Pitangent Analytics and Technology Solutions Pvt Ltd

BACKGROUND

Please describe your company and position.

I am the Chief Product Officer of Welldom

Describe what your company does in a single sentence.

Multidisciplinary pediatric and adult neurorehabilitation

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Pitangent Analytics and Technology Solutions Pvt Ltd to accomplish?

• SOAP notes
• Schedule management
• Scheduling/Invoicing

SOLUTION

How did you find Pitangent Analytics and Technology Solutions Pvt Ltd?

• Online Search
• Clutch Site

Why did you select Pitangent Analytics and Technology Solutions Pvt Ltd over others?

• High ratings
• Pricing fit our budget

How many teammates from Pitangent Analytics and Technology Solutions Pvt Ltd were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Build an EHR for a physical therapy practice, including scheduling, Notes and reports. Key deliverables included MVP that had modules for therapist, admin and staff. Core deliverables included SOAP notes by patient, scheduling for each therapist, report generation, and invoicing by admin.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Easy data entry for busy therapists, scheduling therapy sessions, build SOAP notes and running reports.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Delayed the project by 2 months to just get started. After I made an on-site visit, they still did not understand the requirements, despite several in-person and virtual meetings. Project management and communications skills were subpar. However, the worst part was the 6-month delay and delivery of a broken application, code that didn't work half the time, and did not meet any compliance or agreed-upon objectives. The only solution they had was to take a week to discuss internally and change the project manager. The director and owner, (Miltan) was not responsive and always came up with excuses that next module will fix the errors and remove bugs. But it was clear that the team had never worked on any HIPPA product, and didn't have any healthcare background.  We decided to kill the product and cut losses, a complete waste of 7 months and thousands of dollars! I hope those considering PiTangent will do thorough due diligence and not go purely on cost. There is a reason they are cheap. Please make some calls and speak with real customers who have experience with them before moving forward. 

What was your primary form of communication with Pitangent Analytics and Technology Solutions Pvt Ltd?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

There was nothing impressive other than their name!

Are there any areas for improvement or something Pitangent Analytics and Technology Solutions Pvt Ltd could have done differently?

Accountability, communication and following standard software dev processes and frameworks. Don't lie if you don't have experience because the truth will eventually come out.

BACKGROUND

Introduce your business and what you do there.

I’m the founder of Ondigo, a telecommunications provider for IoT use cases. We provide a connectivity management platform.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Pitangent Analytics & Technology Solutions Pvt Ltd?

We needed help with building our platform.

SOLUTION

What was the scope of their involvement?

Pitangent has built our connectivity management platform. Initially, they assessed my desired outcomes and designs. Based on that input, they developed a plan with milestones to achieve it.

Now, we have our connectivity platform up and running. Still, if one of our customers needs additional programming, we leverage Pitangent to make the changes needed.

What is the team composition?

I’ve worked with five teammates from Pitangent.

How did you come to work with Pitangent Analytics & Technology Solutions Pvt Ltd?

We found Pitangent online. When we had the idea for building our platform, we started looking for a business partner who asked the right questions to ensure that our desired outcome was achieved; it was a selection process. Pitangent was the candidate that did it the best, so that was why we chose them.

How much have you invested with them?

We’ve spent around $15,000–$18,000.

What is the status of this engagement?

We started working together around March 2021. Our project is now in the final stage; we’ve almost finished.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Our engagement with Pitangent has had a positive impact on our company because they’ve achieved our desired outcome regarding what we wanted to develop. Additionally, we’ve been able to utilize their knowledge and indirectly provide said knowledge to our customers; thanks to our platform, we’re able to provide them with bespoke solutions. Overall, choosing Pitangent as our business partner was a very good choice because we’ve built a strong partnership.

How did Pitangent Analytics & Technology Solutions Pvt Ltd perform from a project management standpoint?

Everything has been very clear because Pitangent has very good communication skills. For example, if they have holidays, they notify me in advance which days they won’t be available. Regarding timelines and meeting deadlines, we have absolutely no complaints about Pitangeng’s work. They always deliver on time.

Are there any employees from the service provider's team that you would like to give a shout-out to in this review?

I would like to send a shout-out to Khadimul (Technical Team Lead), who has been a great asset, as well as a shout-out to Bapita (Assitant Project Manager).

What did you find most impressive about them?

Pitangent’s open communication and ability to set the right expectations are impressive and very important.

Are there any areas they could improve?

I’m very happy with the way everything has gone, so I can only advise Pitangent to continue doing what they’re doing.

Do you have any advice for potential customers?

Do your pre-work and keep in contact with Pitangent. If something is different than what you expect, say it immediately because Pitangent has a very open communication culture; doing business with them is a pleasure.

BACKGROUND

Introduce your business and what you do there.

I’m the director of Selr Group, a software company. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Pitangent Analytics & Technology Solutions Pvt Ltd?

We needed Pitangent Analytics & Technology Solutions Pvt Ltd to provide design and development services.

SOLUTION

What was the scope of their involvement?

Pitangent Analytics & Technology Solutions Pvt Ltd has provided me with design and development services. After sharing my product concept, they utilized JavaScript to build my apps for Google, Android, and iOS.

These apps serve as a check-in system for contractors. Its primary feature is the geo-tracking system that automatically registers the contractor’s arrival at a particular site. This eliminates the need for paper sign-ins at various building sites and apartments. In addition, it has a license check function that verifies the contractor's licenses and insurance to ensure compliance. Furthermore, the app sends notifications regarding the contractors currently on-site. 

Additionally, the team has designed and developed my website from scratch. The website allows customers to easily purchase a subscription for our software and provides them with detailed information about our products.

What is the team composition?

We work with over 10 people.  

Are there any employees from the service provider's team that you would like to give a shout-out to in this review?

Shyamsundar (Project Manager) is my main point of contact. 

How did you come to work with Pitangent Analytics & Technology Solutions Pvt Ltd?

A friend recommended Pitangent Analytics & Technology Solutions Pvt Ltd to me, and I chose them for their understanding of every aspect of my project. Additionally, they provided me with an excellent quote. 

How much have you invested with them?

The project has cost $35,000 so far. 

What is the status of this engagement?

We started working together in October 2022, and the collaboration is ongoing. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I’m very satisfied with the design and functionality of the products that Pitangent Analytics & Technology Solutions Pvt Ltd has delivered. Although we’re still in the testing phase, we’re pleased with the experience thus far. 

How did Pitangent Analytics & Technology Solutions Pvt Ltd perform from a project management standpoint?

Pitangent Analytics & Technology Solutions Pvt Ltd’s is efficient in managing the project and the team delivers in a timely manner. We utilize Trello to manage tasks and communication is facilitated through WhatsApp, where I have direct access to the team. If any issues arise, I simply send a screenshot and report the problem. The team promptly addresses any bugs or concerns.

What did you find most impressive about them?

I’m impressed with the diverse range of areas that Pitangent Analytics & Technology Solutions Pvt Ltd covers. Their sizable team is capable of addressing all needs from beginning to end. 

Are there any areas they could improve?

No, there’s nothing I’d have them improve. 

Do you have any advice for potential customers?

Research the product that you want to build. Gather as much data as possible and try to find a similar product in the market to share with them. 

BACKGROUND

Please describe your company and your position there.

I am the CEO of the company

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Pitangent Analytics & Technology Solutions Pvt. Ltd. (Formerly Openweb Solutions), and what were your goals?

I wanted to find an excellent agency to build a full web application. My goals were to have a secure and clean web application.

SOLUTION

How did you select this vendor and what were the deciding factors?

I have interviewed many different vendors and I have scored them on different criteria. Pitangent scored best overall, and there was a good fit with the account managers from the beginning.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The steps are hard to describe because it was a large project with a lot of complexities. They were able to break it down into pieces that were delivered better than my expectations.

How many people from the vendor's team worked with you, and what were their positions?

6, of which were technology architect, designer, and front-end and back-end developers. They work in harmony!

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The web app is working properly. They organized milestones with testing and making changes so it works very well.

Describe their project management style, including communication tools and timeliness.

To be honest, I would highly recommend working with them. They are very reactive, professional, and they want the project to succeed. They are very nice people, too. I highly valued their discipline and work mentality!

What did you find most impressive or unique about this company?

The quality, the quality, and the quality, in all aspects.

Are there any areas for improvement or something they could have done differently?

No, all was good.

BACKGROUND

Please describe your company and your position there.

I'm the founder of a freight based marketplace. We provide a venue for brokers, shippers, and carrier to meet and negotiate rates for moving shipments across the country

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Pitangent Analytics & Technology Solutions Pvt. Ltd. (Formerly Openweb Solutions), and what were your goals?

We hired Pitangent to develop our marketplace from scratch

SOLUTION

How did you select this vendor and what were the deciding factors?

We interviewed multiple companies and teams but ultimately decided on Pitangent because of their expertise and their non-cookie-cutter approach to developing.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We let the team at Pitangent manage the entire project themselves. We gave them an overview of what the system would need to do, as well as future capabilities and they brought forth an incredible piece of software.

How many people from the vendor's team worked with you, and what were their positions?

I worked extensivley with the CEO Miltan, who is still a very valueable partner in our company's day to day operations, as well as Project Manager Saikat who was our main point-man on the project.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We are still in the beta testing of our project.

Describe their project management style, including communication tools and timeliness.

Miltan and Saikat are both very hands on and when the team needed something, they were able to get it done or resolved very quickly!

What did you find most impressive or unique about this company?

Their knowledge and skill at what they do, but more importantly their ability to dumb it down for us non-tech people

Are there any areas for improvement or something they could have done differently?

Covid put a hamper on things as it did for everyone in the world, However Pitangent persevered, adapted and grew from the experience. I think this is going to make them a much more productive team going forward.

BACKGROUND

Please describe your company and your position there.

CEO

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Openweb Solutions?

To develop a android app and a back end to work with it.

What were your goals for this project?

Responsive and functional app with amazing UI/UX and good ads to bring profit.

SOLUTION

How did you select Openweb Solutions?

Saw amazing reocmendation and they had a very attractive price. Not to mention that they have great english, which is a rarity.

Describe the project in detail.

Development of a "tinder" like app, where users submit confessions. The app needed multiple refinment in the UI and UX, as well as ads and aditional funcitonality. The back end needed refinment in regards to the interface and speed of loading.

What was the team composition?

1 PM and 2 Developers.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

I struggle to find developers with decent English. Sorry, but that's the truths. Many claim to have "native" level of English, but in reality, it's far from it. In this case, all the developers had amazing English, making communication a breeze.

The developers shared a good amount of photos and videos, in the process. Allowing me to understand the challenges and process.

How effective was the workflow between your team and theirs?

The guys were always available, even on weekends, I could not be happier with the service that I got! (and the price was vert affordable!) Super effective communication!

What did you find most impressive about this company?

The developers did serious research, in order to finding all the possible repositories, and testing all of them find the best one. I changed my mind a fair few times, and at some point I expected them to snap at me, I was wrong, the team was patient and understanding.

Just a delight to work with. The developers shared a good amount of photos and videos, in the process. Allowing me to understand the challenges and process. I had issues with the way I defined my ad providers, the team jumped in and without hesitation and helped change the settings and configuration to resolve the issue.

Total professionals!

Are there any areas for improvement?

None. Highly recommanded and will use their services again.

BACKGROUND

Introduce your business and what you do there. 

I’m the founder of a FinTech startup project, which comprises a web-based portfolio and risk management solution.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Openweb Solutions? 

I was initially working on the project myself with a few other colleagues, but our circumstances didn’t allow us to take on the development full time. As such, we needed competent, cost-efficient developers to build out our proprietary risk management solution.

SOLUTION

What was the scope of their involvement? 

Openweb Solutions used our provided requirements to develop a risk management app. It’s a portfolio management solution that involves three steps: first, a user chooses stocks or assets that are suitable to their risk appetite; next, they buy the stock; finally, they manage their investments and risks.

The app features multiple tools to help users throughout the process, from choosing the appropriate stock to monitoring their assets. It can be difficult for users to keep track of each investment when they have a large portfolio of stocks, so our solution helps provide a financial overview.

Currently, we’re still working on the app and hope to launch soon. Openweb Solutions is building the app with Vue.js and PHP, using MongoDB for the database. There’s still a lot to test and fix, but Openweb Solutions has supported us throughout.

What is the team composition?  

They’ve assigned 2–3 developers and 1–2 designers on our project. The main architect is also involved when necessary. If I ever need anything, their CEO is happy to take my phone call.

How did you come to work with Openweb Solutions?

Their CEO reached out to us on Upwork. He made a good impression, had strong English skills, and was technically competent. Even though there was a considerable number of employees who could’ve approached us, it meant a lot that he was the one to contacts us and walk us through the initial steps. 

How much have you invested with them? 

We’ve spent between $20,000–$50,000 thus far and pay as we go.

What is the status of this engagement?

Their work started in August 2018 and is ongoing. We have so many ideas to implement in the future that I don’t think the project will ever be completed. However, if everything goes according to plan, we’ll launch our solution in Q2 of 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We’re currently preparing to start beta testing in a couple of weeks, so we don’t have any hard metrics to share. But, visually, the solution fits what we had in mind. Whenever we ask them to build something, they typically realize our idea within a few iterations. 

I also appreciate that they’ve shown real dedication to the project. At times, it turned out that I had made a mistake or hadn’t given clear instructions. Instead of just executing on my commands, they really thought about the project and raised any potential concerns.

How did Openweb Solutions perform from a project management standpoint? 

Their responsiveness and communication are excellent, though they could improve their documentation.

What did you find most impressive about them?

They’re technically capable and really responsive. Even though they work remotely, communication is almost in real-time. 

Are there any areas they could improve? 

As I mentioned, they could document the work a bit more.
 

BACKGROUND

Please describe your company and your position there.

I'm a co-founder of an IT software and services company. We develop web and mobile applications.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Openweb Solutions?

We needed resources for staff augmentation.

What were your goals for this project?

We wanted to catch up on our project after we fell behind earlier due to a shortage of internal resources.

SOLUTION

How did you select this vendor?

They were recommended by another firm.

Describe the project and the services they provided in detail.

They helped develop a solution using Angular.js, Laravel, and Electron frameworks. Their work included frontend web development and a web backend.

What was the team composition?

They provided a programmer analyst.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Their professionalism and speed in understanding our needs helped us recover from the initial delay, allowing us to meet our client’s needs and generate satisfaction.

How was project management arranged and how effective was it?

We defined a series of milestones to evaluate our progress in a timely manner and we checked it periodically.

What did you find most impressive about this company?

They were competent and easily understood our needs.

Are there any areas for improvement?

No, we’re very satisfied.

BACKGROUND

Introduce your business and what you do there.

Wopio brings together companies that have free space with businesses that want to promote their products but don't have the space to bring it to the customers. I’m the connection between our team and the software developers at Openweb Solutions.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Openweb Solutions?

We outsourced the development of the platform to Openweb Solutions.

SOLUTION

What was the scope of their involvement?

Initially, I defined what frameworks and languages they should use. They are using PHP with a Laravel framework and JavaScript using jQuery. They are using an Agile method to build the platform. What's unique about it was creating the objects or the shops. While the process is similar—like putting something up on eBay—our product is unique. The website is still in progress, but we're about 80% done now.

We have about five contact persons or so at Openweb, depending on what we are currently working on. I’m mainly speaking to three persons—a designer, one or two programmers on the frontend and backend/server-side, and their boss. I talk with the latter for invoicing and administrative stuff.

How did you come to work with Openweb Solutions?

When I had a previous project on Upwork, Openweb was one of the top three developers that I wanted to choose. I ended up choosing somebody else, which was not a good experience. I remembered talking to Openweb before. I reached out to them again and asked if they were still interested in the project.

How much have you invested with Openweb Solutions?

We had a fixed amount and a specific list that we needed to get developed. We had the price and features we wanted, and they built a milestone plan based on that. We have 10 milestones. For each step, 10% will get paid. The initial amount was €3,500 [$3,915]. During the development process, we noticed that we needed additional things. We included those and paid extra.

What is the status of this engagement?

We started the contract around seven months ago.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

It was really good to see how Openweb developed the platform. They listened to my concerns, and I could see that they were knowledgeable. I have really high standards, but they quite often met those without saying anything.

How did Openweb Solutions perform from a project management standpoint?

We had some delays because we weren't clear in our expectations. They had to do some additional work as well. Generally, we are almost always on time.

What did you find most impressive about Openweb Solutions?

I don’t have much experience with outsourcing for developers, but I can see that they really have good code quality. Most of the ones I saw before didn't even have that.

Openweb’s people are really good communicators. If I sent them an email, I would get an immediate response and not have to wait a week. They answer in a day at most. Whenever I need something urgent, I get a response in minutes. They're working almost 24/7.

Are there any areas Openweb Solutions could improve?

We had a tracking tool that we didn't use that much. We mostly used Skype for communications. It’s really a small thing and not a concern. They are still growing.

BACKGROUND

Introduce your business and what you do there.

I am a serial entrepreneur running several online web portals.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Openweb Solutions?

In the UK, there are two main players in the real estate market—Rightmove and Zoopla. Both cater to real estate agents, with private individuals not being allowed to advertise directly. I am trying to create a solution that gives individual buyers and sellers more options. It will serve as a more exclusive platform overall. I wanted to develop a quality product and not just make one for the sake of having a platform. The biggest challenge was trying to find a developer who understood my requirements and who would be flexible about making adjustments if and when required.

SOLUTION

What was the scope of their involvement?

I worked with Openweb Solutions on a real estate project that involves a platform and apps. The current version of the platform is being developed using AngularJS and MongoDB.

Openweb Solutions suggested that each and every agent on the platform should receive a notification when their listings have been viewed. This gave them the option to communicate with the viewer right away. This is great for maintaining client interest. Each private lister or agent can also review statistics of their listings on the platform.

How did you come to work with Openweb Solutions?

I was working with a developer around nine years ago. When this project came up, I reached out to him. He told me he was working for Openweb Solutions and that I should talk to them. I found this to be a very sincere approach, whereas most people would have just taken the contract themselves. I set up a meeting with Openweb Solutions’ principal and was impressed with what I heard from him. He was willing to listen and gave me some good solutions that I hadn’t thought about.

How much have you invested with Openweb Solutions?

The cost of Openweb Solutions’ has been $23,000 so far. I find this to be reasonable compared to the apps and platform being built. I’ve spent much more on smaller projects in the past, but I was willing to make pricing adjustments.

What is the status of this engagement?

We started working with Openweb Solutions on the 5th of March, 2017. The work is still ongoing. We plan to finish it in two months.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

With Openweb Solutions, I didn’t just get a developer; I got a full team. My expectations have been exceeded, but it’s still early to fully tell. So far, Openweb Solutions’ quality of work has been very good. They’ve exceeded my expectations so far. We still have some time to go until the product is completed. Whenever a bug was identified, it was fixed immediately. When I had an issue with the design, I was given an updated version within one hour. Openweb Solutions actually assigned a more experienced resource with whom I’ve been very pleased. They can come up with solutions based on the descriptions I give, which I find wonderful.

How did Openweb Solutions perform from a project management standpoint?

I have access to a tracking portal that lets me assess the project and get daily updates. I can also look at the outstanding bug fixes and review the scope. I can also communicate directly with the project manager, coders, and designer from Openweb Solutions’ side. All deadlines have been met so far. Openweb Solutions actually delivered before the deadline on a few occasions.

What did you find most impressive about Openweb Solutions?

I’ve been impressed with their communication. The documentation is impressive and thorough. At the end of the project, I will be able to have anyone else continue the work since every feature was fully explained by Openweb Solutions. I’m only an investor, not an IT person. So, if I can understand Openweb Solutions’ documentation, then most people will also.