NineTwoThree

BACKGROUND

Please describe your company and position.

I am the Product Manger of Amerit Fleet Solutions

Describe what your company does in a single sentence.

Provide fleet maintenance services to large commercial fleets.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire NineTwoThree to accomplish?

• Determine if work completed by technician is correct.
• Create a mechanism to check the technicians work in real time.
• If the work is incorrect generate a note of what is incorrect.

SOLUTION

How did you find NineTwoThree?

Online Search

Why did you select NineTwoThree over others?

• High ratings
• Good value for cost
• Company values aligned

How many teammates from NineTwoThree were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

For the services we provide our clients we have implemented a repair order quality review. This review is manual and confirms that all information on a repair order is correct. This process is built to ensure that our customers are correctly invoiced.

We started with 923 to try to automate this process using AI. Most attributes of a repair order can be analyzed using if then logic but the technicians leave comments on the repair order that can also determine if the order is correct or not. Our original goal was to have 923 analyze the comments using AI to determine the correctness of the RO. 

We followed this path and gathered data trying to complete this task before realizing our scope was too narrow. The repair order quality team does not only review comments, parts, labor, tasks to determine correctness they review the entire RO. We then decided to expand our scope to review the entire RO with the goal of determining the correctness of the RO.

In an ideal world we would have had millions of historical data points for the team to review. This was not the case due to the structure of our data that presented challenges when trying to see historical changes for the 923 team to analyze. We worked on building this historical data in real time for them to analyze but this provided a relatively small sample size.

Even with this small sample size 923 delivered on the goal of analyzing the correctness of the RO. They would not only determine the correctness of the RO but provide a score of how confident the model was in the results. They then went a step further and worked on pointing out the exact error in the repair order and what the failure reason was. We continued to go through testing delivering on our next goal of providing not only that the RO was correct or incorrect but also pointing out where and what the errors were.

By this point in our project we had determined that there would be too much risk in completely replacing the repair order quality review team.  We shifted focus from replacing the repair order quality team to generating a message directly to the technician with the AI Models results. This solution, which was recommended by 923, eliminates this risk by displaying an error/quality check message to the tech that they could review or ignore. Instead of waiting until the last possible moment to check for correctness we are getting the root cause of the issue. The final deliverable was to create an API that could take the details of the Repair Order and deliver a score with error reasons for the repair order. This final piece was delivered by the 923 team.

The 923 team was fantastic to work with and taught me a lot about ML and AI. The team was patient while we worked through solutions to help them and always delivered on time. This was our first step into AI/ML and we have learned a lot to set us up in the future. Our biggest issue that 923 was able to overcome was data. We did not have the historical records to be able to supply for the model learning. Even with a small data set 923 was able to deliver great results. Rather than just taking our requirements and building something they took the time to learn our internal processes and make suggestions on how we could implement the solutions theyve developed. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Determine the models accuracy - overall the model was around 75-80% accurate when comparing the models predictions to what the repair order quality team actually did.

Accuracy by cost - the model was able to determine the correct result with a high level on confidence on RO's with the a cost less than $500. Our biggest risk when replacing the repair order quality team is invoicing the customer the incorrect amount which results in either over charging the customer or under billing them and missing out on revenue. The 923 was able to demonstrate the accuracy in costs buckets and the possible dollar risk with each bucket. While we did not move forward with replacing the quality team this has set the framework to review orders at certain cost thresholds to reduce risk but still have a significant impact.

Model score - the model will generate a score for 100% of the RO's that are passed through. With this score we are able to determine if we should display the message to the end user or leave it alone. If the model is not confident in the results then we can choose not to display the result.

Failure reasons - Providing not only the score of the RO and if it was a failure but stating where the error occured and why it was generating. The 923 delivers this on every RO that is passed through to them. Comparing with notes left by the quality team we have achieved an almost exact match and caught errors they have missed. By producing these failure reasons this is a significant feature when generating the quality check message to technicians. Rather than simply stating something is wrong, double check your work (which they would likely ignore) we are able to generate a check that say X thing is wrong with this section of the order. 

Quality check API - By developing this API we now have a mechanism to get results from the model and share them with the end user. In our case this will be when the technician completes a job we will pass the order details to the API to return the score and results. Implementing this mechanism will have a siginificant impact on the overall quality of the RO's because we are implementing a check at the source. In our current state when a technician completes an RO it can take the quality team 6-8+ hours to review the order. This check is now happening in seconds while the work is still fresh in the technicians mind. If the quality team finds an error they will flag it and send back to the technician who will correct, which can take an additional 4-6 hours. With this check happening at the time of completion we should see an overall decrease in time spent reviewing orders by the quality team, time to detect errors, and reduce time needed to complete and invoice the customer.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The 923 team always met timelines for deliverables and quickly responded to my teams needs. Because they took the time to get to know our business and learn our process they were not only able to adjust to changes in scope but were also able to recommend ways to implement solutions. 

They set up our weekly touchpoints and were always available to schedule additional time as needed. They shared constant updates on the progress and results of their work. One of my favorite things about them was their ability to share the results of their work in a clear way that could be understood even if you are unfamiliar with AI/ML. This was my teams first time working with AI/ML and they were able to eliminate any confusion we had on the process/results which can be very complex.

The team always escalated potential blockers early on the process to give my team time to action. If we were delayed in actioning these blockers they continued to work and provided creative short term solutions while our plan was implemented. I greatly appreciate their commitment to the project and the way they were able to adjust on the fly when needed to deliver the best product.  They are committed to providing the best experience to their customers and have always delivered on time.

What was your primary form of communication with NineTwoThree?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their ability to learn about our business and understand our goal was truly impressive. Going from knowing nothing about a company and the way they work to delivering the results they did was impressive. 

As I have mentioned this was our first time working with AI/ML so we really didnt know what was needed or what to expect. This was epsecially true in how our data was structured. What I found to be unique about 923 was their willingness to work with us while we built our historical data. It started with manual data queries and uploading to a shared filed before automating this process. Even during the early days of the project they were able to deliver fantastic results and learn more about our business. Because of the process we implemented with 923 we have set ourselves for future work in the AI space.

The final thing I was impressed with is their communication and ability to summarize results. We were constantly updated on their progress. They were able to provide great detail on how they acheived the results without causing confusion and answered any questions we had clearly. The AI/ML world an be overwhelming and complex but when talking through it with them I felt I had all the information necessary to make a decision and provide direction.

Are there any areas for improvement or something NineTwoThree could have done differently?

No the only problem we faced during our project was data. Mainly that we had not set up our data to track historical changes over time making it difficult to analyze. We have learned so much from this team and our currently working on projects to improve our data for future work with AI. Would love to work with this team again.

BACKGROUND

Please describe your company and position.

I am the Sr. Product Manager of SimpliSafe

Describe what your company does in a single sentence.

SimpliSafe is a home security company, specializing in hardware systems and services.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire NineTwoThree to accomplish?

• User Journey Mapping
• New Mobile App Design
• Web App redesign
• Qualitative User Studies
• A/B Testing

SOLUTION

How did you find NineTwoThree?

Referral

Why did you select NineTwoThree over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from NineTwoThree were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

923 delivered figma designs for full mobile app for new innovation team initiative. Based off our initial set of requirements, Andrew and his team conducted user journey mapping and created mockups to set the direction for mobile app.

Stephanie created a detailed project schedule to meet our deadlines, and continued to work with us to collaborate and iterate on our designs based off of user feedback from our alpha and beta testing. 923 leveraged our existing design language library and also created custom iconography and components to deliver a full mobile app experience for our ReactNative devs.

923 also helped us conduct user exit interviews to learn more about app usuability, gather service feedback and synthesize results.

Additionally, we have been collaborating with 923 on a webapp redesign. Our webapp had multiple sets of complex requirements, and Andrew and his team spent extensive time with us user journey mapping and conducting customer interviews to kick off requirements setting for the initiative. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

923 delivered a complete mobile user interface for a custom mobile app, complete with a working clickable prototype. 923 was rigorous with implementing the latest and greatest UX best practices, delivered to our specifications and on time, and helped us achieve over a 4 stars out of 5 on app reviews. 

923 supported our internal milestone review process by delivering highly detailed user insights from consumer research they conducted with our users.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

923 was extremely communicate and flexible with our program needs. We were able to establish a a program timeline proposed by our product manager Stephanie and her team for our initiatives, while 923 was also extremely responsive to support our fast-paced program and changing priorities.

Stephanie was always quick and diligent in capturing our open questions and action items each week, and turned around proposals to resolve our open issues to keep our program moving forward. 

What was your primary form of communication with NineTwoThree?

Virtual Meeting

What did you find most impressive or unique about this company?

Although we were not able to leverage all their services offerings due to having internal development resources, 923 was a small but mighty solution provider and collaborator. They can cover an extensive breadth of solutions across the product development lifecycle. They helped us go from concept to finished product for a custom mobile app in record time.

The team was always striving to provide high quality ideas, leveraging both creative, best in class UX recommendations and also injecting really interesting opportunities to use advanced technologies. Wherever we needed additional support during our design atesting processes, 923 was able to fill the gaps quickly and deliver high quality results.

Are there any areas for improvement or something NineTwoThree could have done differently?

None!

BACKGROUND

Please describe your company and position.

 I am the Product R&D of a non-profit company 

Describe what your company does in a single sentence.

Consumer protection non-profit

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire NineTwoThree to accomplish?

Deliver MVP of conversational chatbot with RAG architecture

SOLUTION

How did you find NineTwoThree?

Online Search

Why did you select NineTwoThree over others?

• Great culture fit
• Company values aligned
• AI development experience

How many teammates from NineTwoThree were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Deliver a performant LLM-powered system capable of answering user questions across specified categories (namely, all product categories covered by CR testing and reporting) by retrieving data from our resources (i.e., the CR Articles, Products and Cars databases)
• Deliver a consumer-facing conversational experience with interactive frontend components that leverages the underlying LLM-powered system
• Deliver an admin portal / interface that allows CR operations personnel to operate the system including user management, chat management, filtering and search
• A source code repository, which follows best practices in structure and syntax and lives in CR’s Atlassian suite
• Source code documentation and operations manual for admin app in CR’s Confluence
• Figma files of UX and Design work
• Completed Jira tickets

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

An MVP application that met requirements was delivered on time.

Vendor was able to adapt to reduction of scope.

Vendor successfully contributed across LLM development, frontend & backend application development, and UX/UI.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Excellent centralization of tasks in Monday.com and regular touch points with internal team to align project management boards and stay on track

Tasks were organized and completed on time.

AI development requires ongoing experimentation - there were experiments that went better and experiments that went less well. Coordinating experiments across teams proved challenging at first, however we improved with time.

I appreciated the regular feedback exchange with 923 management - it allowed us to make process changes along the way so that we could collaborate more smoothly

What was your primary form of communication with NineTwoThree?

Email or Messaging App

What did you find most impressive or unique about this company?

Fabulous communication from executives, and care to ensure project was running smoothly.

They showed impressive project management coordination across teams in many time zones.

Commitment from engineers to meet development deadlines and work after hours as necessary to drive project to completion.

Are there any areas for improvement or something NineTwoThree could have done differently?

On at least one occasion, responsibilities were rotated among engineering team members and some knowledge/context was lost. I wish 923 had spent more time on careful knowledge transfer when team members swapped responsibilities.

Collaboration with our DevOps org proved challenging at times (most of this was on us). It's a team that likes to do things its own way, not always the best way. 923 came in with different (and probably better) ideas for setting up the right environments -- which ended up clashing with the internal team's preferences. Though I know 923 was probably right, these decisions were outside of the scope of the project and I wish they had been able to conform to the internal group's preferences sooner. 

BACKGROUND

Please describe your company and position.

I am an executive at SWEE Technologies

Describe what your company does in a single sentence.

Digitally clone and sell sport coaching services. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire NineTwoThree to accomplish?

• Build a best-in-class application and platform
• Develop our website

SOLUTION

How did you find NineTwoThree?

Online Search

Why did you select NineTwoThree over others?

• High ratings
• Close to my geographic location
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from NineTwoThree were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Development of a mobile platform that includes receiving video from proprietary hardware and the camera from the mobile phone so that it can be processed using AI to analyze movement patterns. 
• Worked with our team to help design the front-end UX 
• Worked with our internal developers to optimize the backend so there was seamless and resilient integration with the front-end
• Facilitated moving processes that were happening on cloud onto the device so that we could provide services with much greater efficiency. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We have a functioning product that exceeds our expectations. All of the people using our product, understand how to use it and are receiving the intended value proposition. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They met almost every target delivery date and were within budget. They also handled our change order with ease, limiting delays to final delivery date and cost overruns. Furthermore, their project management team is proactive in identify potential problems AND solutions to both soft and hard problems. 

What was your primary form of communication with NineTwoThree?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They exceeded every deliverable and made it feel as if they were an internal part of our company. It seemed that their number one priority was to achieve the internal goals that our company set so there were many times they would come up with recommendations that would reduce their near-term billables but be a better strategic execution strategy for us. To sum it up, they met every deliverable and helped us craft the optimal straegy along the way. 

Are there any areas for improvement or something NineTwoThree could have done differently?

NineTwoThree's specialists are excellent communicators. They have many procedures for their Monday.com Boards and Slack cadence. However, there must be a way for agencies to have one system in the future - maybe if you are reading this - ask them to build that too - because I am sure it will be A+

BACKGROUND

Please describe your company and position.

I am the Product Manager of company

Describe what your company does in a single sentence.

We are a certifying body for project management as well as a project management membership association.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire NineTwoThree to accomplish?

• Create of proof of concept practice exam using adaptive learning technology

SOLUTION

How did you find NineTwoThree?

Online Search

Why did you select NineTwoThree over others?

• Great culture fit
• Good value for cost
• Easy to communicate with, knowledgeable team, and understand business needs

How many teammates from NineTwoThree were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

923 created a proof of concept for an adaptive learning practice exam. They created multiple iterations allowing us to test the solution and make changes as it was being developed. After some changes were introduced, we tested in the 923 environment. Then, 923 worked with our IT security team to test the practice exam in our environment.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

A proof of concept, adaptive learning practice exam was created that will allow our organization to explore whether it will work with our existing technology and platforms.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, all items were delivered on time and we were in communication throughout all phases of the project. Any question or concern we had was responded to promptly and handled appropriately.

What was your primary form of communication with NineTwoThree?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I appreciate their ability to brainstorm with our key contacts to get the product we are interested in creating.

Are there any areas for improvement or something NineTwoThree could have done differently?

None. I was very satisfied working with 923.

BACKGROUND

Please describe your company and position.

I am the Co-Founder & CEO of Eazigo

Describe what your company does in a single sentence.

Eazigo is where travelers come to organize and share their travel plans with friends.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire NineTwoThree to accomplish?

• UI and UX Design
• Mobile App Development
• Website Landing Page

SOLUTION

How did you find NineTwoThree?

• Online Search
• Clutch Site

Why did you select NineTwoThree over others?

• High ratings
• Good value for cost
• Portfolio

How many teammates from NineTwoThree were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

NineTwoThree Venture Studio designed and developed an iOS app that allows travelers to easily organize and share travel plans with their friends. The app allows users to effortlessly curate personalized itineraries, explore an array of pre-existing travel plans, and extend exclusive invites to friends.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Milestones listed
• completed Delivery dates estimated time of completion
• Assigned tasks delegated to the assignee

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They deliver outputs in a timely manner. They shared their Monday.com board with me so that I can follow along with their team's progress. If there were any potential delays, they made sure to inform me and take the necessary steps to get back on track or adjust.

What was your primary form of communication with NineTwoThree?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Despite the time difference, the team was able to reply to me in a timely manner whenever a concern arose. The CEO also provided his cell phone number in case I needed to reach out to him for a quick or emergency call / text.

Are there any areas for improvement or something NineTwoThree could have done differently?

Be very clear with certain words in the SOW. There were a couple of items in the Project Scope that were interpreted differently by each party. I would also recommend putting more emphasis on your QA Team as I found many bugs that should not have been there. The first version of the app that was presented had many problems with basic functionalities. I had to spend a lot of time going through all the minor details of the app to make sure that simple features were working.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of a fintech startup in its seed stage. I have a technical background.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with NineTwoThree?

We needed to develop a mobile application to showcase our services. I have a technical background and wanted a company that could work with my internal team. 

We’re a consumer-oriented fintech, and our long-term goal is to be a B2B company. We needed to develop our capabilities and services directly to brokers since brokers have a long sales cycle.

SOLUTION

What was the scope of their involvement?

NineTwoThree designed and developed native iOS and Android applications. They started the project by conducting market and users research with interviews, and their findings were the basis for the app’s design and development proposal. 

NineTwoThree designed the app’s UI/UX using Figma and generated the app’s flows, user personas, and user journeys. After NineTwoThree completed the design phase, we decided to move forward with them for the app’s development. NineTwoThree worked with our engineering team and developed the iOS app using Swift and the Android app using Kotling.  

Our company’s goal is to change how users interact with markets because most people don’t think in terms of financial language. Our app takes a regular idea; for instance, if a user wants to invest in cancer research, they can enter that into the app, and an AI will do research and construct an investment portfolio. Users can select an investment option and monitor their investments through the app. 

Our app allows any user to create their own exchange-traded funds in a natural and easy way. Our in-house team developed the app’s AI. We built an AI that understands financial language and constructs an optimized portfolio. 

What is the team composition?

We worked with Oleksandr (Android Developer), Katerina (iOS Developer), Zoriana (Junior Project Manager), Andrew (Founder & CEO), and Pavel (CTO).

How did you come to work with NineTwoThree?

I found NineTwoThree on Clutch. I have experience working as a CTO and have worked with several contractor teams in the past. An important thing for me was working with a company whose team leaders were local in Boston so I could have close contact with them. 

I talked to two other companies that work on app development in my area. I chose NineTwoThree because I could speak to Pavel in a technical depth that I didn’t find in the other companies I interviewed. We both had experience as CTOs, which helped us have technical clarity and debate different approaches. 

How much have you invested with them?

We spent $250,000 with NineTwoThreee. 

What is the status of this engagement?

We started working in the design phase in July 2022, and NineTwoThree started the development phase in October 2022. They’ve finished the app’s development and will provide maintenance as needed. NineTwoThree will also assist us with the app’s launch process to publish it to the app stores.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

NineTwoThree met my requirements, and our teams worked excellently together. We had access to NineTwoThree’s GitHub repositories early on and could see what they were working on. Our engineering teams had an excellent rapport and worked as one team. 

How did NineTwoThree perform from a project management standpoint?

NineTwoThree finished the project by the expected date and stayed on budget. They used monday.com for project management, and our team had access to it, although we didn’t use it. I could check what they were working on on monday.com, but we predominantly used Slack. 

We worked smoothly together, and our teams had active communication through Slack. Zoriana was amazing at keeping the project on track. She was phenomenal throughout the process and was always available to help raise questions. 

What did you find most impressive about them?

I was most impressed with NineTwoThree’s team. I was looking for a team that had been working together for a long time. I’ve encountered other contractor companies whose team hasn’t worked together as much. NineTwoThree team had been working together for six years, which shows in their work and process. The designer knew what was possible to develop and what wasn’t, and this was a key ingredient for our project’s success.

On the development side, Oleksandr was super proactive and thoughtful. He was very open and vocal about working with my team effectively, which was something I hadn’t found in other design firms. Andrew and Pavel had engineering backgrounds that helped us work smoothly — we spoke the same language.

Are there any areas they could improve?

I can’t think of anything for NineTwoThree to improve. I was worried we would have a problem, but everything was perfect, and we all benefited from our relationship. 

Do you have any advice for potential customers?

I recommend ensuring NineTwoThree’s team works together on an individual basis. This didn’t feel like a contract development team because we all worked great together. I also recommend establishing this culture of collaboration from the beginning of your project and keeping it throughout the engagement.

BACKGROUND

Introduce your business and what you do there.

I’m the co-founder and CEO of Dataflik. We provide marketing data to real estate investors and agents. We predict what homes will sell off-market to investors and when to sell on-market with an agent. Therefore, agents can use this to generate more listings.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with NineTwoThree Venture Studio?

As a startup, we couldn’t afford a CTO, so we needed to scale our development staff.

SOLUTION

What was the scope of their involvement?

NineTwoThree Venture Studio has built our UI, our dashboard, and all our algorithmic models for real estate agents. They work on full stack development on the UX/UI side, machine learning, and data science. Our largest projects are between 2,000–3,000 hours.

Our internal team works on prototyping, and NineTwoThree Venture Studio implements the automation and architecture of our company. They primarily use Figma for the UI. The development stack is a combination of 6–7 languages, including AWS, React, and SQL.

What is the team composition?

We work with eight teammates: Paul (CTO), Andrew (CEO), a project manager, a QA engineer, two full stack developers, and two machine-learning software engineers.

How did you come to work with NineTwoThree Venture Studio?

I found them from a PPC ad.

How much have you invested with them?

We’ve spent about $350,000.

What is the status of this engagement?

We started working with them in March 2022, and our partnership is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Thanks to the algorithm that NineTwoThree Venture Studio has helped us construct, we predict accurately about 60%–70% of home sales. We’re one of the top five companies in the industry. We’re pretty happy with that, and it gets better every month. 

How did NineTwoThree Venture Studio perform from a project management standpoint?

NineTwoThree Venture Studio has been great. They’re pretty integrated into our daily staff meetings and work. Before them, we had a satellite office and a lot of overseas development. However, the language barriers were too rough, and communication was poor, so we swapped agencies. 

We use Slack for our daily conversations and a combination of Google Meet and Zoom for our video calls. Additionally, we use monday.com for project management.

What did you find most impressive about them?

The biggest difference marker is their knowledge. The team that supports and executes the implementation has vast knowledge and experience. Moreover, the founding staff is a treasure trove of insight, and everyone is incredibly strong at implementation.

Are there any areas they could improve?

No, I don’t want to touch anything. If it ain’t broken, don’t fix it.

Do you have any advice for potential customers?

Outline exactly what you need in thorough detail and take notes of everything. If they understand your vision well, they can add a lot of value.

BACKGROUND

Please describe your company and your position there.

Dock is a customer collaboration platform. I'm the CEO of the company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire NineTwoThree Venture Studio, and what were your goals?

We hired NineTwoThree to build out a number of features in the application, including Security Profiles and integrations with video providers. Our goal was to increase the speed of our product development while maintaining a high code quality.

SOLUTION

How did you select this vendor and what were the deciding factors?

923 impressed us from the beginning. Andrew was fantastic to work with when it came to scoping the project. Pavel and Tanya were amazing throughout the process as we moved into development.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The project included both front and backend work. Our tech stack is built on Javascript, React, Typescript, and GraphQL. The key deliverables were our Security profiles which included a complex admin flow, but also a streamlined customer experience. We also built integrations with Zoom and Gong.

How many people from the vendor's team worked with you, and what were their positions?

The team featured a project manager, developer and CTO.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

923 delivered an exceptional product right on schedule. They did exactly what we asked them to build with a really high code quality and very little oversight on our end.

Describe their project management style, including communication tools and timeliness.

Communication happened through Slack and Monday boards. We also had a weekly meeting where we reviewed open tasks.

What did you find most impressive or unique about this company?

923 has been incredible to work with and I'd recommend them to anyone looking for product development support. The code quality was exceptional. Tanya did an amazing job project managing everything from start to finish. It made things really easy for us as a customer.

Are there any areas for improvement or something they could have done differently?

Nothing that comes top of mind! We love working with 923. It's more expensive than internal engineers, but the speed and quality makes up for that cost.