What evidence can you share that demonstrates the impact of the engagement?
We tracked a number of metrics with the system they implemented. I frequently check our performance rates against those of the domestic branch of our company to make sure we’re always hitting the right numbers in the larger context of the company.
ROI is our biggest focus, but we also keep an eye on costs per lead, qualified lead, and sale. Further, we pay close attention to our engagement rate. All of those metrics have improved since One12th’s campaign.
How did One12th3 perform from a project management standpoint?
Their project management style is excellent. They’ve introduced a few tools to us — most notably Slack — that we now use internally to improve our own communication and organization.
One12th has been very proactive in adjusting the talent on our project when they recognize we aren't getting the level of service we require. They’ve been very attentive to their team members and their deliverables, which I’ve always appreciated.
What did you find most impressive about them?
Going into the partnership, I knew one of the aspects I wanted most from a provider was the ability to provide quick attention. If we ever had something urgent to deal with, I didn’t want to have to wait several hours for a response. One12th has always been able to provide fast, undivided attention in critical moments.
Are there any areas they could improve?
There’s no one thing that they offer that they could really improve. They constantly work internally to improve their own team and quality of service. They’re innovative to the point that if one thing doesn’t work, they immediately pivot to trying the next.
Do you have any advice for potential customers?
Be incredibly transparent and open to trying new things. If you’re forthcoming with your company’s challenges and the goals you want to achieve, and you’re willing to try new things and learn, you’ll absolutely get the most out of One12th and their abilities.