Mutual Mobile

Introduce your business and what you do there.

I’m the founder and CEO of an IT consulting company. We provide Salesforce and CRM consulting services to our clients around the world.

What challenge were you trying to address with Mutual Mobile?

We wanted to develop a fintech solution for one of our clients. Our goal was to collaborate with Mutual Mobile to create a platform for investors to trade stocks, receive live updates, and access stock trading advice.

What was the scope of their involvement?

We worked with Mutual Mobile to develop a fintech application from scratch. First, we shared our full requirements, including third-party applications, APIs, and major fintech providers that we wanted to include on the platform. Then, we used Oracle to develop the platform, which is hosted on AWS. 

After developing the application, Mutual Mobile also provided us with App Store Optimization services. Retail investors can use our application to access advice and create investment portfolios within their market. Users can also invest in mutual funds and derivatives and engage in forex trading. 

What is the team composition?

We worked with 30 team members from Mutual Mobile, including the co-founder, CTO, and project manager. 

How did you come to work with Mutual Mobile?

We found Mutual Mobile on Upwork. They had carried out similar projects, and we were comfortable with their pricing, so we moved forward with the partnership. 

How much have you invested with them?

We invested about $40,000 in the project with Mutual Mobile. 

What is the status of this engagement?

We worked with Mutual Mobile between November 2020–July 2022.

What evidence can you share that demonstrates the impact of the engagement? 

Mutual Mobile has successfully deployed the application, and we’ve been satisfied with the results thus far. Within just one month of our launch date, the application has garnered around 2,000 users. 

How did Mutual Mobile perform from a project management standpoint?

Despite going over budget, Mutual Mobile met deadlines and managed the project well. We communicated via Skype and Zoom.

What did you find most impressive about them?

I was most impressed with their strong expertise in the fintech industry. Mutual Mobile brought a wide breadth of knowledge to the table, especially concerning brokers and share market traders. 

Are there any areas they could improve?

I have nothing Mutual Mobile could improve on; I’m quite satisfied with their work. 

Do you have any advice for potential customers?

I recommend utilizing Mutual Mobile for your project if your budget allows it.

Introduce your business and what you do there.

I’m a senior product analyst at a famous cruise line that works with creating new features and enhancements within our app.

What challenge were you trying to address with Mutual Mobile?

We hired Mutual Mobile to help with an AR project that we’re working on to showcase our ships, destinations, and staterooms for guests on our ships. Instead of showing them pieces of paper or showing YouTube videos of our ships, destinations, and staterooms, the AR gives them real insight and perspective into what their next vacation could entail.

What was the scope of their involvement?

Mutual Mobile created an immersive augmented reality app that allows guests onboard a specific ship to virtually explore our ships, destinations, and staterooms through 360˚ photos and videos.

Guests can explore our top-of-the-line staterooms to get a feel of what their next cruise vacation could be like through 360-degree images. From pianos to dining room tables to private jacuzzis, our staterooms have it all. Never been to the Caribbean? Get ready to be surrounded by the Caribbean sun in the NextCruise Office.

From remarkable visual effects of the ocean to adorable sea life animations, NextCruise Portals also delivers authenticity and excitement to our guests. The app features beautiful renditions of the ships and destinations--but its high level of accuracy and detail brings a level of authenticity to the experience. 

What is the team composition?

We’ve worked with about eight team members. There are designers, UX/UI designers, project managers, product analysts, and QA testers helping out. Along with their in-house developers, they employ a few based in India.

How did you come to work with Mutual Mobile?

I wasn’t here for that, but I know that they considered other firms before choosing Mutual Mobile.

How much have you invested with them?

We’ve invested between $50,000–$100,000.

What is the status of this engagement?

Our engagement with Mutual Mobile began in September 2018.

What evidence can you share that demonstrates the impact of the engagement?

It’s been a pleasure working with Mutual Mobile.

One speed bump we had was changing from Vuforia to ARCore & Kit. This happened when we were deep within the project. We essentially had to start from scratch, but Mutual Mobile realized that it would be the best fit for the future of the project. It can be a frustrating process, but throughout, their team was patient and understanding.

During user testing, they were a great team to have around while working or just getting dinner together. Despite being on a cruise ship for work, they made sure to stay on task. Users absolutely loved the work Mutual Mobile has done. In the beginning, a lot of feedback involved users who didn’t know how to use AR technology. They weren’t sure where to point or where the anchor should be. That was a slight struggle, but as a result, we made a tutorial for guests to read before their experience starts. We also added helper text within the experience to guide users on what to click and walk around. A lot of users found the experience enjoyable and helpful in planning their next vacation.

How did Mutual Mobile perform from a project management standpoint?

From a project management standpoint, they’re incredibly organized.  The project managers were in charge of maintaining the backlog and going through daily grooming and standups. We went out to meet them twice in person, which was way more helpful than meeting through Webex every single day. It was a better way to hash out ideas with their team. Since my boss and I had never been to Texas before, their team was super welcoming by making sure everything was planned for us.-

Working with Mutual Mobile on a day-to-day basis is extremely convenient. They use Slack and Jira as communication platforms as we do internally. It was nice not to have to use something else.

What did you find most impressive about them?

I think it was helpful that some of their team members are actual cruisers on our line. They’ve been in our industry and know what we’re trying to go after. Their team also has a passion for what we want to do to help our guests. Compared to other companies, they’re flexible. For example, if they didn’t use Slack already, their team would’ve created a channel for us because that’s what we wanted. Other agencies I’ve worked with wouldn’t necessarily be that conforming or accommodating. It makes it harder on our side that a team we hired wouldn’t make it easier for us to communicate every day.

Are there any areas they could improve?

I really like working with them. The only issues we had dealt with turnaround time with the contracts, but that’s an issue with every company. It depends on time and the availability of lawyers that need to sign the documents. There’s no real way to control that. They also did work with a lot of developers in India, which sometimes made the project difficult. We needed things finished a bit quicker than they were. Paying for in-house developers is a bit costly, though.

Do you have any advice for potential customers?

Clients need to be open to reaching out to them if they have questions or anything that needs clarification. They’re always willing to jump on a call, even if it’s just for five minutes. Just ask them an hour before. Their team is open and flexible in regards to helping customers understand everything that’s going on. If you want changes done, even if all the work is finished, they’re super conforming to what you want.

Introduce your business and what you do there.

I’m the managing partner of BassForecast, a mobile app for bass anglers focusing on environmental conditions such as weather and solunar (how the position of the sun and moon affect fish movement).

What challenge were you trying to address with Mutual Mobile?

We needed someone to develop our mobile app.

What was the scope of their involvement?

They executed everything from designing and laying out the app to engineering and coding. We gave them the idea, the desired output, and the market information, and they did the rest. After rolling out the iOS version and seeing it work great, we launched the Android version. They also helped with some marketing strategy and branding.

The app compiles all the factors that help anglers determine what day the fish will be biting. It uses a complex algorithm and calculates a 10-day range when the fish will be easiest to catch. This way, anglers have an easier time finding great experiences.

What is the team composition?

David (Director of Business Development, Mutual Mobile) was assigned to us, and we’ve had as many as 6–8 people working on the app at any given time. Other times, there’s only one or two people on the team. We like how flexible they are and trust them not to run up the bill on us.

How did you come to work with Mutual Mobile?

My business partner found them. Vetting app companies was challenging because we didn’t have much experience and didn’t know how to structure our RFP. Mutual Mobile did the best job of helping us understand the process and learn as we went. Additionally, Mutual Mobile built an app for NASCAR, so they had experience developing a sports app.

How much have you invested with them?

We’ve spent $100,000. It would have been a lot more, but we gave them an equity stake in our company worth $300,000.

What is the status of this engagement?

We’ve been working together since December 2016.

What evidence can you share that demonstrates the impact of the engagement?

Our app is performing quite well compared to the market average for user adoption, user retention, and user feedback. Some of that is the concept laid out by us, and some of it is Mutual Mobile’s execution. We don’t know how to isolate Mutual Mobile’s value specifically, but we’ll never switch to another provider unless there’s a drastic change that affects their pricing or ability to meet our needs.

We have over 100,000 downloads and 2,000 reviews on the App and Play stores, which is an astronomical ratio. There’s another fishing industry app that has 7 million downloads and 3,000–4,000 reviews. We’ve never emailed customers asking for them to leave a review, so it’s purely organic—an underlying indicator of quality. Our customers love the app.

How did Mutual Mobile perform from a project management standpoint?

They always complete tasks on time and within budget, and we communicate over email and Slack.

What did you find most impressive about them?

I was a little hesitant about working with their offshore division—I didn’t know their level of education or English skill—but, when they came to visit, it was clear they were high-quality. Mutual Mobile’s owner is a prominent business figure in his region and can choose the cream of the crop for his team. We’re getting American quality at one-third the price.

Are there any areas they could improve?

More transparency regarding the quoting process would be nice. When they give us a quote, we have to ask for a breakdown of how many people they’re going to assign, how many hours it’s going to take, and why. They always give us that, but we shouldn’t have to ask for it.

Introduce your business and what you do there.

I’m the digital communications administrator for Children’s Services Council of Palm Beach County. We’re a government administration that ensures children are raised healthy, free from abuse and neglect, and have access to quality childcare and afterschool programs. We developed an app for our county's parents to access critical information about raising children in our community, as a part of our EveryParent Campaign. 

What challenge were you trying to address with Mutual Mobile?

We needed development assistance for both the iOS and Android versions of the app. The platforms had to be accessible, have push notification capability, and be interactive, so we needed a team of experienced developers.

What was the scope of their involvement?

We began with a two-day deep dive discussion about our goals and capabilities for the project. Their team gave us their ideas on how the app would function best, and we discussed the specific details of the outline. From there, we provided them with wireframes, and they produced mockups, designs, and graphics. They developed the apps using Swift programming language for the iOS version, and Java for the Android model. When it came time for needing analytics, they helped us measure those metrics.

Additionally, they provided support when we presented the product to our community and counsel, giving us key data when necessary. We launched the app, and, though the development is completed, their team provides maintenance support for issues.

What is the team composition?

Mutual Mobile provided a project manager, three developers with iOS and Android expertise, and an analytics expert. Though they likely had more staff dedicated to the project, these were the teammates we worked with directly.

How did you come to work with Mutual Mobile?

We sent out an RFP, and their knowledge in Swift programming impressed us the most. We wanted a team that knew about the direction of the industry, and their expertise made them the best choice.

How much have you invested with them?

We’ve spent between $500,000–$600,000 up to this point.

What is the status of this engagement?

We started working together in 2016, and they continue to maintain the platforms.

What evidence can you share that demonstrates the impact of the engagement?

The app has received stellar ratings, and we’ve achieved triple the number of subscribers that we expected within the first two years. The feedback has been phenomenal, and people are excited about the app’s capabilities.

How did Mutual Mobile perform from a project management standpoint?

We worked on the development in sprints, which made for effective communication. They would show us their deliverables for approval and continue with the next task, ensuring we were always informed on the project's status. The team responded swiftly and correctly to any of our questions within a 12– 24-hour timeframe.

What did you find most impressive about them?

From the beginning, their expertise and knowledge within the industry distinguished them from other companies. They really knew the technology and were ahead of the curve with changes coming to the programming languages. In addition, their proactivity, creativity, and communicative nature made the experience seamless. I think highly of their work, and I’m thrilled with the work they’ve done.

Do you have any advice for potential customers?

The key to a successful project is knowing your goal, but being open to their ideas. We had a better experience because we incorporated their feedback into our plan.

Please describe your company and your position there.

BeatBiz is a workflow tool for music industry professionals. By aggregating the business and music applications they use to run their business, we are able to help them save time and run their business more efficiently. I'm the founder. 

For what projects/services did your company hire Mutual Mobile?

Mutual Mobile developed our beta product 1.0 for BeatBiz over the course of Q1 & Q2 2019. They built an electron web app that works on both PC and Mac OS.

What were your goals for this project?

Our goal was to build a functional beta that could prove the concept of what we were trying to build with BeatBiz so that we could get it into the hands of some beta customers to give us feedback. We were happy with the results of BeatBiz version 1.0 and we are currently in discussions about version 2.0 now, before we go live with the product.

How did you select this vendor?

I met John briefly at an event in LA last fall, and the timing was good for both parties, so we met in Austin to discuss more details. After reviewing the project with his team, we set everything in motion for the Mutual Mobile India office to help build out the initial product. We compared their proposals and scope of work with 3–4 other firms and we felt that Mutual Mobile was the most professional, responsive, and best understood what we were trying to build.

Describe the project and the services they provided in detail.

Mutual Mobile took my InVision prototype and Sketch designs and developed, built, and deployed an electron web app for BeatBiz. We built a dashboard for artists through Chartmetric's API, and built an i-frame with the ability to easily navigate across multiple business and music applications. We also built the ability to easily switch from artist to artist to save the end-user time from logging in and out of their different platforms.

What was the team composition?

The project team consisted of 5–6 people in the Mutual Mobile India Office, plus me working on designs and making sure everything was built correctly. We had project managers as well as front- and backend developers helping with the project.

Can you share any information that demonstrates the impact that this project has had on your business?

We already have out beta product in the hands of some of the top artist management firms in Austin. We are still in private beta, so we are not marketing the product heavily right now, but we have had good feedback from our customers. We have also figured out what needs to be changed, updated, or enhanced for version 2.0, which we plan to build soon.

How was project management arranged and how effective was it?

The project management was very effective from Mutual Mobile. This was one of the best teams I have worked with in the software development community. I was very impressed with their responsiveness (especially with the 8–9 hour time change), as well as their ability to execute on the development side. We are excited to continue working with Mutual Mobile in the future.

What did you find most impressive about this company?

Their communication and delivery of products and sprints on time. By using Slack, Jira, and email, we were able to stay on top of everything that was going on and track progress by Mutual Mobile.

Are there any areas for improvement?

I don't have any areas for improvement at this point.

Introduce your business and what you do there.

I’m the associate director of the audio product line for Hay House. Hay House publishes self-improvement materials such as audiobooks and podcasts. However, we started as a traditional publisher.

What challenge were you trying to address with Mutual Mobile?

Although our business always included audio, that segment continued to grow. We started to see audio becoming more of an industry standard. Our audio catalog did well without much promotion, but we saw an opportunity to provide a better experience for our customers.

We wanted to increase our revenue too by ensuring our audio was easily accessible to customers. We also wanted to make our new authors more discoverable to help them gain a following. After looking around the market, we decided to create a mobile app that would allow our customers to access our audio catalog.

What was the scope of their involvement?

We began with a limited engagement during which we had a two-day onsite meeting with their whole team. We brainstormed and decided how we wanted the platform to look, feel, and function. After that session, we decided to engage them for the whole project.

Their team then started designing and developing the app. We discussed what features they needed to include in the MVP, which would be limited.  Their team then worked towards the features that we needed in the MVP. It’s for iOS and Android devices.

Following the MVP’s launch, they continue to enhance the app. Their team worked on the initial project of delivering the platform and continue to optimize it with new features such as a sleep-timer.

What is the team composition?

Our main point of contact is our project manager. We’ve worked with multiple account managers throughout the project, but our project manager has remained the same. When we have our calls, usually 3–4 developers and QA specialists participate.

How did you come to work with Mutual Mobile?

Our director of web marketing and development led the search for a development team. At the time, we recently opened an office in Austin where she was located. She started her search for development teams there.

We talked to 3–4 agencies but Mutual Mobile stood out. Their sales team tried to understand our process. We wanted to start with a limited engagement and seriously scope the project, and their team was completely amenable to that. They put together a great discovery session that allowed us to understand what we wanted and helped them to understand us as a brand. That sealed the deal.

How much have you invested with them?

We spent between $400,000–$600,000 on the initial project.

What is the status of this engagement?

We started with Mutual Mobile in July 2019 and launched the app around April 2020. We’re still working together to optimize the platform.

What evidence can you share that demonstrates the impact of the engagement? 

As this was a new initiative, we created metrics based on public company information. We knew that we wanted to hit at least $1 million in gross revenue within a year, and we’re on track to hit that goal. We also wanted to have at least 20,000–30,000 active users at any given time, which we’re hitting too. We’re about 24,000–25,000 active users.

Additionally, we wanted good feedback from our customers. We’ve had people say that this is the best technology we’ve produced. Our customers say that the app’s useful and easy to use.

How did Mutual Mobile perform from a project management standpoint?

We have daily stand-up calls with their team. We hit a few bumps related to communication early in the engagement. That caused us to miss deadlines. However, their team’s susceptible to feedback and want to listen to what we need. We worked through those bumps and found the best way to work with each other. We’re now in a good rhythm.

They’re communicative and open. Their team’s not only flexible but also honest. They’re willing to work with us in a way that works for us, which means it’s easy for us to resolve challenges.

What did you find most impressive about them?

Their work is stellar. They delivered a great piece of technology that’s super smooth. Their UX design is great too.

Mutual Mobile also worked well with who we are as a company. They’re able to evolve and mold themselves to what we specifically require. Their team was also flexible with their processes and adapted them to best work with us.

Are there any areas they could improve?

They may not explain as early as possible why a task isn’t on track or why a feature isn’t working as expected. Their team also over-promises on timelines. They have the best of intentions, but challenges always arise. Their team can be a little overzealous with their timelines.

Do you have any advice for potential customers?

We enjoyed the initial scoping process, which helped us to define the project and align with each other. I would recommend that scoping process to anything. It’s definitely worth it because it saved us a lot. I would also recommend having a dedicated project manager on both sides.

Introduce your business and what you do there.

I am the senior digital product manager for a manufacturer that primarily provides pool and household chemicals for various customers across the country. We partner and sell products to mass retailers and a professional dealer network.

What challenge were you trying to address with Mutual Mobile?

We needed help to develop both an app and a corresponding website.

What was the scope of their involvement?

We developed a kiosk for a mass retailer that would allow us to test consumers’ water in-store. We asked Mutual Mobile to develop a hybrid, Cordova-based mobile version of that kiosk that would work for mobile web and app—over both Android and iOS platforms— and for a desktop site. That way, we could accomplish the same task for different brands within our portfolio.

We came to them with the idea and camera scanning technology that needed to be integrated into an app experience. From there, they had the responsibility of wireframes and further. The app enables the camera to scan a test strip, recognize the color, and provide a recommendation based on that color.

What is the team composition?

We have a project manager that is supported by one lead engineer, two or three other engineers, a few QA testers, a creative director, a designer, and a UX lead. The team totaled to close to ten members.

How did you come to work with Mutual Mobile?

My director found them a few years ago, and we were impressed with the owner’s involvement and his ideas for the project. We sent them the initial project on a bit of a short notice, were impressed with their work, and have been going back to them ever since.

How much have you invested with them?

We’ve spent $1 million–$10 million.

What is the status of this engagement?

We began working together in 2015, and they still develop products and apps for us.

What evidence can you share that demonstrates the impact of the engagement?

We don’t sell directly to consumers, but their work has put us in pretty high regard with our customers—especially the mass retailers that we work with. They see us as leading in the technology space as far as innovations of new products or technology. Mutual Mobile has helped us establish a good foothold as a business or brand that’s serious about the next generation of applications. We’ve received good feedback from our partners in regards to our products.

How did Mutual Mobile perform from a project management standpoint?

We communicate over Jira, Confluence, Slack, or email. They’re very invested in our immediate and future roadmap. The founder has been close to our business and goals since day one, and they hire competent, helpful people that are always available.

What did you find most impressive about them?

The Mutual Mobile team is competent without having to be overly process driven, which is different from other agencies I’ve worked with that set up unnecessary meetings just because it is part of a standard process. They are very flexible and engage with each other and with my team. Engineers, QA testers, and UX designers all collaborate with each other. Their internal processes work well without requiring external oversight from us.

Are there any areas they could improve?

There aren’t any processes that come to mind. They’re currently revisiting some of the previous work and products they’ve produced for us to see if there are any areas for improvement or redesign. I appreciate them re-engaging and keeping our retrospectives fresh by approaching them from a completely different angle; it keeps things from becoming stale.

Do you have any advice for potential customers?

The Mutual Mobile team is interested in long-term projects, ones that extend beyond on-trend prototypes or ideas. They can provide new ideas and work with new technology, but ultimately they want to embed themselves into a long-term strategy and vision for their partners. I would suggest that potential partners come to them with solid, long-standing business goals.

Introduce your business and what you do there.

I’m the director of contractor solutions for Southwire. We are a leading global wire and cable company and we’ve recently expanded into the tools and equipment market.

What challenge were you trying to address with Mutual Mobile?

We had a customer-facing mobile iOS app that allowed our customers to order wire and choose the way it would be configured on the reel. Our clients voiced concerns that this service was only available through Apple products. With this feedback in mind, we decided to replace the mobile system with a web-based platform to give our users more options. We wanted a partner to develop the new app and make sure it was easily accessible for phones, tablets, laptops, and desktops.

What was the scope of their involvement?

We started with a three-day discovery phase. Over the course of many discussions, we built a storyboard that detailed what parts of the current app we wanted to be carried over and a series of new features we wanted to be included in the next iteration. After setting a timeline for completion, Mutual Mobile started development.

They decided to use a Google Firebase platform as the base, then used other development technology that prioritized speed and accessibility. The platform lets users input a wire order with different options for size and type. Then, they are prompted to use a configuration feature to structure the way the wire will appear on the delivered reel. After they fill in where and when they want the product delivered, we can pull that request into our internal system to generate a price, which is sent back to the customer.

What is the team composition?

I worked closely with a project manager, lead developer, and sales representative, but there was a total of 10–12 people on the team total.

How did you come to work with Mutual Mobile?

Several years ago, Mutual Mobile worked with another part of our business on an app development project and a coworker from that team recommended their services. I interviewed about eight different agencies, but their proposal stood out from the rest.

How much have you invested with them?

We spent about $750,000 on this project.

What is the status of this engagement?

We worked on this app from September 2017–March 2018. We’re currently in negotiations to start the second version.

What evidence can you share that demonstrates the impact of the engagement?

Our original mobile iOS app had about 230 users. A month after the web apps’ launch, that number grew to over 400 and now we’ve reached over 1,300. So, the web app generated nearly a 700% increase in business.

How did Mutual Mobile perform from a project management standpoint?

Overall, we got along very well with their team. Our project manager switched near the end of the project, but the replacement was fantastic. The change allowed for a fresh take on the project and really pushed us through the final development stages. We met once a week with the whole team and scheduled three conference calls a week with the project manager and lead developer. Mutual mobile also actively updated our Jira queue to keep us in the loop in terms of what was completed and what to expect with the next sprint.

To help them better understand the project, four of their senior developers and designers visited our company headquarters and training facility. We gave them a tour and explained the details of our business. With that understanding of our internal operations, they developed a product that appropriately met our requirements. Their attention to detail made it an easy process.

What did you find most impressive about them?

I really appreciated their dedication and their willingness to accommodate based on our needs. I’ve worked on a lot of different projects and Mutual Mobile provided the best communication methods and the highest level of availability that I’ve experienced. We never had to wait for an answer and always felt supported by their team.

Additionally, I was extremely impressed with how prepared they were. In our first meeting, it was clear that they had researched our company because they already presented ideas and solutions. Based on this experience, it was clear we made the right choice.

Are there any areas they could improve?

The only obstacle we ran into was when their company moved building locations. The move was scheduled before we started working their them, so we can’t really fault them for that. It wasn’t a huge issue, but caused small disruptions in our workflow for a day or two. Now that they’re in a permanent residence, I doubt this kind of delay will happen in the future.

Any advice for potential customers?

I highly recommend Mutual Mobile. Currently, we’re looking for ways to use their services in other parts of our business.

Introduce your business and what you do there.

I’m the lead product manager at Accuweather, a weather and digital media company. I work specifically in the B2B arm of the company.

What challenge were you trying to address with Mutual Mobile?

We didn’t have an app platform for our users. We only had our web interface.

What was the scope of their involvement?

Mutual Mobile created the very first app for our B2B users. After the app was launched, they also provided design work. The app is for iOS and Android. They did a full suite of whatever we needed to make the app work. Initially, they did work, gave it to me, and then I’d make adjustments. 

After some time, we had so many products and interfaces between the new developments on mobile app and our internal new developments. They were so tied together that our design teams started to work in a more collaborative way. We’d go detail by detail together, bouncing ideas off each other.

What is the team composition?

They provided app developers, project managers, and product managers. There were 4–12 people at any given time. At the highest point, we had three iOS developers, three Android developers, QA specialists, and 1–2 designers depending on the situation.

How did you come to work with Mutual Mobile?

Mutual Mobile was hired by my organization before I started. This was not the first time they had worked together.

What is the status of this engagement?

We worked together from July 2018–July 2020.

What evidence can you share that demonstrates the impact of the engagement?

It’s hard to convey the impact. We went from having a 20-year-old service-only website, and for the first time ever, we have a mobile app. We’re engaging with many more clients and onboarding thousands of new users because of the mobile capability. 

It’s something clients were looking for for many years. The overall impact was huge for us. Some of our largest deals would not be possible without a mobile component.

How did Mutual Mobile perform from a project management standpoint?

Their project management was excellent. I didn’t have to worry about it. We always had product meetings, and their project manager would create the tasks, convert those tasks, and talk to the team. We didn’t have to handle any of it. We had a few Slack channels where they collaborated on a daily basis.

What did you find most impressive about them?

I work with a few providers but what I found with Mutual Mobile that surpassed even in-house people was their level of commitment. I wasn’t expecting such a high level of commitment from a third-party vendor. 

We had timezone challenges with most of our Mutual Mobile team, but they were always there for us especially when things went down or we were getting close to a launch.

Are there any areas they could improve?

No, nothing comes to mind.

Do you have any advice for potential customers?

You don’t have to give them fully-baked ideas just for implementation. Trust that they will help you with the creation process. They have good ideas, so you should listen to them.

Introduce your business and what you do there.

We’re the country's premier building material supplier. We provide an assortment of products to customers ranging from national builders to individual consumers.

What challenge were you trying to address with Mutual Mobile?

We enlisted Mutual Mobile to help us build a customer quoting tool that would enable us to merge data from multiple sources and configuration home packages with various options.  We needed the ability to aggregate item-specific information and provide various levels of summarization.

What was the scope of their involvement?

Mutual Mobile played a key role in helping us design interfaces, enhance calculation and aggregation functionality, and design/create output artifacts.  The functionality of the application needed to interact with our ERP to send and receive data in real-time.  Security and permissions were a key component of the design process.

What is the team composition?

There were about half a dozen key members on the Mutual Mobile team. Their team members ranged from business liaison, project manager, UI/UX expert, and technical developers.

How did you come to work with Mutual Mobile?

Mutual Mobile was recommended to us from an internal resource.  Their expertise in web-based applications was promoted, and they delivered as expected.

How much have you invested with them?

The project cost was about $200,000.

What is the status of this engagement?

The project has been completed, and the application has been deployed on a pilot basis. The feedback has been outstanding, and our objectives were met.

What evidence can you share that demonstrates the impact of the engagement?

We originally built an in-house application to accomplish the same objective.  The platform was not scalable, the security was minimal, and the system was overall fragile.  The new application from Mutual Mobile is extremely scalable and will provide us the opportunity to further expand its utilization.

How did Mutual Mobile perform from a project management standpoint?

Mutual Mobile's team was outstanding.  They clearly communicated expectations and met their obligations.  As decision points arose, they did a great job ensuring we stayed within the original scope regarding budget and timeline.

What did you find most impressive about them?

They delivered on their promises. They helped us look toward the future and build an application that has the potential to be further enhanced at a later date.

Are there any areas they could improve?

The team overall did a fantastic job.  All of our objectives were met, both from a project and product delivery standpoint.

Any advice for potential customers?

Understand your core needs before starting the engagement.  We shifted gears strategically early in the process.  Mutual Mobile was extremely flexible and ensured our objectives were clearly defined.  The engagement took a little longer than anticipated because of our early change in direction.