What evidence can you share that demonstrates the impact of the engagement?
The iOS app has a 3.8 rating on the App Store with 1,200 positive reviews and the Android app’s rating increased from 2.5–3.5 since the engagement began. Both apps have surpassed 250,000 downloads and have 60,000 active monthly users. We can say with confidence that usage on our mobile apps eclipses that on our web app.
How did Reinvently perform from a project management standpoint?
I'm managing several different products at once, so having the project manager take charge of the entire initiative is awesome because it takes a load off of my plate. I don't need to constantly check in because I know she's always thinking about our best interests. Never once did I think they were creating more work needlessly.
They’re always very helpful, organized, and adapted to our product management software, Assembla. By establishing a decent presence on there, they made everything visible and trackable for our team.
They also had a great process for resolving bugs. We always allocated at least half a week to QA and bug fixing. Tracking everything on Crashlytics, they were really diligent about finding the root cause of crashes. As a result, all the bugs were fixed within a week.
What did you find most impressive about them?
They’re a full-service provider that seemingly has expertise in everything. If we needed design support, they were willing to step in. They're extremely responsive and often answered questions at all hours of the night. Despite the time difference, they insisted on meeting at a time that was more amenable to us.
Are there any areas they could improve?
The experience thus far has been completely positive.
Do you have any advice for potential customers?
Research reviews before outsourcing a partner. Also, establish your timelines, expectations, and expense restraints clearly to see if that partner can reach those goals. Have them deliver because their reputation is staked on it. Reinvently specifically, has done really well so far.