Nerx

BACKGROUND

Please describe your company and your position there.

I’m a director and we offer financial services and help finance various projects.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Nerx Digital Agency, and what were your goals?

We needed them to create a nice modern website for us and they had limited time to do it. They did a fantastic job considering the amount of time they had.

SOLUTION

How did you select this vendor and what were the deciding factors?

I was referred to them by a friend who is also a very satisfied customer.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Since we had limited time it was all over the phone or video conference. We explained to them what we do to give them an idea of what we wanted. They sent a draft of what it would look like and we had a video conference and we agreed on a few alterations and we both agreed on a final draft which they went and worked on. It did not take long.

How many people from the vendor's team worked with you, and what were their positions?

We worked with only one person who was the project manager.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Our clientel base increased by 40% after they had been through our website.

Describe their project management style, including communication tools and timeliness.

They communicated to us through one person who was the project manager and the communication was perfect. They always updated us and we knew all they were up to. Their communication is perfect!

What did you find most impressive or unique about this company?

The project manager takes his job very seriously and professional. They worked very hard and fast. The quality of their job is exceptional.

Are there any areas for improvement or something they could have done differently?

Not that I know of.

BACKGROUND

Please describe your company and your position there.

I’m the director of corporate marketing and communications for an e-commerce and service delivery company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Nerx Digital Agency, and what were your goals?

We needed a Nerx Digital Agency to re-design our e-commerce website as well as to re-design our a new logo to clearly communicate our unique value proposition better to our clients.

Nerx team actively helped us through out the branding process.

SOLUTION

How did you select Nerx Digital Agency and what were the deciding factors?

We found Nerx through a refferal from a business associate and we decided to reach out to them. We liked their proposal and the fast turnaround times, so we chose them for our project.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

They created a customized E-commerce WordPress site from scratch that would allow us to scale more easily.

They also created a corporate logo for our e-commerce company in a timely manner. The functionality was pretty unique and they did include some custom module plugins that were specific to our design principles and overall objectives.

The process was quite iterative because our partners frequently requested changes. One of the site’s features is a currency conversion functionality where potential customers can convert into their local currency.

How many people from the vendor's team worked with you, and what were their positions?

I worked with three people. The team consisted of an account manager, a content writer, and a frontend developer.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

One of the main achievements that Nerx provided in making the website a successful project was that they knew how to design a layout that would help customers find our products immediately and conveniently.

The site’s performance on Google Analytics has been very high. I’m seeing a significant increase in traffic, and the average duration of users’ site engagement has also gone up.

Describe their project management style, including communication tools and timelines.

They always got back to us in time and they held your hand through certain steps that we weren’t familiar with. Their design team is very competent and our account manager is responsive and professional.

What did you find most impressive or unique about this company?

They really know what they’re doing, and they’re easy to work with. Even when we don't have a clear idea of what we want, they come up with different proposals and give us exactly what we need.

Are there any areas for improvement?

No, not that I can think of. No. I’ve enjoyed working with them.

BACKGROUND

Introduce your business and what you do there.

I am the managing director of an allied business service where we deal with businesses that need web development, digital marketing, and graphic design.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Getweb?

Getweb does the web development work for us.

SOLUTION

What was the scope of their involvement?

They have built between 80–90 websites for us, from e-commerce and shipping sites to WordPress sites for charities, churches, and schools.

We essentially identify the project and then pass it on to Getweb to develop. I have worked with them for several years, and we are aware of what they require for them to start the project.

What is the team composition?

Kudakwashe (Founder & CEO) is our main point of contact.

How did you come to work with Getweb?

I found them on Facebook.

How much have you invested in them?

We spend on average around $500 per website, but it depends on the complexity of the project.

What is the status of this engagement?

We began working with them about five years ago now. It’s an ongoing relationship.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our success is measured by the delivery time. After they deliver the project, we pass the final product to our customers. We do get customer feedback about the experience of working with us, but the feedback is mainly about working with us and not directly about the website.

How did Getweb perform from a project management standpoint?

They are very responsive. For example, last Thursday, we gave them a very urgent website that needed to be done by Monday. They finished it by Sunday. More complicated websites do take more time, but they generally deliver by the projected delivery time.

What did you find most impressive about them?

Over the years, Getweb has improved in the quality of the websites that they produce. That is mainly from feedback from our customers. Their designs are really unique and very unlike other web designers’. Getweb's work is very customer-focused.

Are there any areas they could improve?

They could improve on the delivery time. On rare occasions, we have had projects that have run a bit late because they don’t have enough capacity to deliver on time.

BACKGROUND

Please describe your company and your position there.

I am the CEO of Windhover pvt LTD. We specialise in embroidery, heat transfer and screen printing.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Nerx Digital Agency, and what were your goals?

We had no website and Nerx Digital Agency was recommended to us by someone who had used their services. They designed our logo and the website within a short period of time.

SOLUTION

How did you select Nerx Digital Agency and what were the deciding factors?

Word of mouth and an outstanding portfolio

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

During consultation, we discussed what are our goals and objectives. We also discussed what we wanted to achieve as a company and our budget

How many people from the vendor's team worked with you, and what were their positions?

The web designer

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Our clients and staff are responding positively to our new website.

Describe their project management style, including communication tools and timelines.

We were constantly updated on the progress of our project through whatsapp, email and phone

What did you find most impressive or unique about this company?

Honest and very reliable

Are there any areas for improvement or something they could have done differently?

No