What evidence can you share that demonstrates the impact of the engagement?
It’s been a pleasure working with Mutual Mobile.
One speed bump we had was changing from Vuforia to ARCore & Kit. This happened when we were deep within the project. We essentially had to start from scratch, but Mutual Mobile realized that it would be the best fit for the future of the project. It can be a frustrating process, but throughout, their team was patient and understanding.
During user testing, they were a great team to have around while working or just getting dinner together. Despite being on a cruise ship for work, they made sure to stay on task. Users absolutely loved the work Mutual Mobile has done. In the beginning, a lot of feedback involved users who didn’t know how to use AR technology. They weren’t sure where to point or where the anchor should be. That was a slight struggle, but as a result, we made a tutorial for guests to read before their experience starts. We also added helper text within the experience to guide users on what to click and walk around. A lot of users found the experience enjoyable and helpful in planning their next vacation.
How did Mutual Mobile perform from a project management standpoint?
From a project management standpoint, they’re incredibly organized. The project managers were in charge of maintaining the backlog and going through daily grooming and standups. We went out to meet them twice in person, which was way more helpful than meeting through Webex every single day. It was a better way to hash out ideas with their team. Since my boss and I had never been to Texas before, their team was super welcoming by making sure everything was planned for us.-
Working with Mutual Mobile on a day-to-day basis is extremely convenient. They use Slack and Jira as communication platforms as we do internally. It was nice not to have to use something else.
What did you find most impressive about them?
I think it was helpful that some of their team members are actual cruisers on our line. They’ve been in our industry and know what we’re trying to go after. Their team also has a passion for what we want to do to help our guests. Compared to other companies, they’re flexible. For example, if they didn’t use Slack already, their team would’ve created a channel for us because that’s what we wanted. Other agencies I’ve worked with wouldn’t necessarily be that conforming or accommodating. It makes it harder on our side that a team we hired wouldn’t make it easier for us to communicate every day.
Are there any areas they could improve?
I really like working with them. The only issues we had dealt with turnaround time with the contracts, but that’s an issue with every company. It depends on time and the availability of lawyers that need to sign the documents. There’s no real way to control that. They also did work with a lot of developers in India, which sometimes made the project difficult. We needed things finished a bit quicker than they were. Paying for in-house developers is a bit costly, though.
Do you have any advice for potential customers?
Clients need to be open to reaching out to them if they have questions or anything that needs clarification. They’re always willing to jump on a call, even if it’s just for five minutes. Just ask them an hour before. Their team is open and flexible in regards to helping customers understand everything that’s going on. If you want changes done, even if all the work is finished, they’re super conforming to what you want.