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    Indianapolis, IN
    317.423.9143

Rise to a Higher Level of Clarity

5.0
3 reviews

As the amount of digital data continues to grow rapidly within organizations, figuring out what to do with the large volume of data can become a struggle - even a nightmare.

At Pinnacle Solutions, Inc., our mission is to empower clients to analyze and interpret the “mountain” of data that they collect and utilize to run their department, division, or company - for data acquisition, extract, ETL, data visualization, data mining, statistical analysis, and forecasting.

From a concept to a complete implementation, Pinnacle Solutions’ full service offering includes everything a company needs to build a customizable Business Intelligence and Analytic solution from scratch. The company’s corporate offices and Solutions Development Center are located in downtown Indianapolis. Pinnacle Solutions has clients in numerous industries such as Biotechnology, Clinical Research, Communications, Education, Financial, Government, Healthcare, Insurance, Manufacturing, Medical Devices, Pharmaceutical, and Retail, Pinnacle Solutions’ services empower companies to rise to a higher level of clarity, thus increasing work output and profitability.

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$10,000+
 
$100 - $149 / hr
 
10 - 49
 Founded
1996
Show all +
Indianapolis, IN
headquarters
  • Pinnacle Solutions
    426 East New York Street
    Indianapolis, IN 46202
    United States
    317.423.9143
other locations
  • Pinnacle Solutions
    10 South Riverside Plaza, Suite 1800
    Chicago, IL 60606
    United States
    317.423.9143

Portfolio

Key clients: 

Pinnacle Solutions has clients in numerous industries such as Biotechnology, Clinical Research, Communications, Education, Financial, Government, Healthcare, Insurance, Manufacturing, Medical Devices, Pharmaceutical, Retail, and Transportation.  Due to the request of many of our clients, we do not display a client list via the web.  However, if you are interested in our services, references within your industry can be provided. 

Reviews

5.0
3 reviews
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Healthcare Regulatory SAS Project

"They’re just fantastic, probably one of the best vendors I deal with."

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
Project summary: 

Pinnacle provides IT support for a software developer, installing and configuring both software and hardware. The most recent project was complex and required FDA approved software configuration.

The Reviewer
 
1001-10,000 Employees
 
Washington DC Metro Area
Partner Manager, Software Corporation
 
Verified
The Review
Feedback summary: 

Pinnacle not only provides excellent customer service but also understands the federal requirements in how to complete each task. The team performs complex tasks without relying on SAS and has good experience with Unix and Linux.

BACKGROUND

Can you provide a brief description of your company?

We are a very large software developer company and software manufacturer. We have 4,000 employees. Our focus is on business analytics software at a high level.

What is your role and responsibilities?

You can think of me as a project manager. I work in the consulting organization as a project manager.

OPPORTUNITY / CHALLENGE

What were your company’s business goals for this particular project?

In general, we use Pinnacle a lot. We use them a lot to do the installations and configurations of our software. They’re very good at that. 

I called on Pinnacle to help out after they did the installation of a SAS system. We needed to reinstall the software in a validated environment for pharmaceutical companies that are developing drugs. This project required installation of both the hardware and software. Everything they do needs to be documented very well for the FDA, and there’s a structured process to do what’s called IQ/OQ/PQ so Installation Qualification, Performance Qualification, or Operational Qualification and Performance Qualification – IQ/OQ/PQ, 21 CFR Part 11 bylaws.

SOLUTION

What was your process for selecting Pinnacle Solutions for this project?

I have worked with them on dozens of projects. Pinnacle has at least one or two individuals that are quite good at understanding the federal requirements and exactly what needs to be done. I immediately got Pinnacle involved.   

Can you describe the project in more detail and what parts Pinnacle Solutions was involved in?

There are specific rules that the FDA requires for systems to be installed and managed when they’re developing drugs to be approved by the FDA. That’s a very specific skill set that not many people know how to do, but Pinnacle does. They scoped it out, and completed the project successfully.

Can you provide a sense of the initiative in dollar terms?

We’re talking $60,000 to $70,000 for this small project. The business that we’re dealing with is a small to midsize business, so every dollar counts.

RESULTS & FEEDBACK

How did Pinnacle Solutions perform during the project?

They’re just fantastic, probably one of the best vendors I deal with.

What is unique or special about them compared to some of the other vendors that you worked with?

They’re exceptionally good with customer service. They don’t rely on SAS. Sometimes, it can be very tricky to implement SAS software. They figure it out on their own. They’re very smart and can figure it out. I think they have good experience outside of SAS with Unix and Linux.

Is there any area that you think they could improve upon or you would do differently?

No. Not really. 

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    Yes. I would.

Public University SAS Student Tracking System

"They’re very skilled in project management and have our stakeholders excited about the new system."

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
Project summary: 

Pinnacle Solutions is developing a system-wide analytics dashboard for a large public university using SAS. The system’s main function is for university staff to track student success. 

The Reviewer
 
10,000+ Employees
 
Los Angeles Metro Area
Director of Academic Technology Development, Public University
 
Verified
The Review
Feedback summary: 

Pinnacle has great project management and expertise. The team was able to help with the predictive models and is particularly knowledgeable on SAS. They spent time to listen to the needed features of the software before building, which helped save time. 

BACKGROUND

Can you please describe your organization?

We are a public university in California. We graduate about 100,000 students a year. We’re the biggest and most diverse university system.

What is your role and responsibilities?

My role is the senior director of academic technology. I work on behalf of all of the campuses on system-wide projects that either directly influence the student learning process for students or help faculty or administrators across the system do their job more efficiently.

OPPORTUNITY / CHALLENGE

What were your organization’s goals for this particular project?

I contracted with Pinnacle based on a recommendation for a smaller contract of less than $50,000. We asked for bids on the RFP on a larger project later.They won the RFP. My university has been working with them since April to develop a system-wide student analytics dashboard, to track student success. Pinnacle has been using SAS Business Intelligence Suite to help us develop the system over the last four or five months.

SOLUTION

Can you please describe the project in more detail and talk about the work that Pinnacle is doing?

The system is for our senior administrators from our Board of Trustees, chancellor, campus presidents, provosts, deans, department chairs and faculty.That’s the target audience. It could be for the public as well. It could be for the governor’s office and the legislature.

We can track different areas of student achievement using analytics. We can track each student on class attendance, graduation date, grades, and other factors. We can also group students by many factors including age, gender, race, and others.

The purpose of the tool is to allow the leaders of the university to enhance student success. We can narrow down our focus to certain underachieving groups and try to improve. We can also create metrics and see if we improve each semester or year.

For that particular project, can you give us a sense of the size of the initiative in dollar terms?

It cost around $500,000.

When will the project be completed?

It’s not completed. We’re still working with them and don’t know when it will finish.

RESULTS & FEEDBACK

Can you please describe the stats and metrics that the system will track?

All of our campuses have goals; they have targets for graduation rates for certain cohorts. For us, it’s a six-year graduation rate that is targeted because a lot of our population is working.

The goals that they have set most recently are for the students who started in 2009 who need to graduate by 2015. Every campus has a goal ranging between an 80% graduation rate and a 45% graduation rate depending on their students. Through SAS, we run predictive models to see how likely they are to hit their goals.

How did Pinnacle perform?

Terrific, I’ve worked with other vendors as well. The engagement has gone well. It’s been challenging but they’re terrific.They’re very skilled in project management and have our stakeholders excited about the new system.  Everyone on their team is skilled at what they do. They have a statistician who’s helped us with the predictive models. They have tremendous expertise with the SAS products.

Pinnacle Solutions has come up with a lot of creative ways to let us do what we want to do without going to great expense or doing things that will require future maintenance that I don’t think we can support. So far, it’s been a very good relationship, very productive.

What is unique or special about them compared to the other vendors?

I think the difference between Pinnacle and the other vendors so far I’ve seen is that they spend a lot of time really listening to our needs at the front end. This isn’t the norm with other SAS vendors that I have encountered. With Pinnacle, the conversations we have are user-focused and the quality of product had been excellent.

Looking back on that project, is there any area that you think they could improve upon or you would do differently?

I can’t think of anything to improve.

5.0
Overall Score They are great. I also want to stress that this project is very difficult because we always need to make updates and changes. They are flexible and are great at listening to our requirements.
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
    We aren’t quite finished with the current project.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    Absolutely, yes.

Aviation Data Firm SAS Migration Project

"We’re very happy with their efforts in terms of development and maintenance of the data."

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5.0

Quality: 
5.0
Schedule: 
4.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
Sept. 2011 - Ongoing
Project summary: 

Pinnacle Solutions created a new online SAS software to track metrics for an aviation database company. The project involved rewriting existing software to the new platform.

The Reviewer
 
1-10 Employees
 
Dallas Metro Area
Customer Service Manager, Boutique Data Analytics Firm
 
Verified
The Review
Feedback summary: 

Pinnacle Solutions has been very flexible in adjusting the project’s scope as work continued. The team has also given good advice on the project and has a great response time. 

BACKGROUND

Can you please provide a brief description of your organization?

We are a small company based in Dallas, Texas. We process aviation data from databanks provided by the Department of Transportation. We compile data and sell the resultant data sets to various customers: airlines, airports, consulting companies, everyone in the aviation field. We take raw data, put programs to process it, then put it out on our own data sets that are accessed online.

What is your role and responsibilities?

I’m Vice President of customer services.

OPPORTUNITY / CHALLENGE

What were your company’s business goals for this particular project?

Our goal was to create new access software for clients to get all of our products. Some products were on discs. We needed to complete the transition of all of our products from disc to online access, and to rewrite all the old software for the existing online products to a more interactive methodology. Basically, we wrote all of our software.

SOLUTION

Were any other technologies besides SAS involved in the project?

SAS was the primary one. I think there’s some MySQL in there and maybe some other languages, but mainly it was what we had it written down at the time we hired Pinnacle. At that time, none of it was SAS. There might be some remnants of the old system, but not much. They basically had to rewrite everything.

How did you select Pinnacle to work with?

Our data guy is a SAS programmer.  We went to SAS directly and asked for recommendations for companies that were authorized SAS distributors and received some names, one of which was Pinnacle.

Can you tell me about the scope of the project as far as what Pinnacle was involved with?

At the time they came on, we had an existing system of online access for a number of our databases for clients to go to our website, be connected, run reports and receive data. Some of the databases that we offer for rent were on disc.They weren’t online.

What Pinnacle was hired to do, is rewrite the existing access software for each of the products that are online at the time. Pinnacle had to rewrite the processing for one of the products so they started with the raw data and then stepped through all the processing of data up to the point where we put it online for access for clients. They also re-wrote that access software.

Can you give us a sense of the size of the initiative in dollar terms?

The dollar figure would be probably be 600,000.

When was that project completed?

It’s still in process, actually, but the bulk of it’s completed now. It’s been two years.

RESULTS & FEEDBACK

What were the results of the project? Do you happen to have stats or metrics to track improvement?

I don’t. Again, we’re a small company and everything they’ve done for us has worked. It has met or exceeded all the parameters we set for it. Pinnacle has been very good about adjusting the scope up or down as we proceed through these processes. They have been able to expand the project when we ask for expansion or contract it if we ask. Pinnacle has been very good about suggesting alternative passes, in terms of development schedule.

What is unique or special about Pinnacle compared to some other vendors you may have worked with?

One special thing is their response time. We have worked with two individuals at their company for the most part. They have both been very responsive in terms of the quickness of getting back to us with quotes or adjusting things as we go. Pinnacle is very responsive compared to the prior experiences we’ve had with other groups. They have held close to the deadlines that we developed mutually. And they’ve been very open to changes, they provide us updates as we go through the processes to keep us informed of the progress. This is different from other vendors.

Looking back on the project, is there any area that you think they could improve upon or maybe you would have done differently?

Not at the present time.

We’re in Dallas, and they’re in Indianapolis. The distance isn’t an issue. We’ve had face-to-face meetings a few times, but we’re on the phone with them pretty much all the time emailing. They set up a system where we can enter tickets and some staff members work on them. The staff members will respond to ticketing messages when there are issues. We’re very happy with their efforts in terms of development and maintenance of the data.

5.0
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    Yes, I would.