Plego Technologies

BACKGROUND

Introduce your business and what you do there.

I’m the founder of an investment company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Plego Technologies?

We hired them to create an online marketplace for us.

SOLUTION

What was the scope of their involvement?

Plego Technologies provided us with e-commerce development services. After explaining to them our idea and vision, they proceeded with the work, building out an online marketplace from scratch that brings together vendors, sellers, and users in a single platform. They handled both front- and backend development efforts using these key technologies: Open Source, LAMP Stack, Laravel, and MySQL. The website is hosted on AWS.

Their team has already completed and launched the site, and they’re currently maintaining it and helping us implement any necessary upgrades.

What is the team composition?

We work with several people from their side, including a project manager, a customer engagement manager, a couple of UI/UX designers, a QA specialist, and a DevOps engineer.

How did you come to work with Plego Technologies?

We found them through an online search.

How much have you invested with them?

We’ve spent around $150,000.

What is the status of this engagement?

We started working together in August 2021, and our engagement is still ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Since launching the website, we’ve already gotten at least 20–25 sellers. We’ve also received positive feedback from users regarding the site; they all love it.

How did Plego Technologies perform from a project management standpoint?

They’ve met our deadlines and stayed within budget. We communicate mainly via Google Meet and manage tasks on Jira.

What did you find most impressive about them?

We’re impressed with their ability to deliver on their promise. From the get-go, they understood our vision and were very straightforward in terms of explaining how much time was needed and what things they required to get everything done.

Are there any areas they could improve on?

I can’t think of anything that Plego Technologies could improve on.

Do you have any advice for potential customers?

Work with Plego Technologies — they’re really good at what they do. Also, don’t be afraid to ask questions.

BACKGROUND

Introduce your business and what you do there.

I’m the principal attorney at AU LLC Koloden, a legal services company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Plego Technologies?

We hired them to assist us with web development. We had a customer-facing website and wanted Plego Technologies to do some design work on it and then build out some API functionality and a user dashboard for how the site operates.

SOLUTION

What was the scope of their involvement?

We had an existing website, and Plego Technologies has redesigned it and built additional features. Initially, we provided them with a requirements document with steps and segments of the project, which we developed throughout our conversations with them. 

The website allows e-commerce resellers to register an account and integrate their accounts on storefronts like Amazon, Walmart, Wish, or eBay. We use visual search technology and natural language processing with proprietary databases of trademark registration to identify potentially infringing content in product listings in advance of rightsholders using scraping technologies. Our site gives the users a heads-up to modify or take down content that might result in litigation or platform strikes that can be extremely expensive. 

The team has worked on the website's frontend, moving it from WordPress to a React framework. They've also developed a CMS that enables us to edit the content on the front-facing pages. Plego Technologies has created a user dashboard and worked on how our site integrates with other platforms. Additionally, the team has worked on the backend billing technology, including referral codes and some light accounting features. They've built visualization through a dashboard that illustrates data about the user's stores, listings, and problems we're identifying for them. This way, users can keep track of what they need to do. 

At its most basic level, users can create an account and log into our website. From there, they integrate their other seller accounts with our dashboard through several steps, allowing us to see their other accounts on the backend. We use APIs to scan the user's data about product listings and give them notifications if they have a problem. Users can also register an account if they want a referral code, which involves the same process. Platforms or storefronts can also work with us on the API side. The tool scans platforms and gives them feedback so that they don't have to deal with subpoenas or court orders due to their sellers' actions. 

Plego Technologies is engaged with us on an ongoing basis to provide maintenance and technical support for the site; if something breaks, they fix it. Currently, they're working on some UX design. A tester provided feedback on the website's UX, we sent that feedback to Plego Technologies, and they're working on incorporating it. 

What is the team composition?

We primarily work with three teammates from Plego Technologies, although they have more team members working from offshore. 

How did you come to work with Plego Technologies?

I found them through a Google search. They were local, and finding a provider that was close was important to us. Moreover, software development tends to be hired through the big box or freelancing. The project scope was too much for a freelancer, and Plego Technologies was a medium-sized outfit. They were responsive and seemed to do good work, so we chose them.

How much have you invested with them?

We've spent between $50,000–$75,000.

What is the status of this engagement?

We sent them an NDA in February 2020, started working with them in April 2020, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We’re satisfied with the work Plego Technologies has done and their turnaround time. Although development has been slow due to my demanding day job, we’re currently marketing the site. The site has come a long way from where it was when our engagement started. We’re not planning to change providers. 

How did Plego Technologies perform from a project management standpoint?

They deliver items on time and get back to us when we reach out. Moreover, the invoices we receive from them are reasonable. We communicate through email, phone calls, and Zoom meetings. 

What did you find most impressive about them?

Plego Technologies’ responsiveness distinguishes them from other providers. Before working with them, it seemed as though our requirements were indifferent to other providers at the outset. Coding is a unique product with unique characteristics. When we tried to explain what we needed to developers, they didn’t seem to be interested in the characteristics of the project but rather in onboarding us. 

Meanwhile, Plego Technologies demonstrates an appreciation for the project and what it could do. We’re not just another client to them; they’re interested in getting our project to work because they like it and see its value.

Are there any areas they could improve?

There’s nothing they need to improve; we’re satisfied. 

Do you have any advice for potential customers?

My advice for collaborating with any developer is to have requirements at the outset to avoid spinning around. There’s some amount of brainstorming and exploration to any design process. Having requirements set out is important to determine if the provider met your goal and spent money and time appropriately.

BACKGROUND

Introduce your business and what you do there.

I’m the president of an SEO, digital media, and web design company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Plego Technologies?

We engaged Plego Technologies to develop an application and custom software for us.

SOLUTION

What was the scope of their involvement?

Plego Technologies has helped us develop an application for iOS and Android. First, we worked with the team to define our project scope. Then, they built a workflow that outlined how the application would work. Ultimately, we collaborated with the Plego Technologies team to design and build the application in phases, which worked well. 

Users can download the application to perform SEO audits for their websites. The application runs through their website, measures the efficiencies and inefficiencies, and compiles the data into a color chart. Plego Technologies has implemented an e-commerce feature that prompts users to set up a call with our team to review their results. Once users have met with us, they can implement the suggestions themselves or engage us. 

Although we’ve completed the application, we haven’t launched it yet. We plan to continue working with Plego Technologies to maintain, update, and add new features to the application. 

What is the team composition?

We’ve primarily interfaced with Saad and Amin (Co-Founders). However, Plego Technologies has a team of 12 developers who’ve worked on our application. 

How did you come to work with Plego Technologies?

We found Plego Technologies on Clutch. 

How much have you invested with them?

We’ve invested about $150,000 in the partnership with Plego Technologies. 

What is the status of this engagement?

We started working with Plego Technologies in May 2022, and the partnership is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Since we haven’t launched yet, we don’t have metrics. However, the project has turned out really well and Plego Technologies has created a solid application. They’ve delivered even more than we asked for and we haven’t faced any issues working with them. We’re excited to keep growing the product. 

How did Plego Technologies perform from a project management standpoint?

Plego Technologies has been a great partner; they’ve remained on top of the project throughout each stage. Since we’ve worked on the development process in phases, we’ve been able to see the application form in real-time. As a result, we’ve made many changes to the project scope, and Plego Technologies has been very accommodating. Despite expanding the scope, they’ve delivered the project on time and within budget. 

The team really knows what they’re doing; they’ve communicated effectively, and we’ve built a trusting working relationship. Even when we’ve reached out during inconvenient times, they’ve gotten back to us immediately. They’re actually local to us, which has been very helpful because we’ve consistently met at their office. They typically record our meetings and we’ve used WeChat to manage tasks and share feedback. 

What did you find most impressive about them?

We’ve been most impressed by their communication skills and ability to work within our budget. 

Are there any areas they could improve?

I have nothing Plego Technologies could improve on; they’ve been fantastic. 

Do you have any advice for potential customers?

First and foremost, I highly recommend working with Plego Technologies. Try to prepare ahead of time and have a good understanding of your end goal so that you can provide the team with as much information as possible.

BACKGROUND

Introduce your business and what you do there.

I’m a team leader in a hardware and software development company focusing on testing in healthcare.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Plego Technologies?

We hired them for development services.

SOLUTION

What was the scope of their involvement?

Plego Technologies has worked on several projects with us. They’ve developed a web application for medical records. The team has also built a tablet application for Android and iOS. For the tablet app, they’ve used React so that we could keep the solution multi-platform. Other technologies they’ve used for development are MySQL databases, PHP, and style sheets to ensure robust solutions. 

What is the team composition?

I’ve worked directly with four teammates from Plego Technologies, including two members of their management team and two development project managers. They also had developers working behind the scenes. 

How did you come to work with Plego Technologies?

We found them online. They were local to us, which we liked because we could work face to face with their team.

How much have you invested with them?

We’ve spent between $200,000–$1 million.

What is the status of this engagement?

We started working together in 2011, and the partnership is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We’re a small company that’s not metric-driven, so we measure Plego Technologies’ success based on our overall satisfaction with the projects. The team has been responsive, helpful, and easy to work with. They’re always the first partner that comes to mind when we need additional development help.

How did Plego Technologies perform from a project management standpoint?

Their project management is good. They provide feedback and status updates and keep our projects moving forward. We’ve communicated via phone, email, face-to-face meetings, and Zoom throughout the engagement. We’ve met on all the modern platforms; the team has been very responsive and accommodating to our needs.

Plego Technologies being local to us has also been an advantage. Even though it’s easy to work in a distributed fashion nowadays, meeting the team face to face has made it easier to develop ideas together. 

What did you find most impressive about them?

Plego Technologies listens and tries to understand how to meet our needs in a modern development environment where maintainability and scalability are critical. They work very hard to satisfy us as customers. 

Are there any areas they could improve?

Nothing they need to improve comes to mind. 

Do you have any advice for potential customers?

Communication is key! The clearer you are about your project, the easier it’ll be for Plego Technologies, and the more satisfied you’ll be with the final project. 

BACKGROUND

Introduce your business and what you do there.

I’m the former marketing manager for Alyce Paris, a women’s fashion manufacturer.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Plego Technologies?

We had a website built in PHP, and the web designer we had used was no longer with us, so we were looking to bring the site in-house. We needed a company to help design and develop our new website with a CMS so we wouldn’t have to rely on anybody to make changes because we had different dresses every season.

SOLUTION

What was the scope of their involvement?

Plego Technologies designed and developed two websites from scratch using a Joomla CMS. Both sites had a similar look and feel; one was for bridal and mother-of-the-bride fashion, and the mirror site was for prom dresses, quinceañeras, and such events. 

First, we gave them our requirements, and they presented a proposal, showing us the look and feel and how we would add new dresses from the backend. We went through several design iterations; we drove the process, and they provided suggestions. At their recommendation, they built a landing page split into two sections: one for weddings and another for proms and quinceañeras, so users could choose where they wanted to go. 

Additionally, they helped us integrate Google Analytics into the new sites. Plego Technologies built a store locator feature where users could see a list of stores in their area to try on dresses they found on the site. They also provided consultancy about the CMS and walked me through the site.

What is the team composition?

I mainly worked with Saad (Co-Founder & Partner), who acted as a project manager. We also worked with a designer and a developer.

How did you come to work with Plego Technologies?

I was in charge of finding a vendor and found them through a Google search. I talked to several candidates and was impressed with Plego Technologies. We had an initial interview, and they were very professional, so we decided they would be a good fit for our company. 

How much have you invested with them?

We spent around $11,000.

What is the status of this engagement?

We worked together from January–July 2015.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Once we got the new site, our bounce rate went down, user time spent on the site went up, and sales also went up. The landing page they suggested helped drive users where we wanted them to go without them being confused about where to navigate; this helped with our bounce rate and drove user acquisition to where we needed it. The CMS also made it easy for us to log in and update our dresses every season or remove ones that were sold out or weren't selling well. This way, we avoided customers' confusion. Moreover, Joomla was easy to understand and get the hang of, which helped our bottom line as far as making changes ourselves. 

Plego Technologies was very accommodating throughout the design process; they listened to our feedback and gave suggestions. We appreciated their expertise because this was our first time redoing a website, and they'd done it several times before. 

How did Plego Technologies perform from a project management standpoint?

They met the deadline and stayed on budget, so their project management was excellent. We were an old-school-style company, so we didn't use project management tools. Instead, we talked to them on the phone and had them come into our office to discuss their progress. 

What did you find most impressive about them?

Plego Technologies' strength was their adaptability; they were willing to work with us and give us feedback. Since our initial meeting, we were impressed with the team's suggestions on what to do and about CMS systems. The team did a lot to ensure we were happy without add-on costs. 

Are there any areas they could improve?

They didn't need to improve; we were very pleased with them. 

Do you have any advice for potential customers?

I would recommend having some face-to-face meetings with Plego Technologies. They were very good at whiteboard ideas for us, so I'd advise giving them a chance and hearing what they have to say.

BACKGROUND

Introduce your business and what you do there.

Rxeed is an online pharmaceutical company. We connect consumers with independent pharmacies with each other, consumers, pharmacies, wholesalers all on one platform. Our marketplace facilitates the process of obtaining medications.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Plego Technologies?

We needed to find an informed, experienced technology company that could deliver a solid product.

SOLUTION

What was the scope of their involvement?

I explained my vision and requirements to Plego Technologies, and they executed every step of the process to the letter. They designed and developed our online marketplace using PHP. Our project was unique in the market. They had to write the code line by line. Even when the project got very complicated, the team was able to overcome every challenge.

What is the team composition? 

The team includes eight people.

How did you come to work with Plego Technologies?

Before we were introduced, I’d had negative experiences with a few companies from India and the Philippines. I reached out to many different companies in the United States.  Plego Technologies developed a website for my brother-in-law who owns a cargo company. He was pleased with their work and recommended them to me. I set up a meeting to discuss our project. They presented a solid plan for the execution within a reasonable timeframe. I’m very pleased I ended up choosing them, especially since they’re local.

What is the status of this engagement?

We worked together for three months from September–December 2017.
 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The end product is marvelous. Plego Technologies delivered a very solid product. All the companies I’ve demonstrated it to have been quite impressed. They asked me who developed it for us because they saw it was a well done, reliable product.

How did Plego Technologies perform from a project management standpoint?

We had a phone call every other day. Plego Technologies sent constant updates through email. They always kept us informed and up to speed. Anytime I had a question or wanted to check on progress, the team invited me to their office to show me what was going on. 

What did you find most impressive about them?

Everyone on the team is very knowledgeable and provides excellent support. Whenever I brought up an issue, they resolved it by the end of the day or the next morning at the latest. Plego Technologies a team you can rely on. They always deliver.

Are there any areas they could improve?

No, Plego Technologies did a great job.

Do you have any advice for potential customers?

I suggest being engaged and asking questions. Plego Technologies is very helpful.

BACKGROUND

Introduce your business and what you do there.

I act as the executive director for the Society for Minimally Invasive Spine Surgery. It’s a global organization of orthopedic surgeons and neurosurgeons that specialize in spinal surgery.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Plego Technologies?

My company took over managing the society in November 2017. At that time, the group’s website was outdated in terms of both design and functionality, so we decided to do a complete redesign.

SOLUTION

What was the scope of their involvement?

After browsing the websites of other similar societies and associations, we constructed a basic framework of webpages for the new site. Plego Technologies helped us conceptualize a concrete design before building it out on a WordPress platform.

The team integrated the new site with our broad membership database, which allowed us to implement a “find a surgeon” feature for our users. Potential patients can search for doctors by a specific country, state, city, or name. The system then populates a list of members that suit those fields.

What is the team composition?

I worked with two project leads, but I’m sure there were other team members working in the background.

How did you come to work with Plego Technologies?

I searched for local vendors, and Plego Technologies appeared on that list. After viewing their website and portfolio of past clients, I hired them.

How much have you invested with them?

We spent about $32,000 on this project.

What is the status of this engagement?

We worked together from February–June 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Responses to the new site have been largely positive, specifically regarding its navigable interface and updated aesthetic.

How did Plego Technologies perform from a project management standpoint?

Overall, they were great to work with. We spoke daily, and their team was consistently responsive and organized. If we ever ran into an issue or fell behind schedule, Plego Technologies let us know right away.

We shared information via Dropbox. It was the easiest way to provide their team with open access to all of the images and content we wanted them to include on the new site.

What did you find most impressive about them?

With strong attention to detail, Plego technologies delivered what they promised on time and within our budget.

Are there any areas they could improve?

I can’t think of anything off the top of my head.

Any advice for potential customers?

We had an initial meeting to discuss the entire project, using example websites to determine what we wanted to see in the new build. That kickoff meeting played a key role in the eventual success of our project.

Additionally, I recommend potential clients use some kind of project management tool. Sharing files through Dropbox was much more efficient than sending a multitude of emails.

BACKGROUND

Introduce your business and what you do there.

My name is Ron Albanese and I am the owner of Wisconsin Trigger Company. We manufacture and sell AR-15 rifle target triggers for high-powered shooters and national match shooters.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Plego Technologies?

The original challenge was we wanted to turn a bullet power calculator we’d created into a usable program.

After that, we asked them to step in and fix our website that had been abandoned by a previous designer.

SOLUTION

What was the scope of their involvement?

We’d written the algorithms for a bullet power calculator, and they wrote a program that to does the math for you.

Plego quickly got an emergency website up and running when our designer disappeared, leaving an unfinished site. They took over the project of building a new site. The site is a mix of informational (e.g., instructional videos) and some e-commerce where we sell our product triggers.

What is the team composition?

I worked with three people, but I couldn't say who else was involved on their end.

How did you come to work with Plego Technologies?

I found them after doing a web search. I spoke with them on the phone, and liked how ambitious they were to take on the project. They were anxious to help us by writing the bullet power program, and thought it would be fun and interesting.

How much have you invested with them?

We spent around $12,000-$13,000 on everything.

What is the status of this engagement?

Work began in June of 2015. The bulk of their work was completed in early 2016, but they continue to host the site and make the occasional tweak.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’re pleased with the positive comments on the website. Customers are very happy that they can access the trigger installation instructions online, and watch videos of how to do it.

How did Plego Technologies perform from a project management standpoint?

They were great. They asked a lot of questions about the website and what we wanted it to be able to do. If I liked something, they implemented it. They were very good about sticking to what I wanted to see happen. Some of my ideas turned out to be not the best decisions, so they changed them after the site went live.

What did you find most impressive about them?

They’re very responsive; when I call, I get a response right away. If they weren’t able to answer the phone I would get a call within an hour to address my concerns.

They came to our office to talk about the business, which showed me that they really wanted the job. They didn’t just take our money and shoot over a website, they actually took an interest in what we are doing and what we want to accomplish.

They were really timely. Everything was done when they told me it would be done.

Are there any areas they could improve?

They could try harder to convince me when I'm making a mistake.

BACKGROUND

Introduce your business and what you do there.

I’m Amy Brusselback, and I’m the co-founder and principal at Design B&B. We are a design and brand strategy agency that has two offices located in Chicago and Baltimore, respectively.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Plego Technologies?

We were hired by the Chicago Parks District to create a multi-media marketing platform, and we needed assistance developing the web and app components of their platform.

SOLUTION

What was the scope of their involvement?

We hired Plego to be our technology partner for the Chicago Parks District’s website and app development. We came up with overall program such as its design and identity, while they handled its technical aspects. They attended client meetings that required greater technical knowledge with us, so they could answer the client’s questions. The site was specifically created for southeast Chicago, a subset within the broader Chicago Parks District. They collaborated with us to ensure that our proposal would technologically integrate with what Chicago Parks District already does. The app is a virtual scavenger hunt based in the different park systems, and targeted at various age groups in order to create an experience either the whole family or older people that may not be there with kids.

We wanted to include gaming techniques for the app by including leaderboards, score counts, and accolades as people moved through the program. Plego completed all the programming for it. They worked with our team to determine what aspects and functions would be most feasible to implement and most likely to be used on phones within the targeted community and population. Initially, we wanted to include GPS capabilities for this app. Plego clearly provided us with information regarding GPS programming such as the large amount of memory space it would take up, which our user base wouldn’t be able to handle that on their phone. In this way they guided us on what was most practical for the app as well as what would leverage the best execution of our vision. The app is available for both iOS and Android; iTunes is currently working to make it available in the App Store.

How did you come to work with Plego Technologies?

We were referred to them through a mutual contact, and we didn’t consider any other companies. They are also a minority owned partner, which we needed.

How much have you invested in them?

We spent $48,000 on this project.

What is the status of this engagement?

The approval process for this contract took longer than anticipated, but we began working together in June 2017 and completed the project in September 2017. We have a 2-year contract, and we expect to collaborate with them again in the spring.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We have received a lot of positive feedback from the client, which they gathered through observations made from others and their key stakeholders about the program. We’re happy with the website and app, but we will get a better sense of the program’s full impact in the spring because there isn’t as much park activity during the winter season.

How did Plego Technologies perform from a project management standpoint?

They were adaptive and flexible throughout our collaboration. They were responsive throughout all of our interactions. They had representation present at all of our meetings, so they stayed engaged and involved. I’m a novice when it comes to understanding the technical backend of development, which is why we hired them, and they were fantastic. They were willing to ensure that everything ran smoothly.

What did you find most impressive about them?

I work in the design industry, which is highly populated by egotism. However, I didn’t experience any of this while working with them. For instance, although they have design capability, we didn’t use them for that purpose, but they never tried to interject their designs into the project. They focused on meeting the needs of the client by using the best functioning interface for the product.

Are there any areas they could improve?

There is a marked difference in the industries we operate in, despite being adjacent. For example, our methods of billing differ. This was more of an annoyance because we didn’t get paid from our client until the project was completed, but we had to pay Plego upfront.

BACKGROUND

Introduce your business and what you do there.

I’m the owner of Boom Industries, an Internet company that supplies digital games to the restaurant and bar industry.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Plego Technologies?

We needed someone to create our games and manage our website.

SOLUTION

What was the scope of their involvement?

We have a few different games that Plego has developed: a spin-to-win type game, trivia, night at the races, bingo, etc. The games are web-based and displayed on TVs at bars and restaurants through our website, with other gimmicks and promotions from the location.

Plego also maintains our e-commerce website, and they’re currently developing a mobile version of our trivia game. They do dev, design, and all the support.

What is the team composition?

Including the owner, who's very involved, three people are on our team.

How did you come to work with Plego Technologies?

We put out an ad, and they called about it. We interviewed around eight developers in total, but we chose Plego because they were definitely capable of delivering what we need, and the other firms didn’t impress us.

How much have you invested with them?

We’ve spent over $200,000.

What is the status of this engagement?

We’ve been working together since November 2013, and it’s ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’re pleased with Plego’s work, and none of our clients have complained. If any games need to be fixed or updated, Plego does it. They supply exactly what we want, and the games are successful.

How did Plego Technologies perform from a project management standpoint?

They don’t supply 24-hour service, so if a game goes down in the middle of the night, I have to wait until the morning to fix it. Some bars are open until 2 or 3 in the morning, so that can be an issue. But other than that, they do a great job.

What did you find most impressive about them?

If I don’t like what they made, they’re willing to fix it at the original price we discussed. It wasn’t always like that, but we’ve come to have a great partnership. I’m still with them because they provide good customer service and work.

Are there any areas they could improve?

I would love 24-hour service.