What was the scope of their involvement?
Our in-house UX person gave Mood Up wireframes and clickable prototypes so that they understood exactly what our vision was. We would also usually create user stories and detailed tasks to ensure that everything they built was aligned with our business case. With that, they would develop native iOS and Android apps that interact with our equipment.
Once our customers receive their equipment—typically sensors, high definition cameras, and a hub—they can access a self-installation wizard from the app, which walks you through how to install everything yourself. The self-installation wizard feature includes video tutorials and integrates with our cloud-based IoT platform.
Once all the devices are configured, users can access the dashboard for their house. From there, users can make sure there are no threats or incidents, as well as check the status, battery life, and recent activity of every device in the house, and their insurance status and value.
If an incident is detected, the app will trigger a status change and send users a push notification. Users can then look through the cameras to see if there is an incident and confirm or escalate it to our monitoring sensor. The sensor then contacts emergency services or sends a tradesman to the user's location.
With the app, users can also communicate with our technical support. There is an integrated intercom through the app, which also uses push notifications. The app works with third-party cameras and insurance and allows users to define settings like extra users, permission codes, face ID, and geo-fencing modes. The geo-fencing mode is especially interesting. It uses the location of users’ phone to automatically disarm their alarms as they arrive.
Developing the app required a lot of analytics and error reporting tools. We used analytics panels, like Google Analytics, which enables us to deploy multiple systems branded differently, using the same platform component.
What is the team composition?
Mood Up provided us with an iOS developer, an Android developer, a QA tester, and a project manager. The project manager made sure everything was delivered on time, that there was no scope creep, and managed both the Mood Up and our in-house developers.
How did you come to work with Mood Up team?
They were recommended to me. I decided to work with them because they were enthusiastic, had relevant experience, and were operationally ready right away. Their developers had worked with the IoT platform we used and the features we wanted to include in the app in past projects. Additionally, they had good testimonials and reviews.
What is the status of this engagement?
The engagement with Andrew Lucas London was May–August 2016. However, after that, I set up a separate company and brought the software they developed. They are currently engaged at that company continuing to build the product further.