What evidence can you share that demonstrates the impact of the engagement?
We're still just starting to push the app out to the rest of our workforce. However, we believe that it's going to save us time and money. It will make us more efficient once it's fully implemented. While we're finished with development at this point, we’re open to working with them to make more improvements to the product in the future.
How did Midwestern Interactive perform from a project management standpoint?
They’re very responsive, and always looking for solutions to whatever issues or challenges we face. The scope of the project was very fluid because we frequently changed our mind about what we wanted. They did a great job of adjusting to our requests for tweaks and changes.
They used Basecamp to manage the project. We also had a set weekly meeting for the first couple of months. Then we went to every two weeks as the project was winding down. The meetings would always include the project manager and sometimes the owners, so it was nice to have their involvement.
What did you find most impressive about them?
Midwestern Interactive stands out from other firms in that they try to fix any issue as quickly as possible. Communication is quite good. I could call them on their cell phone at any time if needed.
Are there any areas they could improve?
I wish development could’ve been a bit faster. That’s not totally fair because we kept changing the scope and deadline, so the fault isn’t on them. I'm not unsatisfied. It's probably the nature of the project.
Any advice for potential customers?
Keep the lines of communication open. Make sure that your team isn’t giving conflicting suggestions or requests for changes. Have a lead on our end who makes the decision for what they should work on. Don’t bombard them with too much input. They did a good job of handling our incoming requests, and would call me to confirm what I wanted them to do.