What evidence can you share that demonstrates the impact of the engagement?
Facility uptime is 100%. We have a lot of internal monitoring systems, and none of them have detected any problems.
When we moved from our other data center with another vendor, we realized late how many moving parts (literally and figuratively) were involved. My staff powered down at the old location on a Friday night, and asked them to manage the physical part of the move. It took them less than six hours to relocate all of our equipment and reconnect us.
Earlier in our contract, we were replicating data over a site-to-site VPN [Virtual Private Network], but it became too slow as the flow of data increased. We earmarked a budget for a dedicated line between the two facilities, and approached ServerCentral to see if they had a relationship with any standard telecommunications providers. They offered to handle the traffic themselves for one-third of the budget we approved.
How did ServerCentral perform from a project management standpoint?
They consistently provide better service and communication than any of our other hosting relationships. Our reasons for switching to them are still valid today, and they regularly exceed my expectations.
What did you find most impressive about them?
I've never had an issue with communication or billing with ServerCentral as I often have with other hosting services. We’ve developed personal relationships on multiple levels of the company, so if a problem ever arises and my dedicated rep is out of town, I can call a number of people for help. As I mentioned, I’ve had only three account reps with them, and I appreciate that kind of continuity.
I needed to collect a server we took out of operation a few weeks ago. I had trouble finding parking, so I called their operations center. The representative went to my cage, retrieved the server, and met me at their backdoor to save me time and trouble.
Are there any areas they could improve?
Recently, I had a meeting with them to discuss some services they’ve added, but I didn’t have any recommendations.