What evidence can you share that demonstrates the impact of the engagement?
In terms of the quality of the work, I would rank them a 7. The changes Red Baton made have definitely resulted in better online engagement. The site is much more trustworthy and professional looking. We had all of the ingredients, but the look and feel was missing.
How did Red Baton perform from a project management standpoint?
Project management and responsiveness are great. We regularly talk over the phone.
What did you find most impressive about them?
Before Red Baton, we worked mostly with freelancers, who are very unreliable and unprofessional. Red Baton has the full stack solution. They can do the UX/UI design and have their own content writers. We didn't have to run it through multiple people. We were able to give the work to one team, and Red Baton split it among themselves. It was smooth for us, which is why we are giving them a new project.
Are there any areas they could improve?
In terms of creativity, they are a 7.5, but they could improve. However, what they lack in that respect, they make up for through their responsiveness and quality of code. Overall, we are pretty happy.