We create innovative online experiences

We are a small, but innovative multilingual WordPress web design lab. Our primary focus is English and Japanese mobile-first web design and e-commerce solutions. Our team translates ideas into information design strategies for global companies and product brands. We work in close cooperation with our clients and partners, even if they are on the other side of the world.

As a top rated WordPress web design team we know our work has to do more than just look good on a mobile device. More importantly, it has to provide an elegant solution for clearly communicating information. Mobile-first WordPress web design is a way to build information strategies that reach across cultural and geographical boundaries. This is how we connect startups and product brands to their global audience and provide a better mobile user experience.

We employ a simple process because that works best. Our multilingual WordPress web design team focuses on doing more with less. Our designers have over 15 years years of WordPress web design experience. We strive to get right to the heart of unique problems. Our solutions appear simple from the outside but have a lot of research and thought behind them. This allows us to deliver innovative mobile-first web design solutions in less time, and for less money.

We believe that remote work is the best solution for both ourselves and our clients. The digital age has made business simpler in the sense that by leveraging the latest technologies costs can be cut but quality doesn’t need to suffer. We like to have our clients work with us, have a say, and to be a part of the process. Working as a remote multilingual web design team has taught us over the years how to most effectively allocate our time and streamline our workflow so that we can all get stuff done.

 
$5,000+
 
$50 - $99 / hr
 
50 - 249
 Founded
2004
Show all +
Sendai, Japan
headquarters
other locations
  • 6-19-13 Shinbashi Minato-Ku
    Tokyo, Japan 105-0004
    Japan
  • Via Copernico 38
    Milan, Italy 20125
    Italy
  • 815 1st Ave
    Seattle, WA 98104
    United States

Portfolio

Key clients: 
We work with small and large brands in Asia, North America, and Europe. Our clients include 2nd Watch, Western Marine Construction, Alaska Ship Supply, Union Bank, Best Western Hotels, Portfolio Communications, Network Architects, Seattle Children's Hospital, the Downtown Seattle Association, Sushi Kashiba, as well as startups, small businesses and non-profits.
Alaska Ship Supply Image

Alaska Ship Supply

DBA Alaska Ship Supply, Western Pioneer operates two ship supply and general stores in Dutch Harbor and Captains Bay, AK. When this client first contacted us they had an outdated online presence with limited e-commerce capabilities. We recommended a mobile-first WordPress e-commerce website to meet the expectations of commercial fishing clients and local residents.


art direction and branding

The first steps in

building the new e-commerce presence for this client was to help them identify and source suitable imagery, as well as create a content strategy and assist them to create actual content, including their product description. At this stage we also photographed all of their product offerings, and did a refresh of their existing brand logo to better reflect their vision for their new online presence.


ux design

Alaska Ship Supply already had a fairly well formulated idea as to what their ideal e-commerce site would look like. Through effective usage of images and colors/textures the viewer is quickly directed to the appropriate content, thereby providing a better mobile user experience. The final part of the WordPress e-commerce web design for Alaska Ship Supply was top tweak individual design elements to match the client's specific expectations.


e-commerce

The final step for Alaska Ship Supply was to create their actual online store, shopping cart, and payment gateway. Based on the Woo Commerce platform their online store integrated perfectly with their mobile-first WordPress website. To facilitate future expansion of their their product offerings we created a few sortable categories that make it easy to find specific products. We added variable product functionality, including different sizes and color swatches as well. Both the shopping cart and payment gateway are mobile-first and provide an enhanced user experience regardless of device type or screen size.

Ramper Innovations Image

Ramper Innovations

Ramper Innovations is an air cargo material handling design and manufacturing company based in Sitka, AK. When this client first contacted us they had a very basic online presence. With an imminent new product launch and the need to attract both buyers and potential investors this was not sufficient.. We recommended a building a new WordPress website to help them achieve their objectives.


art direction and
information strategy

The first step in building the new mobile-first WordPress website for Ramper Innovations was to identify suitable imagery to illustrate their product design and manufacturing process. Once this step was completed we were able to start the actual mobile-first Network Architects WordPress web design project in earnest.


brand design

The next phase involved updating the brand identity for a more modern look and feel that better represented Ramper Innovations. The new logo and branding is simple, yet elegant, and also provided the color palette for their new WordPress website. Next we helped the client develop an improved information architecture and content strategy to quickly convey key points of their product and the benefits it would provide to users. Ramper Innovations provided the initial website content, which we edited for style and clarity. The final step of this phase was to make the final image selection for their new website.


ux and web design

The client already had a fairly well formulated idea as to what their ideal website would look like. It had to showcase the benefit of using their product both top potential investors as well as air cargo companies interested in their product. Based on that our team created a mobile-first WordPress website that provides an excellent user experience across all devices. The last part of the actual mobile-first web design for Ramper Innovations was to tweak individual design elements to match the client's expectations.

Mobile-First WordPress Website for IT Service Provider Image

Mobile-First WordPress Website for IT Service Provider

Network Architects was a well-established IT Services provider in the greater Seattle area, but their online presence reflected neither the firm’s long history and service offerings. As a result their existing website no longer met their business objectives when ESPRESSO.digital was called in to move the digital needle. Our mobile-first web design project for Network Architects started with a discovery consult and strategy

development. The first steps in building the new online presence for this client was to identify suitable imagery to illustrate at times abstract concepts, as well as create a content strategy and actual content to make their online presence less dry and more appealing to potential clients. Once this step was completed we were able to start the actual mobile-first web design for Network Architects in earnest. The client already had a fairly well formulated idea as to what their ideal website would look like. Based on that our team created a mobile-first WordPress website that provides an excellent user experience across all devices. Through effective usage of images and colors/textures the viewer is quickly directed to the appropriate content, thereby providing a better mobile user experience. The last part of the actual mobile-first web design for Network Architects was top tweak individual design elements to match the client’s expectations.
Brain Health Northwest Image

Brain Health Northwest

Brain Health Northwest is a group of mental health experts based in Seattle, WA. When this client first contacted us they had an outdated online presence that did not match their vision and experience. Their website was not mobile-friendly and difficult for them to manage and update. We recommended a mobile-first WordPress website re-design to help them achieve their objectives.


information architecture

This

project presented a number of unusual challenges that required a lot of effort to overcome. Clinical psychology is not something the average visitor is familiar with. Therefore we started this project by helping Brain Health Northwest to determine an effective content strategy that would not sound overly clinical. We also needed to develop an information architecture to clearly structure all the required content to make it easy to find.


ux design

Once we had all the required content we were in a position to build a new mobile-first WordPress website for Brain Health Northwest. Due to the fairly complex content structure and information architecture we opted for a sidebar menu with the primary navigation links. Individual sections have sub menus to quickly direct the visitor to the appropriate page or page section. To help with site navigation our WordPress design team also created different page headers for each section. The overall look is modern and sophisticated without appearing visually overwhelming.


web design

The final step in the WordPress web design project for Brain Health Northwest was to incorporate some additional functionality requested by the client. This included individual contact sections with interactive maps for each location, a blogging platform for publishing related material, a Mailchimp email optin, and some basic social sharing options. The final result is a modern and professional online presence built on a modular WordPress framework.


Soha & Lang Image

Soha & Lang

Soha & Lang is a law firm specializing in corporate litigation based in Seattle, WA. When this client first contacted us they had a monochromatic and very stark online presence that did not match the firms vision and experience. Their website was not mobile-friendly and difficult for them to manage and update. We recommended a mobile-first WordPress website re-design to better reflect the firms vision and appeal.


/>art direction and strategy

The first step in building the new online presence for this client was to identify suitable imagery to illustrate their legal services. Our team made some basic recommendations and helped the firm source images from our extensive stock archive. We also took images of their office as well as a few new team members. Once this phase was completed we were able to start the actual WordPress web design project for Soha Lang could begin in earnest.


ux design

Because Soha Lang already had an existing online presence we could not make drastic changes without potentially alienating their existing clients and partners. Based on that our team created a mobile-first WordPress website based essentially on the existing look and design, but updated to appear more relevant and sophisticated to help the firm stand out. This included styling specific images and page sections to meet the clients exacting requirements. Their new WordPress website provides an excellent user experience across all devices.

web design and SEO

Special attention was given to incorporating their extensive existing blog and quickly directing site visitors to the appropriate content sections. We worked with Soha Lang through numerous design edits and tweaks to create a new WordPress site that matched the firms vision while providing a better user experience for existing and potential clients and partners.

Mobile-First WordPress Website for Premier AWS Service Provider Image

Mobile-First WordPress Website for Premier AWS Service Provider

When 2nd Watch contacted us they were recognized as one of the top AWS providers in the world. Unfortunately their website did not reflect that, which became a big problem for the company. To make matters worse, several website updates only added to the brand confusion and visual clutter. Therefore our mobile-first web design for 2nd Watch started with a discovery consult to determine the overall direction of this project. The

client did have some well defined ideas for their new online presence, and were interested in exploring the implementation of all or some of them. Needless to say this client expected the very best from the highly caffeinated agency, and our designers and developers started to create the overall design concept and functionality. Once this step was completed we were able to start the actual mobile-first web design for 2nd Watch in earnest. 2nd Watch already had a fairly well formulated idea as to what their ideal website would look like. Based on that our team was able to create a visually bold and stunning site that uses different microinteractions to engage site visitors. Our teams worked with the client through a number of design and technical iterations until we came up with the required overall look and feel. The last part of the actual mobile-first web design for 2nd Watch was to tweak individual design elements to match the client’s expectations.
Sushi Kashiba - Japanese Sushi Restaurant Website Image

Sushi Kashiba - Japanese Sushi Restaurant Website

Sushi Kashiba in the Pike Place Market is one of the premiere sushi restaurants in Seattle, WA. And this is not the first website we built for them. When Sushi Kashiba recently contacted us to discuss adding a new look and functionality to their current site we recommended a mobile-first WordPress website update to achieve their objectives.


art direction and content strategy

Creating great sushi is more like

an art form than cooking. Watching a sushi master at work is like watching Picasso at work. What looks so easy takes decades to perfect. The same is true for a sushi restaurant WordPress website. It needs to introduce the artist to the audience with simple, understated elegance. This extends to creating the online presence as well. Less is definitely more in this case, which is why our WordPress design team spent a lot of time determining exactly what should be on Sushi Kashiba's new WordPress website, and where that content would be most effective.


ux design

From the very beginning Sushi Kashiba told us they were not interested in your average restaurant website. Instead they looked to create an innovative and intriguing online presence that would set them apart from everyone else. We worked with Sushi Kashiba to translate that vision into their online presence. Our WordPress design team added some advanced functionality, including an intriguing splash page as the initial intro to their online presence.


web design

This recent update also included adding video and new images to the site. This would add a new layer of sophistication and visual appeal. The final result is a very minimal and understated WordPress restaurant website. A few simple parallax effects enhance the design, rather than overwhelming it. As Shiro Kashiba, the owner of Sushi Kashiba, said: “The site design transcends the Japanese sushi culture.”

Mobile-First WordPress Website for Real Estate Appraisal Group Image

Mobile-First WordPress Website for Real Estate Appraisal Group

When Appraisal Group of the Northwest first contacted us they were not in good shape. The original company website was inadvertently taken down, and the client could not figure out how to launch a new site built by one of their team. Obviously this was not an ideal situation, and we were tasked to make it all better! Therefore the mobile-first web design for Appraisal Group of the Northwest became an immediate priority for the

highly caffeinated agency! The first step was to actually meet with the client to determine their business objectives and vision, and to learn more about their expectations for their new website. We also took this opportunity to take new headshots of the entire team. Since the client was very motivated they wanted to provide their own content, which meant we were able to start the actual mobile-first web design for Appraisal Group of the Northwest right away. Based on the existing content, and the preferred content ad information architecture our team created a mobile-first WordPress website that clearly outlines the firm’s commitment to quality service, and provides a great user experience across all devices. Our team worked with the client through a number of content edits until we came up with the required overall look. The last part of the actual mobile-first web design for Appraisal Group of the Northwest was to tweak a few individual design elements to match the client’s expectations.
The State Hotel Seattle Image

The State Hotel Seattle

The State Hotel Seattle is a historic property located in the Pioneer Square district in Seattle, WA. When this client first contacted us they did not have an online presence. With another property using the same name the client quickly wanted to establish themselves online. We recommended a single-page Parallax WordPress website to achieve their goals.


art direction and content strategy

The State Hotel

Seattle is a commercial property with ground floor restaurants, and short-term rentals and live-work lofts on the upper floors. Therefore their online presence had to meet a number of different requirements. The primary objective of the state Hotel Seattle is to keep the two AirBnB units occupied. Renting the live-work units and ground floor commercial spaces was a secondary concern.


image sourcing

The first step was to help the client source the required images showcasing both the property and rental units, as well as the surrounding historic district and amenities. The State Hotel Seattle is a fairly unique property, so together with the owner we were able to create and optimize all required interior images. For the exterior and surrounding neighborhood images we had to rely on our extensive stock archive of the area. We also worked with the State Hotel Seattle to create and structure the required text content.


ux and web design

After that we were ready to combine images and content into a sophisticated and modern single-page Parallax WordPress website. We structured the site into 14 vertical sections outlining the property history, amenities, and neighborhood attractions. To provide the required functionality we added a simple tabbed FAQ section, an online booking option, and an interactive map of the location. The final result is a very simple, yet elegant WordPress website that invites site visitors to explore the property and take the required action at the end.

Mobile-First WordPress Website for Marine Construction Firm Image

Mobile-First WordPress Website for Marine Construction Firm

When Western Marine Construction contacted us they had a well-established business, and a very outdated online presence. And the vision for their new online presence was a bit different from most of our clients. Our mobile-first web design for Western Marine Construction started with a discovery consult to learn more about their vision and business objectives. This client provides marine construction services in Alaska and

Washington, and uses their website to showcase previous projects rather than attracting new clients. We worked with the client to determine a mobile-friendly approach to feature their projects in a more exciting fashion. Once this step was completed we were able to start the actual mobile-first web design for Western Marine Construction in earnest. The actual mobile-first website is fairly small, and did not require any special functionality. The main request from the client was to create a slick project portfolio without too much text content. Our team worked with the client through a number of design iterations until we settled on a Parallax scrolling project portfolio. The last part of the actual mobile-first web design for Western Marine Construction was to make a few final design and content tweaks.
Multilingual WordPress Website Image

Multilingual WordPress Website

When this nonprofit organization from Oakland, CA, first contacted us they had a domain, and a vision. Now they wanted to combine the two into a multilingual WordPress website to raise awareness and donations for their cause. So far, so good! However, Amoveo Mundi had much less comprehension of the complexities that are part of a multilingual WordPress website project. We knew we had our work cut out for us. The first steps in

building this multilingual WordPress website involved helping the client figure out what kind of content they needed to tell their story, and how that content should be structured on their website. The next phase focused on the design of the new multilingual WordPress website. Amoveo Mundi intended their new multilingual WordPress website to connect them to a global audience. Therefore it was essential to keep the overall design bold and minimal while encouraging visitors to explore content through interactive elements. The final phase of the project involved the “multilingual” part of this multilingual WordPress website project. Once the design and English content was complete the client provided the Spanish and Hebrew versions of the text content. Our team added multilingual support functionality and placed the translated content not only on the actual pages, but in navigation menus, widgets and CTAs as well. 
Greg Anderson Painting - Painting Contractor Website Image

Greg Anderson Painting - Painting Contractor Website

When Greg Anderson Painting first reached out to us they were not in a good place and badly needed a painting contractor WordPress website re-design. Their existing website was on a hosted solution, which cost the company significant money without providing any measurable results. The site contained content that was not approved by the client, was not optimized for SEO, and generally failed to meet the client’s

expectations. The first steps to build a new painting contractor WordPress website involved helping the client structure their content and images to better present their professional services. The client had plenty of high-quality images, but needed some guidance to create the required text content to go along with them. Our team helped them re-organize their content make it easier for visitors to find by creating a separate services menu. The next phase focused on the design of the new online presence. The client was very focused on an extremely minimal look for their new painting contractor WordPress website. Our team made that a reality by designing a simple home page that quickly presents the client’s services. Individual service pages with on-page galleries further help to establish Greg Anderson Painting as a leader in their field. Client testimonials, the company story, and a simple contact page complete this simple painting contractor WordPress website.
Portfolio Communications - IT Infrastructure Broker Website Image

Portfolio Communications - IT Infrastructure Broker Website

Portfolio Communications is an IT broker and consultant based in Seattle, WA. When this client first contacted us they had an outdated online presence that did not match the firms vision and experience. Their website was not mobile-friendly and difficult for them to manage and update. We recommended a mobile-first WordPress website re-design to help meet their business objectives.


content and information
strategy

When Portfolio Communications first contacted us they had an outdated looking website that did little to demonstrate the level of service and experience this IT infrastructure broker can provide. Not sure how to make things better on their own the client decided to approach our team for an initial consultation, and we went from there. The first steps involved creating a new content strategy for the client. Based on this our content team evaluated the existing web content and made recommendations for creating new content as well as editing existing content to better align the content with the firms service offerings.


content creation

The next phase focused on the design of the new online presence. Initially we provided the client with different layout and design options. Once Portfolio Communications narrowed down the selection our creative team created custom graphics and icons, as well as help the client source the required stock images. We then combined the visual and content elements into a modern and innovative online presence showcasing the firms services and know-how.


ux and web design

We worked with the client through numerous design iterations until we determined the best flow of their new online presence. After launching the new site our creative and SEO teams are now working with the client to improve their overall search presence, and help them take their new online presence to the next level by adding additional content and functionality.

Coach Seattle - Business Consultant Website Image

Coach Seattle - Business Consultant Website

Coach Seattle is a business coach and advisor based in Seattle, WA. When this client first contacted us they had an online presence that did not match the firms expectations, vision and experience. Their website was not mobile-friendly and difficult for them to manage and update. We recommended a mobile-first WordPress website re-design to to help them meet their business objectives.


design strategy

Sometimes

a fresh start is the best way to get the business website you really need. This client initially worked with someone else to design their site, but were never really happy. As it became time to add more e-publications they were ready for a new design partner to help create a better business consultant WordPress website for them. The client did have an existing brand and color scheme as well as branded infographics, which we incorporated in a bold new design.


ux design

It was especially important for this client to successfully compete against bigger brands online. We stayed close to the client's design vision while making it more recognizable by adding a few color and graphic elements. The client wanted a simple and bold design that was easy to navigate. We made it easy to consume basic information about the client's services by breaking them into groups. Simple contact info in the header and footer make it easy for potential customers to convert.

web design and functionality

The final steps were to simplify the e-commerce part of this business consultant WordPress website. Based on Woo Commerce, we connected it to the client's existing payment service provider, and designed a simple mobile-friendly product page. This makes it easier for the client to upload more free or premium e-publications. We are hosting and maintaining the actual site for Coach Seattle, an d make periodic updates for them as well. A recent upgrade was the addition of an online appointment booking app.

Talent Excellence - HR Consultant Website Image

Talent Excellence - HR Consultant Website

Talent Excellence is a human resources and employment consultancy based in Seattle, WA. When this client first contacted us they did not have an online presence for their business, and were not sure on the steps required to build their website. We recommended a mobile-first WordPress website for their business, and guided them through the required steps.


art direction and strategy

HR Consultants are not a very

visual profession. It’s not easy to illustrate the process of career advancement and candidate interviewing on a website. And these were just some of the challenges facing us with this HR consultant WordPress website design project. We actually designed a previous version of the site for this client about five years ago, so this was more a refresh. The client made some changes, added some new skill sets, and extended their offerings.


ux design

The previous Talent Excellence website looked a bit dated, and the client wanted a bolder and more modern and relevant look. We started by evaluating the existing online presence with the client, determined what stayed and what had to go, and how much new content needed to be added. The new content also included a studio head shot session, as well as a more extended photo session at the client's office.We also searched our own stock image archives for suitable images to use in the redesign of the site.


web design

The end result is a stylish HR consultant WordPress website design. Optimized for mobile devices first this website is easy to use on any device. Information is sorted by category and easily navigated. Relevant information is grouped together for convenience. The overall design presents the client as the experienced and professional consultant she is. And by incorporating a modular WordPress framework we laid the foundation to simplify and streamline future updates and additions as well.

Harris Harvey Gallery - Art Gallery Website Image

Harris Harvey Gallery - Art Gallery Website

Harris Harvey Gallery is one of the premiere art galleries in Seattle, WA. When this client first contacted us they had an outdated online presence that did not reflect their standing in local and national art circles. Their website was not mobile-friendly and difficult for them to manage and update. We recommended a WordPress website re-design to overcome these obstacles.


art direction and strategy

Art

galleries have fairly unique requirements when it comes to website design. The main focus is generally on the artists, not the gallery. A bold minimal design, combined with an elegant artist showcase, worked very well for this Seattle art gallery website.We have to admit we were honored to be asked by eminent Seattle art gallery owner Lisa Harris to design her new website. Even more so when we found out that Lisa Harris Gallery had the first art gallery website in Seattle way back in 2000!


ux design

So we knew we had to step up to the plate and bring the gallery’s online presence into the mobile age. This was especially critical as the gallery was moving to a new location and becoming the Harris Harvey Gallery. The basic website is fairly simple, a few pages describing the gallery history, staff, and location. The real challenge lay in delivering a mobile-friendly way to browse artists and galleries. We chose a simple grid approach that can be modified depending on the number of pieces. All collections open as individual slide shows that look and work great across all mobile devices.


web design

Another challenge in this Seattle art gallery website was the large number of images. We had to test and carefully determine the optimum image size for each piece to ensure both image quality and size. Due to the complexity of the website and the required functionality there were numerous other tweaks that had to be performed before the client was completely satisfied.

Ecco Architecture + Design - Architecture Firm Website Image

Ecco Architecture + Design - Architecture Firm Website

Ecco Architecture and Design is an boutique architecture firm based in Fremont, WA. The firm specializes in residential, commercial and shoreline development projects. Their existing website was outdated and not mobile-friendly. We recommended a WordPress website re-design to overcome these obstacles.


design strategy

Like any other creative professional architects have a very definite vision for their online

presence. If you are working on an architecture and design firm website this becomes even more complicated. You have to combine the vision of multiple professional creatives, present their showcase projects, and add the firm’s overall design aesthetics to create the overall package.We had been talking to the principals at Ecco Architecture and Design for some time about creating their new architecture and design firm website, but neither side was in a big rush.


ux design

Ecco Design had a great looking website already, and it was not until the firm bought an iPad Air that a more engaging mobile presence became more urgent. Our team was tasked to create a simple, bold, and effective presence for the firm, regardless of the users mobile or desktop device. Ecco Design would provide us with project and background content based on the recommendations of our content strategy team. Lucky for us the firm had a large archive of professional project images, which really helped showcase their beautiful work!


web design and functionality

The resulting WordPress website meets the firms overall style and mission, reflects the nature of the individual partners and architects, and helps the client understand the firm’s work and process. Additional content relating to specific areas of the firm’s expertise as well as general resources for potential and existing clients further establish this architecture and design firm website as a trusted resource.

Reviews

Sort by

Web Redesign for IT Sourcing & Consulting Company

“Our new website provides the credibility that we need.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
Dec. 2016 - Mar. 2017
Project summary: 

Espresso Digital revamped an infrastructure broker's brand with a new WordPress website and updated copy. They also took pictures for the website and will soon engage in minor SEO work.

The Reviewer
 
1-10 Employees
 
Seattle, Washington
Mark Spagnola
President, Portfolio Communications
 
Verified
The Review
Feedback summary: 

The updated website provides enhanced recognition which helps to earn the business of larger companies. Espresso Digital’s work increases credibility and better demonstrates a broader range of capabilities. They exceeded expectations with expertise and enthusiasm at a fair price.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

Portfolio Communications is an infrastructure broker located in Seattle, Washington. We specialize in helping medium-size, nationwide businesses with their telecommunications infrastructure by sourcing bids from multiple carriers for multiple technologies for them. Examples would be a network to connect all of their locations and Internet and dial tone and co-location facilities and hosting and so on. We’ve been in business for about 11 years and we have approximately 10 full-time staff.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Espresso Digital?

We needed to more effectively articulate what our value proposition was to a potential client. We needed to provide evidence of our work to substantiate our credibility with our existing client engagements. We had not been able to do a good enough job of that previously. Technology changes so fast and our website didn’t have enough of the additional newer technologies featured on there that we had used to help solve client issues. Those are the main three reasons we sought out an agency. One of the differentiators was trying to find somebody who could write technology business centric content as opposed to just doing a website, someone who could actually help us with crafting the content.

SOLUTION

What was the scope of their involvement?

The scope included crafting entirely new website content, a new website that was mobility centric and then continuing to provide ongoing hosting, management, and update services to the website. They used HTML5 and the CMS platform was WordPress. I like the fact that with WordPress, we can go in and edit content. I like the ease of uploading a new employee or new case studies. I also like the flexibility of the site to render correctly on a mobile platform whether it’s a cell phone or a tablet.

Espresso Digital hired a third-party person that specializes in copywriting. She provided a form in which she asked us questions, not so much about technology specifically, but about what we were trying to convey and how we are different. She provided the content and environment to ask us questions that led to the outline of the site and some of the content that we weren’t able to come up with on our own.

Espresso Digital also brought in a photographer who advocated that instead of paying for stock photography that might be found on other websites, they could do a fair amount of photography and use that on our website and make it more personal. They took photos of our staff and our office for the site. That worked out pretty well.

We are going to be engaging on an initiative for SEO as well. On a scale of 1–10, 10 being crazy SEO, this is going to be like a four, pretty basic, just enough to get us in a reasonable spot. We’re going to start that next week.

How did you come to work with Espresso Digital?

We found Espresso Digital online. We interviewed approximately seven companies. We narrowed it down to three, and then to two. It was their enthusiasm, their previous work, their willingness to provide the content person, the fact that they had a copywriter available, and their ability to get started quickly that led us to choose Espresso Digital. Pricing was fair and compelling; they weren’t the most expensive or the least. It was about who could fulfill our needs.

How much have you invested with Espresso Digital?

We have invested $7,000.

What is the status of this engagement?

We worked together from December 2016 until March 2017.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’ve become better known for going after more complex technologies and working with bigger and bigger companies over the years. The website did not convey that. This allowed us to more accurately represent what we do currently, how we do it, and why we’re a worthy consideration from some of these larger companies. It allowed our sales staff to feel more confident because the website has so much more credibility. We don’t expect many people to search us out on the web to get our services, although that’s great when it happens. Our new website provides the credibility that we need.

How did Espresso Digital perform from a project management standpoint?

They did a good job. It was clear and consistent. No issues.

What did you find most impressive about Espresso Digital?

Greg, [Owner, Espresso Digital] who I would define as the front man for the company, was most impressive. His enthusiasm and willingness to jump in is a big differentiator. His affinity for working on websites and trying to do a good job for a good price is genuine. He’s not just the sales guy trying to pitch you. I appreciated that. As an owner of a company, dealing with the owner of the company is something I prefer. His understanding of the need for mobility first was another differentiator. Everybody claims that they’ll do that. It’s almost a given, but he differentiated it himself compared to the other companies. He explained why it was more and more relevant now. Lastly, he has a very acute understanding of Google Analytics and how they assess the site relative to SEO. That was a big differentiator as well.

Are there any areas Espresso Digital could improve?

In the past, the methodologies of creating a website outline included what I learned as wireframing. Espresso Digital advocated not doing that and rather just creating content in Word and using that as the file to refine and evolve between the content person, them, and us. That helps to start things off with, but at some point, we told them that we needed an outline because I didn’t understand where all the individual content was supposed to go. That allowed us to work more efficiently. Once we had that, I understood what it was supposed to look like on the site. That’s a very different look and feel than just having it on a Word doc.

5.0
Overall Score There wasn’t really anything I disliked. It was good.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    There weren’t any issues of theirs for missing anything. It was all mine.
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

WordPress site for Local Painting Company

"They know what they’re doing and they want to make sure that they are performing well."

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
May - July 2017
Project summary: 

Espresso Digital designed a WordPress site after a previous company fell short of expectations. They provided SEO services and now continue to host the site.  

The Reviewer
 
1-10 Employees
 
Kent, Washington
Erin Anderson
Marketing Director, Greg Anderson Painting
 
Verified
The Review
Feedback summary: 

Espresso Digital was always on top of their game, providing timely communication and invoicing. They were readily available to meet in person and shared constant updates of the work being produced. As a result, there was a clear uptick in traffic of unique, organic visitors to the site.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Please describe your organization.

I work with Greg Anderson Painting. We are a local Seattle painting and drywall company. We do both residential and commercial jobs. We also do insurance work and private retail work in the greater Seattle, King County area. Primarily I do marketing and communications, but I also do HR.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with Espresso Digital?

We had worked with another company in the past. They said that they would do full-scale marketing through social media and our website, but they were falling short of their claims and definitely weren't worth the amount of money we were paying them. We wanted to solely have someone help redo our website to improve our online presence.

SOLUTION

Please describe the scope of their involvement in greater detail.

I initially sent them an email and they called me right away. They gave me a brief overview of what they thought we should do and then we met in person and talked about the website. We then gave them an idea of what we wanted to see on the site and what we wanted for SEO. I did all the content production and provided that to them so they could edit it as they saw fit.

They provided us with a few rough drafts of the website throughout the process to make sure we liked what they were doing. Then we met one last time to go over the website in its final stages. That led us to where we are now, they have it published. The site is built on WordPress.

We decided to also have them host the website because we wanted it to be hosted locally. We are doing a trial period to see how our website does with the current content and keywords. Once we assess that, we’ll decide what we want them to do as far as SEO. They are going to train me this week to be able to do a lot of the editing on WordPress.

I met with Gregor [CEO, Espresso Digital] and his wife periodically throughout the whole process. Espresso Digital didn’t specify the full number of people that were on the team.

How did you come to work with Espresso Digital?

I spent a lot of time on Google looking at different website production. We were going back and forth between getting a whole SEO marketing team versus a just a website production team. We eventually chose to do website production because it’s our busy season right now. We didn’t really need any more SEO.

I really liked how detailed Espresso Digital’s website was and how they had different case studies online. I liked how they had a form that you could fill out to specify your exact needs rather than an open-ended, “Hey, we need your help” type of thing. They were also closest to us in Seattle. We’re in Kent, but all the other companies were way up north.

Could you provide a sense of the size of this initiative in financial terms?

$3,000. For them to host the website and to check once or twice a month that everything is still working and complies with Google laws, it’s $600-$800 for the year.

What is the status of this engagement?

We started working with them May 2017 and ended in July 2017.

RESULTS & FEEDBACK

Could you share any statistics or metrics from this engagement?

We definitely noticed an uptake in traffic of unique visitors rather than paid visitors. That is what our past company did, a lot of paid advertisement to bring people to this site; whereas this one is more unique, organic visitors who are searching, “Painting in Kent, Washington,” and then they’ll come to our site.

We haven’t had any feedback necessarily, but we haven’t done a ton of promotion because we’re so busy. We actually don’t need any business. Everyone within the company is really pleased with how it looks. It’s really clean and easy to use. We have a form sent back to us to get a free estimate, and we’ve noticed a lot of real people using that as opposed to spammers, which is really good. We used to get a ton of spam.

How did Espresso Digital perform from a project management standpoint?

They did really well. I was really pleased. Gregger [Espresso Digital] was on top of his communication and email. When I emailed with a question, he’d email back as soon as possible with a pretty thorough response, which I like. You could definitely tell that they are on top of their stuff. They know what they’re doing and they want to make sure that they are performing well.

What distinguishes Espresso Digital from other providers?

Our previous team was a huge corporation. They had a call center that’s definitely not in the U.S. Whenever I’d call, it was impossible to get an answer. I would try to get invoices for what they were charging us and that never happened. What I really appreciated, individually and as a team, was Espresso Digital’s timeliness and their customer service responses. If I emailed them and said, “Hey, what is this for?” they sent me an invoice that was super detailed, but also in laymen’s terms so that I could understand. There wasn’t a ton of jargon that wouldn’t have made sense to me, which I really liked.

Is there anything Espresso Digital could have improved or done differently?

No, we had a really good experience with them. We never had any issues.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They did a really good job given the timelines that we had, which was less than a month.
  • 4.5 Cost
    Value / within estimates
    We would have loved to have been below our budget, but for the product that we got, it was good. We went in with a budget of $3,000 and they met us there.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    For sure.

Web Design for Professional Coaching Firm

"Studio 5 designed and developed a brand-new website based on the user experience I wanted to have." 

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
2015 - Ongoing
Project summary: 

Studio 5 conducted an audit of a professional coaching website to pinpoint areas for improvement. Based on this, the team designed and implemented a new site with simpler editing features and an improved user experience. 

The Reviewer
 
2-10 Employees
 
Seattle, Washington
Hsuan-hua Chang
Owner, Coach Seattle Inc.
 
Verified
The Review
Feedback summary: 

The revamped site now allows easier posts and minor internal updates. Studio 5’s developers showed strong technical expertise and accommodated all feedback promptly; their grace and patience paved the way for a strong collaboration. 

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Please describe your organization.

We are a professional executive and business coaching company with a focus on leadership development.

What is your position?

I am the owner of the company. 

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with Studio 5?

I had a website, but it was hard to make any changes on it. I don't have a technical background and wanted the freedom to make edits by myself. 

SOLUTION

Please describe the scope of their involvement in greater detail.

Studio 5 made an audit on my website at the time, which revealed that its implementation made the editing process more difficult. Studio 5 designed and developed a brand-new website based on the user experience I wanted to have.

How did you come to work with Studio 5?

I made my own search and received some recommendations.

Could you provide a sense of the size of this initiative in financial terms?

The cost of Studio 5's work has been $2,000.

What is the status of this engagement?

We started working with Studio 5 in 2015. We have an ongoing relationship for maintenance and enhancements. 

RESULTS & FEEDBACK

Could you share any statistics or metrics from this engagement?

I liked Studio 5's design process. We worked together closely, and the team accommodated all the feedback I gave them. We're currently working on the events page, which I'd like to simplify, making it easier for people to schedule appointments. The way it turned out was not Studio 5's fault since it was not included in my original designs. Other than that, I've been happy with Studio 5's work.

I can post on the blog and perform minor changes easily. I actually made a mistake, which led to some issues with the website, but Studio 5 fixed it for me. They are very gracious in that sense.

One of our challenges came when moving the site from Bluehost to Studio 5's own services. Their hosting technician worked directly with me and resolved the problem.

How did Studio 5 perform from a project management standpoint?

I was usually the one making decisions in terms of project management. The overall process went well.

What distinguishes Studio 5 from other providers?

Studio 5 has shown a lot of patience when working with me. We didn't always get things right on the first try, but Studio 5 made an effort to design something I really liked. I had a much more difficult time trying to get what I wanted from my previous web developer.

Is there anything Studio 5 could have improved or done differently?

Changing from Bluehost to Studio 5's servers was quite a struggle. Getting access to their technical people a little sooner would have helped. The issue probably hadn't occurred for Studio 5 before.

Do you have any recommendations for others considering working with Studio 5?

If the client needs to switch servers, they will probably have to have a greater involvement in the process. 

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Web Design for Woodworking Company

"They are artists of web developing."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
July - Aug. 2016
Project summary: 

Studio 5 Innovation designed a new website for the client, whose unique woodworking company needed an online store that properly displayed the available products.

 

The Reviewer
 
2-10 Employees
 
Seattle, Washington
Owner, Blue Snow Montana
 
Verified
The Review
Feedback summary: 

The new website has received many customer compliments. The client is pleased with Studio 5's design skills, excellent customer service, and timeliness without needing the client to check in on them constantly.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the owner of Blue Snow Montana. We are a high-end woodworking company with an online store.

 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Studio 5?

We needed a unique website designed for us. I had gone through 3 different web development companies but fired them all. It took a unique person or business to consider what I was trying to achieve as a website. The biggest challenge was getting the pictures right. 

SOLUTION

What was the scope of their involvement?

Studio 5 made an online store that’s easy to use. The pictures were taken and posted on the website elegantly. She did a wonderful job with that.

How did you come to work with Studio 5?

I had 3 different people come into my gallery, look at my stuff, and listen to what my vision was. I even went all the way to pay them half up front. Halfway through the projects, I felt that it was not what I was looking for, or even close. It was frustrating. Then I had Studio5 doing my pictures. I was just talking with Coco and she kept telling me to give them a shot. So, I did, without setting my hopes too high. They delivered very well.

How much have you invested with Studio 5?

I spent $3,000 to $7,000 on their services. I paid $3,000 upfront, but since I’ve had more ongoing work, we were able to work out a deal where she was going to add a cost to any new photos or lines of product. She included the photography, editing, copywriting, and posting on the web, without going over $7,000. I was very happy with that.

What is the status of this engagement?

We worked during the month of July to August 2016.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

I’m happy because everything was pretty good. I’ve met so many people on my website now, and I'm like, “Thank you! Studio5 built this.” It was awesome. They are artists of web developing. The biggest thing a business owner can pay for is not necessarily a perfect product, but a product backed by great customer service, and Studio 5 gave me that. I liked that.

How did Studio 5 perform from a project management standpoint?

Gregor comes down to the gallery and provides updates from time to time. It’s pretty simple, for the most part. I hate to pay someone to do a job and then have to micromanage it. They have taken the project, ran with it, made it their own and made it awesome.

What did you find most impressive about Studio 5?

 I was impressed by their timeliness.

Are there any areas Studio 5 could improve?

It’s my first experience, so I don’t have anything else to reference it to.

What tips or recommendations could you share that might increase the likelihood of success with Studio 5?

Be very vocal about what you’re looking for when working with a really good web developer like Studio5. The best thing anybody can do to let them work their art is to communicate as clearly as possible. You need to define the objectives on their website. And no website is perfect the first time, so be patient. It’s an art.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
    Without a doubt. Other people charged $4,000 for just half the work.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

WordPress Development For Art Gallery

"They understand that a project needs to be tailored to a specific business."

Quality: 
4.0
Schedule: 
3.0
Cost: 
4.5
Willing to refer: 
3.5
The Project
 
Less than $10,000
 
Apr. - June 2016
Project summary: 

Studio 5 Innovation built a modern, mobile-friendly WordPress site for an art gallery. They designed a usable back-end and interactive platform, updated the web gallery, and handled domain registry.

The Reviewer
 
11-50 Employees
 
Seattle, Washington
Director, Art Gallery
 
Verified
The Review
Feedback summary: 

Featured artists and visitors alike report that the new site is more attractive, intuitive, and accessible to everyone. Although their planning and management processes were lacking, Studio 5 Innovation successfully tailored the site to meet a very specific set of requirements and functions.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Please introduce your business and what you do there.

The company is a Seattle art gallery. I am the assistant director and was in charge of the former version of our website before Studio 5 updated it.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Studio 5 Innovation?

We wanted something that was mobile-friendly, and our old website was not. Our old website was about 10 years old and could only be modified by HTML code, which limited who in the office could make changes to the website. In addition, the interface was not very user friendly. We wanted something simpler – a simpler platform – and a platform more accessible to people who didn't have coding experience so they could make changes. We were also looking for a more updated look – better platform for our clients to browse the artwork that we had – a more enhanced visual experience.

SOLUTION

What was the scope of their involvement?

They set up a WordPress platform for our new site. They built a new website for us on that platform. They also did some troubleshooting with some issues that we had with our domain registry and email addresses relevant to the domain. They put some new interactive features into our website, added a new page, and an updated online gallery for our artwork.

How did you come to work with Studio 5 Innovation?

I did a bit of research on Yelp. I selected several web development companies and met with them. Then we decided to work with Studio 5. We thought that they could handle what we were expecting for a price that was in our budget. They were also very local – just a short walk from our office. That increased their appeal as well.

How much have you invested with Studio 5 Innovation?

We have spent something less than $10,000 working with them.

What is the status of this engagement?

We began working with Studio 5 in April [2016], and the site was launched in June. They continue to host our site, but we haven't entered into a more extensive ongoing maintenance relationship aside from that, although it has been offered.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work or the impact of the engagement?

I've had feedback from both our clients and our artists. Everyone thinks the website is much improved – that the appearance is very appealing and that it's easier to use. It's obviously an improvement over the old site. We don't have e-commerce on the site, so we don't have a built-in metric to track statistics.

How did Studio 5 Innovation perform from a project management standpoint?

We did have some issues with that. There were some problems with their communicating to us what they expected from us. They did not outline how they needed to receive content from us. Things did get a bit stressful just because we didn't always have all the information they needed when they needed it. We're satisfied with the overall results, but the process was sloppy.

What did you find most impressive about Studio 5 Innovation?

They understand that a project needs to be tailored to a specific business. No one wants an agency to develop a cookie cutter site and just put a logo on top of whatever image is at hand. I think they did try to spend some time understanding the kind of functionality that we would need and what we were trying to use the site for. It did feel personalized, which was great.

Are there any areas Studio 5 Innovation could improve?

I think the root of the problems we had with them is that they didn't understand the scope of the project. We were starting with an already very extensive website. I think that spending more time in an initial assessment and getting a better grasp of what we required and the time commitments that we needed would have been helpful – just having everything better laid out in advance.

3.0
Overall Score
  • 3.0 Scheduling
    ON TIME / DEADLINES
    We would often submit content to them and then hear back only later what they actually wanted from us. That led to many delays in the project.
  • 4.5 Cost
    Value / within estimates
  • 4.0 Quality
    Service & deliverables
    The overall product was good.
  • 3.5 NPS
    Willing to refer
    I think they provide good value, but a client would have to be on top of the project to make it work.

Web Design for Commercial Insurance Broker

"Studio 5 did a phenomenal job. ... Studio 5 worked with me, pulling a website out of the very little material I was able to give them."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
Sep. 2015 - Ongoing
Project summary: 

The client hired Studio 5 to fully develop their website and is now interested in further engaging the agency for search engine optimization services.

The Reviewer
 
Seattle Metro Area
Kathryn Oskouian
President/Owner, First Underwriters, Inc
 
Verified
The Review
Feedback summary: 

Studio 5 delivered a high quality website with modern aesthetics. The client is pleased with the results and is optimistic about the site’s ability to represent their brand in the future. Studio 5 is praised for their professionalism and friendliness.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Please describe your organization.

First Underwriters is a commercial insurance broker.

What is your position?

I am the president and owner of the company.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with Studio 5?

Our business was started last year and needed a website presence.

SOLUTION

Please describe the scope of their involvement in greater detail.

We started our conversations in the fall of 2015 and proceeded to figure out how to develop the right solution. We're currently talking about search engine optimization aspects of my website.

How did you come to work with Studio 5?

I had met them at a business conference a number of years ago. Last year, after meeting them again and explaining my struggles, we started working together.

Studio 5 did a phenomenal job. I am not a tech person and have no understanding of the intricacies of the process. Studio 5 worked with me, pulling a website out of the very little material I was able to give them.

Could you provide a sense of the size of this initiative in financial terms?

The total development cost was around $5,000-10,000.

What is the status of this engagement?

We started working together in September, 2015. The site went live last month. It could have been launched sooner, but I needed to provide Studio 5 some content. The total development should have only taken around a month.

RESULTS & FEEDBACK

Could you share any statistics or metrics from this engagement?

Insurance companies tend to be old-school and slow to progress in terms of web presence and anything to do with online activity. I feel that what Studio 5 has created for me is very modern, and it attracts the younger generation. I don't engage in online sales, but I do have this capability if I choose. As my business grows, people will be able to make online purchases and also receive quotes. The process is intuitive; it represents me and what I'm trying to achieve.

What distinguishes Studio 5 from other providers?

I appreciate their professionalism and friendliness. They have been very engaging. If they ever need to prod me for a certain topic, they do it in such a way as not to bug or hassle me. They have met my scheduling needs constantly.

Is there anything Studio 5 could have improved or done differently?

No, I don't think so.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I've handed out their contact information to a lot of people so far.

Web Design for Japanese Restaurant

"[W]e've worked with Studio 5 in the past and everything was fantastic.."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Aug. 2015 - Ongoing
Project summary: 

With the goal of establishing an effective online presence, the client hired Studio 5 to develop and maintain their website which also included SEO services.

The Reviewer
 
Seattle Metro Area
Director of Operations, Sushi Kashiba
 
Verified
The Review
Feedback summary: 

Studio 5 satisfied their client by creating a quality website that received press coverage from national publications and serves its audience well. The client praises the agency’s ability to provide a personal touch and highly recommends Studio 5 to others.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Please describe your organization.

Sushi Kashiba is a Japanese fine-dining restaurant in Seattle, Washington.

What is your position?

I am the director of operations.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with Studio 5?

We opened our restaurant at the beginning of December 2015. We were looking to have a web presence.

SOLUTION

Please describe the scope of their involvement in greater detail.

Studio 5 developed a website for our restaurant and continues to maintain it. They have search engine optimization [SEO] experience, so I'm sure that was built into the code. Search engine presence is working very well for us. We haven't engaged in any proactive marketing. Our work was more foundational.

How did you come to work with Studio 5?

We had worked with one of their partners in the past and were quite pleased with her results. We decided to work with Studio 5 again, and once again they've done what we expected.

Could you provide a sense of the size of this initiative in financial terms?

The development cost for our website was within market average. We also received a loyalty discount. The site has no e-commerce, reservation-making, or other special functionalities. It's simply a descriptive page for our restaurant, which was reflected in the price.

What is the status of this engagement?

The preliminary, planning-out stage for laying out functionality and navigation elements started in August of 2015. The website has been launched. Studio 5 is currently hosting our site and providing general maintenance, including site work and traffic optimization.

RESULTS & FEEDBACK

Could you share any statistics or metrics from this engagement?

The website has set a very good light for our restaurant. We've received significant press coverage within The Seattle Times and even national publications. Studio 5 has been quick to update our info and host those reviews, as well as calibrate for the rise in traffic which we've experienced as a result. Since they are the host, this was easy to do.

The site does its job: clients can look at our menu and get all the other information they need for visiting our location.

What distinguishes Studio 5 from other providers?

They've provided a personal touch. Studio 5 is not a huge firm. They're more of a boutique, which is really appreciated. It means that they can get the work done faster.

Is there anything Studio 5 could have improved or done differently?

Our site has only been up for three months, but everything so far has been exceptional. I don't think this will change because we've worked with Studio 5 in the past and everything was fantastic.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Web Design for Fossils & Minerals Store

"If we expand to online commerce, I will definitely have more work for Studio 5 Innovation."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
2010 - Ongoing
Project summary: 

Studio 5 Innovation built the client’s profile website. Their engagement has continued for the purposes of photography and keeping the website updated with new content.

The Reviewer
 
2-10 Employees
 
Seattle Metro Area
Terry Derosier
Owner, Agate Designs
 
Verified
The Review
Feedback summary: 

Studio 5 Innovation pleased the client by contributing to a high quality website that receives positive feedback from its users. The agency is praised for their personality. There have been no complaints for Studio 5 Interactive and they are recommended to others.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Please describe your organization.

Our shop specializes in gem minerals, rocks, fossils and carvings. We’re based in Seattle, in the heart of Pioneer Square, which is a tourist area. We’ve been in this business for 34 years.

What is your position?

I’m the owner of the store.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with Studio 5 Innovation?

We needed someone to build our website.

SOLUTION

Please describe the scope of their involvement in greater detail.

They built our website and they continue to work on keeping it updated with new content, including new images from our shop. Studio 5 Innovation handles the photography as well.

The site is strictly a profile for our company and not an e-commerce site.

I can always call them with any problem. Recently, there was an issue with our Google search information: the hours of operation got changed, showing us as closed. Studio 5 Innovation solved the problem for us by contacting Google directly.

How did you come to work with Studio 5 Innovation?

They’re our neighbors. It was convenient and I felt confident in them.

We did work with another vendor in the area. I wasn’t happy with his service, and he wasn’t easily reachable.

Could you provide a sense of the size of this initiative in financial terms?

Pricing depends on the work we do at any given time.

What is the status of this engagement?

We started working with them five or six years ago. It’s an ongoing relationship.

RESULTS & FEEDBACK

Could you share any statistics or metrics from this engagement?

People have said that they like our website. Overall, it’s a high quality page that Studio 5 Innovation created for us.

What distinguishes Studio 5 Innovation from other providers?

I like their personality.

Is there anything Studio 5 Innovation could have improved or done differently?

I can’t think of anything. If we expand to online commerce, I will definitely have more work for Studio 5 Innovation.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Web Design for Signage Company

"Where it really started to fall apart was when we got the designing of the site itself."

Quality: 
2.5
Schedule: 
1.0
Cost: 
1.0
Willing to refer: 
1.0
The Project
 
Less than $10,000
Project summary: 

ESPRESSO Digital created a WordPress website for a signage company. The team provided design and development as well as some initial SEO analysis and content.  

The Reviewer
 
1-10 Employees
 
Los Angeles Metro Area
VP of Operations, Signage Company
 
Verified
The Review
Feedback summary: 

ESPRESSO Digital had awful project management and did not provide any wireframes or design mock ups. The team did not meet the project launch date and refused to make changes without payment. Furthermore, the 30 days of support outlined in the initial contract was not honored.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Please describe your company.

We are a signage contractor.

What is your role and responsibilities?

I'm director of operations. 

OPPORTUNITY / CHALLENGE

What was your goal for working with ESPRESSO Digital?

We needed a brand new site. The site we were using was just a placeholder site, so we wanted them to build a custom, fully responsive WordPress site. 

SOLUTION

Please describe the scope of their work.

They did WordPress design and development. ESPRESSO Digital was supposed to provide training and support as well, but it didn't work out that way. I also had them do some initial SEO [search engine optimization] keyword analysis. They wrote SEO content, and a few non-SEO content pieces, and assigned title tags and meta-descriptions to the SEO pages.

What was your process for selecting ESPRESSO Digital?

I found them on Clutch. The two top firms that I was considering, I found both of them on the Clutch site.

Can you give a sense of the size of the initiative?

It was less than $10,000.

When was the project completed?

I've severed ties with them. Last week, we finalized the site and got it sort of up and running. 

RESULTS & FEEDBACK

What were the results of the project?

The only part of the project I thought went well was working with his content person. We had a phone conversation, and then she wrote all the content. She did really well on the first draft, and I sent her back revisions to tailor it more to our tone we want wanted to portray to clients. She was very good, and I have nothing negative to say about her work. I thought she did a good job with the content.

On the SEO side, it was OK. There was very little communication. I initially talked to the SEO person, and he sent me some stuff to look at. I was made aware in the beginning that there would be about a 10-day timeframe when they wouldn't be available, so we rushed and got a bunch of stuff done in the beginning. When they came back to us, the SEO guy was no longer available. I couldn't communicate with him. He wasn't responding to my emails. They didn't ask for my input, they chose the keywords, and she just started writing content from that. We did have to review a few things there.

The project manager refused to send me the proposed meta-descriptions. I've done quite a few sites, I have several companies, and I've been working with SEO vendors for 15 years, so I have more than the average level of understanding in this area. On all of the other SEO projects, there's been a lot of communication, and I was always given the meta-descriptions to review and approve. That didn't happen this time. I think ESPRESSO Digital is better off working with people who have no idea what goes into a website or how it needs to be done, putting 100 percent faith in them and not questioning them.

Where it really started to fall apart was when we got the designing of the site itself. I realize everyone has their own methods of doing projects. I've never experienced this kind of method. Before they presented me with a design of any sort, they said, "You need to send us all your approved images, and that's what we're going to use." I can't send images if I have no idea of what the site is going to look like. I have no idea what images would go where, how many images. So, there was a bit of a battle with Gregor [Schmidt, managing partner of ESPRESSO Digital], the person I dealt with on that.

They didn't provide me any wireframes or any type of design mockups. They promised to produce a usable site the first go-around without working through wireframes. I personally think it's time wasted because we need to at least get an idea of the design. I also sent him a very detailed email with my design requirements, links to other websites, clearly stating things I liked and being very specific.

I got the first round of the design, and I had a conversation with him, and I said, "Did your design team even read my email? There's nothing in this design that even comes close to anything in the email I sent over as far as the look and feel of the site." He was very aggressive in saying, "Well, we don't do edits by phone. You need to put in written form." I said, "That's fine, but I'm not going to send you any edits because there's absolutely nothing in this entire site that I like."

One thing that was really strange is that I had no communication with anyone from the design team. I'm used to having a team phone call, where we would review things that I sent over that I liked. Then, he started having some personal issues, or he was off in a conference. He sent me the second round of edits. It took another week after the initial round.

One thing that was very frustrating is that they kind of piecemealed things together. He sent me an email and said, "Okay, these are the things we've done." So, I looked at those things and started making notes. I waited five days to speak with him about going through the revisions, then he said, "Oh, I only have 10 minutes to talk to you. I have other clients waiting for me, other engagements." So, he didn't make any plan to verbally review the changes I needed made. I think that's needed sometimes, so there's no misunderstanding and you don't waste time.

When I got back the revisions, they started changing things that I didn't even specify in my email. So, it took even longer. We were a month past the initial projected launch date. Every time we did revisions, they would change things that I hadn't even mentioned in my emails.

Right about that time is when they were using a theme, and customizing the theme. There was no mention of them using a theme, which is why I hired them in the first place. I understand that any customized site is very expensive, and if you start from scratch, you waste a lot of time doing programming and whatnot. However, he never mentioned that. In his contract, it says, "We're going to build you a 20-page custom WordPress site." When I brought it up, he goes, "Oh no, this is not custom. That would cost $25,000." I asked why it said it's a custom website, and he said, "Oh, we're customizing a theme for you." I said, "Well, then you should have shown me the theme, and told me you were going to customize it."

I wanted some specific information visually for the contact forms or estimate forms, for our footer. We got into a big battle as it was going to require custom programming to make the changes to the form that I was requesting, and to the footer, and he wasn't going to do it unless I paid him. So, we got into a battle on that.

Quite a few of the things that I specified in my email, like adding code for our Web-to-lead forms, he was very upset with me and said, "We don't support third party this and that." I said, "Look, this was in my site requirements, that I need you to install this jQuery web to lead form. It's super simple, and they even provide a WordPress-friendly code." He said, "If we do that, we're not going to provide you any support on the form if it doesn't work." I ended up just saying, "don't even bother, I'll deal with it."

They kept pushing WordPress Engine on us, and I didn't want it. I had a hosting service that has a lot of great stuff, and it's very personalized support. They said, "Send us the files, we'll install it, and they can go in and have the admin level access and tweak everything." Well, Gregor thought that was fine, but then when it came time to actually install the site, he absolutely threw a fit and said that, if I'm going to have my guys install it, they will not provide any support for the site once they turn over the files.

To boot, they used this updraft plus backup migrator thing, which seems like a great product, but they wanted to me to pay $30 so I could unzip the files that they were providing to me, which I thought was kind of silly. I asked, "Why do I have to pay you to give me my files in a certain way?" There was a big verbal battle on that with him. I asked, "Can't you give me some kind of access so that we can use your tool to unzip the files?" Apparently, it was related to their Amazon account, or something or other, and he was screaming at me, telling me that, for security reasons, they wouldn't do it.

So, I called my hosting company, and I said, "Look, I really need you guys to give FTP [file transfer protocol] access to them so they can install it and make sure the site is functioning." They agreed, we gave the FTP access to his team, and next thing I know I'm getting a text that says, "Your server has old Apache software on it, and if you don't go with WordPress Engine or upgrade your Apache, we cannot guarantee any functionality of the site, and the support will stop immediately once we give you the site files."

I asked my hosting company, and they said, "We don't even use Apache. We use NGINS. Apache isn't even on our server." I told Gregor that, and he insisted, and he would not turn the site files over to me or install them until I sent him an email that said I won't hold him accountable for the website files, and for the functionality of the site, or compatibility of any plug-ins because of the hold Apache stuff.

So, I sent him the email, they installed the site files, and that's pretty much the last I heard of them. They were supposed to give me 30 days of support to ensure the functionality of the site. The forms weren't working. They installed the old version of the footer initially. There was a popup from their demo site requesting a login and password, and I ended up having to pay my Web team, who handles WordPress as well, to remove that. I've already paid them 10 hours' worth of stuff to fix things that were wrong with the site, which is about $400.

They still didn't fix the issues I told them to fix. They were supposed to provide me two hours of training on how to use the site because I only know how to use Drupal, and I wanted training included in the contract, so that I knew how to administer content and do general things on the site. They didn't do that either. ESPRESSO Digital has not responded when I said I needed them to provide the support and training per our contract. I'm actually paying somebody about $400 to give us some training specifically on our WordPress site.

Do you have any statistics or metrics on the project?

No. I don't have stats because we just launched the site.

1.0
Overall Score
  • 1.0 Scheduling
    ON TIME / DEADLINES
  • 1.0 Cost
    Value / within estimates
    The value was there in the dollar amount, but he didn't provide all of the prerequisites. He was constantly asking me to pay more for things that I already asked him for. He was supposed to do a pay-per-click landing page, which they didn't do either.
  • 2.5 Quality
    Service & deliverables
    The content person was very knowledgeable and very good at what she did. I would give her a five, for sure. The SEO guy is about a three. My issue is with Gregor and his project management.
  • 1.0 NPS
    Willing to refer

Website For Human Resources Consultant

"Studio 5 adapts their creativity and their creation to the person and the company."

Quality: 
4.5
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
Project summary: 

Studio 5 Innovation built a website for an HR consultant. The project involved brand strategy, custom development, photography, content creation, and hosting and email services.

The Reviewer
 
1-10 Employees
 
Seattle, Washington
Terri Ebert
Founder, Talent Excellence
 
Verified
The Review
Feedback summary: 

The website elegantly reflects the consultant's strengths. Studio 5 Innovation fully understood the site's goals, offered honest feedback and suggestions, and aimed for total customer satisfaction. Their well-rounded talent pool and small size give each project a personalized touch.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Please describe your company.

I own an independent consulting company for human resources. It’s a one-person shop. I focus on training, employee development, meeting facilitation, coaching, and career development in the Seattle area.

OPPORTUNITY / CHALLENGE

What was the business challenge you were trying to address when you approached Studio 5 Innovation?

I had a desire for an online presence that would be easy to navigate, easily findable, and targeted towards my audience. I had met Studio 5 through a networking event, and spoke to them about my desire to have that online presence, to be very targeted to the audience that I was trying to reach. They had the skill set, so we continued that discussion.

Did you have any specific goals for the work?

This is my first consulting gig, I’ve always worked corporate, so I needed to ensure that what would be out there was relevant to what I could accomplish, and what I could do as part of my business. So, it was a very open and honest content about what I do. I needed them to represent that in a format such that people could easily navigate the website. There were multiple tabs to give information related to the work I do and the types of companies that might be interested in me.

My goal was to gain new business. But, the overarching goal was that when you meet somebody, such as at networking event, [that person] always asks if you have a website. So, I knew I had to have a website ultimately.

SOLUTION

Please describe the scope of their work.

I have no Web design in my background. Like many people, I just have what I think I want out of the website. So, they had to determine who my audience was, how far-reaching my audience was. I live in Seattle, so we focused on the Washington, Oregon, [and] California corridor. We talked about what types of businesses, companies, organizations, or even people would be interested in what I do so they could make the website targeted in that way. They had to write all of the content, find the photos, [and] take the photos. They created the website from start to finish. They also helped me determine where to host the site, as well which email services to use, so that people could access the website with ease, and find me with ease.

What was your process for selecting Studio 5 Innovation with which to work?

I met Gregor [Schmidt, co-founder and creative technologist] at a networking event and immediately liked him, just from a personality standpoint. I found him to be very energetic, so I chose to go with them. I could have spent a ton of time searching for a Web developer, but they had a packaged deal of sorts. Some people just write your content, then you have to edit it, and then you have to find someone to put it on the internet. They could do everything I needed done. Since I found it quickly, I just went for it.

Can you provide a sense of the size of the project, in a cost range or work-hour figure?

It was affordable for a small business. It was in the $4,000 to $5,000 range. For me, I knew that I was getting what I wanted, and I was very happy with the outcome.

How long did the project take?

For this type of work, how long things take is predicated on your own response time. It’s not something whereby they just produce something and then it becomes live. It is a back-and-forth dialogue. It probably took anywhere from five to eight months. The site was launched in 2013.

Part of that time, while it may seem long, is that you have to respond to their emails, have meetings with them, give them the feedback. They will produce things for you, but you must edit it because in the end you own your own website. There were times where I just couldn’t get it to them, so it took a little longer than anticipated.

RESULTS & FEEDBACK

What were the results of the work?

When I share my website with friends and people who are interested in my business, resoundingly what I hear is that the website represents me and my personality very well. Studio 5 did a great job of representing who I am, and I show up on the Web in a way that people know it’s genuinely me. People have also told me they find it to be very informative.

Studio 5 adapts their creativity and their creation to the person and the company. They are not a one size fits all, they are not a cookie cutter. They really take the time and energy to figure out what it is the person wants out of the website, and they try to deliver on it. It’s really a gift.

How would you describe their performance?

I think their performance was really good. Gregor is very direct, very forthright, and very opinionated. There were times when I said something and he did not agree, so I found I needed a little bit of patience. But when he said they were going to do something, they did execute on it.

There were times when I had action items, and I failed to get things done, and he followed up very much so. Overall, I’m appreciative of his work. He definitely is driven to customer satisfaction, and he will work towards that. Some people may find his work style a little off-putting because he’s quick to tell you when you didn’t do your part of the bargain, but I did not find it so.

Is there anything unique about them that really makes them stand out, compared to other companies?

It’s a Seattle-based, small company. I think what’s special about them is that they are very individualized. They are not a big company, and they don’t try to be. They know what their niche is, and they do their best in that.

I think Gregor has done a wonderful job of finding people to surround himself with, to help him get his job done. So, he’s done a good job of hiring people different from him, who have expertise in areas he doesn’t have so they can get things done. That’s pretty important in that industry. He must treat people really well because the same people are still there since when I started talking to them, which probably was at least two years ago. So, I think he’s doing a nice job of helping consultants and contractors partner with him to get work done, which I think is unique.

Looking back on the work so far, is there any area that you think they could improve upon or something that you might do differently?

There are some expectations that they have along that way of what they need the client to return back to them to get their job done. I had said to him, it would be lovely if I had a check box or a guideline of what they needed from me and when. Whether or not the person uses it, it’s about providing information for people on the other end. He would still have to call and follow up. He will still have to email and ask for things. I think the idea is just to be open that you may have to work for other people’s styles also. I did already give him that feedback, and he’s very gracious.

4.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I would recommend them.