What evidence can you share that demonstrates the impact of the engagement?
Our original mobile iOS app had about 230 users. A month after the web apps’ launch, that number grew to over 400 and now we’ve reached over 1,300. So, the web app generated nearly a 700% increase in business.
How did Mutual Mobile perform from a project management standpoint?
Overall, we got along very well with their team. Our project manager switched near the end of the project, but the replacement was fantastic. The change allowed for a fresh take on the project and really pushed us through the final development stages. We met once a week with the whole team and scheduled three conference calls a week with the project manager and lead developer. Mutual mobile also actively updated our Jira queue to keep us in the loop in terms of what was completed and what to expect with the next sprint.
To help them better understand the project, four of their senior developers and designers visited our company headquarters and training facility. We gave them a tour and explained the details of our business. With that understanding of our internal operations, they developed a product that appropriately met our requirements. Their attention to detail made it an easy process.
What did you find most impressive about them?
I really appreciated their dedication and their willingness to accommodate based on our needs. I’ve worked on a lot of different projects and Mutual Mobile provided the best communication methods and the highest level of availability that I’ve experienced. We never had to wait for an answer and always felt supported by their team.
Additionally, I was extremely impressed with how prepared they were. In our first meeting, it was clear that they had researched our company because they already presented ideas and solutions. Based on this experience, it was clear we made the right choice.
Are there any areas they could improve?
The only obstacle we ran into was when their company moved building locations. The move was scheduled before we started working their them, so we can’t really fault them for that. It wasn’t a huge issue, but caused small disruptions in our workflow for a day or two. Now that they’re in a permanent residence, I doubt this kind of delay will happen in the future.
Any advice for potential customers?
I highly recommend Mutual Mobile. Currently, we’re looking for ways to use their services in other parts of our business.