Agile software done right.

PSL deploys high performance nearshoring agile teams.

It has led Latin america´s foray into software engineering best-practices. We serve a wide array of partner-clients, ranging from enterprising startups to Fortune 500 organizations (Over 1,000 clients in more than 14 countries).

With over 30 years of experience, we combine the agility of SCRUM with the process discipline of CMMi5 and the information security rigor of ISO27001, to deliver demonstrably world-class engineering services. PSL has been recognized with the IEEE / SEI Watts Humphrey Software Process Achievement Award (One of 9 companies in the world to have recieved it alongside NASA, IBM, Boeing and Raytheon).

We would love to meet you in a short 20 minute conversation. It will go a long way in exploring if our services are a good fit for your IT services need. Please contact at info@pslcorp.com . We promise we'll get back to you in less than 12 hours.

 
$75,000+
 
$25 - $49 / hr
 
250 - 999
 Founded
1986
Show all +
Medellin, Colombia
Headquarters
  • PSL Corp.
    Cra 42 (Aut. Sur) No. 72 - 11 4to piso
    Medellin, ANT 00000
    Colombia
    866.867.9116
other locations
  • PSL Corp. Dallas, TX 75234
    United States
    866.867.9116
  • PSL Corp.
    154 Grand St.
    New York, NY 10013
    United States
    866.867.9116
  • PSL Corp.
    Calle 98 No. 22 - 64 Of. 1114
    Bogota, CAM 00000
    Colombia
  • PSL Corp.
    Av. Insurgentes Sur 1571 Piso 4 San José Insurgentes
    Mexico, D.F. 03900
    Mexico

Portfolio

Key clients: 

Fortune 500:

  • Brinks
  • BMC Software
  • Deloitte
  • Panama Canal
  • Arris
  • Bridgestone

Enterprising mid-sized clients:

  • HERE
  • MuleSoft
  • Cadreon
  • Kyani
  • Xtiva
  • Seon
  • GTL
  • Guesttek

Startups

  • ERP Cloud Libera
  • Quienmepresta
  • NextGenerationLoyalty
  • SnapCause

One of the Top Geolocalization Cloud Based Platforms

One of the Top Programmatic Advertising Companies in the US

Cloud Based API Integration Platform Company

Reviews

Sort by

Software Development for Catalog Sales Company

"They don't only deliver what the client is asking for, but they generate added value."

Quality: 
5.0
Schedule: 
4.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
1,000,000 - 9,999,999
 
2010 - 2016
Project summary: 

An enterprise group with a network of over 2 million customers uses a custom web information system from PSL for their catalog sales and continues to develop new modules regularly.

The Reviewer
 
10,001+ Employees
 
Medellin, Colombia
Camilo Ocampo
Technology Chief, Novaventa
 
Verified
The Review
Feedback summary: 

Business sales have tripled in the 6 years since implementation, and the percentage of digital transactions has increased to 80% from 10%. PSL is highly regarded for their project management, speed, and reliability. They are considered a thought partner and consistently deliver beyond expectations.

BACKGROUND

Introduce your business and what you do there.

I work for Novaventa, a company that is a part of the Nutresa Group. Grupo Nutresa has a strong food network across the country and has more than 50 companies in Colombia. It is also very strong in Central America. We are different than the other companies in the group and we are the only company in the group with direct outreach and access to consumers. We have around 200 million dollars in revenue per year. We try to reach customers through alternative channels, such as sales catalogs, vending machines, retail, physical stores, e-commerce, and all others forms we can use to have direct access to consumers.

I am in charge of the technology department for Novaventa. We lead all technology projects for the company. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with PSL Corp.?

About 10 years ago, Grupo Nutresa was migrating its ERP [enterprise resource planning] from JD Edwards to SAP. In these implementations, we saw that SAP wasn’t a fit for Novaventa. In 2009 or so, we started looking at which software solutions were available in the market for catalog sales, and we found that PSL had developed one for another catalog sales company in Mexico and Peru.

SOLUTION

What was the scope of their involvement?

In 2009–2010 we bought PSL's software and adapted it to our business needs. This is what we call the Antares software today. It’s a legacy software that has been tailored for us with new modules and we have been investing in it ever since.

This project started with 11 developers. Since that moment we’ve had an average of 6–7 developers on average per year. At the moment we have a team of 11 people working with us. Basically, the main development components are done using Java with database integrations DB2 and SQL. There are certain technology frameworks that they use such as Angular, Confluence for requirements analysis, and JIRA for tasks and project management. All of these technologies are used for project management. They use a strong framework which is a coding accelerator called Gbrain, which has allowed us to have great speed in development for the creation of automatic screens. For OPS topics, development of automatic tests, for central security, and auditing modules there’s a Gbrain framework that we have acquired on which we are working on as well.

Since 2010, this software, which is a web solution, has allowed us to triple our business sales since its implementation 6 years ago. This web-based solution has allowed us to connect with our large network of clients and the market itself. 

We have more than 150,000 clients and a network of 2 million consumers. PSL acted as a consultant and a strategic ally that has supported us in the development of these new modules that we’ve needed. It’s been 6 years of full development. I would like to highlight that all of the projects we are working on with PSL are done in Agile, Scrum, and Kanban, and this has allowed us to be quick with deliverables for the business.

How did you come to work with PSL Corp.?

We did an RFP [request for proposal] in 2009–2010. Based on our experience, we didn’t want a software made from scratch. We searched the market to see which software existed for catalog sales companies. In that time, we only found two types of software in the world of catalog sales. We discarded one because it wasn’t adaptable to our needs. The other one was PSL’s solution.

Additionally, we wanted a proper RFP, a well-managed selection process, so we invited 6 big providers and software shops in Colombia. To give you a point of reference, some of them are Intergroup, MDM, Pragma, and Tap. The board of directors of Novaventa participated in the selection process.

We evaluated the resumes of the participants, evaluated the company as a whole, and evaluated functionalities and technical specifications. In the end, we chose the best-qualified candidate in an evaluation process that lasted two months. Price Waterhouse Cooper audited the group and the whole process as well and said it was a very well conducted process.

PSL had a big advantage of having developed a system for direct sales in Mexico and Peru. This was the main reason for choosing them in my opinion because we didn’t want to have to start a software from zero with a provider that didn’t know about the world of catalog sales. They already had knowledge on this sector and had developed a similar software like this one. This was a big motivator to make the decision to work with them on this project. 

How much have you invested with PSL Corp.?

This initiative was big and it had an implementation cost of more or less 5 million dollars. 

What is the status of this engagement?

The project lasted less than a year. It started in 2010, lasted around 10 months, and was finalized in the same year. Since then, we have been working for 6 years with this provider. The relationship is ongoing and it keeps expanding.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

There are many things to highlight in terms of the results. The software solution has allowed us to migrate all of our catalog sales. Previously, in 2010–2011 everything in catalog sales was done on paper. Our clients made orders through physical order forms. What we did was to digitalize those orders.

Since we started to evolve this software towards a more digital process, we have managed to migrate it. In 2011, 10% of our sales started to come from the digital world. The next year, it was 30%, and today we count with 80% of our sales being done digitally.

Thanks to having implemented this system, we have been able to migrate 80% of our sales to digital formats. Five years ago, we didn’t imagine this would happen. Today, all of our sales come through digital media through our platform and this is a supremely positive win! This is one of the main indicators.

In 2010, with our previous systems, we had the capacity to bill more or less 1,000–2,000 orders, or 3,000 daily orders maximum because of the capacity of our information system. Today we are having peaks; for example, this season has had more than 10,000–15,000 orders. As I mentioned, we have tripled. We wouldn’t have been able to sustain this level of business growth using JD Edwards.

This new system allowed us to support the triplication of our business; sometimes it’s even quadrupled. Today, we are using more or less half of the capacity it has. The system, as we planned it in the beginning, supports around 30,000 to 40,000 daily orders. We are only filling 10,000–15,000. An important item is that this system is billing around 2 to 3 million annual orders. In previous systems, this was not possible. 

How did PSL Corp. perform from a project management standpoint?

Another important milestone is that PSL, as a provider of Agile methodologies, has allowed us to have early victories and faster speeds that have been very different to the projects we used to do before which were very traditional. Today, we are implementing close to 20 annual projects with them. The power of being able to implement so many projects in a year is possible thanks to the good relationship we have with this provider. The Agile methodologies have been a big win inside Novaventa because we used to spend a year implementing a project, and today, we easily implement things in 1 or 2 months. The longer projects that we have implemented with this provider have lasted 3 months. 

Previously, all of the project management was done following PMI [Project Management Institute]. When we changed to the Agile methodology, we mixed PMI topics with an Agile method. Today, there are tools that the provider uses that allows us to do all the project management. There is a Scrum master on behalf of PSL. She is in charge of coordinating with the development team. We synchronize our team with the Scrum master from PSL with tools that support Agile such as JIRA, Confluence, and Trello. We do daily stand-up meetings, retrospectives, and everything else in that methodology. 

What did you find most impressive about PSL Corp.?

There's something that really grabs my attention about this provider. The added value they provide is that they deliver what we ask of them. Every time I send the business requirements, they deliver more than what was expected. I know that they will always meet my expectations. 

I always tell them, “Please understand that as a business leader, I will ask you to solve my need. I always expect you not only to do what I ask but that you give me a better solution. I want you to propose things, to surprise me with various alternatives to my needs." In these 5 years, they have always managed to surprise me. They are always proposing relevant things and updated technologies, and I think this is what I want to highlight that they do really well. They don't only deliver what the client is asking for, but they generate added value.

Are there any areas PSL Corp. could improve?

No, honestly, the relationship with them has been really good.

5.0
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
    I believe they are really good but there are cases in which there are delays. But if time estimations are off, it's something that may be solved.
  • 5.0 Cost
    Value / within estimates
    The return on investment that we've had versus other development investments has been totally compensated.
  • 5.0 Quality
    Service & deliverables
    For deliverables always on time, their cost approximations, and added value.
  • 5.0 NPS
    Willing to refer
    They've been a great provider that has leveraged the triplication of our business growth in the past 6 years.

Development Projects for Business Consultant

"We’ve seen tremendous flexibility in what we can do with the new system from PSL."

Quality: 
5.0
Schedule: 
4.5
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
1,000,000 - 9,999,999
 
2014 - Ongoing
Project summary: 

PSL Corp developed a core backend system and companion web app to facilitate financial processing for a consultant's client. They continue to work on enhancements and additional development projects.

The Reviewer
 
51-200 Employees
 
Colombia
Daniel Vasquez
Director, Celerix
 
Verified
The Review
Feedback summary: 

The new system is more reliable, robust, and efficient than it's predecessor, allowing the financial institution to generate reports in a fraction of the time. PSL's resources had useful industry knowledge and improved the project management style of the client's internal IT team.

BACKGROUND

Introduce your business and what you do there.

I am the director of business development for Celerix, a shared services/consulting company. We act as consultants for areas such as IT, human resources, legal, and accounting for small and mid-sized businesses in Colombia. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with PSL Corp?

We needed to create a new core system for the entire credit application approval and collection process of one of our clients, a consumer finance company. That was the first and biggest project we did with PSL Corp. We’ve also worked with PSL on several other projects.

SOLUTION

What was the scope of their involvement?

The project was led by a small team of the IT people from Celerix and our client. The big development was all PSL; they provided the architects and developers for the project. Our client and my company provided the business development and the specific know-how of the project itself. PSL was there from the beginning. They developed a core system—a software and service product—to handle the financing process of one of our clients.

One component is a web application that allows the financing company’s sales associates to have a presence inside third-party motorcycle dealerships, which is a big business in Colombia. It’s a one-stop shop between different financial entities for people who are looking for a motorcycle loan. Customers apply for financing within the dealerships, and then the sales associates upload the applications into the core system. From there, the information goes into our databases, where specific tasks are created for different people. It’s a role-based system in which different employees have access to different parts of the software. It’s flexible and allows us to create specific task work for specific roles, which is helpful in the financial application approval process. Our client wanted to make sure that not every employee could approve a credit application. Every step of the process had to be verified only by the people with enough criteria and hierarchy to do so. Then comes the collection process, which PSL also developed and handled well. For instance, they included alerts for when accounts were past due and allowed our client to prioritize collection services. The backend of the motorcycle loan system is quite complex.

With Celerix, the company I work with, we’re partnering with PSL on other new developments and big projects. During my time with Celerix, we’ve basically done 3 big projects; 2 of them are ongoing and the third is closed. But PSL continues to create products out of the initial project, so they’re developing things on their own.

How did you come to work with PSL Corp?

We knew that PSL had relevant experience in creating the core backend systems of financial banking institutions. They’ve done a similar project for one of the largest banks in Colombia. That experience showed us that PSL was trustworthy and had robust software development skills. The other factor we took into account was that their location and ours were in the same city. This made having impromptu and face-to-face meetings possible and easier to arrange.

How much have you invested with PSL Corp?

I would say we’ve spent around $3 million to $4 million on all of our different projects with PSL.

What is the status of this engagement?

Our work is ongoing. This particular project began around May 2014 and went live November 2015. We’re still doing some new developments to manage those databases, but I would say 80% to 90% of the work is done. We still use them for maintenance and updates. 

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

We went live about 18 months ago, and the number of bugs and errors have been low. Our previous system would crash frequently. Another benefit of the web application is that it allows the sales associates to work offline because the Internet connectivity is spotty in some areas of Colombia. Once connectivity is reestablished, the system updates the new information. That function wasn’t available before. Overall, we’ve seen a growth in efficiency since the new system has been implemented thanks to the robustness and reliability of PSL’s technology and software practices.

I don't necessarily handle all the technical KPIs because I'm more on the business development side. But from a big picture perspective, we’ve seen tremendous flexibility in what we can do with the new system from PSL. For example, with our legacy core system, launching a new product would take 2 or 3 months. With PSL’s new system, the process takes 2 or 3 days, which allows the whole process to go much faster. Our rate of product introductions has increased significantly.

They have also used data to create an analytics aspect, which has facilitated a new system that’s much more flexible. The consumer finance company can turn around a complex analysis in a matter of days where before, it used to take weeks. So these are tangible results we’re experiencing. With the new system from PSL, we haven't experienced any major issues with the system crashing or having to dig into the data to correct it. We haven't quantified all the benefits of the new system, but from an anecdotal perspective, they are substantial.

How did PSL Corp perform from a project management standpoint?

I would say they performed well overall. We had only 1 minor situation with one of the team members. Once we mentioned it to them, they were quick to change that team member and put in place a person who was better equipped to serve the needs of our client. It proves their ability to cater to a client's needs. The architects and the project managers from PSL were proactive. They knew about the industry we were working with, so they had relevant, industry-specific knowledge that was useful. They also were able to take our internal IT team to a new level. Our IT team feels they learned a lot in the process and they are better at their jobs since working at PSL.

The communication was always very fluid because they already knew about making the core of a finance product. It was just a matter of us explaining our approval, application, and collection process to them so they could adapt our project to the core financing technology that they had already developed for other clients. The interaction was always smooth.

We had experienced team leaders who helped us maneuver all these financial regulations. They helped us address the challenges of having the redundancy of a large number of clients in the database. They also provided an agile way of working, which was new for this company and for Celerix at the time. It proved to be quite efficient because we did iterations and sprints. Every 2 or 3 weeks, we would meet and have a little bit more of the project done. We had a lot more visibility in how the project was progressing than we were used to seeing in other projects, where we would see updates every 2 or 3 months. That was helpful in making sure that the final product we were producing was what we really wanted.

What did you find most impressive about PSL Corp?

The local software developers are way ahead and agile. Their team members tend to take pride in their work, and they go the extra mile when it’s required. It’s always comforting when you find committed people while outsourcing. They feel the client’s pain. Like with any process, we had our ups and downs, but the relationship went smoothly in the end.

Are there any areas PSL Corp could improve?

I would say some specific team members might have areas for improvement, but I feel they did very well. I can’t think of anything worth mentioning.

4.5
Overall Score PSL has been responsive, reliable, and a pleasure to work with in all aspects. We’ve learned a lot in the process. In the end, we have great software that people are proud to have and use.
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
    They were not the cheapest company we looked at, but when we considered the project from a holistic perspective, we thought PSL’s agility and reliability would result in a solid end product.
  • 5.0 Quality
    Service & deliverables
    The contrast between the old system and the new one is tremendous. It has allowed our company to be much faster, more flexible, and more reliable in general.
  • 5.0 NPS
    Willing to refer

Development Projects for Transportation Software Company

"They have been diligent and fast in responding to all of our needs."

Quality: 
4.0
Schedule: 
4.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
1,000,000 - 9,999,999
 
2012 - Ongoing
Project summary: 

A transportation software company has used developers from PSL Corp to engineer multiple solutions for their products over the past 6 years.

The Reviewer
 
51-200 Employees
 
Vancouver, Canada
Alejandro Castano
Software Manager, Seon
 
Verified
The Review
Feedback summary: 

Customer satisfaction has improved due to PSL's improvements on a piece of legacy software and an MDT. The client enjoys their working style, citing their refined processes as a key to producing such high-quality solutions.

BACKGROUND

Introduce your business and what you do there.

Seon started as a company dedicated to video recording hardware for school buses and other types of transportation. After a few years doing that, we started making software to manage those devices. Seon is now part of a larger company called Safe Fleet.

I am an offshore software manager for Seon and I manage 2 groups of PSL Corp engineers.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with PSL Corp?

We needed software engineers to take over the software development that we needed for our devices.

SOLUTION

What was the scope of their involvement?
The initial project with PSL Corp had to do with a robust handheld device that parents used to locate school bus routes to pick up or drop off their kids. They get alerts when they are getting close to picking up their kids. It was an MDT that ran over Windows. Another one was a live-feed software that enables features and grants permissions for users to access other modules. They also built software that gathers information from AVL and GPS devices. It showed that information on the screen along with features and functionalities that allow users to follow school buses. They can also get a live feed from the cameras inside the buses. Those were the main projects they built in the past.

The current project that I am working on is also for school buses but focused on routing for school districts in the United States. It allows searching for schools, students, vehicles, buses, and the stops needed for the bus systems to pick up and drop off kids. The system connects to ArcGIS, a software from Esri, which creates runs. Although we have a lot of functionalities to manage schools and students, the core of the system is to create routes that are timed to work with these buses and their drivers. When we started working on this software, it was for maintenance and Scrum support. After a couple of months, we shifted our focus to developing new features. Every time we developed a new feature, we had to go back and work on top of it, getting faster over time.

Seon has a few QA engineers, but all of the development is done at PSL. They work with .NET, C#, SQL Server databases, web applications, and web services. We add or remove engineers as we need during the year.

How did you come to work with PSL Corp?

I wouldn’t know how that process began.

What is the status of this engagement?

Projects with PSL started around 6 years ago. We have a general contract with PSL with several agreements. They send in invoices every month, depending on the number of engineers assigned to our groups. 

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

Before we started working with PSL, customers that worked with the Routing software I am managing right now were not happy with it. The legacy software had a lot of issues with customers running late with deliveries. After we started working with PSL, things started changing. Satisfaction from the customers is now higher. We even have new business opportunities. It is really better than what it was before.

How did PSL Corp perform from a project management standpoint?

We have a good track of what is being delivered and planned. Some sprints may miss a few things to deliver, but other sprints deliver more. It’s flexible. We do not have all the requirements at the beginning for them to go forward and plan the work for the entire year. We usually move and play a lot with priorities. It is hard to have metrics, but we know the speed of the team and know how many hours they work.

We use a platform called JIRA which records activities, implementations, bugs, assignment priority, plan times, and actual execution times. That software also has several metrics and diagrams that we use on a regular basis to see the accomplishment of each sprint. We work with them mainly using Scrum as the methodology.

What did you find most impressive about PSL Corp?

The main thing to highlight from PSL is that they follow very good methodologies. Since they have been certified as a CMMI for a long time, they have several processes and standards within the company. These processes help produce better software quality.

Are there any areas PSL Corp could improve?

None. We are doing fine. We do not have any major issues with them.

5.0
Overall Score They have been diligent and fast in responding to all of our needs.
  • 4.0 Scheduling
    ON TIME / DEADLINES
    The team has new members and the legacy software that we manage is complex. I think that would be the reason that some deliveries are a bit late.
  • 5.0 Cost
    Value / within estimates
    They are a good price for the Vancouver market.
  • 4.0 Quality
    Service & deliverables
    The score is based on some deliveries having a few bugs, which I consider normal. Also, the team changed a lot in the last year.
  • 5.0 NPS
    Willing to refer
    I have known PSL Corp for more than 12 years, so I know the kind of work they do and the quality they deliver.

Development Projects for Fortune 500 Advertising Company

"Working with the PSL team has been a better experience than working with an onshore team."

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
June 2016 - Ongoing
Project summary: 

PSL is developing a platform to aggregate information from various marketplaces, as well as a workflow tool for the client, a giant advertising company.

The Reviewer
 
201-500 Employees
 
San Francisco, California
Michael Casanova
Senior Product Manager, Cadreon
 
Verified
The Review
Feedback summary: 

PSL was able to create an MVP at a much faster and more affordable rate than previous partners. They are proficient in the Agile process and are very proactive. Adaptability, communication, and QA resources are highlights of the partnership.

BACKGROUND

Introduce your business and what you do there.

Cadreon is a programmatic advertising company that is part of a much larger organization called IPG. In total, the size of our media spend is $37 billion.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with PSL Corp?

The partners that we have are fragmented and there are a lot of point solutions. We needed to aggregate all of those into a unified product. We’re developing a marketplace tool that builds on a number of different marketplaces already existing. This product aggregates all of the inventory of those marketplaces in 1 place. On top of that, we’re also building a workflow tool that goes across the entire company as a holding company structure.

SOLUTION

What was the scope of their involvement?

The specific services provided by PSL have been software engineering, everything from design to development and QA testing. We just started in June of this year. We had them onsite for about 2 weeks and were able to get them up to speed on the vertical that we operate in. It’s a very complex space so it was pretty impressive how quickly they ramped up. We started development just 2 weeks after that and the development has gone pretty well. We have 3 front-end, 3 backend, and 3 QA resources from PSL.

How did you come to work with PSL Corp?

We wanted to experiment with a nearshore outsourced team. Currently, we’re working with teams in Kiev and India. We thought this would be a good project to try a vendor from Latin America. The price was also another factor.                                                

How much have you invested with PSL Corp?

We paid $600,000 for their services.

What is the status of this engagement?

We started in June 2016 and the project is ongoing.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

We launched our minimal viable product last week. To get something to market that quickly was tremendous. I have previously done a very similar product with another company, and it took 3 years and close to $50M to get to this type of position.

Initially, I was concerned because PSL’s sales pitch focused on their certifications for ISO and CMMI Level 5. I was afraid the team may be too process-heavy, but it turned out to be the opposite. PSL has been fast to ship quality code. Our communication went really well with PSL and their knowledge of the Agile process was impressive.

How did PSL Corp perform from a project management standpoint?

Everybody has been very open and willing to share their opinions and ideas, which is a really good thing. The PSL team is not waiting for instruction on how to do something or what to do. They’re very active in the process. It’s a team where everybody is able to contribute.

We used Slack, Google Hangouts, WebEx, Jira and Confluence to communicate. Because they’re nearshore, we have constant communication throughout the day. Given DST, there’s a 2-hour difference during half the year and then a 3-hour difference the other half. In terms of communication, working with PSL is equal to or better than working with New York from San Francisco . We make sure to leave the video cameras on so we have that connection as we’re speaking and working together.

What did you find most impressive about PSL Corp?

Working with the PSL team has been a better experience than working with an onshore team. The communication has been tremendous. They are able to adapt their fast process to ours and try to share best practices between the 2 companies. It’s been educational on both sides.

Are there any areas PSL Corp could improve?

Face to face communication would be good. That would be the only thing I would recommend but that’s not their company’s fault. It’s more of a budgetary constraint.

5.0
Overall Score My experience has been great. They don’t feel like an offshore team.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They’re willing to work extra hours to make sure they’re doing what they can to deliver.
  • 4.0 Cost
    Value / within estimates
    Compared to the vendor that we’re using now, they’re about 75% of that price.
  • 5.0 Quality
    Service & deliverables
    PSL’s focus on QA has been the best I’ve seen from any company.
  • 5.0 NPS
    Willing to refer
    I’ve already recommended them.

Dev Projects for Corrections Software Company

"PSL’s process was something to behold. We learned a lot from it."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
Sept. 2014 - Ongoing
Project summary: 

Over the past 2 years, developers from PSL Corp have completed several projects and are currently rewriting the frontend of a large management tool for a correctional software company.

The Reviewer
 
501-1000
 
Reston, Virginia
Kevin Doyle
Manager, Global Tel*Link
 
Verified
The Review
Feedback summary: 

PSL's team has taught the client about Scrum management and new technologies/frameworks. They have integrated seamlessly with the client's in-house team and their products have very few bugs. Other groups within the company have hired PSL for separate projects.

BACKGROUND

Introduce your business and what you do there.

GTL is the nation’s leading software company for corrections. We do software for jails, prisons, and everything to do with corrections.

I am the group manager for OMS, which is our jail management software product. The system goes into the facility and is used by correction officers to track inmates on a day to day basis. Everything that the inmates do is tracked using the OMS.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with PSL Corp?

We saw an enormous amount of growth in a short period of time with new business. Each new customer has specific customizations written into the contracts and we’re obliged to build them quickly. When we initiated our relationship with PSL, we had just signed several agreements with some very large customers. They had a lot of custom development requirements and we needed to be able to scale up quickly. We’re also in the midst of a technology upgrade with our application’s front-end, which was becoming very stale. We lacked the expertise in newer technologies and frameworks.

SOLUTION

What was the scope of their involvement?

The OMS product is huge. For my group, that was the only project that they worked on, but the OMS product was made up of many small projects. They’re too numerous to name. The biggest project was the front-end rewrite and that’s still ongoing. For the first year, a group of 5 engineers operated independently as a Scrum team. I would feed them requirements and they would build it. In our second year, we began embedding them with our in-house development staff. They have Agile/Scrum experience at PSL. We were a traditional Waterfall shop, but we were anxious to move more towards the Agile/Scrum framework. In embedding their engineers with ours and vice versa, we were able to get some of that Scrum experience on all of our teams. We had 1 QA, 1 Scrum master, and 4 developers. The Scrum master was also a developer.

How did you come to work with PSL Corp?

We evaluated several developers and it came down to 2 in the end. Both seemed to be very capable. We gave each a sample project and asked how they would break down the project and perform the development. PSL came back with a very impressive presentation. They broke our project into user stories and outlined exactly how they would do it. The other one was a little more nebulous so it wasn’t nearly as impressive. PSL did a better job overall.

One of the things that was appealing about PSL was that we could scale up and scale down as needed versus bringing people on board in our in-house shop. Scaling down is much more difficult when we hire employees. PSL also had a lot of the expertise that we lacked, so we were able to have them spearhead that project in revamping our front-end.

How much have you invested with PSL Corp?

We spent between $50,000 to $60,000 a month. It started smaller than that, though, and has ramped up. We have several resources from PSL right now. In total, it has cost between $200,000 and $1,000,000.

What is the status of this engagement?

We started in September or October 2014. In October 2014, we had our big onsite kickoff where they came and visited us. I think our relationship may have actually started a couple of weeks prior, in September. We’ve had a relationship with PSL for over a year now.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

It’s been difficult to measure. Probably the biggest successes were a couple of projects in the first year that they ran with. We needed a kiosk application to do a very specific function. We gave them the requirements and a couple of months later, we had working software. Similarly, they did some new modules in our OMS application. It’s more difficult to track now that they’re embedded in our team, though. Since we have collaborated to build software, we have been producing at a very high level. The bug count is very low with PSL. When they give us software, it’s quality software. When there are bugs, they get fixed quickly.

How did PSL Corp perform from a project management standpoint?

In the last year, we’ve adopted the Scrum process and PSL was a big part of that. PSL’s process was something to behold. We learned a lot from it, picking up a lot of pointers from the way they did Scrum versus just reading about Scrum. We were able to see it firsthand as they were building software for us. That was always very nice. Also, when we needed estimates, they were very quick to get us accurate estimates and then deliver upon them.

What did you find most impressive about PSL Corp?

PSL is really the only offshore development team that I’ve had any chance to work with so I don’t have anything to compare it to. I am a very satisfied customer, though. We’ve been very happy with our relationship with PSL. We were impressed with the front-end rewrite project. Our in-house staff had very little experience with new frameworks and they were able to help us identify the correct frameworks to use, and then start building first prototypes and actual pages of the software application using new technologies. PSL even did a few proof of concept modules with different types of technology so we could do make comparisons. That was very beneficial since we didn’t have that knowledge in-house. PSL has a UX team at their disposal, so there were a couple times where they were able to go and talk to their in-house usability experts and point us in the right direction.

Are there any areas PSL Corp could improve?

An area where we’ve had a couple complaints was continuity in the teams. There was some turnover when we were really getting into a groove with the team we had. As a result, some of the key employees that we liked either left PSL or moved to a different project within PSL. We would have preferred to have some of that continuity, but that’s a problem that every development shop faces. The same applies to our in-house staff. I’d prefer to have the same group the whole way through, but people come and go. We had a few different bodies moving around from 1 team to another or people leaving the company altogether.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    We’ve gotten everything in a timely manner.
  • 5.0 Cost
    Value / within estimates
    We’re getting very good quality for the money we spend.
  • 5.0 Quality
    Service & deliverables
    I am very happy with the quality and the speed at which it’s delivered.
  • 5.0 NPS
    Willing to refer
    In fact, several other groups within our company have begun using PSL for some of their projects.

Software Development for Healthcare IT Company

"We don't think of it as a project; we think of it as a partnership."

Quality: 
5.0
Schedule: 
4.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
Confidential
 
2014 - Ongoing
Project summary: 

PSL provided technology architecture, data development, and QA services in the design of a new platform and suite of applications. They are currently completing the first level of the platform.

The Reviewer
 
51-200 Employees
 
Colorado
Michael Richardson
CIO, Xtiva Financial Systems
 
Verified
The Review
Feedback summary: 

Although the project is ongoing, the client's alpha testing has recieved positive feedback. PSL has great project management practices and a strong culture that fosters collaboration and camaraderie.

BACKGROUND

Please describe your organization.

I work with Xtiva Financial Systems, which is the industry leader in compensation solutions for dealer-broker organizations in the financial services market. Xtiva's been operating in that market for almost 20 years and our customers are typically banks and other financial institutions.

What is your position?

I'm the CIO of Xtiva and a board member. I stepped into the CIO role this year to help accelerate a massive technology platform development project that Xtiva has been planning on investing in for a couple of years now. 

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with PSL?

We engaged PSL a couple of years ago [in 2014]. We were looking to evaluate a number of different external resources to augment our goal of developing a completely new technology platform and a new suite of applications essentially to replace the legacy solution that we've built in-house and expanded during the last 18 years or so. We'll be producing a whole new generation of industry-facing solutions for financial services that are based on a very advanced technology platform and a very flexible application development suite. That's the context of our interaction with PSL.

SOLUTION

Please describe the scope of their involvement in detail.

We've put the technology architecture together with PSL's help – a combined team that really represents the complete end-to-end development cycle. For a services point of view, we engaged PSL from the top down in terms of technology architecture as well as application and data development and QA [quality assurance] services. The teams that we have organized within PSL represent an extension of our own company and a complete end-to-end development team, not just QA testers or some coders.

How did you come to work with PSL?

We were actually referred to them through organizations that we came into contact with in South America. We were looking for just the right kind of partner to work with to engage not as an "outsource," but to engage as a true development partner. That's when we decided that PSL would be the appropriate partner based on their technical capabilities, and also their willingness to work within the framework of our particular flavor of agile methodology. They have the right level of engagement that we wanted to have with a development team, and they became a very tight extension of ourselves rather than a hands-off, outsource-type relationship.

Could you provide a sense of the size of this initiative in financial terms?

I'd rather not go into the financial side. I will say that we have on the order of 25 people working on the project.

What is the status of this engagement?

We began exploratory work with them on the architecture I think just about two years ago. Currently, we are involved with completing the first level of our platform and expanding a set of applications on that platform. We expect to be in the market with this new solution at the end of this year.

It was a series of exploratory projects and platform developments for the first two years. We've ramped up the project this year, and we expect to finish this year in the market and then continue at this pace, possibly adding resources to the team in the years to come. We don't think of it as a project. We think of it as a partnership. It's a continuum.

RESULTS & FEEDBACK

Could you share any statistics or metrics from this engagement?

I think probably the best time for us to answer that will be toward the end of the year. We've done some alpha testing with a BI [business intelligence] component of our solution and received very positive responses. We do expect that the volume of work that we'll be able to handle, and the performance of this new system will be orders of magnitude more scalable than anything that we've been able to produce before. It's a paradigm-shifting platform, so it's hard to put direct numbers on the product until we're actually out in the market with the customers.

How did PSL perform from a project management standpoint?

We're very pleased with their approach to project management. Our organization has been going through what I would call a business transformation, moving from a traditional waterfall approach to a more agile approach to business. It's been beneficial to gain experience from the PSL project management team. Our scrum master, for example, is an expert at that delicate balance between process and diplomacy and has done a very good job of helping a number of people on the Xtiva side of the equation pick up and learn the agile process in a practical way.

I have to say that Jorge [Aramburo], the founder of the company, and Alejandro [Vasquez], our relationship manager, are really good, really responsive. They understand the software industry and how to help companies who are in the service of other companies like ourselves develop a platform and adapt new technology. There was a good chemistry from the beginning.

What distinguishes PSL from other providers?

There are a couple of things I'd like to highlight. One is I think they've been extraordinarily flexible in working to adapt to Xtiva culture. Often in working with other third-party sources, we've had issues in communications or in synchronization internally versus externally, and PSL has turned out to be very easy to work with. They've helped introduce some best practice and been very patient while we go through growing pains on the Xtiva side. That's a big plus.

The other is that the culture is very positive. The organization seems to do a good job of engaging and retaining its staff. There's a lot of focus on training and camaraderie among the staff, so there's a nice family feel to the culture at PSL. They're not as sterile or corporate or hyper-devoted to the process as we've seen in other organizations. They do a nice job of importing the Colombian culture, to the team, and that's been very beneficial. It helps with cohesion in the team and supporting one another to achieve some very challenging goals.

Is there anything PSL could have improved or done differently?

I would say that we've worked with them to embed the team into our organization I think to a deeper level than they might've been used to. Exporting that idea to other engagements will be good. I think that the Xtiva engagement has been a bit unusual in that regard, but I think that by applying that, they'll actually be able to serve even broader groups of people.

It's always a competitive recruiting environment. We've come to them from time to time to help scale up, for example, and sometimes that can be a challenge because we typically are looking for very senior skill sets, and often in specific niches of the technology. We've pushed the envelope on resources in that regard and, as long as they continue to grow their tech resources, they'll end up being unique in the Colombian market in terms of some of the technical skills that we're developing there.

5.0
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
    They offer great value for the money.
  • 5.0 Quality
    Service & deliverables
    They are really good.
  • 5.0 NPS
    Willing to refer
    I am highly likely to do so.

Software Development for Risk Management Firm

"We've received the best outcome we could hope for. ... We could not hope for a better collaboration."

Quality: 
4.5
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Mar. 2015 - Ongoing
Project summary: 

The client hired PSL to provide additional resources for implementing data visualization to make their app's content more easily digestable for users.

The Reviewer
 
1001-5000 Employees
 
San Francisco Bay Area
Senior Product Manager, Risk Management Firm
 
Verified
The Review
Feedback summary: 

PSL helped enhanced reporting capabilities in the client's products and provided a scrum master that acts as an engineering manager. The client particularly appreciated PSL's autonomy and ability to assign work to its own team efficiently.

BACKGROUND

Please describe your organization.

Our risk management company monitors catastrophes and provides insights for the insurance industry. We provide custom information for possible distribution of losses in order for institutions to prepare themselves for these scenarios better. We have offices spread out around the world for both our portfolio management teams and software development teams.

What is your position?

I am one of the managers.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with PSL?

We needed to bring in additional resources and had a hard time hiring staff. 

SOLUTION

Please describe the scope of their involvement in detail.

There are a scrum master, three UI [user interface] developers and two back-end developers assigned to us by PSL. They help us implement data visualization into our application in order for our clients to understand the composition of their portfolio by looking at a set of SQL [structured query language] queries in a different way.

How did you come to work with PSL?

They were recommended to us by a consulting company that we hired for this purpose. We needed a team with a similar set of skills to our internal ones. They needed to be onboarded quickly and work within a close time zone to ours. Colombia is only a couple of hours ahead, so that was perfect. When I came on to the project, it had already been decided that we would be working with PSL.

Could you provide a sense of the size of this initiative in financial terms?

Their rate is $50 per hour for a scrum master and around $40 per hour for their developers.

What is the status of this engagement?

We started working with PSL in March 2015. The relationship is ongoing. We've been pleased with their work and have renewed our contract.

RESULTS & FEEDBACK

Could you share any statistics or metrics from this engagement?

They have helped us enhance the reporting in our products. PSL is an independent scrum team. Although we communicate with them on a daily basis, they are autonomous, able to isolate chunks of work, and assign them to their own team. Our local developers can thus work on other elements of the application. They've given us a kind of wow factor that has been a significant advantage when showing the work to clients.

How did PSL perform from a project management standpoint?

We found that it's easier to hire outsourced front-end developers than it is to get back-end ones. It is easier to integrate them to the team and have a more collaborative effort. Having a scrum master has helped tremendously.

What distinguishes PSL from other providers?

We've received the best outcome we could hope for. PSL is highly engaged and provides us with a scrum master that helps organize things. He acts as an engineering manager, which is helpful. The team is responsive, and if we have upcoming demos, they will put in the necessary hours for supplying us with the needed functionality. English is not their first language, but they've done as well as could be expected. We could not hope for a better collaboration.

Is there anything PSL could have improved or done differently?

No.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
    There have been a couple of issues but, overall, the work is good.
  • 5.0 NPS
    Willing to refer

Web Application Development for Software Solutions Firm

"PSL was very pleasant to work with. They are happy and professional people, which makes them very productive."

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
Confidential
Project summary: 

PSL Corp. assisted the client with development for an IT service management solution. The task involved writing Java code and providing quality assurance.

The Reviewer
 
5001 - 10,000 Employees
 
Houston Metro Area
Senior Manager, Software Solutions Firm
 
Verified
The Review
Feedback summary: 

The client has enjoyed their partnership with PSL Corp. The agency always strived for continuous improvement. Accountability was never an issue and PSL was able to integrate with the client’s team easily. PSL Corp. is highly recommended to others.

BACKGROUND

Please describe your organization.

We are a software development company located in Texas.

What is your position?

I am the senior manager.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with PSL?

We needed additional development resources for an IT service management solution.

SOLUTION

Please describe the scope of their involvement in greater detail.

PSL gathered use cases for our business analysis software and wrote the Java code for it. They provided quality assurance and automation as well. PSL worked using Scrum methodology and also helped us improve our processes.

We were looking to rewrite the old version of our software using Java, with some improved design and capabilities. It had previously been written using Perl.

How did you come to work with PSL?

Because of cost, we started looking for companies outside of the United States. We went through a due-diligence process for finding different vendors and came to choose PSL. We gave them and another vendor the same proof-of-concept project. At the end of that process, we decided to hire both companies.

Could you provide a sense of the size of this initiative in financial terms?

I do not have this information.

What is the status of this engagement?

We started working with PSL in 2012. They were already working on the project when I joined the company. Our relationship lasted for five years.

When we initially hired them, we were a much smaller company and were looking for vendors exclusively for our own products. We were acquired by our parent company, which has contracts with different vendors. This is the only reason we're not still working with PSL.

RESULTS & FEEDBACK

How did PSL perform from a project management standpoint?

PSL was very pleasant to work with. They are happy and professional people, which makes them very productive. There were times when we needed to meet a deadline fast. Without asking us, PSL worked through the weekend in order to get it done. They became part of our team and treated the product as if it was their own. They wanted to see it succeed.

At one point, there were over 100 people working on development, quality assurance, automation, business analysis, and so on. When our relationship ended, because they had hired good people, they were able to move them to other projects, instead of terminating their employment. I got the sense that PSL doesn’t hire employees just to fill a project, instead they’re aimed at acquiring long-term employees. People working for their company felt secure as a result.

They integrated with our processes very well and worked together with us to find the best solutions. Compared to other vendors, especially in Europe, this is a great advantage.

What distinguishes PSL from other providers?

We worked with two developers at the same time, and the main quality that made PSL stand out is that they were continuously improving. They ran surveys for this purpose and acted on them. I always felt that they were telling me the truth and trusted them whenever they told me what would work and what wouldn't. Whenever we had issues with any developer, they took care of it either by coaching them or having that person assigned to a different project. PSL integrated with our processes very well. Their English, for the majority of the team, was very good from the beginning. The ones that didn't have a good enough level improved quickly. This again speaks to their continuous strive for improvement.

Is there anything PSL could have improved or done differently?

Every member of our team was hardworking and did a good job, but not everyone was highly technical. This is the only point of improvement for PSL.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
    I know that we received a high value at the end.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Custom Development for Colombian Financing Company

"PSL Corp. have an amazing team. I've worked in IT projects across the globe, and they're one of the best I've seen."

Quality: 
5.0
Schedule: 
4.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
1,000,000 - 9,999,999
 
2013 - Ongoing
Project summary: 

PSL Corp. did web development work using the Eureka and Jbrain platforms for the client. The partnership began in 2013 and remains ongoing.

The Reviewer
 
Colombia
Jonathan Sanchez
Managing Partner, Initium LLC
 
Verified
The Review
Feedback summary: 

The client has been extremely satisfied with their partnership with PSL Corp. They praise members of the agency’s team, as well as their ability to think ahead. The client is always impressed by PSL’s ability to understand their needs.

BACKGROUND

Please describe your organization.

Initium LLC is a consulting firm.

What is your position?

I am the owner of the firm.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with PSL Corp.?

PSL Corp. assists us with development work for a consumer financing company in Colombia. They offer sub-prime lending for motorcycle financing, and were using a legacy system that needed to be improved in order to maintain their competitiveness.

SOLUTION

Please describe the scope of their involvement in greater detail.

The project took two years of development and went into production in December of 2015.

They worked using platforms called Eureka and Jbrain which allow them to spend most of their time on the requirements and understanding exactly what they want to do. The software uses industry-standard databases, lets you make adjustments quickly and create prototypes. It allows you to spend time not reinventing the wheel, but making the wheel go faster.

How did you come to work with PSL Corp.?

We wanted to work with a local company. We'd collaborated with them on smaller projects and liked the quality that they could provide.

The software that we use is essential to our business, and we can't afford to take any chances. This is one of the main reasons that the company we were contracting for, chose to use legacy software: even if it's outdated, you know it works.

Could you provide a sense of the size of this initiative in financial terms?

Our total cost for the current project is around $2,000,000.

What is the status of this engagement?

We first started working with them three years ago. Our current project started two years ago. Our work will probably continue throughout the next year on things that we knew had to be done but for which we didn't want to hold up the production process.

RESULTS & FEEDBACK

Could you share any statistics or metrics from this engagement?

The platform just went into production. When we first started, our company went through a massive change in terms of policies, people and approach. PSL Corp. was able to adapt very well to those changes.

What distinguishes PSL Corp. from other providers?

They have an amazing team. I've worked in IT projects across the globe, and they're one of the best I've seen, being on par with companies like HP and IBM. They're able to understand the business and offer results that are better than what you asked for. They think ahead.

Is there anything PSL Corp. could have improved or done differently?

They need to make sure that they manage their clients' expectations around the development process. Their Agile-based process is very good, but it requires an educated consumer, one that understands what is required of that process. PSL Corp. needs to assign the right persons to match up with the client and manage expectations in terms of what the process can and cannot deliver.

What it cannot deliver is a fixed-price system. Most non-IT users, us being no exception, don't really know what they want. As a result, you need to build those factors into the process.

4.0
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Design & Development for Wellness Company

"I’ve been very impressed with the quality of PSL's work."

Quality: 
4.0
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
Apr. 2015 - Ongoing
Project summary: 

PSL Corp. did design, development, and user interface work on a web and mobile based platform that would better allow the client to serve its customers.

The Reviewer
 
1,000 - 5,000 Employees
 
Idaho Falls, Idaho
Troy Hiltbrand
Chief Digital Officer, Kyäni
 
Verified
The Review
Feedback summary: 

PSL Corp. delivered quality work with technical soundness and a visually appealing user interface. The client sees PSL Corp as part of their team rather than an external entity. They are praised for their competence and efficiency.

BACKGROUND

Please describe your organization.

Kyäni is a multi-level marketing company. We are based in Idaho Falls, Idaho, but we have operations around the world. We have three major markets. We are in the Asia-Pacific market in Japan, Korea, Australia, China, Taiwan, Hong Kong, the Philippines, Malaysia, and Singapore, having offices in many of those countries. Our second market is Europe, and covers Italy, Germany, Sweden, Denmark, Finland, Serbia, Croatia, Macedonia, Russia, Ukraine and Turkey. We have offices in Turkey, Serbia, Italy, Germany and Sweden. Finally, in the North American and Latin American market, we are in the United States, Canada, Mexico, Honduras, El Salvador and Colombia. So we have a lot of coverage in terms of countries, time zones and languages.

We have independent representatives who resell our product. They’re spread out throughout all of these markets. They do marketing and sales, and then we do operations and product fulfillment.

What is your position?

I am responsible for our digital business.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with PSL Corp?

I started with Kyäni about ten months ago. I was asked to develop innovative ways our distributors could become more effective, ways that we could improve both the customer and distributor experience and interaction. We wanted to build leading edge capabilities that would be new to the industry.

I am at the same level as the Chief Information Officer, who has an operational team that focuses on the day-to-day management of IT, but I didn’t have my own team. As I started to put together ideas and concepts around a suite of tools that we could utilize for distributors, I knew that I would need to identify a partner.

SOLUTION

How did you come to work with PSL Corp?

Because our organization is cost sensitive and simply does not have a large budget to support development, and since we needed to move quickly, I started looking at nearshore and offshore options. I didn’t really want to go offshore because of the time zone difference. I wanted to look at nearshore options because I wanted a partner that I could interact with on a real time, daily basis, which would have been very difficult if we were facing a major time zone difference.

We did initial interviews with all three of our options to understand their skills, their work force and their clientele, after which we narrowed our options down to two—the one in Argentina and PSL. We then did some additional follow-up conversations that were more architectural and technical in nature. We brought in our developers and their developers to have peer discussions about the actual technologies and methodologies they were using. Both of the firms were very strong.

The deciding factors that led us to choose PSL were that they were an engineering-focused nearshore partner. We could tell that they had in-depth technical skills. Since working with them, I’ve been able to go onsite and spend some time with their team and have spent many hours on the phone and on Skype with them. I’ve come to realize that not only are they sound architecturally and in engineering, but they also have a positive corporate culture that helps reduce attrition and increase employee satisfaction.

Could you provide a sense of the size of this initiative in financial terms?

We’ve spent somewhere between $80,000 and $100,000 working with PSL. Over the next couple of months, we’ll be ramping up a bit to meet some of our targets.

What is the status of this engagement?

After we had done all of the initial vetting and interviews, we started working with them in the first part of April [2015]. The relationship is ongoing.

RESULTS & FEEDBACK

Could you share any statistics, metrics or other feedback from this engagement?

I’ve been very impressed with the quality of PSL's work. One of the things that, for me, has been a differentiator is that a company of our size doesn’t have the luxury of maintaining an in-house team of business and quality assurance [QA] analysts, architects and developers. All we can afford is a couple of developers, throw a problem at them and hope we get results. Since we were able to go nearshore, we were able to get a more price-competitive structure.

PSL provides us business analysts that work upfront; that’s been very helpful because by the time we get into the development cycle, we know what the designs should look like and what the requirements will be. PSL also has the luxury of a QA group, that not only looks at the quality of the code, but also has been very instrumental in making sure that the design product looks like the initial wireframes. Their designers are very competent and very effective. When they deliver wireframes, I have high confidence that when the product gets done, it’s going to look like those wireframes, and I think that’s been one of the factors for our success.

Even beyond the technical soundness of the product, the user interface looks good. As I’ve taken this set of tools out to our distributors, the first thing they say is that the product looks so much better than anything they have ever had before. Their first impression of the tool set is positive, and as they start to get into the capabilities that exist in the product, they see that the maturity of the solution matches the design.

The bottom line is that both our executives and our distributors have been happy with the results. It’s been a good partnership.

What distinguishes PSL Corp from other providers?

What I think is unique about this relationship is that the resources at PSL are an extension of our team here in the United States, and the interaction I have with them is like the interaction I have with our other developers, whether they are across the street or across the world. PSL has become my team. They’re just an extension of who we are; I don’t look at them as just another company that’s doing our software work. These are my people that I’m working with to deliver results.

Is there anything PSL Corp could have improved or done differently?

Not really. However, we want to push them outside their comfort zone so we can see new types of results.  It will be interesting to see how quickly they can pick up on a new set of skills and support us. 

4.5
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 4.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I’ve already recommended them to a number of colleagues outside the company. Unfortunately, the colleagues that I’ve recommended PSL to, work for the national government and so nearshoring is not an option for them.