We help established businesses fix the software that's slowing them down.
Most people come to us for one of these reasons:
You've outgrown a spreadsheet that now runs a core part of your business and want it turned into a real application.
Your software does 80% of the job, and you want to build the missing 20%, the part unique to your business.
You run several systems that don't talk to each other and want something that ties everything together.
Your custom software was built decades ago, the person who built it is retired, and you want it rebuilt without disrupting business.
We turn away about 8 out of 10 businesses we talk to. If off-the-shelf software solves your problem, we'll tell you to buy it instead.
When custom is the right call, we place a dedicated senior US-based engineer (15-25 years of experience) at a fixed monthly rate. No hourly bills. No scope creep.
Client result: "I don't know if there's any other software development company in the US that will provide the service Pilot West provides." Misty E., CEO of SASS 50% time savings. Reports that took 8-10 hours now take 15 minutes.
Why companies choose us after getting burned:
Consultants first, developers second. We diagnose your workflow before writing any code.
Senior US-based engineers. No offshore.
Fixed monthly subscription. No surprise bills.
Plain English communication. No jargon.
Our guarantee: 60-day money-back. Month-to-month. You own the code from day 1.
Book a free 30-minute strategy call. You'll walk away with a roadmap you can take anywhere, whether or not you work with us.
Top-ranked on Clutch in multiple TN categories. #1-rated custom software company on Bark nationally.
Important: We work only with established construction, distribution, and manufacturing businesses ($5M-$100M revenue) that have a real operational problem. We don't build for startups.
Modernize Business Software | Pilot West Studios offers competitive pricing with a strong value for cost, as clients appreciate their budget-friendly options and timely delivery. Projects range from custom software development to app creation, emphasizing personalized communication and effective project management.
Pilot West Studios | ERP & Business Software Modernization Review Insights
Overall Review Rating
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
Top Mentions
Review Highlights
Successful MVP Development
The company successfully delivers MVPs under tight timelines, often exceeding client expectations. This includes complex applications like patient apps and scheduling systems, which perform reliably in production environments.
Challenges with Payment Processing
One client noted initial challenges with payment processing. However, the issue was resolved after switching processors, indicating a willingness to address and fix operational issues.
Strong Custom Software Development
Clients praise Modernize Business Software | Pilot West Studios for their ability to develop tailored software solutions that streamline operations, reduce errors, and enhance user satisfaction. Their work spans various industries, providing industry-specific functionality and personalized service.
Commitment to Client Success
Clients appreciate the company's commitment to their success, emphasizing their investment in client growth and long-term partnerships rather than just project completion.
Cultural and Value Alignment
Clients often choose Modernize Business Software | Pilot West Studios for their cultural fit and aligned company values. This alignment fosters strong working relationships and successful project outcomes.
Effective Project Management
The company is noted for excellent project management, delivering projects on time and maintaining clear, proactive communication. Clients appreciate their ability to keep projects organized and moving forward without delays.
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Pilot West Studios | ERP & Business Software Modernization Reviews
Custom Software Dev for Shooting Sports Governing Body
Featured Review
Custom Software Development
Other app platform
Confidential
Nov. 2024 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"They were extremely knowledgeable, educated, and efficient."
Sep 18, 2025
CEO, Single Action Shooter Society (SASS)
Misty Ebersole
Verified
Other industries
Akron, Indiana
1-10 Employees
Online Review
Verified
Pilot West Studios has developed proprietary software for a shooting sports governing body. The team has secured legacy data, built a modern system from scratch, and streamlined the client's daily processes.
Since launching the system, the client has saved an average of 30% of their employees' time each day on tedious data entry tasks. Pilot West Studios is driven, communicative, and organized. They deliver on time, provide weekly updates, and prioritize the project. They are respectful and friendly.
BACKGROUND
Introduce your business and what you do there.
I’m the CEO of a membership organization that is the governing body for shooting sports. We promulgate rules for safety and consistency, uniting members interested in Old West history and competitive shooting sports.
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with Pilot West Studios?
We needed to create a custom proprietary software application to streamline our daily processes and replace the outdated system we were currently using.
SOLUTION
What was the scope of their involvement?
Pilot West Studios first secured the integrity of our data, which consisted of 40 years’ worth of legacy data on an outdated database. They then built a modern system according to our specific needs and requirements, custom-tailoring the system around our business functionality. This process brought our operations from an outdated, multi-system, labor-intensive nightmare to a streamlined, modern, clean, and efficient system.
Our project was big. We had specific parameters in a niche market with over 115,000 members, affiliated clubs, sanctioned events, honors and certifications, products, and merchandise. The new system built by Pilot West Studios allowed us to efficiently manage all aspects of our organization, freeing my employees from hours of tedious data entry tasks each day. They built everything from scratch.
What is the team composition?
We worked with two teammates from Pilot West Studios. Although they had a bigger team, Adam and Jake were our main points of contact.
How did you come to work with Pilot West Studios?
I created a job post on a website for app developers and received contact from Jake.
What is the status of this engagement?
We started working together in November 2024 and launched in September 2025. We’re still meeting often, tweaking, and improving small things together along the way. The first phase of this project is complete, but we’ll continue working with Pilot West Studios to fine-tune the program as needed. We look forward to working with them on the second phase of our project.
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?
Tasks that used to take hours now take minutes. We’re only 18 days post-launch, and my employees now save an average of 30% of their time each day. Further use will allow clear metrics on the business impact overall.
How did Pilot West Studios perform from a project management standpoint?
They were driven, communicative, and extremely well-organized. We received weekly updates and video meetings. Not only did they deliver on time, but we also had to push them back a week or two because we weren’t quite ready internally for the launch. They were always straightforward and transparent with all expectations along the way.
We communicated via email, phone, video meetings, and text. We always felt like our project was a priority, and we could reach out to them in any way.
What did you find most impressive about them?
From the very first conversation and all the way through the project, Pilot West Studios was amazing. They listened with intention and understood my needs without ever making me feel ignorant or incompetent for not speaking the language of coding. Adam and Jake were both friendly, professional, understanding, and respectful of my company’s situation.
They identified my needs as a business owner that doesn’t have an IT department on staff and set out to make all conversations and the product they delivered meet my needs. They were extremely knowledgeable, educated, and efficient — not just in coding and software development, but in people and the business world as well. They made us feel valued and respected with the intention of building a lasting partnership rather than just collecting a paycheck. Good business builds relationships, and Pilot West Studios gets that.
Are there any areas they could improve?
There was nothing they could have done better.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Custom Software Dev for Veterinary End-of-Life Care Provider
Custom Software Development
$50,000 to $199,999
Aug. 2025 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"Every part of this project has been smooth, with clear communication and frequent check-ins throughout."
Feb 2, 2026
Owner, Sweet Dreams In-Home Pet Euthanasia
Amy Crowder
Verified
Other industries
Woodstock, Georgia
11-50 Employees
Online Review
Verified
Modernize Business Software | Pilot West Studios developed a custom software system for a veterinary end-of-life care provider to consolidate daily operations and reduce manual data entry.
The new software from Modernize Business Software | Pilot West Studios reduced errors, saved staff time, and improved client satisfaction. Communication was clear, deadlines were met, and ongoing support is strong. The team is responsive and collaborative throughout the project.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Owner of Sweet Dreams In-Home Pet Euthanasia
Describe what your company does in a single sentence.
We are a specialty Veterinary Hospital focusing on End-of-Life Care
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Modernize Business Software | Pilot West Studios to accomplish?
Reduce staff auditing hours to allow them to focus on clients
Reduce the number of programs that we use daily (around 15)
Stop copying and pasting info from one software to another (reducing errors)
SOLUTION
How did you find Modernize Business Software | Pilot West Studios?
Online Search
Why did you select Modernize Business Software | Pilot West Studios over others?
Great culture fit
Company values aligned
Located in the United States
How many teammates from Modernize Business Software | Pilot West Studios were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
Pilot West has completely developed a custom software system for us from the ground up, allowing us to eliminate at least three off-the-shelf programs. Previously, we dealt with daily headaches moving information between multiple systems, which led to errors and frustration. Their solution streamlined everything into one platform and significantly improved our operations.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
With our new software, we’ve seen fewer mistakes, fewer hours spent auditing records, reduced staff stress, and happier clients.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Every part of this project has been smooth, with clear communication and frequent check-ins throughout. The team is extremely accessible, with no language barriers, which made collaboration easy. All deadlines have been met to date, and we continue to work closely with Pilot West as the software evolves. Once we went live, they became even more available for support—something that seemed impossible given how responsive they already were. They’re friendly, enjoyable to work with, and I highly recommend them to any company in need of custom software.
What was your primary form of communication with Modernize Business Software | Pilot West Studios?
Virtual Meeting
What did you find most impressive or unique about this company?
They are deeply committed to understanding the needs of my company, how we operate, and where our problem areas are. Their thorough deep dive into our processes showed me they aren’t just building software to complete a project—they’re genuinely invested in our success and in helping our business grow successfully.
Are there any areas for improvement or something Modernize Business Software | Pilot West Studios could have done differently?
I can't think of anything.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
App MVP Development for Medical Practice
Custom Software DevelopmentOther Application Development
Ruby on Rails
$50,000 to $199,999
June 2025 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"We're very happy with the quality and timeliness of their work. Couldn't have done it without them."
Sep 23, 2025
Founder & CEO, Voafit
Ian Justl Ellis, M.D.
Verified
Medical
Arlington, Texas
1-10 Employees
Online Review
Verified
Pilot West Studios has developed an MVP of a patient app for a medical practice. The app needs to include features such as medication tracking, weight tracking, and medication inventory tracking.
Pilot West Studios has delivered a high-quality app in less than three months, exceeding the client's expectations. The team shows excellent expertise in web development and design. Moreover, they are personable and have communicated effectively through email, in-person, and virtual meetings.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Founder & CEO of Voafit
Describe what your company does in a single sentence.
Voafit is a concierge medical practice specializing in GLP-1 weight loss, hormone, and advanced peptide therapies.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Pilot West Studios to accomplish?
Creating a patient app for TRT and GLP-1 patients
SOLUTION
How did you find Pilot West Studios?
Online Search
Why did you select Pilot West Studios over others?
High ratings
Pricing fit our budget
Great culture fit
Company values aligned
How many teammates from Pilot West Studios were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
Create patient app for advanced measurement of medication levels, medication tracking, weight tracking, medication inventory tracking, etc.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
We shipped a complicated patient app MVP in under 3 months (35k lines of code/25k lines of test code). This would have taken other agencies double or triple the time.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Pilot West has exceeeded expectations. We're very happy with the quality and timeliness of their work. Couldn't have done it without them.
What was your primary form of communication with Pilot West Studios?
In-Person Meeting
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
Pilot West has a personal touch and stateside employees, which has been a breath of fresh air. They also clearly have amazing expertise in multiple areas including sales, web design, development, and marketing.
Are there any areas for improvement or something Pilot West Studios could have done differently?
Payment processing was challenging at first but they have switched processors and it is now working smoothly.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Scheduling System Dev & Design for Language Learning Program
Custom Software DevelopmentUX/UI Design
$200,000 to $999,999
June 2024 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"Pilot West Studios ensured we understood how each piece of the project supported our goals."
Sep 17, 2025
CEO, TalkAbroad
Todd Nichols
Verified
Other industries
Denver, Colorado
1-10 Employees
Online Review
Verified
Pilot West Studios has designed and implemented a new conversation scheduling system for an English language learning program. The team has developed a modern reservation workflow and backend functionality.
Pilot West Studios' work has led to a functional scheduling system that performs reliably in production. The team's solution provides the first wave of real user feedback on the MVP, helping guide future development. The team excels at project management and communicates clearly and proactively.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the CEO of TalkAbroad
Describe what your company does in a single sentence.
TalkAbroad is an online platform that connects language learners with native speakers around the world, to practice conversation and gain cultural insight.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Pilot West Studios to accomplish?
Replace an aging component in our web app.
SOLUTION
How did you find Pilot West Studios?
Online Search
Why did you select Pilot West Studios over others?
Great culture fit
Good value for cost
How many teammates from Pilot West Studios were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
Summary Pilot West Studios was engaged to design and implement a new conversation scheduling system for an English language learning program. The goal was to test and validate the MVP by embedding it into a live environment and gathering user feedback. The scope included developing a modern reservation workflow, building supporting backend functionality, preparing and loading conversation partner data, and designing the user experience from scheduling through post-conversation access. The project also required setting boundaries to ensure focus on essential functionality, while leaving advanced features and integrations for future phases. Deliverables Scheduling Workflow: A structured process for learners to select topics, choose times, and confirm reservations. System Enhancements: Foundational tools to manage reservations, track events, and support administrative oversight. Data Preparation: Setup of partner schedules and profiles to enable real-world use of the system. User Experience Design: Clear flows for scheduling, partner selection, confirmations, and post-session access (including recordings). Event Tracking: Core event and status framework to monitor reservations and session activity. Defined Boundaries: Explicit exclusions to keep the project focused on testing the MVP rather than expanding into complex integrations or credit/cancellation management.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
The project delivered measurable progress in several key areas. A fully functional scheduling system was launched on time and performed reliably in production, demonstrating the quality of both design and implementation. User adoption was immediate within the English learning cohort, with learners successfully completing the full scheduling and conversation flow. Partner data was prepared and integrated, enabling real sessions to occur without manual workarounds. Administrative oversight features allowed internal teams to monitor bookings and session activity more effectively. Most importantly, the system provided the first wave of real user feedback on the MVP, giving the organization actionable insights to guide future development.
Measurable outcomes included:
On-time delivery with all agreed-upon scope completed.
Successful end-to-end scheduling and session completion by learners.
Partner schedules and profiles set up to support live usage.
Stable performance and high reliability of the reservation workflow.
Collection of user feedback to validate the MVP and inform next steps.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Their project management was excellent. They consistently delivered items on time and kept the work moving forward without delays. Communication was clear and proactive, and they were incredibly responsive to our needs—adjusting quickly whenever questions or changes arose. Overall, the process felt organized, transparent, and highly collaborative.
What was your primary form of communication with Pilot West Studios?
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
What I found most impressive about this company was their communication and their ability to consistently connect development work to real business value. They didn't just deliver technical outputs; Pilot West Studios ensured we understood how each piece of the project supported our goals and provided clear, practical impact. This alignment between technical execution and business outcomes set them apart.
Are there any areas for improvement or something Pilot West Studios could have done differently?
At this stage, there aren’t any significant areas for improvement. The project was managed and delivered effectively, and our experience with Pilot West Studios was very positive throughout.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Showing 1-4 of
4 Reviews
Our Story
Pilot West Studios is a Nashville, TN software team that builds the core software that mid-sized distribution, manufacturing, and construction firms run on. We replace spreadsheet-run processes, add custom-tailored workflows to their existing systems, modernize legacy systems (Visual FoxPro, VB6, AS/400, Access), and build custom ERPs that tie everything together. US-based senior engineers, fixed monthly subscription with a 60-day guarantee. Clients save 1-3 hours per user/day.
Meet the Team
Jake HaynesCEO & Co-founder
I spent my career building software for logistics, manufacturing, distribution, and construction companies. I started PWS because those industries deserve a tech partner who understands their operations, not just code.
What Sets Us Apart
Consultants First, Developers Second
We turn away roughly 95% of prospects. If off-the-shelf software solves your problem, we'll tell you. Every engagement starts with a business diagnosis, not a code estimate. We've recommended against custom development more often than we've recommended for it.
Fixed Monthly Price. No Surprise Bill. No Contract
Our subscription model replaces hourly billing, scope creep, and six-figure project quotes. You get a senior US-based development team, fractional CTO guidance, and a 30-day money-back guarantee. Month-to-month, no long-term contracts.
We Specialize in Legacy Software Modernization
We rebuild outdated systems (Visual FoxPro, VB6, AS/400, Access, Delphi) into modern platforms without disrupting your operations, mainly for distribution, manufacturing, and construction. Your old system keeps running while we build the replacement alongside it. You own 100% of the code.
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