Can you share any information that demonstrates the impact that this project has had on your business?
Not yet as we are not yet actively trading, but we unveiled the website to glowing reviews and had extremely positive feedback so far! We will find out more in the near future, but we are extremely happy with the results.
How was project management arranged and how effective was it?
They were very flexible and adapted to our framework, but also suggested how we could improve it. Project-management was effective on their side, they were super attentive to our needs and effective and fast with problem-solving. Deadlines were met - if anything, they were happy to push us with our deadlines too and advise us on web strategy.
They were very detail-oriented in managing the project; clear about the deliveries and output; and communicative and proactive in arranging calls. They were always responsive. We communicated largely on Google Hangouts and via email.
What did you find most impressive about this company?
When they discovered an issue with the multilanguage set-up they took on a lot of extra work and extra effort to try and solve the situation proactively, without even us knowing. We were not aware of the situation and they immediately provided us with solutions.
We were very touched by their understanding and patience all throughout the project as new unexpected developments continued to occur during the height of Coronavirus crisis. They always had a positive, encouraging, and supportive stance.
Are there any areas for improvement?
No, we were happy with everything!