What evidence can you share that demonstrates the impact of the engagement?
In terms of results, the jujitsu website had organic growth and an increase in visitation rates from students. The company grew from 200 to 700 students. Other things contributed to that, but the improved website was a major factor. PTI WebTech has provided coding and website design that’s worked, at an 80% lower price compared to the Australian market.
How did PTI WebTech perform from a project management standpoint?
In every case, we’ve reached our desired outcome. There have been some misunderstandings, but, in every instance, PTI WebTech communicated clearly and sought to rectify the issue as quickly as possible. When we had major issues, they did everything they could to fix them. Generally, I think very highly of PTI WebTech’s customer service.
They’re punctual in terms of deadlines, and I don’t think they’ve ever missed one. Projects were always completed within a comfortable timeframe for us. We’ve had no issues with PTI WebTech’s ability to manage projects to completion.
What did you find most impressive about them?
Their impact on our company has been major. PTI WebTech is providing coding and website development at 20% of the cost we’d have to pay in Australia, and, in terms of my experience with local developers, they’re more professional as well. This allowed us to build our business. If we didn’t have access to website development and coding at that reduced price, we wouldn’t have been able to set up our business in the way we did. PTI WebTech’s involvement has been fundamental to our success.
The promptness of their responses to any of our queries or concerns makes them stand out. PTI WebTech is always available. If we send them an email or Skype them, they get back to us within an hour. I haven’t experienced that level of commitment with any other developer. PTI WebTech is focused on customer service in terms of making sure that all of our concerns are dealt with promptly.
Are there any areas they could improve?
The organizational structure of their code is the only concern that’s been raised by some local developers who’ve looked at the backend of the sites from PTI WebTech. Having said that, I’ve never had any issues with the websites or the solutions they’ve built for us. PTI WebTech’s work has always been good enough for us, even though it has been criticized by some website developers. I’m not too sure how much weight to place on those criticisms.
Do you have any advice for future clients of theirs?
Because we’re dealing with a remote group, their English is a bit different compared to Australian English. We’re getting a good-quality product at a highly discounted rate, which justifies the patience needed for working with people who speak English in a slightly different way.
When speaking with PTI WebTech’s team, I’d advise potential customers to take their time and clearly lay out the task in terms of a first brief and always clarify the brief through a second or third conversation. The more clarity we have up front, the less time we need to spend clarifying down the track. Make sure that everyone’s on the same page and be patient in terms of ironing out details over Skype. There won’t be any issues after this.