Omega-R

What evidence can you share that demonstrates the impact of the engagement?

I specified many tasks and they interpreted them correctly. Not everyone can understand copious amounts of state legislature. It was a complex task and they did extremely well.

How did Omega-R perform from a project management standpoint?

In terms of communication, meeting deadlines, and accomplishing tasks, they performed excellently.

What did you find most impressive about them?

Their accuracy and rapidity of service stood out the most.

Are there any areas they could improve?

I can’t speak to any of significance. I thought they were great.

Do you have any advice for potential clients?

Keep in mind that, for some of their staff, English is not their first language. It’s helpful for the customer to make requests as clearly as possible. However, that’s true for any project no matter what language you speak. To clarify, I'm not a multilingual person and they're clearly capable of doing a great job.

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

We’ve had seven people use the app in the development stage. All of them have integrated the app into their day-to-day lives. It’s very stable, easy to use, and it hasn’t crashed at all. People like that they can load information into the app without performing organization tasks, and it’s all easily searchable.

How did Omega-R perform from a project management standpoint?

There was very good give and take throughout the process. They asked very good questions, and our primary liaison communicated well with us. We used Slack as our communications tool so everyone could follow along and see what was happening. Slack made it much easier to manage the project, as we had a record of everything that happened. It was a collaborative effort and it worked very effectively. The time zone difference worked to our advantage. When I started my day, I could see the work they had completed overnight.

They were honest and kept us informed of the challenges and successes they had throughout the process. The timelines they gave were generally spot-on. We had a very honest dialog, more straightforward than I’ve had with other programmers. They were very open to feedback and took corrective action when needed.

What did you find most impressive about Omega-R?

The scope of what they can bring to a project is impressive. They have a good graphic design eye. People really like the logo they created, and it’s something we would never have envisioned on our own. We thought we would need to hire multiple firms for the varying projects we had, but we found all that capability in Omega-R. That helped us a lot and probably saved us quite a bit of money.

Are there any areas Omega-R could improve?

I can’t think of any. Whenever we encountered an issue, it was resolved quickly. As they grow as a company, it’ll be important to ensure they have adequate staff to maintain momentum in all their projects.

Could you share any statistics or metrics from this engagement?

Obviously, when we started developing, we were focused completely on the technology part until we actually built the technology. We haven’t thought much about user engagement. We haven’t thought about the user life cycle and how we can make it fun, interesting, and challenging for somebody who wants to play the guitar. Now that the application has been launched, we realize we’re getting downloads, but we’re not getting the engagement we want. We’re rewriting the script right now and trying to figure out how to make it really cool and interesting for somebody who wants to play or somebody who’s been playing for a while and wants to get better.

What distinguishes Omega-R from other providers?

Omega-R speaks up about whatever things that they feel are wrong. There is never a debate. When something is wrong, they fix it, which is a very nice and professional way of dealing with things because I’ve dealt with developers who will try to push off the blame. With Omega, it’s different. If something is wrong, they tell you it’s wrong. They don’t wait for you, or if you tell them it’s wrong, they will agree and they will move on and fix it. I think that’s what makes them special.

Is there anything Omega-R could have improved or done differently?

Design. I had to hire about three or four designers during one year because the designer they employed in the company left them, and for three months, they didn’t have a designer who could work on the user [UI] interface designs and user experience [UX] for the application. Then, I had to go and find designers on my own because I didn’t want the entire project to fail and get delayed because of designs. Trying to find a designer is also a trial and error process because you’re dealing with freelancers. I would strongly recommend they focus a lot on this particular area and beef it up.

What distinguishes Omega-R from other providers?

Omega-R responded quickly. I think what I liked is that they also helped come up with additional ideas. They took my ideas and helped me brainstorm. They offered up other suggestions. They were equally involved as I was in the creative decisions. It was awesome.

Is there anything Omega-R could have improved or done differently?

No. I think they're awesome.