Cybersecurity IT Managed Services
Less than $10,000
February 2023

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"The service and communication were prompt and professional."

Mar 9, 2023

Office Manager, Tentinger Law Firm

Libby Suflita

Legal
Apple Valley, Minnesota
1-10 Employees
Online Review
Verified

Norad Services LLC provided cybersecurity services for a law firm. The team installed a Malware Bytes program and set up a virtual environment for further investigation.

Norad Services LLC delivered the project on time, exceeding the client's expectations. They communicated frequently and promptly via email, ensuring an effective workflow. Their excellent flexibility and exceptional customer service were hallmarks of their work.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Office Manager of Tentinger Law Firm

Describe what your company does in a single sentence.

We are a law firm that practices personal injury, family law, business litigation, insurance defense, bankruptcy, and lease terminations for landlords.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Norad Services LLC to accomplish?

Help us investigate a potential email threat.
Scan Office PCs for Viruses and Malware

SOLUTION

How did you find Norad Services LLC?

Referral

Why did you select Norad Services LLC over others?

Other

What was the size of Norad Services LLC’s team?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

We contacted Norad Services to investigate a spoof email that was sent from an employee's email address. Jeff F. of Norad Services remotely accessed 3 staff computers and scanned them for viruses and malware. He installed a Malware Bytes program and provided us with helpful information on obtaining better virus and malware protection in the future.

Jeff set up a virtual environment to further investigate the spoof email and sent us a detailed summary of his findings. He also assisted us with troubleshooting an issue that occurred in the Outlook account that sent the spoof email.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Issues were resolved and information was provided to help protect us better in the future.
Issues were resolved.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The service and communication were prompt and professional.

What was your primary form of communication with Norad Services LLC?

Email or Messaging App

What did you find most impressive or unique about this company?

Their flexibility and exceptional customer service.

Are there any areas for improvement or something Norad Services LLC could have done differently?

RATINGS

5.0

Features	Small $450 /mo	Medium $1,000 /mo	Large $2,000 /mo
6 Hour MSP	Charge in 15 minute increments	Patch management	Hardware inventory

Norad Services LLC

Network, Operation, Repair And Design Services

Pricing Snapshot

What Clients Have Said

Most Common Project Size

Select a service to see pricing information

Highly Rated Similar Providers