QSoft Vietnam

Our IT [information technology] supplier used the Zend framework and created API [application programming interfaces] with various third parties. We conducted references with credible previous users/partners, all of which came back with glowing reports so we felt QSoft had a good understanding of our concept from the outset, furthermore their quote was within our budget.

The duration of the project was five months.

Please describe the scope of their work.

We did some internal test projects so we could learn about outsourcing offshore. This was our first experience doing that. In late 2012, we started on our customer project. We introduced our first application in November of 2013, we’ve been at this for about a year and a half with QSoft. Overall, we’ve worked with them for about three years. They’ve been very successful with this project, and we just wrote our first major enhancement to the product a week or so ago. Now we're on to Phase 3. It's been a good experience.

What was your process for selecting QSoft Vietnam with which to work?

A friend who works for another company was a few years ahead of us in this process. He works with a group in India, and they had expressed some issues that they had found with a company in India. I steered clear and looked for other places, and Vietnam and the Philippine came up. I found several in Vietnam that I was impressed with. I found QSoft because I thought they had an expertise that matched what we were looking for. They were a size where we would be a significant player with them. They’re a boutique type of organization. A company our size can get lost with some of the big companies.

Can you provide a ballpark dollar figure for the size of the work that they’ve done for you?

We have 22 developers from their organization. We’ve probably gone further in our relationship with them than most companies have. Our relationship with QSoft has been very strong. They are very responsive to our needs. We decided that we had to have our own facility and have some of our personnel onsite.

That was fine with them, and they made adjustments in our contract to accommodate that. We have an office with people that they supply. They provide all of the support services, such as payroll and government issues. It's worked out very well. They’re very flexible and very easy to work with.

We’ve spent about $600,000 a year. The work is ongoing. On this current track, we'll probably work with them about five to seven years. With vertical software and EIPs, once they make it through their initial development cycle, it clear that they will be enhancing the software.