NCoreSoft

BACKGROUND

Introduce your business and what you do there.

I’m a solutions architect for a company that provides custom cybersecurity solutions to customers. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with NCoreSoft?

We engaged NCoreSoft to help us develop solutions for our clients. I previously had another team of developers, but they somehow messed up my projects. From there, we hired NCoreSoft to take over. 

SOLUTION

What was the scope of their involvement?

We currently work with NCoreSoft on developing a polling app. This app is for companies engaged in annual general meetings. It gives them a way to engage customers online and offline and see whether resolutions have been passed or not. 

What is the team composition?

I work with one senior developer and a project manager. 

How did you come to work with NCoreSoft?

We were using the ASP.NET framework, and ASP.NET provided recommendations for developers. NCoreSoft happened to be one of those recommendations. They also happened to be one of my LinkedIn contacts. From there, I talked to their leader, who seemed to be quite knowledgeable of the whole framework and process. As a result, we decided to engage them. 

How much have you invested with them?

We’ve invested around $30,000. 

What is the status of this engagement?

Our partnership started in July 2021. The first phase was completed in August 2021, but our engagement is ongoing. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

To measure success, we have four sets of test cases. We focus on positive results, and then we continue working on the project. We also measure success based on the amount of work they can fulfill within a certain period of time. 

How did NCoreSoft perform from a project management standpoint?

Around 80%–90% of the time, they’re able to meet their target. On the other hand, there are some instances where they misunderstand requirements. We use Jira forms to assign tasks and measure the task composition itself. 

What did you find most impressive about them?

Their project manager — who is also their boss — is highly knowledgeable. He understands most of our requirements pretty well. I’ve worked with a couple of development teams before, and most of the time, their project managers don’t understand the concept of what we want to do. Because of that, we can’t build the correct solution that we need. 

By contrast, NCoreSoft understands our requirements well; that’s one of their main strengths. 

Are there any areas they could improve?

Our teams can further improve the communication between us and their developers. Sometimes, the developers’ communication skills need improvement, especially if we talk to them directly. 

Do you have any advice for potential customers?

Be more familiar with your requirements. If you have clear goals, NCoreSoft can build your product fast. If the scope of work is unclear, there will be a lot of complications in the process.