Pragnakalp Techlabs

BACKGROUND

Introduce your business and what you do there.

I'm the app administrator at a U.S. based 501-c3 nonprofit. We focus on digital technologies and help people on the path to their spiritual awakening.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Pragnakalp Techlabs?

We created a chatbot on Facebook Messenger to interact with people when they have an upset, to help them look at the underlying thoughts and beliefs. We built a chatbot and thought that they needed it to have a natural language processing component, which wasn't available on the platform we set it up on. We were looking for someone to integrate the chatbot with Dialogueflow, which is a natural language processing software.

SOLUTION

What was the scope of their involvement?

They worked with our developer to integrate natural language processing and AI to our chatbot. In a separate project, we wanted a similar chatbot that would be used with things like Google Home and Alexa. They were able to build an action on google home for us to fill that need. 

What is the team composition?

I had one main point of contact, but also had contact with a couple of other programmers.

How did you come to work with Pragnakalp Techlabs?

Our main point of contact had written an article on how to make chatbots more intuitive, and I found it to be very helpful. The way they explained the technology in a simple way was great.

How much have you invested with them?    

We've invested approximately $5,000.

What is the status of this engagement?

We began working together in 2018, and our engagement is ongoing. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We've gotten great feedback from users of our chatbot. We monitored it from their perspective, and it felt like we were actually talking to a person. We constantly get unsolicited testimonials of how helpful the chatbot has been and how it helped users move from some sort of an upset. Additionally, we were mentioned in a WIRED article, that discussed how much they were helped by the chatbot. That's all thanks Pragnakalp Techlabs in making the chatbot as user-friendly as possible.

How did Pragnakalp Techlabs perform from a project management standpoint?

On a scale of one to five, they were a five; they always got back to me when I had a question or if there was a problem.

What did you find most impressive about them?

They're able to explain in layman's terms what's happening behind the scenes that makes a chatbot more intuitive. In my communications with them in building up the natural language, they were fully capable of explaining what they needed to do, so I could explain it to my organization. They were always able to explain things quickly, in a way that I could understand. Aside from that aspect, they're able to take ideas and find the technology to really make it happen for us.

Are there any areas they could improve?

They're based in India, so sometimes the internet connection isn't always great. It could be from our side, but that call quality proved to be a huge challenge.

Do you have any advice for potential customers?

My advice is to be clear on what your vision is and know where you're at, as well as where you want to be. Outline it, and they'll be able to find the right tools to make your dream happen. Don't limit your ideas, they have a unique way of looking outside the box and building new technologies that you want.