What evidence can you share that demonstrates the impact of the engagement?
I feel comfortable that I’ll be able to implement this platform with them. They really want to successfully process the project they were engaged on.
This was my first experience running an outsourced project. I can’t say we haven’t had issues with SENLA, but their performance has been close to that of our in-house teams.
I appreciate that they look at projects in their entirety instead of the individual components (e.g. not in terms of developers, project managers, and so on). Also, they can provide additional services, which aren’t related to development or QA, such as DevOps.
How did SENLA perform from a project management standpoint?
I can’t say there haven’t been any issues, but the process is formal, they’re responsive, and they have clear communication.
SENLA has been very flexible with our requirements. When we request a certain way of working with the team, they’re very flexible. There have been some missed timelines, but by days, not weeks or months. Also, they’ve made an effort to resolve those issues.
Their attitude is very good, but I’d say that “excellent” is too high. Their management team is great with regard to their responsibilities. When there are issues, they’re very responsible. We’re using a modern set of tools like Jira for project management.
Their level of English is good, and all our correspondence is in English. The people are generally quiet. The main team’s spoken English is not the best, but good and clear enough for the work.
What did you find most impressive about them?
They have good processes inside the company. They’re flexible and adaptive to what the customer requires. For example, I’ve asked them for CI-CD (continuous integration and continuous delivery) services as an additional requirement.
They were willing to discuss the entire process and delivery sides of our project, and they found it to be an important issue. The motivation didn’t come from wanting a higher invoice. I’d rate them a 8/10 overall, which is great for a team that isn’t my in-house one.
I’ve worked with a few Israeli companies, and I’ve used outsourced companies from multiple countries. Not all those experiences were good, but SENLA provided a good experience.
Are there any areas they could improve?
We had a relatively small team, and I didn’t have any issues with them. My concern would be in terms of scaling it up. From my point of view, that would be a real exam for SENLA. But for our small team, it works well.
Development is ongoing, but stakeholders anticipate the platform’s success. An agile workflow has functioned well, as SENLA is flexible and responsive to feedback. Once issues are identified, the vendor works diligently to solve them. Their big-picture perspective has been a strength.