Rikover & Co.

BACKGROUND

Introduce your business and what you do there?

I'm the director of global operations for Rapaport. We operate within the diamond and jewelry industry with customers in over 120 countries.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Rikover & Co.?

We needed Rikover & Co. to lead the UI/UX design efforts for our company's marketing website and mobile app.

SOLUTION

What was the scope of their involvement?

Rikover & Co. initially designed our native mobile app, which was both iOS- and Android-friendly. They handled the entire app design phase, taking charge of wireframing, prototyping, iconography, and UI/UX design. Upon accomplishing their initial deliverables, they used Adobe XD to update our website by incorporating our new brand guidelines and managing the hierarchy of its UX among our paid users.

What is the team composition?

We worked directly with Nadav (Owner), who occasionally brought in 1–2 team members on his side.

How did you come to work with Rikover & Co.?

I found Nadav's online portfolio and was impressed with the quality and range of his previous works. We then contacted him to discuss the project, and we were happy to hire his team upon knowing that they met all our qualifications. 

How much have you invested with them?

We spent $150,000–$200,000.

What is the status of this engagement?

The project ran from January 2014–December 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our mobile app was well-received by our users, thanks to Rikover & Co.'s seamless design skills — we secured a 4.5-star rating on iOS and Android, which was a good number. Their methodical approach rewarded us with a sophisticated and refreshing website that's far from our outdated and mundane platform. We also saw a significant increase in our customer retention rate, which was backed by numerous positive feedback from our users.

How did Rikover & Co. perform from a project management perspective?

We used Asana for project management. Rikover & Co. led a smooth, systematic, and collaborative process, allowing us to accomplish our goals on time.

What did you find most impressive about them?

Rikover & Co. was an inquisitive and experienced partner —  they understood and delivered what we wanted.

Are there any areas they could improve?

There were times when we had to launch new discussions to address questions that we already answered. While I thought it was a good brainstorming exercise, not everyone from the team was in favor of Rikover & Co.'s approach.

Do you have any advice for potential customers?

Prepare a detailed project brief and comprehensively highlight your goals and expectations.