What evidence can you share that demonstrates the impact of the engagement?
We released Phase 1 of the redesign of our current platform in late October. Its improved usability, intuitive workflows, actionable next steps, transparent system feedback, and overall new look was positively received by our customer. We have also received very few support issues and/or questions regarding how to work within the platform’s new design. The intuitive nature of the platform makes it easy for business customers to manage their transactions on the platform and is easy for our financial institution customers to support.
On a qualitative level, projekt202 made us stretch our thinking and approach problems differently. We tend to be driven by payment platforms, banking mindset and overall industry jargon. projekt202 revealed through the research that most business customers, especially small and mid-sized business clients, are often confused by cumbersome cash management and payment technology. Their research and data analysis substantiated our own analysis and help shift us in the right direction of being less “banker” and more user-centric. The objectivity, data, and designs they provided were exactly what we needed. Due to the success of the initial engagement, we kept extending their contract in other areas of our company.
How did projekt202 perform from a project management standpoint?
They felt like an integral part of our team throughout all phases of the engagement. They weren’t just there to report on what they had learned and create designs, they actually got down in the weeds with us to unearth our concerns, push us to get out of “old” ways of thinking, understand our strategy, and balance it with our operating environment and its challenges. We had weekly status meetings, and their project manager ensured we stayed on course regarding both deadlines and budget. Because of their focus on project management, the various statement of work orders stayed right on time and on budget.
What did you find most impressive about them?
The employees we worked with went above and beyond compared to other vendors. They knew our environment, as well as some of the challenges we’d face along the way. Their ideas were unique and thought-provoking and centered around getting the product to market faster. They invested a significant number of their own resources (not necessarily part of the project) in solidifying our vision and plan of action.
We were concerned about keeping our product team and other key stakeholders focused on a single approach, but projekt202 was great in this regard. They broke the project down into chunks to make it easier to move through it and execute on it. Their insight into what end-users needed, and how to build a UI around that information, was invaluable.
Are there any areas they could improve?
No, there are none that come to mind looking back on our engagements with them.
Do you have any advice for potential customers?
There’s not a lot of room to negotiate their fees, but you get what you pay for: top quality work. All resources assigned to the various phases of this engagement were best of breed. Every single person, whether they were a short-term or long-term resource, performed with the same level of diligence and professionalism.