scandiweb

BACKGROUND

Please describe your company and position.

I am the Chief Information Officer of West Marine

Describe what your company does in a single sentence.

Since first opening our doors in 1968, West Marine crew members continue to serve boaters and provide helpful advice on the gear and gadgets customers need to be safe and have fun. With 240 stores located in 38 states and Puerto Rico and a thriving eCommerce website (www.westmarine.com) serving retail and professional customers, West Marine is recognized as the premier multi-channel retailer of boating and fishing supplies. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire scandiweb to accomplish?

• Migrate our Magento 2 platform to Shopify Plus without disrupting operations or customer experience.
• Preserve SEO rankings, customer data, order history, and complex product configurations during the migration.
• Improve platform performance, reduce maintenance overhead, and build a scalable infrastructure for ongoing growth and international expansion.

SOLUTION

How did you find scandiweb?

Clutch Site

Why did you select scandiweb over others?

• High ratings
• Good value for cost
• Company values aligned
• Strong enterprise Shopify Plus migration experience and detailed technical migration planning

How many teammates from scandiweb were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

scandiweb managed our end-to-end migration from Magento 2 to Shopify Plus, including platform strategy, data migration, custom development, systems integration, SEO preservation, and post-launch optimization. The primary objective was to modernize our eCommerce infrastructure while minimizing operational disruption and improving long-term scalability. 

The engagement began with a comprehensive audit of our Magento environment. Their team documented all custom functionality, workflows, integrations, and dependencies before creating a phased migration roadmap. They handled the migration of more than 8,000 SKUs, customer accounts, order history, and product data, including several complex product structures that required custom migration scripts instead of standard import tools. 

scandiweb also rebuilt our ERP and warehouse management integrations to align with Shopify Plus architecture and implemented middleware solutions to improve reliability and reduce maintenance overhead. On the SEO side, they completed full redirect mapping, migrated metadata, and rebuilt structured data to help preserve organic search performance during the transition.

Additional deliverables included Shopify Plus theme development, checkout customization, performance optimization, QA testing, launch monitoring, and post-launch support. Following the successful migration, we retained scandiweb for ongoing development initiatives, including international expansion support and UX improvements to our product detail pages.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The migration was completed successfully with minimal disruption to operations, and all critical business data  including product catalogs, customer accounts, and order history, transferred cleanly to Shopify Plus. Site performance improved noticeably after launch, resulting in faster page loads and a more stable shopping experience for customers.

Our organic search visibility remained stable throughout the migration and improved within the first few months after launch due to proper redirect mapping, metadata preservation, and rebuilt structured data. Internally, our team now spends significantly less time managing platform maintenance and troubleshooting issues, allowing us to focus more on growth initiatives, customer experience improvements, and new market expansion. 

The rebuilt ERP and warehouse integrations also improved operational reliability and reduced the number of synchronization and inventory management issues we previously experienced on Magento 2.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

scandiweb demonstrated strong project management throughout the engagement. Communication was consistent, milestones were clearly documented, and the team maintained transparency around progress, risks, and dependencies from the beginning of the project. 

Most deliverables were completed on schedule, although the overall timeline extended by approximately three weeks due largely to delays on our side related to content and asset delivery. scandiweb identified those risks early, communicated the potential impact clearly, and adjusted the rollout plan proactively so there were no major surprises. 

The team was highly responsive to our needs throughout the migration and post-launch phases. During launch weekend, they actively monitored the platform and resolved minor issues, including a payment gateway edge case and inventory synchronization timing adjustments, within hours. Their responsiveness, technical depth, and ability to adapt to changing requirements made the overall process significantly smoother for our internal teams.

What was your primary form of communication with scandiweb?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out most about scandiweb was their level of preparation and technical depth. They approached the migration as a long-term platform transformation rather than simply rebuilding a storefront on Shopify Plus. 

Their team took the time to fully understand our existing Magento environment, integrations, workflows, and operational dependencies before development began. The migration roadmap was extremely detailed, particularly around data mapping, ERP and warehouse integrations, SEO preservation, and phased deployment planning. 

We were also impressed by their ability to handle complex technical challenges with custom solutions instead of forcing everything through generic tools or shortcuts. Their proactive communication, enterprise-level experience, and post-launch support gave us a high level of confidence throughout the project.

Are there any areas for improvement or something scandiweb could have done differently?

Overall, the engagement was very successful, and the team delivered a strong outcome for a highly complex migration project. The only area that could have been improved was the overall project timeline, which extended by a few weeks. However, much of that delay was tied to internal dependencies and content delivery on our side rather than execution issues from scandiweb. 

To their credit, the team identified potential risks early, communicated timeline impacts clearly, and adjusted the rollout plan proactively. More aggressive escalation around outstanding client-side dependencies might have helped keep certain phases moving faster, but overall their project management and responsiveness were strong throughout the engagement.

BACKGROUND

Please describe your company and position.

 I am the Digital Platform & Project Manager EMEA of a photography company.  

Describe what your company does in a single sentence.

our company equipes its customers with the creative tools to capture their life’s journey and its special moments, and by that enrich their lifes.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire scandiweb to accomplish?

• • Operational support for our website
• • Support on various projects that further extend our e-commerce and web platform landscape on a global scale
• • Platform Development & Optimization

SOLUTION

How did you find scandiweb?

Online Search

Why did you select scandiweb over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from scandiweb were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Scope of work

• Operational support (incident and request management)
• Support on global ecommerce and web platform development & optimization projects
• Design and implementation of Hyvä frontend theme 
   

Key deliverables

• Operations: Improved system stability, Performance enhancement, Security improvements, increased conversion
• Projects: clear roadmap, structure, prioritization capabilities, overall transparency and straight forward communication and a “making it happen” attitude

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Increased conversation rate
• Increase page views and visit duration
• A unified user experience of our website 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

For the day-to-day operational support, the scandiweb team is always highly responsive and effective, with on-time deliveries, a strong level of (pro-active) communication, always showcasing a problem-solving mindset and a customer-friendly attitude, that makes the collaboration a real joy at times.

For planned developments and optimizations, scandiweb keeps us regularly updated on the progress and adjusts priorities if needed to minimise business and customer impact.

What was your primary form of communication with scandiweb?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

scandiweb continuously and consistently demonstrate their high level of expertise, their adaptability and proactive approach. What impressed us from the beginning is their holistic full-service digital partner approach, that integrates ecommerce and web platform operations and development with UX/UI expertise, data driven business savviness, and digital advertising capabilities.

Are there any areas for improvement or something scandiweb could have done differently?

Overall, we appreciate the outstanding service level, expertise, and commitment of the scandiweb team.

In terms of improvement potential, we could mention that a bit more transparency and predictability when it comes to the management of project schedule, the question of in scope/out of scope project budget and potential risks (regarding the project deliverables), especially during the transitions between different project phases would help to make the project execution smoother.

Given the way that scandiweb is setup (competence centre driven), when in bigger projects the overall project picture is not clear and forces the client to keep track of the independent work packages from each competence centre, having a big picture that gives the global perspective would be highly appreciated.

BACKGROUND

Please describe your company and position.

I am the E-commerce project manager of Sports Group Denmark

Describe what your company does in a single sentence.

At Sports Group Denmark we design, produce and distribute sportswear, casual clothing, accessories and footwear. With a total of 30 different brands, each specialized within their certain field, we now meet the indoor and outdoor apparel needs of the entire family 365 days a year.

Our comprehensive range of products is available via large sportswear chains, as well as individually specialized retailers, in more than 10 different countries in Europe.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire scandiweb to accomplish?

• E-commerce
• Platform
• Brand awareness

SOLUTION

How did you find scandiweb?

Do not know

Why did you select scandiweb over others?

• Pricing fit our budget
• Company values aligned

How many teammates from scandiweb were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Our work with Scandiweb encompasses a range of e-commerce and digital transformation services, aimed at expanding and enhancing the online presence for both B2C and newer projects such as B2B and multi-brand websites: 

• E-commerce Platforms (B2C)
• Newer Projects - B2B and Multi-Brand Websites
• Cross-Platform Integration
• User Experience (UX) and User Interface (UI) Design
• Advanced Features and Integrations
• Scalability and Performance
• Ongoing Support and Maintenance

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Working with Scandiweb we are setting the stage for an interconnected, optimized digital ecosystem that supports our current B2C e-commerce goals, but also paves the way for B2B and multi-brand projects that are integrated into the same operational infrastructure. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We are very satisfied with our project manager and the project management delivered. 

What was your primary form of communication with scandiweb?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The work organisation with working in more different locations and countries are a bit different from the way we work in our company

Are there any areas for improvement or something scandiweb could have done differently?

-

UPDATED REVIEW

This review was published on March 3, 2024.
Louise Hastrup Hundal
E-Commerce Project Manager, Sports Group DenmarkOther Industry

Silkeborg, Denmark

51-200 Employees

Jan 2022 - Ongoing

$50,000 to $199,999

Verified

Project summary
scandiweb provides e-commerce development and maintenance for a clothing company. They've developed three web shops that have gone live and are currently working on the fourth one — a multi-brand online shop. 

Feedback summary
The client is pleased with scandiweb's previous and ongoing work. The integrations between their systems and other web shop improvements have led to higher conversions. The team has good project management and communication skills, and they always find solutions to the client's problems.

BACKGROUND

Please describe your company and position.

I am the E-commerce project manager of Sports Group Denmark

Describe what your company does in a single sentence.

At Sports Group Denmark we design, produce and distribute sportswear, casual clothing, accessories and footwear. With a total of 25 different brands, each specialized within their certain field, we now meet the indoor and outdoor apparel needs of the entire family 365 days a year.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire scandiweb to accomplish?

• To help us develop and go live with all our webshops
• To help us maintane our webshops
• To have a competent IT partner to help us make the right decisions and sparring

SOLUTION

How did you find scandiweb?

Other

Why did you select scandiweb over others?

• Good value for cost
• Company values aligned

How many teammates from scandiweb were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

While working with Scandiweb the last year we have brought 3 webshops live. We are in the process of going live with the 4th webshop and has started our new big project with our Multibrand shop which will contain 28 different brands and a lot of technical requirements. Furthermore ScandiWeb are helping us maintain and better our current live webshops which all include 6 different store views. They are also helping us rebuild our PIM connector to meet our needs for all the comming webshops.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

3 almost 4 webshops launched, new and improved integrations between our systems and improvement of the webshops to higher conversion.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project management is working exceptional. Good communication, leading the development team, finding answers when necessary and controlling the hours spent and the projects priorities and progress. We are in daily meeting with the project manager, which works really well as we can discuss the different tasks, challenges and so on.

What was your primary form of communication with scandiweb?

• In-Person Meeting
• Virtual Meeting

What did you find most impressive or unique about this company?

Their ability to always find a solution or workaround.

Are there any areas for improvement or something scandiweb could have done differently?

If I should mention anything it would be more critical to the solutions that we already have - but they have always given us guidance and professional suggestions whenever we've asked for it.

STAR RATINGS:
Overall rating: 5   

Quality: 5    

Cost: 5   

Schedule: 5   

Willing to refer: 5    

BACKGROUND

Please describe your company and position.

I am the Sr. E-Commerce Manager of Scouting America

Describe what your company does in a single sentence.

The mission of Scouting America is to prepare young people to make ethical and moral choices over their lifetimes by instilling in them the values of the Scout Oath and Law.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire scandiweb to accomplish?

• Ecommerce Platform Development & Optimization
• Data Analytics & Business Intelligence
• Digital Advertising & PPC Management
• Website Design & UX Enhancements
• Technical Consultation & Solution Evaluation
• Ongoing Support & Performance Enhancements

SOLUTION

How did you find scandiweb?

Scandiweb was one of our options during our SI vendor selection process.

Why did you select scandiweb over others?

• High ratings
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from scandiweb were assigned to this project?

10+

Describe the scope of work in detail. Please include a summary of key deliverables.

We hired Scandiweb to accomplish several key objectives across our ecommerce and digital marketing ecosystem. Our primary goals included:

1. Ecommerce Platform Development & Optimization – Scandiweb was tasked with developing, maintaining, and optimizing multiple ecommerce websites, including ScoutShop.org, 37N.com, and PinewoodDerby.com. This included custom functionality, UX/UI improvements, and ensuring seamless integrations with third-party services.
2. Data Analytics & Business Intelligence – We needed a robust analytics infrastructure to track website performance, user behavior, and conversion metrics. Scandiweb helped implement and manage advanced Google Analytics, GA4, and data science solutions to drive informed decision-making.
3. Digital Advertising & PPC Management – Scandiweb was engaged to optimize and manage Search PPC and Social Media PPC campaigns, ensuring maximum ROI across multiple platforms, including Google Ads, Facebook, and other paid media channels.
4. Website Design & UX Enhancements – Improving the user experience and overall design aesthetics of our ecommerce sites was a major priority. Scandiweb provided expertise in UI/UX design, branding consistency, and conversion rate optimization (CRO).
5. Technical Consultation & Solution Evaluation – As we expanded our ecommerce operations, we needed an experienced partner to evaluate, compare, and recommend various solutions (e.g., third-party integrations, payment gateways, marketing automation tools, etc.). Scandiweb played a key role in assessing different technologies and ensuring we implemented the most effective solutions.
6. Ongoing Support & Performance Enhancements – Beyond initial development, Scandiweb continues to provide regular site optimizations, security updates, and troubleshooting, ensuring our platforms remain stable, secure, and high-performing.

Their work has been instrumental in achieving our digital transformation goals, improving site performance, and enhancing our digital marketing efforts across the board.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The collaboration with Scandiweb has led to several measurable outcomes that demonstrate significant progress and success across multiple facets of our ecommerce and digital marketing operations. Here are the key metrics and improvements:

1. Ecommerce Performance & Sales Growth:

• Revenue Increase – Our ecommerce site, ScoutShop.org, has experienced strong growth in revenue since Scandiweb's involvement.
• Conversion Rate Improvement – Through UX/UI enhancements and CRO strategies, conversion rates have increased.
• Page Load Speed Optimization – Website speed improvements resulted in a reduction in page load time, leading to lower bounce rates and higher engagement.

2. Data-Driven Decision Making:

• Advanced Analytics Implementation – Scandiweb successfully integrated GA4 and data science-driven analytics to provide more accurate tracking and reporting, allowing us to make informed, data-driven decisions.
• Custom Dashboards & Reporting – Created tailored dashboards that provide real-time insights into sales performance, user behavior, and marketing effectiveness.

3. Digital Advertising Performance (PPC & Social Media Ads):

• Increased Return on Ad Spend (ROAS) – Scandiweb optimized our PPC campaigns, resulting in a increase in ROAS and a decrease in cost-per-acquisition (CPA).
• Higher Ad Efficiency – Improved Google Ads, Facebook, and other social PPC targeting, leading to higher click-through rates (CTR) and engagement.

4. UX/UI Enhancements & Website Functionality Improvements:

• Higher Engagement Metrics – After design and user experience improvements, time on site increased and bounce rates decreased.
• Improved Mobile Experience – Mobile usability enhancements resulted in an increase in mobile conversions.

5. Scalability & Technical Efficiency:

• Faster Feature Deployment – Scandiweb streamlined our development workflows, allowing for faster rollouts of new features and integrations.

6. Vendor Evaluation & Technology Consulting:

• Scandiweb has played a key role in assessing and selecting new tools, platforms, and services, ensuring we invest in the most effective solutions for long-term growth.

These measurable results clearly demonstrate the impact of Scandiweb’s contributions in improving our ecommerce business, digital marketing strategies, and overall website performance. Their work has been consistently high-quality across website development, UX/UI design, data analytics, and digital marketing. They have delivered well-optimized, scalable, and high-performing ecommerce platforms while ensuring that every aspect of the project aligns with our business objectives.

Their services provide exceptional value, combining deep expertise, high-quality execution, and strategic insights that go beyond basic development or marketing support. While they may not be the lowest-cost option, the return on investment (ROI) is undeniable, as their work has contributed significantly to ecommerce growth, improved conversion rates, and more efficient digital marketing campaigns.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Scandiweb has demonstrated strong project management capabilities, ensuring that projects are executed efficiently and delivered in a timely manner. Their ability to manage multiple aspects of our ecommerce ecosystem, from development to marketing, has been a key factor in our continued success.

1. Timely Delivery & Adherence to Deadlines:

• In most cases, Scandiweb has delivered projects and key milestones on time or within a reasonable timeframe.
• Their structured approach to project planning, including clear roadmaps, defined deliverables, and milestone tracking, has helped keep initiatives on schedule.
• When delays have occurred (often due to external dependencies or evolving project requirements), they proactively communicated timelines and provided alternative solutions to keep progress on track.

2. Responsiveness & Communication:

• Scandiweb has been highly responsive to our needs, whether it be urgent bug fixes, feature requests, or strategic consultations.
• Their team provides regular updates, detailed progress reports, and scheduled check-ins, ensuring transparency throughout the development and marketing processes.
• They are quick to adapt to changing business priorities, making adjustments as needed without compromising quality.

3. Collaboration & Problem-Solving:

• Their team works seamlessly with our internal stakeholders, providing valuable insights and recommendations that go beyond basic execution.
• They are proactive in identifying potential challenges before they become critical issues, often presenting solutions rather than just reporting problems.
• Their ability to review multiple solutions for various projects has saved us significant time and effort in vendor evaluations and strategic decision-making.

4. Agile & Flexible Approach:

• Scandiweb follows an agile methodology, allowing for iterative development, regular feedback loops, and the ability to pivot when necessary.
• Their flexibility and efficiency have been crucial in accommodating our evolving business needs and ensuring that we stay ahead in the competitive ecommerce space.

Scandiweb’s project management has been highly effective, marked by on-time delivery, strong communication, and a problem-solving mindset. Their ability to adapt quickly, prioritize efficiently, and provide continuous support has made them an invaluable partner in our ecommerce and digital marketing initiatives. While there have been occasional shifts in timelines due to evolving project priorities or unforeseen challenges, Scandiweb has consistently demonstrated a strong commitment to delivering on time. They provide clear project roadmaps, regular progress updates, and proactive communication to ensure alignment and transparency.

What was your primary form of communication with scandiweb?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

scandiweb has consistently demonstrated exceptional expertise, adaptability, and a proactive approach that sets them apart from other systems integrators and digital partners. What makes them truly impressive is their ability to function as a full-service digital partner, seamlessly integrating ecommerce development, data analytics, UX/UI design, and digital advertising under one roof. Their deep expertise spans multiple areas, from platform optimization and technical development to business intelligence and performance marketing. This holistic approach allows them to not only execute projects effectively but also provide strategic insights that enhance scalability, efficiency, and overall business performance.

One of Scandiweb’s most unique qualities is their proactive and strategic mindset. Rather than simply executing tasks, they take the initiative to identify areas for improvement, recommend solutions, and help us evaluate the best tools and platforms to support our evolving business needs. Their problem-solving capabilities are unmatched, as they consistently troubleshoot and resolve complex issues quickly, ensuring that our ecommerce operations remain stable and efficient. This level of foresight and expertise has been invaluable in keeping our platforms optimized and our marketing campaigns performing at their best.

Scandiweb is also distinguished by their efficiency, adaptability, and transparent communication. They deliver results with impressive speed and precision, often exceeding expectations without compromising quality. Their team provides clear project roadmaps, frequent updates, and transparent reporting, ensuring that all stakeholders are aligned and informed. Their collaborative approach makes them feel like an extension of our internal team rather than just an outsourced vendor. Additionally, they continuously refine their strategies based on performance data and business priorities, staying ahead of industry trends and adapting to new challenges with ease.

Overall, what sets Scandiweb apart is their end-to-end expertise, commitment to continuous improvement, and ability to drive tangible results. Their seamless integration of technology, marketing, and analytics has played a crucial role in the growth and success of our ecommerce platforms, making them an invaluable partner to our organization. 

Their expertise in ecommerce development, digital marketing, analytics, and UX/UI design makes them an invaluable partner for any business looking to scale its digital presence effectively. Their proactive approach, problem-solving mindset, and commitment to delivering high-quality work on time set them apart from other agencies.  Whether for website development, data-driven marketing strategies, or technical consulting, Scandiweb consistently provides exceptional value and results. Their ability to act as an extension of our team makes collaboration seamless and highly effective. For any organization seeking a reliable, knowledgeable, and results-driven partner, Scandiweb is an excellent choice.

They have been an invaluable partner, delivering high-quality work across ecommerce development, digital marketing, UX/UI design, and data analytics. Their ability to seamlessly integrate technical expertise with strategic insights has played a significant role in our success.  What stands out most is their proactive approach, responsiveness, and commitment to continuous improvement. They feel like an extension of our internal team, always willing to adapt, solve problems efficiently, and provide expert recommendations. Their combination of technical excellence, strategic thinking, and outstanding service makes them an ideal long-term partner, and our experience working with them has been nothing short of exceptional.

Are there any areas for improvement or something scandiweb could have done differently?

While Scandiweb has been an excellent partner, there are a few areas where small improvements could enhance their service even further. Occasionally, project timelines have experienced minor delays due to shifting priorities or unforeseen technical challenges. A bit more predictability in delivery schedules and proactive risk management could help ensure smoother execution.

Additionally, as our business has grown, there have been times when additional resources or faster turnaround times were needed. A more flexible approach to scaling their team based on workload fluctuations could improve responsiveness during peak project periods.

Overall, while these areas present opportunities for refinement, they do not detract from the outstanding service and expertise that Scandiweb provides.

UPDATED REVIEW

This review was published on February 27, 2025

John Noone
Director, Scouting AmericaNon-profit

Charlotte, North Carolina

501-1,000 Employees

Jan 2024 - Ongoing

Verified

Project summary
A scouting organization has hired scandiweb to provide Adobe Commerce development support. The team has redesigned the UX/UI of three web stores and managed the client's paid advertising campaigns.

Feedback summary
Thanks to scandiweb's work, the client has seen improved ROAS of 20% YoY and site performance. The team delivers on time and within budget, employs an agile methodology, and manages the project using Jira. Their excellent team has impressed the client, resulting in a positive partnership.

BACKGROUND

Please describe your company and position.

I am the Director of Scouting America

Describe what your company does in a single sentence.

Support Scouting America

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire scandiweb to accomplish?

• Magento Development Support
• Manage Paid Advertising
• Revolutionize Our Digital Presence

SOLUTION

How did you find scandiweb?

Prior professional work

Why did you select scandiweb over others?

• Pricing fit our budget
• Great culture fit
• Company values aligned

How many teammates from scandiweb were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Scandiweb is our trusted partner for the development support for our Adobe Commerce instance. Additionally, they support our paid advertising execution. The key deliverables are 100% uptime, improved UX/UI, migration to headless, and improved ROAS of 20% year over year.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Deliver all scoped work within budget
• Deliver 20% increase YOY for paid advertising ROAS
• Deliver new styling on 3 webstores
• Increase site performance 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We execute an agile process using Jira, they were willing to use any of the most common project management applications to make it easier on us. We were assigned a PM who is invested in keeping everyone accountable, on-time and within budget. They've been a true partner in the entire process, investing in the relationship appropriately with a vision for creating a mutually benficial long term relationship.

What was your primary form of communication with scandiweb?

• In-Person Meeting
• Virtual Meeting

What did you find most impressive or unique about this company?

The people make the difference and the geography is not an impediment at all!

Are there any areas for improvement or something scandiweb could have done differently?

Resources we don't always need can be difficult to access at times.  Specifically UX/UI.

STAR RATINGS
Overall rating: 5
Quality: 5
Cost: 5
Schedule: 4
Willing to refer: 5

BACKGROUND

Please describe your company and position.

I am the CIO of a womenswear company.

Describe what your company does in a single sentence.

The company is a womenswear design company, dedicated to creating contemporary fashion labels for the retail space.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire scandiweb to accomplish?

• Maintain and support our eCommerce system
• Provide upgrade paths and options for eCommerce system

SOLUTION

How did you find scandiweb?

Online Search

Why did you select scandiweb over others?

• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from scandiweb were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Scandiweb was engaged to assume the responsibilities for the support and maintenance of the  existing Ecommerce system as a contigency "Plan B" due to the current contactors' inability to support our growing business.
the Scandiweb team ran an audit to identify issues and areas that needed improvement, mainly focusing on performance and security. Based on what they found, they put together a plan to fix these problems, which helped stabilise the platform and make it more scalable for future growth.
Scandiweb continues to work with us on regular system reviews, upgrades, and improvements to keep up with changes in the eCommerce space and ensure the platform stays up to date.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Improved system stability:  Worked with out IT team to source the right hosting for our eCommerce platform.
• Performance ehancement:  Tuning of code to improve load time and database optimisation.
• Security improvements:  Identification of vulnerabilities and ongoing patch management.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

There were multiple project managers involved in this project, as it covered both ongoing support for the existing system (handling break/fix issues) and planned improvements to enhance the stability and scalability of our eCommerce system.

For day-to-day support, the team was very responsive although we were located in different timezones.  We had a direct line of contact with our assigned PM and support engineers, which helped ensure that critical issues were addressed.  Everything was logged in their ticketing system, making it easy for all engineers to track recent changes and quickly identify if a new issue was related to a recent udpate. 

For planned improvements, the team kept us regularly updated on progress and adjusted priorities as needed to ensure that changes would minise business and customer impact.

What was your primary form of communication with scandiweb?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Scandiweb follows a strict change management process. Every update or change is documented in their ticketing system and reviewed by the project manager before being closed. Before any changes are deployed to the production environment, they are first tested in a development environment. We were also involved in validating and approving changes in the development environment, which helped reduce unexpected issues when deployed to production.

Another great quality was their approach to problem-solving. Rather than pushing a single solution, they worked with us through multiple revisions to find the best approach that met our our business needs and budget. Their approach made a significant difference in ensuring the right solutions were implemented.

Are there any areas for improvement or something scandiweb could have done differently?

One of our challenges was the time zone differences. Our business operates in a different time zone which meant we had to wait until the afternoon for support. This was how our support contract was set up, but having an option for coverage during our local business hours would have helped our staff. However, due to the way they managed and maintained our system, we never had a full system outage where everything was down and unusable.

Another area that could be improved is continuity of support. We had a dedicated engineer handling most of our requests, which worked really well. But when they moved on to another project or left, there was an adjustment period while the new engineer got up to speed with how our system was set up and customised. Although there was a handover, it still took some time. Having more cross-training or a backup resource involved earlier could have made the transition smoother.

In saying that, Scandiweb has always been open to feedback and improving the way they support us. They have been proactive in addressing our needs, which we’ve really appreciated.

BACKGROUND

Please describe your company and position.

I am the Marketing Director of Junior Library Guild

Describe what your company does in a single sentence.

We sell K-12 books to libraries in the US and Canada.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire scandiweb to accomplish?

Magento ecommerce website optimization and maintenance.

SOLUTION

How did you find scandiweb?

Online Search

Why did you select scandiweb over others?

Interviews and experience on similar platforms

How many teammates from scandiweb were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Scandiweb was tasked with cleaning up the mistakes of a prior web development agency. There was programming outside of the Magento framework, poorly written code and logic that was outside of specified business practices.  

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Year over year organic traffic, customer UX surveys, online conversion rates.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The PM learned our complex business practices very quickly and our developer consistantly delivers on time and on budget or under. Projects are well documented so that if we were to leave Scandiweb, it could be done seamlessly; they are a trustworthy partner.

What was your primary form of communication with scandiweb?

Virtual Meeting

What did you find most impressive or unique about this company?

Scandiweb is the best agency/developer I have worked with that can translate business needs into sustainable code. Many other developers are great at doing what they are asked, but Scandiweb clarifies the operational need and suggests options that are available "out of the box", as a plugin, or as custom code along witht he pros and cons of each.  

Are there any areas for improvement or something scandiweb could have done differently?

They are not geogrphically close, so I have only met them in person once.

BACKGROUND

Please describe your company and position.

I am the Head of Marketing of JYSK UAE

Describe what your company does in a single sentence.

JYSK UAE is a franchise of JYSK Denmark the second largest retail chain in Europe. With more than 3500 stores in 50 countries JYSK is market leader in everything you need for your home.JYSK covers living,dining, sleeping and outdoor furniture as well home decor and accessories. JYSK is also market leader in duvets, pillows, mattresses and top mattresses.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire scandiweb to accomplish?

• Optimize and update our ecommerce project
• Increase conversion
• Double sales

SOLUTION

How did you find scandiweb?

Referral

Why did you select scandiweb over others?

• High ratings
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from scandiweb were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We started with Scandiweb team with X in sales, a weak journey, loads of errors and inability to measure marketing efforts. We also had server issues and social media API integrations issues.

After just4 months of starting the project are sales have doubled, journey has become much smoother and faster, the website is optimized and marketing efforts are measurables. The team is always available, clear, courteous and supportive. Our online business has been transformed since we started working with Scandiweb.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Conversion rate tripled.
• Sales figures doubled.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project followed the exact timeline that was presented to us onboarding. The team through Jira is ALWAYS avaiable.

What was your primary form of communication with scandiweb?

Virtual Meeting

What did you find most impressive or unique about this company?

Their professionalism, knowledge, and transparency have stood out.

Are there any areas for improvement or something scandiweb could have done differently?

NO

BACKGROUND

Please describe your company and position.

I am the executive of Madame Alexander

Describe what your company does in a single sentence.

Toy and Doll Manufacturer

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire scandiweb to accomplish?

• Build and Manage our Website
• Improve SEO and User Experience on our website
• Web Development

SOLUTION

How did you find scandiweb?

Referral

Why did you select scandiweb over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from scandiweb were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Scandiweb has been helping with a full site migration from Wordpress to Magento on both of our brands websites. The Scandiweb team is also tackling the site UX and SEO for us to help optimize our organic search ranking and increase traffic to the site and conversion

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

There have been several pages and sections of the website that have been migrated over to Magento and also apps installed to help improve the speed and functionality of the site.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project management is excellent! The team has always delivered items on time and prioritizes important issues to get them fixed or completed quickly. The response time is always prompt and they follow up quickly to any questions or concerns with a thorough plan of action to get things completed.

What was your primary form of communication with scandiweb?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

scandiweb is extremely knowledgeable and always quick to come up with a solution to any issues or concerns. I enjoy working with everyone on the Scandiweb team that we have worked with they are extremely personable and will work with you to execute your vision for a project.

Are there any areas for improvement or something scandiweb could have done differently?

There is nothing I can think of that Scandiweb could have done differently.

BACKGROUND

Please describe your company and position.

I am the Enterprise Architect of Airthings ASA

Describe what your company does in a single sentence.

Airthings provides Indoor-Air-Quality products and solutions to both consumers and businesses. We enable the world to breath better.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire scandiweb to accomplish?

• To become more e-commerce focused - shift from educational web-presence to eCommerce
• Conversion rate optimization
• Simplified and enhanced user journey throughout the website

SOLUTION

How did you find scandiweb?

Online Search

Why did you select scandiweb over others?

project outline and methodology

How many teammates from scandiweb were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Migration of Magento implementation to AWS-based hosting 
• Design and implementation of Hyva frontend theme 
• Server routing implementation to unify both Magento and HubSpot CMS under one domain

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Increased conversation rate 
• Increase in product views 
• The website experience is more unified and user-friendly

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They delivered on time and always had quick response on changes. Project management was transparent, well-structured and on top of things.

What was your primary form of communication with scandiweb?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The team had a global, but well-aligned strategy. Strong ownership and quick response rate. Very high adaptability and pro-active approach. We were impressed how they drive issues that occurred with surrounding system that they were not directly responsible for yet still took full ownership to resolve the obstacles.

Are there any areas for improvement or something scandiweb could have done differently?

The transitions between different phases, i.e. from discovery to the project as well as afterwards from the project delivery to the support function has had some knowledge gaps and upstart challenges. It all worked out fine but this is certainly a part that could be smoother.

BACKGROUND

Please describe your company and position.

I am the Development Manager of a retail company

Describe what your company does in a single sentence.

The first independent hardware and construction materials chain in the Quebec region.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire scandiweb to accomplish?

• Help us keep the lights on
• Help us on project to start sales on line
• Help us on the UI revamp

SOLUTION

How did you find scandiweb?

Technical programming

Why did you select scandiweb over others?

• High ratings
• Good value for cost
• Referred to me

How many teammates from scandiweb were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope was to provide make sure our web site was up and running. Meaning that we needed to make sure the upgrade are made and preventive action are taken. Once our site was in better shape we start projects initiate two projects. Activate the e-com for a very small number of our products. And a new look (UI) for the site

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Kanban bord in Jira. Number of defects spotted on the site, up time, customers satisfaction. Time to delivery on the projects milestones

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We had a scrum/project manager assign to us. He was responsable to split our requirement into stories. We used a Kanban baord in Jira for a better follow-up.

What was your primary form of communication with scandiweb?

Virtual Meeting

What did you find most impressive or unique about this company?

They're a team of good people with excellent skillsets, also I like the culture.

Are there any areas for improvement or something scandiweb could have done differently?

No, nothing on top of my head.