Pixelmatters

BACKGROUND

Please describe your company and position.

 I am the VP of Marketing of a software company.

Describe what your company does in a single sentence.

We deliver AI-powered identity security that governs and secures all identities—human and non-human—across the enterprise.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Pixelmatters to accomplish?

• Creation of the new Saviynt enterprise website

SOLUTION

How did you find Pixelmatters?

Online Search

Why did you select Pixelmatters over others?

• High ratings
• Pricing fit our budget
• Great culture fit

How many teammates from Pixelmatters were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Pixelmatters was responsible for the end-to-end redesign and implementation of the company website in HubSpot, including UX strategy, visual and interaction design, front-end development, page and template creation, CMS implementation, and launch support.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Website redesigned and launched in HubSpot CMS by agreed launch date
• 100+ number of priority pages redesigned, built, and published
• New page templates and modules implemented and reusable by internal teams
• All pages QA’d and validated across browsers and devices
• Improved page load speed compared to baseline
• Improved mobile responsiveness and accessibility compliance
• Increase in key conversion rates 
• Improved organic traffic to priority pages

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Pixelmatters demonstrated strong project management throughout the engagement, operating as a seamless extension of our internal team. They were highly responsive, proactive in communication, and effective at keeping workstreams on track through design, development, and launch.

What was your primary form of communication with Pixelmatters?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out most was how embedded and proactive they were. They've anticipated needs, responded quickly, and taken ownership across design, development, and launch in a way that felt more like an internal team than an external agency.

Are there any areas for improvement or something Pixelmatters could have done differently?

No significant gaps stood out. Any improvements would be incremental, such as earlier flagging of dependencies or risks as timelines tightened.

BACKGROUND

Please describe your company and position.

I am the Head Of Marketing of Anonymous Saas Company

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Pixelmatters to accomplish?

• Website Redesign

SOLUTION

How did you find Pixelmatters?

Online Search

Why did you select Pixelmatters over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Pixelmatters were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The project delivered a visually engaging, user-friendly landing page optimized for both desktop and mobile experiences. Key deliverables included a fully responsive desktop page that enhanced brand messaging and a mobile-optimized version focused on seamless navigation and conversion. Both designs aligned with the brand’s visual identity and strategic marketing goals, ensuring consistency across platforms.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Increased user engagement: Higher time spent on the landing page across desktop and mobile platforms.

Improved conversion rate: A measurable uptick in lead generation, sign-ups, or purchases, particularly from mobile users.

Lower bounce rate: Reduced percentage of users leaving the landing page without interaction, demonstrating improved user experience.

Enhanced mobile performance: Increased mobile traffic and conversions, reflecting the success of mobile-optimized design.

Consistent brand alignment: Positive feedback from stakeholders or users regarding the brand's cohesive appearance across devices.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The team delivered all items on time, consistently responded promptly to our needs, and ensured a smooth project execution aligned with our objectives.

What was your primary form of communication with Pixelmatters?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed me most about Pixelmatters was their unwavering commitment to quality, consistently delivering meticulously crafted designs that exceeded expectations while maintaining attention to detail across both desktop and mobile platforms.

Are there any areas for improvement or something Pixelmatters could have done differently?

Perhaps providing more detailed documentation on the rationale behind certain design decisions could further enhance the transparency of their excellent work, although their delivery was already exceptional (really)

BACKGROUND

Introduce your business and what you do there.

I’m the director of web marketing and strategy at Fortinet, a cybersecurity company. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Pixelmatters?

We were creating an interactive maturity assessment tool targeting prospects at the middle stage of the buyer’s funnel. Pixelmatters was heavily involved in defining the UX/UI design of the entire project.

SOLUTION

What was the scope of their involvement?

I had a project brief with rough wireframes that captured our requirements. This was enough for Pixelmatters to design the UX/UI. The deliverables included the starting page, multiple-choice questions, and a landing page that had a gated form with partially hidden survey results. The team also created a Thank You page, summarizing users’ scores across six key sections. 

Most sections were static, but the tool was dynamic since it worked based on the users’ responses and scores. Everything was curated and tailored to the user. The challenge for Pixelmatters was that we provided too much information, making the design experience clunky, cumbersome, and hard to follow. As such, the team helped us navigate the UX design and reformulate the entire positioning of the survey questions. They used Figma and delivered documentation through a Figma link. 

What is the team composition?

We mainly worked with Luis (Head of Design) and Bruno (Head of Product). 

How did you come to work with Pixelmatters?

I worked with Pixelmatters at another company, where they served as a full-service agency that did everything from development and design to QA testing and production. It was a great experience. I was particular about who I worked with, so having the opportunity to bring them back into the fold was exciting for me. 

What is the status of this engagement?

This project lasted from July–August 2024.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We gained marketing-qualified leads and sales-qualified opportunities in just four days of launching the tool. We also had meetings booked, which generated a pipeline. 

Overall, we provided Pixelmatters with our brand guidelines, and they expanded on them while keeping the deliverables authentic to our brand. As a result, the tool looked refreshed and elevated our brand visuals. I couldn’t speak highly enough of them — they were truly reliable. 

How did Pixelmatters perform from a project management standpoint?

They completed the project quickly. With other agencies, we’d lose an entire week to wireframing alone, and the UX/UI design could take 3–5 weeks before we could build anything. Pixematters did everything in a matter of two weeks. On top of that, they were based in Portugal, and I was in the US, but the timezone difference was never an issue. 

Moreover, their communication was exceptional, and they were organized. To communicate, we used Basecamp and Slack, which was truly helpful. 

Are there any employees from the service provider's team that you would like to give a shout-out to in this review?

Luis was great. 

What did you find most impressive about them?

Pixelmatters was good in cost, time, and quality, making them a rare agency. Other agencies couldn’t have all three of those qualities. They might have the time and quality, but they wouldn’t have the cost-effectiveness. They could lower their costs at other times, but we wouldn’t receive quality work. 

Somehow, Pixelmatters achieved all three — the budget was reasonable and competitive, the quality of their work was always high, and they worked swiftly. On top of that, they consistently delivered projects in this manner; these qualities weren’t isolated in this single project. 

Are there any areas they could improve?

No, there weren’t any. 

Do you have any advice for potential customers?

For US-based clients, don’t let the time difference between you and their team be a detracting factor. You may assume that working with an offshore team results in time or quality issues. However, that’s not a problem when working with Pixelmatters.

BACKGROUND

Please describe your company and position.

I am the Product Director of ClearanceJobs.com

Describe what your company does in a single sentence.

ClearanceJobs is the largest career network for professionals with federal government security clearance. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Pixelmatters to accomplish?

Develop Candidate-specific mobile applications of our existing web service

SOLUTION

How did you find Pixelmatters?

Referral

Why did you select Pixelmatters over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Company values aligned

How many teammates from Pixelmatters were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

PixelMatters has worked closely with ClearanceJobs web development for a number of years. In 2022, PM began exclusive development for the iOS & Android mobile applciations for ClearanceJobs Candidates with the following deliverables prioritized....
Key Deliverables: 
1 - ClearanceJobs Candidate Mobile iOS application
2 - ClearanceJobs Candidate Android Candidate Applciation
3 -  Brung both applications up to existing/new web functionality
Ongoing: 
4 - Keep in functional synch with Candidate functions developed for Web
5 - Improve candidate mobile experience with mobile-specific enhancements

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

PixelMatters has delivered a candidate user experience on our mobile applications that matches or exceeds the experience available to candidates through our web site. We have noticed that candidates using our mobile applications have a greater engagement with job listings than those using our website. Continued progress will be refleected in future improvesments to continue enhancing the mobile experience for our candiates on the applications.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

PixelMatters has been an accomodating, coomunicative & collaborative partner.  Their project management team has always worked well with their counterparts on our-side. PM is always willing to accomodate changes when the need arises. Most importantly, they speak up regularly with recommendations and considerations to ensure we evaluate all options and that PM and CJ are working together.

What was your primary form of communication with Pixelmatters?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The PixelMatters organization has been excellent in understanding the needs of candidates and what is required of a successful mobile application. I am most impressed by the strong bond and clear communication that CJ has maintained with the PM team, over many years - despite being so geographically separated. The PM team feel like they are a part of our organization, not like a third party  consultant.

Are there any areas for improvement or something Pixelmatters could have done differently?

Nothing that comes to mind.

UPDATED REVIEW

This review was published on Oct 23, 2023.

Traci Clarke
Product Manager, ClearanceJobs
Human Resources

Denver, Colorado

51-200 Employees

May 2021 - Ongoing

$200,000 to $999,999

Verified

Project summary
Pixelmatters has created an iOS and Android app for a job marketplace. They've developed the app based on the client's website and built features for user authentication, resume attachments, and job-saving.

Feedback summary
Thanks to Pixelmatters, the client has successfully deployed their platform on app stores. The service provider has delivered the project on time and ensured stellar project management and communication. Their meticulousness, adjustability, dedication, and genuineness are hallmarks of their work. This review is an update by the client company. The original content is located below the new review.

BACKGROUND

Please describe your company and position.

I am the Product Manager of ClearanceJobs

Describe what your company does in a single sentence.

Online job board for U.S. security cleared professionals

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Pixelmatters to accomplish?

• create native mobile app for iOS & Android

SOLUTION

How did you find Pixelmatters?

Referral

Why did you select Pixelmatters over others?

• High ratings
• Great culture fit
• Company values aligned
• Exceptional work delivered to other projects

How many teammates from Pixelmatters were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Create native mobile app for iOS and Android that mimics functionality of our website. Key Deliverables include User Authentication (including biometrics), creating and saving unique job searches, applying for jobs and allowing resume attachments, connecting with recruiters & text messaging within the app.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Deployment of app to app stores

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Excellent project management, including delivery timeline and communication! PixelMatters was able to quickly adjust and accommodate a last-minute request to increase scope to our project and they delivered it flawlessly!

What was your primary form of communication with Pixelmatters?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

PixelMatters has impressed in so many ways, including their attention to detail throughout the project. Their communication with the team and stakeholders is amazing. The development team is 100% dedicated to delivering an app that we are all VERY proud of and finally, every single person I've worked with at PixelMatters is genuine and committed to making our app the absolute best. I'm thrilled to be working with the Pixelmatters team!

Are there any areas for improvement or something Pixelmatters could have done differently?

none

STAR RATINGS:
Overall rating: 5
Quality: 5
Cost: 5
Schedule: 5
Willing to refer: 5 

This review was published on Jul 27, 2020.

Development Manager, Job Networking Site
IT Services

Des Moines, Iowa

201-500 Employees

Mar 2015 - Ongoing

$200,000 to $999,999

Verified

Project summary
Pixelmatters is leading the site redesign for a job board, overhauling the UX to focus more on networking. Some new features include job seeker registrations, recruiter profiles, and mobile responsiveness.

Feedback summary
After launching the new direction, the site saw a 120% increase in job seeker registrations, and more users were connecting with each other. Pixelmatters puts in the necessary time in their research and user acceptance testing to ensure that their features are top-notch.

BACKGROUND

Introduce your business and what you do there.

I’m the development manager for a job networking site.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Pixelmatters?

We needed an outside party to go over our job seeking platform, tell us what looked dated, and provide alternative concept designs. We went through Pixelmatters for that project.

SOLUTION

What was the scope of their involvement? 

Pixelmatters overhauled our job board’s design. In the beginning, they had a UX designer who came through and showed us where our platform’s direction could go. They relied on their vast knowledge of our audience and how that user base interacts with our website to develop simplified design concepts.

As our relationship continued to grow, we decided to incorporate Pixelmatters’ development team, too. That was nice because they’d already accumulated a lot of technical knowledge in-house. Their team worked with us over the course of two years to get us more acquainted with Vue.js.

In terms of features, they organized the site to be more networking-oriented. That means having job seeker registrations, updated recruiter profiles, and a mobile-responsive design.

What is the team composition? 

Our director works with five tenured frontend developers, two backend developers, their UX designer, and a project manager.

How did you come to work with Pixelmatters?

We did an extensive review of several companies, looking at the quality of their design concepts and pricing. We eventually landed on Pixelmatters.

How much have you invested with them?

We pay them about $18,000 monthly.

What is the status of this engagement?

We started going over potential redesigns in March 2015 and brought on the frontend team later in 2016. We’re still working with them on an hours-per-month basis. This works out to 60 hours for design concepts and two full-time developers. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The new design has become a point of pride for us. Before, we were so focused on getting jobs in front of customers. But, now, we’re invested in the networking side of things, and our design helps people make connections.

In the first year of launch, there was nearly a 120% increase in job seeker registrations. People were more interested in coming to our site, and we saw a large jump in connections. That meant that we’d made the right decision to focus on being a marketplace rather than just a job board.

How did Pixelmatters perform from a project management standpoint?

Since there’s a large time difference between our locations, their project manager handles the tickets and coordinates the development flow. I also have a standing call with three team members to make sure we were all going the same way during our sprints.

Biweekly meetings with senior-level management have also been helpful. We use those check-ins to go over what’s going well and what needs to change. Pixelmatters is receptive to that. They’re moving to become one big team rather than just our consultants.

In terms of tools, we incorporate Jira into our scrum meetings.

What did you find most impressive about them?

They’ve assigned us more tenured developers, which means the ramp up time has been substantially quicker. It takes about three weeks to bring a new resource up to speed and working on a current story.

Beyond that, their value is in their name — the pixels matter to them. They’ll go to great lengths to conduct user acceptance testing (UAT) for new features, which I’ve never seen with any other company I’ve worked with. Once we deploy a feature, they’re already asking themselves, “how can we make this feature better?”

Are there any areas they could improve?

No, nothing stands out.

Do you have any advice for potential customers?

Give them a chance to show you what they can do with your site design and overall UX. You can get comfortable with them because they really know what they’re doing.

STAR RATINGS:
Overall rating: 4.5
Quality: 4.5
Cost: 4
Schedule: 4
Willing to refer: 4.5  

BACKGROUND

Please describe your company and position.

I am the Software Engineer of a software company

Describe what your company does in a single sentence.

We make developer tools that make it easy to build AI powered code tools

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Pixelmatters to accomplish?

• Design our Dashboard Product Experience
• Lead the development of our Dashboard Front End
• Create a base component library to help speed up future development

SOLUTION

How did you find Pixelmatters?

Online Search

Why did you select Pixelmatters over others?

• High ratings
• Great culture fit

How many teammates from Pixelmatters were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The Pixelmatters team was tasks with helping do end to end product delivery:

• Designing the Front end dashboard
• Leading the implementation of the Front end components in NextJS / React
• Testing to verify the components worked as expected
• Iterating based on provided user feedback

 The Pixelmatters team delivered this cycle several times for us across a few different product surface areas:

• The landing page meant to drive up marketing interest
• The Web Dashboard meant to be a software developer's core tools for integrating into our platform
• Example Apps meant to showcase the capabilities of the platform

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We went from having absolutely zero Front End surface area to have a top quality codebase with a custom component library and flows that we can build upon

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The Pixelmatters team was incredible to work with:

• All deliverables were on time
• Clear communication of milestones and updates throughout the product
• Always facilitated feedback to make sure we could not only hit but exceed our goals!

What was your primary form of communication with Pixelmatters?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They make sure to dedicate project management resources to every project and have a fine-tuned process that they use to ensure seamless collaboration and delivery of goals

Are there any areas for improvement or something Pixelmatters could have done differently?

The experience was excellent!

BACKGROUND

Please describe your company and position.

I am the COO / Head of Product of Village Capital

Describe what your company does in a single sentence.

Village Capital unlocks capital for impact startups solving the world’s biggest problems.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Pixelmatters to accomplish?

• Design, develop and deploy a web app for entrepreneurs, investors and entrepreneur support organizations (ESOs)
• Provide continuous product improvements, from large projects introducing new capabilities, to incremental improvements in usability, functionality and performance

SOLUTION

How did you find Pixelmatters?

Referral

Why did you select Pixelmatters over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Pixelmatters were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

End-to-end design and development partner for our flagship product, Abaca, at abaca.app, since its inception in 2018. Services include product strategy, UX/UI design, branding, full-stack development and infrastructure.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• 19,000+ early-stage companies have signed up to date
• 1,500+ investors and entrepreneur support organizations in the database
• 36,000+ investment readiness assessments completed YTD NPS of 57 (as of June 2023)

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Communication has been seamless, and their collaborative approach has made the project feel like a true partnership.

What was your primary form of communication with Pixelmatters?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The working relationship has been collaborative, cooperative, creative and enjoyable from the beginning, which is now five years and counting, with each member of their team being equally enthusiastic about and bought in to the work as our own team.

Are there any areas for improvement or something Pixelmatters could have done differently?

I can't think of any large areas of improvement needed, and whenever smaller issues inevitably pop up, they are proactive and quick to address them.

BACKGROUND

Please describe your company and position.

I am the Director of Product of a healthcare technology (healthtech) company.

Describe what your company does in a single sentence.

Health tech company that automated background checks for providers

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Pixelmatters to accomplish?

• To help us create a new experience for our platform starting with a visiontype

SOLUTION

How did you find Pixelmatters?

• Referral
• Other

Why did you select Pixelmatters over others?

• High ratings
• Great culture fit
• Referred to me
• Company values aligned

How many teammates from Pixelmatters were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Pixelmatters 

• Prototyping to help align on the platforms vision internally 
• User Research studies, usability testing and analysis 
• In depth flow analysis / flow creation 
• UX Development & Prototyping 
• UI Development

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• To develop a new end to end platform experience 
• Prototype for a new tool 
• Platform Vision 
• Usability studies, research, and flow documentation 
• Phased UX for new platform with user research

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Pixelmatters has a product owner assigned to each project who worked with our product managers and their designers. Communication was great, with detailed notes and plans that were shared after each call.

What was your primary form of communication with Pixelmatters?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Pixelmatters' communication, process, and work outputs are stellar. They were able to adapt some of their processes to fit our needs and generally the depth of work along with their ability to critically think through some of the problems we were working through were awesome.

Are there any areas for improvement or something Pixelmatters could have done differently?

No

BACKGROUND

Please describe your company and position.

I am the head of Operations of Protocol Labs

Describe what your company does in a single sentence.

Protocol Labs is an open source research, development, and deployment laboratory.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Pixelmatters to accomplish?

• Build a network directory to organize and share member and team information in the Protocol Labs community.

SOLUTION

How did you find Pixelmatters?

Referral

Why did you select Pixelmatters over others?

• Pricing fits our budget
• Referred to me
• Company values aligned

How many teammates from Pixelmatters were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The project is to build a Protocol Labs network directory to help network members orient themselves within the network. It makes it easy to learn about other teams and members, including their roles, capabilities, and experiences. The directory has several components, including pages for teams with filters and search functionality, member profile pages, and a home page outlining the key resources available in the network.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The Pixelmatters team built a network directory and portal for us, with separate pages for team and member information.The directory initially leveraged an Airtable backend, and the Pixelmatters team later developed and helped migrate to our own backend. They also advised and help implement on any key technical, system, or architecture decisions, and made sure to keep detailed documentation for any work that they did.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The Pixelmatters team and our project manager Marta are strong communicators and project managers. They know how to leverage async communication to align on the project timelines and deliverables, and to keep us updated on their progress, and also use synchronous meetings as needed to review output or discuss critical issues. We always felt like they were good about aligning expectations and making sure that we knew the key challenges and path to overcome.

What was your primary form of communication with Pixelmatters?

• Virtual Meeting

What did you find most impressive or unique about this company?

The Pixelmatters team are great collaborators and have a strong full-stack development team. We were able to partner with them as our fully outsourced dev shop, with them providing the product, design, and development resources to push forward on the whole project. It made starting a new project and completing it very straightforward.

Are there any areas for improvement or something Pixelmatters could have done differently?

Overall, the team was great. We really enjoyed working with them.

BACKGROUND

Introduce your business and what you do there.

I’m an executive at a holistic platform.

OPPORTUNITY / CHALLENGE

What challenges were you trying to address with Pixelmatters?

We were in the early stage of our business, so we didn’t want to hire internal development resources, but we needed quality web app development through third-party talent.

SOLUTION

What was the scope of their involvement?

Pixelmatters provides web app design and development services using React and node.js as their main tools for front- and backend development. In terms of functionalities, the platform allows users to log in, answer questions, and receive a report and schedule for coaching.

What was the team composition? 

From Pixelmatters’ team, we work with two full stack developers, a designer, a product owner, and a QA specialist.

How did you come to work with Pixelmatters?

Someone who had worked with them referred them to me.

How much have you invested in them?

So far, we’ve spent $150,000–$250,000 with them.

What is the status of this engagement?

We started working together in May 2022, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’ve noticed a 250% increase in website traffic since we started working with them.

How did Pixelmatters perform from a project management standpoint?

They stay within budget and do a good job meeting deadlines — overall, they’re meeting my expectations with project management. In terms of tools and communication, we use Jira, Basecamp, and Slack.

What did you find most impressive about them?

Pixelmatters has strong and creative design talent. Moreover, they have a solid internal culture to have a knowledgeable and experienced team. These attributes stand out Pixelmatters from their competitors.

Are there any areas they could improve?

They should find a balance between speed and quality to ensure solid deliverables. Nonetheless, we’re already working on that together.

Do you have any advice for potential customers?

Be upfront in setting clear expectations and definitions of what you’re looking for to ensure that Pixelmatters’ team has the right tools to help you with your project.

BACKGROUND

Please describe your company and your position there.

I am the CEO of a proptech SaaS company, focusing on owners and managers of commercial real estate.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Pixelmatters?

We had a v1 product which had been successful to help us test, validate, and confirm customer needs. However, that product had high technical debt and limitations, and needed to grow up for us to continue serving the market. We hired Pixelmatters to help us go from a v1 to v2 product and improve UI/UX along the way.

SOLUTION

How did you select this vendor?

We had a referral from another company in our investor's portfolio. We quickly vetted two other vendors and went with Pixelmatters, largely based on the strength of the referral.

Describe the project in detail and walk through the stages of the project.

We started out defining the scope of the project with a long discovery document and discussion about our goals and intent. After aligment, we focused on nailing the overall look, feel, and design components we would use throughout the project.

The remainder of the project focused on execution on a page-by-page level, with detailed breifings provided by us and check ins regularly with our designer. We concluded with design QA of th eke ypages.

How many resources from the vendor's team worked with you, and what were their positions?

We worked directly with one UX/UI designer and a project manager/coordinator.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We are very pleased with the final designs. High quality, high design integrity, and a major upgrade!

How effective was the workflow between your team and theirs?

At first, we took some time to nail down the asynchronous work, scheduling, and cadence. After a few weeks things became quite smooth and we were able to work very productively together.

What did you find most impressive or unique about this company?

Excellent communications. The team was very organized and gained our trust easily with a high volume of communication, quick responses, and overall low latency. It really felt like they were a part of our team.

Are there any areas for improvement or something they could have done differently?

The major thing we identified was getting a little clearer up front on what an appropriate level of briefing was, and getting better at estimating work effort, at least between design phases for a particular page.