Could you share any statistics or metrics from this engagement?
Generally, we're happy with the number of defects that we find. Resolutions are dealt with quickly. Occasionally, we've had to emphasize the priority of certain points, but this is normal in the development life cycle of any company.
In general, the feedback for our products is good. Our clients don't interact with our development team at all. We keep communication separate in order to ensure that in the case of any defect, the person in the middle, typically an account manager is able to handle the issue with the development team and the client respectively.
In time, feedback has gotten better as we learned how to work with Qulix Systems and how to provide new specification models in terms of Excel, and use JIRA properly.
How did Qulix Systems perform from a project management standpoint?
We work on a sprint basis for our development process. This involves two weekly get-togethers. Every two weeks, we evaluate how many points were developed vs. how many were initially planned. We also track the number of defects detected on a weekly basis.
As we add new functionality and solve problems in the existing functionality, we're likely to create problems along the way. The software is quite complex. We strive to get a good idea of the number of defects, which are likely to be deemed important. We use JIRA for project management. Document exchange is also through email and Google Docs.
What distinguishes Qulix Systems from other providers?
They're extremely polite and hard working. This attitude is part of their local culture: their people work hard and give honest opinions on where we should or shouldn't spend our money. We receive constructive feedback constantly. As a client trying to develop new, groundbreaking models, we might try to push the boundaries too far or develop something unrealistic. Qulix Systems help us stay on the ground and make the right decisions in terms of investments. This is a unique proposition for their company. On top of this is their ability to understand complex calculations and implement them into a good product.
Is there anything Qulix Systems could have improved or done differently?
They should have a more proactive approach in terms of providing solutions to known, identified problems. This is something we're constantly working on.
Pros include accessible and highly responsive project managers who demonstrate considerable accountability throughout their engagements.