Progressive UX

BACKGROUND

Please describe your company and position.

I am the President of RUUP DECOR

Describe what your company does in a single sentence.

Building Products for commercial and Residential

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Progressive UX to accomplish?

• 3 websites and Inventory Program

SOLUTION

How did you find Progressive UX?

Online Search

Why did you select Progressive UX over others?

• Pricing fit our budget
• Good value for cost

How many teammates from Progressive UX were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Develop 3 different websites Deliver in 1 month

Inventory program similar to SAGE Deliver in 1 month

Total cost $8400

Deposit $5000 USD after finishing the whole contract than the final payment. I have a contract i can send to verify this 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The company demanded full payment saying they dont have funds to finish the project after almost finishing up 2 sites. The sites were still pending. They didnt want to work anymore till they received full payment. I requested refund as each site was 1300 each and total is 2600 and there is still $2400 deposit left. They ghosted me after that saying if you can hire a lawyer that can handle our company Good LUCK!!

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Recently after 9 months After a dispute over the company owing me money, ProgressiveUX.com not only tried to remove my review from Trustpilot but also created a fake email demanding $2,500 USD to “bring my website up to date.” When I refused, they took down my website, leaving me without access. This is just another shady tactic from this company.

Previously, I had already lost $5,000 USD after hiring them for three websites and an inventory program. They only partially completed two websites (85%), worth $1300 each, while the inventory program (worth $5,000) was never delivered. After numerous attempts to reach them, they ceased all communication and abandoned the project, forcing me to hire another firm to complete the work.

When I requested the completion of the agreed work, they claimed the price was too low—despite having already taken my money. Upon mentioning legal action, their response was, “You’re most welcome to afford one if you can, which can stand against our legal department.”

Their tactics—false claims, and website takedowns—are nothing short of fraudulent. Avoid ProgressiveUX.com at all costs.

What was your primary form of communication with Progressive UX?

Email or Messaging App

What did you find most impressive or unique about this company?

I would never recommend anyone to work with Progressive UX. THEY WILL MAKE YOUR LIFE MISERABLE

Are there any areas for improvement or something Progressive UX could have done differently?

THEY NEED EXPERIENCED CUSTOMER SERVICE PERSONNEL