Qulix Systems

What evidence can you share that demonstrates the impact of the engagement?

We see a cost-benefit to working with them as opposed to hiring onshore. We don't have to worry about overhead costs such as benefits.

In terms of direct client impact, having a breadth of knowledge and resources to access for different types of implementation is also very beneficial. We're not spending time and money on training. Internally, we leverage them for things that we need.

Overall the benefit of manpower and reduced cost is the biggest benefit for us.

How did Qulix Systems perform from a project management standpoint?

We have project managers on both sides. We constantly update on both sides, which helps us deliver the project since most of the time, the Qulix team is just one of the components. We use status-tracking tools like JIRA. They work very well with those platforms. They're very responsive. We talk on a daily basis with one or multiple people on the team, either directly with developers or through the project management contact. We also use Slack to communicate or instant messaging; it's very efficient.

What did you find most impressive about them?

The talent pool that they've built up over the years across multiple platforms is the biggest efficiency.

In terms of results, could you share any statistics, metrics, or user feedback that would demonstrate the quality of their performance?

For the project that’s ongoing, I have metrics as far as how much they’re completing each sprint. We’ve been very impressed with their performance. The code they’re delivering is usually free of defect and tested for viability. They remain in constant communication with the project manager on our side, and offer consistent updates and seem to incorporate the feedback we give them effectively. Our experience with the previous development team wasn’t as positive. We had a few issues with our deliverables and had problems with responsiveness. Once we brought this to their attention, it was rectified, which we’re glad about.

When working with Qulix Systems, is there anything that you would consider unique or special about their strategic approach or development methodology that distinguishes them from other vendors?

All of their offshore developers are incorporated directly into our team and follow our development strategy, which has been great. In general, they are very quick to respond when we have sourcing needs. They have had some of the strongest developers out of the five or six offshore companies we work with. They seem to really emphasize quality over quantity. There are four of them at Qulix that I would hire in a minute because they have a fantastic work ethic and just excellent coding abilities. 

In retrospect, are there areas in which you think they could improve as a service provider?

The last project that we had them on, it felt like the resources were on multiple projects. When we brought it up, we didn’t get very good response from their leadership, and the changes never happened. We ended up having to use our onshore developers to finish that specific project, so we were pretty unhappy with that situation. On that particular project, the improvement I would have loved to see was simply some knowledge that their resources were 100 percent committed to our project, and that if not, the leadership would make changes based on our concerns. We haven’t had issues like that since, but it would have been nice at the time to have them be more flexible with us.

What advice, if any, would you give a future client of theirs?

Establish rapport with all of the different sourcing managers. It’s really important to create an effective workflow and understand who is in charge of what before giving them assignments. That’s true of any effective offshore relationship.

In terms of results, could you share any statistics, metrics, or user feedback that would demonstrate the quality of their performance?

We've never had an issue with quality assurance. They have a fantastic automated system for testing viable code before delivery, and it has made a huge difference in ensuring quality. Our end users are always interacting with a very polished end product. The user experience is fantastic and simple. We have received nothing but positive feedback. Internally, our own developers have been consistently impressed with the quality of the code that Qulix is able to produce. 

When working with Qulix Systems, is there anything that you would consider special about their strategic approach or development methodology that distinguishes them from other vendors?

We have worked with offshore development teams in the past and our experience has been hit or miss. Some teams are great from a technical standpoint yet lack the responsiveness and communication skills necessary to cultivate a successful partnership. Other teams just can't seem to handle the scale of certain projects. The great thing about Qulix is their extensive talent pool. They have a very nuanced understanding and practical knowledge of technology solutions. We've really been able to leverage their expertise. 

In retrospect, are there areas in which you think they could improve as service provider?

I really can't make any recommendations based on our experience. They have been an outstanding technology partner and a valuable development resource when our own capabilities are strained.