What evidence can you share that demonstrates the impact of the engagement?
The platform hasn’t launched yet, and we haven’t conducted end-to-end testing at this time. However, the QA results have been reliable thus far. I’ve looked at the code and can confidently say that both developers from Mubaloo are valuable resources. They don’t take shortcuts when it comes to providing stable systems, and I like that approach. Our product will likely become redundant before the technology does. That’s quite a testament to the quality of Mubaloo’s services.
From a product design point of view, we’ve had multiple people say that they’ve delivered incredible work. Each person participating in feedback asked, without being prompted, when the product would be going live. After achieving a 100% acceptance rate, we closed testing and moved forward.
It’s in their best interest to prolong development and to charge us a lot of money. Instead, they’re more concerned with building the best product possible. We’re going to put a lot of money towards this project and they’ve made sure that we’re not making something that no one’s going to use. They’ve safeguarded our investment well. As a result, I feel comfortable with what we’re bringing to market.
How did Mubaloo perform from a project management standpoint?
Mubaloo doesn’t tend to work with startups, but they’ve accommodated to us immensely. We started the project and immediately realized that we needed more management resources. We requested adjusting the time allocation of several key people and they shifted things around for us. I found that to be refreshing.
Mubaloo delivers a lot of value to us and that’s largely due to their incredible project manager. She’s there when we need her, she communicates efficiently, and she works well with our head of products. We’ve invited their project management team and scrum master to get involved in our backend estimations as well. That exemplifies how well our teams work together.
What did you find most impressive about them?
I’ve been building digital products for nearly 10 years, and I was impressed with how swiftly their team understood the project’s goal. Their biggest strength is being unafraid to challenge us and not rushing to deliver an incomplete project. It’s easy to go out to market and find a development agency that wants to rush the client into a build because it’s in their best interest to do so. Mubaloo consistently ensures that their best interest aligns with our own. I appreciate their ability to design products, but they’ve given us much more than just development work. They’ve confronted us, pointed out issues, and raised flags that ultimately benefit us as a startup.
Are there any areas they could improve?
Adopting some new QA technologies would be an improvement. However, I’m not saying that they’ve underperformed on this front. Their team is receptive and can take charge when necessary.
Do you have any advice for future clients of theirs?
It’s good to have an idea of what needs to be built before engaging with a third-party service provider. Let Mubaloo challenge ideas and pitch better solutions. They’re great developers and strategists.