project was important to us. Even after the project was delivered, the project manager contacted me to ask about the status of our fundraising project.
Are there any areas they could improve?
It’s hard to say if there’s anything they could have done better. For example, when we had issues getting the app in the App Store, they were able to solve that.
Do you have any advice for potential customers?
If you want a specific project to be realized, you have to make your objectives clear. We came to the table with a clear objective and we collaborated with each other to come up with solutions. Sigma Software saw what we were trying to accomplish and they came up with a blueprint of what was going to be developed.
Overall, I really felt we were aligned. Projects have a tendency to lag or to not realize what the user is expecting because this is not set up at the forefront.
the project
Staff Augmentation & Custom Software Dev for GameTech Co.
“The level of technicality they have is incredible. They’re very skilled developers.”
the reviewer
the review
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
I’m the software development manager of LeoVegas. We’re a GameTech company providing a software platform for the online industry. I manage six development teams and five Sigma Software development teams.
What challenge were you trying to address with Sigma Software?
We had a hard time finding developers in Sweden. There’s a high demand for skilled front- and backend developers here. We needed help in order to be competitive, scale our company, and stay at the forefront of technology.
What was the scope of their involvement?
We started a new team at Sigma Software to build a service that fulfilled regulatory requirements for responsible gaming. The requirements would synchronize accounts and other data types between different brands. We had to sync all of those brands in order to be compliant in different markets.
Our architects had a high-level understanding of what we wanted to do. We recruited five people from Sigma Software as well as their program managers who helped with the recruitment process. They offered 6–10 pre-vetted CVs for junior-, mid-, and senior-level developers, with pricing that varied accordingly.
Their developers worked with our architects on the high-level solution, and they came back with some suggestions to make it even better. We started building it from there.
We’ve expanded the collaboration since that project. There are currently two teams from Sigma Software that own core services in our platform, and we’re using three other teams from them for integration.
We’ve made the scaling of the teams work through a very streamlined onboarding process. We started with integrations of new third-party services, in order to avoid the need for long onboarding and domain knowledge.
As Sigma Software proved that they could deliver, they took on more and more services. The onboarding process now involves me telling them about the business of the company, after which Sigma Software’s developers will look at a prerecorded architecture run-through of our platform.
They’ll then sit down with the team and get to know the services and architecture of the product area they’ll be working on. They’ll start by setting up a Hello World project in our platform, including the deployment and monitorization of the task. That’s all done within the first two weeks, so it’s a really impressive process.
What is the team composition?
We started out with five developers, and we’ve grown to 22 at the moment, spanned over five different product areas in our company. There’s a team of three backend developers from Sigma that works on location with our team in Sweden.
How did you come to work with Sigma Software?
Sigma Software was recommended to us by our CTO, who’d worked with them at his previous company. We had a couple of interviews with them and discussed what we wanted to do and how we wanted to do it. They had 20 years of experience in nearshore development, so they also gave their input into the process.
We looked at Swedish consultants, but Sigma Software was more cost-effective. Swedish consultant prices span from €120–€140 (approximately $140–$160 USD) per hour and the average price of a Sigma Software developer is €30–€50 (approximately $35–$60 USD) per hour. That’s a vast difference. We also wanted to find a nearshore company that was in the same time zone as ours or close to it. They were also able to provide the developers we wanted within two weeks.
How much have you invested with them?
The cost of the 22 developers we’re using at the moment is €100,000 (approximately $120,000 USD) per month on average.
What is the status of this engagement?
We started working with Sigma Software in August 2019, and the engagement is ongoing. The second team was established in November of that year, the third and fourth ones were in March 2020, the fifth team was in April 2020. We’re looking to scale up during 2021.
What evidence can you share that demonstrates the impact of the engagement?
They delivered way over our expectations. If it was up to me, I’d only have people from Sigma Software. The level of technicality they have is incredible. They’re very skilled developers and can also come up with architectural and implementation solutions, along with setting everything up themselves. They’re very self-driven.
One of the initial teams we set up is working on a core component with our internal architect. They’re the only people allowed to touch that component, and that in itself speaks to the level of detail and knowledge they have. It’s amazing.
How did Sigma Software perform from a project management standpoint?
We think of them as teammates and colleagues, and not as consultants. We visit each other’s offices and have regular information meetings and after-work activities. They’re intertwined with our company.
Aside from program managers, Sigma Software also assigns project managers to each team free of charge. They take care of all managerial items like setting up meetings, communicating, and sending off weekly letters. We get regular updates and have monthly meetings going through all the development.
In the one year I’ve been with Sigma Software, they’ve always delivered on time or before. They haven’t been late once.
What did you find most impressive about them?
The recruitment process makes them stand out. They scope out and understand the needs of the client, and then they cater to those. Out of the 22 developers we’ve gotten from them, we’ve only had to exchange one because that person didn’t live up to what we expected. They did that right away and free of charge.
Are there any areas they could improve?
They could improve their test automation skills. They’re up to date with the latest development and database frameworks and techniques, and they’re good with QA but they could bring in more people who could guide us when it comes to test automation.
They provide English courses for their employees, which is helpful because not all of their team members are 100% fluent in the language.
The last part is setting up and sending them hardware devices. Ukrainian laws regarding this are a bit complicated. It takes up to a month to send devices, and there’s a hefty customs fee. This is something that Sigma Software takes care of, but it’s still a hassle.
Do you have any advice for future clients of theirs?
I’d make sure I know what I want and could specify it. This is in order to get the right resources for the job. Someone building a full-stack team should mention that as the goal. If they only want backend developers, questions will come up about how the testing and validation will be done.
the project
Web & Custom Software Dev for Financial Education Firm
“They’re excellent at managing me to make me a better client.”
the reviewer
the review
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
I’m the founder of College Finance Company. We help college students and parents find ways and strategies to better save, borrow, and pay for college. Our business launched just six months ago.
What challenge were you trying to address with Sigma Software?
We’re a lean business without in-house developers or product managers. We needed a development partner who would help us launch our website. We also needed help in building some software.
What was the scope of their involvement?
We’ve done several interrelated projects with them. They designed and deployed a WordPress website, and then provided consulting to help us maximize its SEO performance. Sigma built custom tools and interactive features — like a savings calculator — and integrated these into the site. I believe the site is hosted on AWS.
What is the team composition?
We have a project manager who is our primary point of contact. She organizes and delegates tasks to designers and developers in the team. We also interface with an account manager who helps scope out our projects with them.
How did you come to work with Sigma Software?
They were a referral by a friend of mine, who also owns a startup. He had successfully worked with Sigma and highly recommended them. I got to know them through that introduction.
How much have you invested with them?
We’ve spent around $65,000 so far.
What is the status of this engagement?
We’ve been working together since May 2020 and have an ongoing partnership with them. They’ve essentially evolved into our development arm.
What evidence can you share that demonstrates the impact of the engagement?
Sigma Software has been a dedicated, proactive partner. They don’t hesitate to give us guidance in areas that are outside of their strict scope of work, and we’ve benefitted from their insights. While we rely on another agency for SEO, Sigma Software gave us recommendations on how to further improve our positioning. We immediately benefitted from their input.
Additionally, I’d say that they’re excellent at managing me to make me a better client. They’ll look for ways to help me be most efficient and active in my execution. I’ve really appreciated their support and insights, in that way.
How did Sigma Software perform from a project management standpoint?
Our project manager is very good; she has a full command of design considerations, technical components, and SEO, so she’s very efficient to deal with.
We receive weekly summaries of progress, and their constant engagement ensures that they’re never the ones slowing us down. It’s almost always the case that I’m the roadblock, and not them.
What did you find most impressive about them?
Their communication and client management have been exceptionally effective. I’ve worked with 7–8 software development firms and many, many individual developers. Usually, they neglect to give me the feedback I need to stay on top of things. Unlike them, Sigma Software has been excellent at keeping me on track.
Are there any areas they could improve?
Most of their team is located in Ukraine. Sometimes, we benefit from the time difference, but there have been a few occasions where I wished they were accessible in the same time zone. It’s not a big problem, by any means. It’s simply something I’ve been frustrated about, from time to time.
Do you have any advice for potential customers?
Set and try to be crystal clear about your expectations upfront — what you want from the project. They’ll be very proactive in making sure you achieve it.
the project
IT & Software Management for Advertising Agency
"They’re very engaged in what we do and take a lot of responsibility."
the reviewer
the review
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
I’m the CTO for DanAds International. We deliver a white label service platform for digital advertising.
What challenge were you trying to address with Sigma Software?
We needed IT & software management services.
What was the scope of their involvement?
They are our software development partners, offering development, QA, and product management. They operate all of our clients’ platforms using AWS and their dedicated team for onboarding new clients. At the start of a project, the project manager is assigned and assembles a team of developers and QA to manage the onboarding of a new customer. They also have a fixed support team, managing and operating all of the live platforms and our 24/7 service desk.
What is the team composition?
Anna (Recruitment Team Lead) is the account manager we interact with. There are 50 people working with us from their team.
How did you come to work with Sigma Software?
They’ve worked with our company since it was founded. They started with 5-6 people, and we’ve expanded over the course of the engagement.
How much have you invested with them?
We’ve spent between $3,000,000–$4,000,000 with them.
What is the status of this engagement?
We began working with them around January 2016, and it’s ongoing.
What evidence can you share that demonstrates the impact of the engagement?
The most important metric is that we’ve had zero loss of customers since we launched. Our customers are extremely happy with the deliverables. We ensure onboarding continues to get more efficient and streamlined. We have good collaboration between our project managers and theirs.
How did Sigma Software perform from a project management standpoint?
They do well and are always improving. Anna is very responsive and available.
What did you find most impressive about them?
They’re very engaged in what we do and take a lot of responsibility. I like their Agile mindset and way of working as well.
Are there any areas they could improve?
No, not that I’ve seen.
Do you have any advice for potential customers?
Get a dedicated account manager from their side to operate the on-site team.
the project
SaaS Product Dev for Ad Tech Firm
"Although their native language isn’t English, they're far better than others in terms of understanding."
the reviewer
the review
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
Zapp360 is a software-as-a-service ad-based platform for local marketers. We sell and channel through local resellers looking to use digital tools in order to engage better with their audiences and drive traffic into stores, to events, or for the services they provide. I am the founder and CEO of the company.
What challenge were you trying to address with Sigma Software?
We needed tech developers. We had scoped out a rough idea of what we wanted to bring to market but had no technical skills to build the actual product.
What was the scope of their involvement?
Sigma Software took our platform from wireframe to reality, providing interface design and coding. We're constantly making new developments and maintaining the platform, so Sigma Software remains a key resource in our world. We also have internal product managers, but Sigma Software provides most of the coding.
Sigma Software assigned 8–12 developers to our project. As we added new requirements and expanded the budget for executing on those requirements, the team size grew. Our resources include C++ and JavaScript developers, designers, QA specialists, and database managers. We have a one-to-one collaboration, with a key product manager on our side interfacing with Sigma Software's liaison. Their manager has been integral to our product's success. We do interface with Sigma Software's resources directly from time to time.
How did you come to work with Sigma Software?
I used to be engaged with a company that used Sigma Software's services. We also looked out to the market for partners with end-to-end capabilities for making our platform come to life. We looked in places like India, but also locally, in the US and UK. We also considered hiring in-house resources but came to the conclusion that Sigma Software would be the best choice for creating a market-ready platform in under 6 months.
How much have you invested with Sigma Software?
The cost of Sigma Software's work has been above one million dollars.
What is the status of this engagement?
We started working with Sigma Software in early 2013.
Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?
The platform built by Sigma Software became live and revenue-generating within 6 months. There was a lot of feedback in that short period of time, with tweaks, upgrades, and changes to the development schedule. Sigma Software was accommodating and flexible in doing this.
They worked with us in interpreting what we were trying to get done. Our main expertise was around the marketing for a software-as-a-service platform. This kind of interpretation can't happen in a vacuum, but rather through the organic collaboration between coders, designers, and technologists acting as business visionaries.
How did Sigma Software perform from a project management standpoint?
Working within two different time zones has given us time to think and develop requirements, with Sigma Software resuming work while we were sleeping.
We used Skype for live chats, which occurred on a regular basis: daily during the early stages and weekly at the moment. We also used certain software for tech development and timeline tracking on Sigma Software's side, as well as phone and email.
What did you find most impressive about Sigma Software?
One of the reasons for outsourcing a particular component of a business is the gained efficiency, as well as access to the know-how and resources available in certain parts of the world. There are barriers in terms of time zones, cultures, and languages, but Sigma Software embraced our way of communicating. Although their native language isn’t English, they were far better than others in terms of understanding what we were trying to do, regurgitating it back to us, and executing it. I found this aspect to be unique, compared to other outsourcing shops.
Are there any areas Sigma Software could improve?
I can't think of anything off the top of my head. We consider Sigma Software to be a strategic partner and an integral part of what we're doing at this time. They've grown as a company since our first interactions, adding offices in the US and other locations.
Since partnering with Sigma Software, the company has been able to significantly reduce their turn-around on product releases from once every six months to twice a week. The company appreciates the collaborative atmosphere that Sigma brings, and the company considers them as part of the team.