New Technology Telecom Commercial and Investment (NTT Supercare365)

BACKGROUND

Please describe your company and position.

I am the IT Manager of Corsair Marine International

Describe what your company does in a single sentence.

Corsair Marine International

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire New Technology Telecom Commercial and Investment (NTT Supercare365) to accomplish?

• Build and operate a stable IT Managed Services environment for a 100-employee and 2 site company. Standardize network infrastructure and data systems under a secure, centralized, and scalable model. Reduce IT disruptions, improve productivity, and ensure business continuity.

SOLUTION

How did you find New Technology Telecom Commercial and Investment (NTT Supercare365)?

Online Search

Why did you select New Technology Telecom Commercial and Investment (NTT Supercare365) over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me

How many teammates from New Technology Telecom Commercial and Investment (NTT Supercare365) were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

IT service

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Reduce IT incidents by 40% within six months. Ensure 100% of devices and critical data are centrally managed and backed up. Maintain response time under 15 minutes and resolution time under 2 hours. Achieve over 90% end-user satisfaction.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They are respond and fix issue quickly, full information.

What was your primary form of communication with New Technology Telecom Commercial and Investment (NTT Supercare365)?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They have high technical knowledge, provide detailed advice and proposals, and are friendly.

Are there any areas for improvement or something New Technology Telecom Commercial and Investment (NTT Supercare365) could have done differently?

Technical should have better English skill.

Respond with Job done.

Some emails and requests are respond longer than 2 hours

BACKGROUND

Please describe your company and position.

I am the HR&Admin of DESIGN LAB ARCHITECTS CO.LTD

Describe what your company does in a single sentence.

DesignLab is a hospitality design firm, Asian-born with an international outlook. We offer master planning, architecture and interior design services.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire New Technology Telecom Commercial and Investment (NTT) to accomplish?

• Ensure network stability, provide data backup, and support IT services for all employees across the company
• Responsible for resolving issues related to network disruptions, infrastructure systems, and cybersecurity

SOLUTION

How did you find New Technology Telecom Commercial and Investment (NTT)?

• Referral
• Other

Why did you select New Technology Telecom Commercial and Investment (NTT) over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from New Technology Telecom Commercial and Investment (NTT) were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Ensure network stability, provide data backup, and support IT services for all employees across the company. They are also responsible for resolving issues related to network disruptions, infrastructure systems, and cybersecurity

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Since we started working with NTT, we haven't had any further issues with IT services. Everything has been running smoothly in terms of technology. The NTT team supports us as much as they can and is always responsive, proactive.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The entire team, from staff to management, has been very supportive, providing timely and easy-to-understand answers to all our questions.

What was your primary form of communication with New Technology Telecom Commercial and Investment (NTT)?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The pricing is reasonable, and the staff is very helpful and supportive

Are there any areas for improvement or something New Technology Telecom Commercial and Investment (NTT) could have done differently?

Just keep doing things as they are now, it's working well

BACKGROUND

Please describe your company and position.

I am the CEO of Alluvia Chocolate

Describe what your company does in a single sentence.

We are chocolate Bean - to-bar manufacturer.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire New Technology Telecom Commercial and Investment (NTT) to accomplish?

• MS 365

SOLUTION

How did you find New Technology Telecom Commercial and Investment (NTT)?

Referral

Why did you select New Technology Telecom Commercial and Investment (NTT) over others?

Pricing fit our budget

How many teammates from New Technology Telecom Commercial and Investment (NTT) were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

MS 365 , data storage

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Data safety, Workflow, good Email, good communication

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Ontime, good service, professional

What was your primary form of communication with New Technology Telecom Commercial and Investment (NTT)?

In-Person Meeting

What did you find most impressive or unique about this company?

We were impressed by their good service and professionalism. They were on time.

Are there any areas for improvement or something New Technology Telecom Commercial and Investment (NTT) could have done differently?

Data storage well strutured

BACKGROUND

Please describe your company and position.

I am the Assistant Managing Director of Sanouva Saigon Hotel

Describe what your company does in a single sentence.

We are 3 stars hotel, right next to Ben Thanh market in the heart of Ho Chi Minh city, Sanouva Saigon Hotel provides the urban business and leisure travelers the privacy and exclusivity. Our slogan is “Once booked, forever served”.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire New Technology Telecom Commercial and Investment (NTT) to accomplish?

• Provide the IT Management service
• Provide IT onsite service
• Other services

SOLUTION

How did you find New Technology Telecom Commercial and Investment (NTT)?

Referral

Why did you select New Technology Telecom Commercial and Investment (NTT) over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from New Technology Telecom Commercial and Investment (NTT) were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Manage the daily IT service to make sure all relating IT works ae smooth.
• Control server, camera and all hardware. 
• Support offline/online when needed.
• Job is well managed

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

As we work in hospitality so it requires well managed in both soft and hard ware and we found no complaint from our staff and guests since we use NTT's service.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

All the services are delivered online and exactly as required.

What was your primary form of communication with New Technology Telecom Commercial and Investment (NTT)?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Effective support.

Are there any areas for improvement or something New Technology Telecom Commercial and Investment (NTT) could have done differently?

Currently we found nothing.