Managed IT Services for your Apple devices

Started in 2002, Mid-Atlantic Computer Solutions is a complete technology solution provider. We are 100% committed to making sure our customers have the most reliable and professional IT service throughout Alexandria, Virginia and the greater Washington, DC metro area. Our team of talented professionals can solve your IT challenges once and for all.

An entire team of experts at your service: dependable consultants and engineers that work as your partners for all of your technical needs

Responsive: Our well-staffed, supportive team answers the phone live, and this enables us to resolve most problems within minutes of receiving a call.

Reliable: Enjoy fast IT systems and avoid constant downtime. We take a proactive approach to your technology so you experience fewer problems and more productivity.

Accessible: Our IT team is at your disposal to provide support where you need it.

Comprehensive: Gain access to a full-service IT team with the manpower, knowledge and experience only found in large corporate environments.

Flexible: There is no one size fits all with us. We support your systems as if they are our own and commit to understand every part of your business.

Unconditional Satisfaction: We make sure every customer is completely satisfied with our products and services.

Tame the Complexity: We remove the burden of IT management and the worry of putting out technology fires.

Well Matched Partnership: Every client is unique and we offer personalized levels of service to help strengthen their business.

Technicians who you will like and understand: dependable consultants and engineers that work as your partners in IT and success.

Our custom service packages deliver what you need and want without overstepping the boundaries of your budget.

 
$1,000+
 
$150 - $199 / hr
 
2 - 9
 Founded
2002
Show all +
Alexandria, VA
headquarters
  • 2034 Eisenhower Ave Suite 101
    Alexandria, VA 22314
    United States

Portfolio

Key clients: 

The Fratelli Group Blackburn Architects Montage Marketing Group The Moak Group AC Fitzgerald & Associates Enterprise Furniture Hudson Studio Rising Tide Media Group Shami Messinger PLLC

Reviews

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IT Managed Services for Marketing Agency

"They’re very responsive — especially our day-to-day program folks. They understand our business."

Quality: 
4.5
Schedule: 
4.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Aug. 2017 - Ongoing
Project summary: 

Mid-Atlantic Computer Solutions provides hardware, software, and IT environment maintenance. Their on-site servicing and regular sit-downs allow for issues to be proactively addressed.

The Reviewer
 
11-50 Employees
 
Washington, DC
Mercedita Roxas-Murray
CEO & Co-Founder, Montage Marketing Group
 
Verified
The Review
Feedback summary: 

Beyond enabling the client with an intranet, phone, and security set-up, Mid-Atlantic Computer Solutions offers attentive service. Their responsive resources have developed a trusting relationship with the client. Customers can expect a respectable partner committed to client success.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO and founder of Montage Marketing Group. We’re a marketing, outreach, engagement, events, and communications company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Mid-Atlantic Computer Solutions?

We had just started the company and needed an IT provider.

SOLUTION

What was the scope of their involvement?

They created systems and protocols for onboarding and issuing assets. They also helped us set up assets, identify software, and handle the licensing for the platforms we use. Finally, they helped us establish a phone system, intranet, server and backup system, and redundancy measures. Hardware sourcing is also part of their job. We use Outlook in the office and Microsoft 365. They’ve also done cybersecurity testing for our teams and deliver a report to me.

What is the team composition?

We typically have three people that we talk to on a regular basis. Two of them are more frequent partners, and one of them is our assigned program manager.

How did you come to work with Mid-Atlantic Computer Solutions?

We ran an RFP process to find a suitable partner to grow with us. MAC was local and could handle going on-site for us.

How much have you invested with them?

We spend around $3,000 per month with them.

What is the status of this engagement?

We’ve been working together since August 2017.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They’ve been great. They’re very responsive — especially our day-to-day program folks. They understand our business now and so can anticipate issues and problems. Every year, we have an annual sit-down to review our systems’ performance so we can make adjustments.

They’re great at monitoring us. For example, one of our servers has a glitch they’ll come in and take a look at it to prevent it from failing. They assist where we have aging machines and are proactive about identifying potential issues before they negatively impact us.

The owner of the company contacted me during the beginning of the pandemic as well, in case I needed to reserve cash flow, which I thought was a nice touch. We opted not to do that but it was nice of them to offer.

How did Mid-Atlantic Computer Solutions perform from a project management standpoint?

They’re migrating more toward a call-in center, which makes me a little nervous — only because we’ve had such good personal care with folks we’ve developed a personal relationship with. That does give me a little pause.

What did you find most impressive about them?

Though I haven’t worked with other providers I can say that they’re very responsive. We stay with them because their customer service is so attentive. Small companies don’t usually get this amount of attention from bigger organizations.

Are there any areas they could improve?

They could present more of their cost research on different systems so we can feel we’ve gotten the best deal.

Do you have any advice for potential customers?

Understand what you need and be clear. Don’t be afraid to ask them to use language you understand. Tech people can speak in their own code sometimes so make sure you understand what’s being said. Don’t just go along with it. Let them know what is making sense or not making sense.

4.5
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Full Suite of Managed IT Services for PR Strategy Group

They’ve always had an exceptional attitude.”

Quality: 
4.5
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
June 2005 - Ongoing
Project summary: 

Mid-Atlantic Computer Solutions continues to provide IT support for a DC-based public affairs firm. They handle the client’s web hosting, networking systems, and voice over IP. They even repair Apple computers.

The Reviewer
 
11-50 Employees
 
Washington, DC
Principal, Consulting Firm
 
Verified
The Review
Feedback summary: 

Mid-Atlantic Computer Solutions has become an invaluable partner over the course of a 15-year engagement. They excel at troubleshooting and explaining their solutions in layman’s terms. They’re also consistently available, making them a reliable resource vis-à-vis any technical challenge.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m a principal at a public relations and public affairs firm in Washington D.C. We’re a consultancy that helps clients ranging from corporations to trade associations and nonprofits.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Mid-Atlantic Computer Solutions?

We rely on Mid-Atlantic Computer Solutions (MACS) for our managed IT services.

SOLUTION

What was the scope of their involvement?

Will (Owner) was our founder’s single point of contact 20 years ago when he was the sole Mac-user in the office. 5 years later, when our entire office decided to transition from PC to Apple, Will helped us make that shift. They’ve since continued to provide us with full-fledged IT support.

MACS host our website, handle our phone system (Voice over IP), and manage our networking systems.

Recently, they helped us onboard a remote employee. They spent a lot of time with her to get the necessary systems up and running. That being said, since they’re local to us, they’re available to come into the office to provide hands-on support. If we have a problem with our computers, they’ll come into the office and repair them for us.

What is the team composition?

Will has a larger team behind him. I also believe he’s relying on a service to assist in managing helpdesk emails.

How did you come to work with Mid-Atlantic Computer Solutions?

I have no idea. I’ve been at the company for 15 years, and the partnership predates my onboarding.

How much have you invested with them?

We’ve spent somewhere in the realm of $25,000 per year, for the last 5 years. That excludes the costs of the software and programs that they help us purchase.

What is the status of this engagement?

The engagement began somewhere around the summer of 2005, and it’s an ongoing partnership.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

They’ve always had an exceptional attitude. We can simply communicate our problems, and MACS will understand and address them. In that way, they defy the stereotype that IT people can be difficult to work with. They excel at explaining technical processes in layman’s terms so that non-IT people can understand.

They’re gracefully managing our remote workflows in light of COVID-19. We’ve appreciated their flexibility in managing both remote and in-person processes.

How did Mid-Atlantic Computer Solutions perform from a project management standpoint?

They’re amazingly available. We have clients that require 24/7 service, and Will can be reached at late hours or over the weekend.

Will sometimes comes to me to propose new ideas and solutions. While I don’t always accept his offers, I always appreciate his proactivity in suggesting improvements.

What did you find most impressive about them?

We’re always reevaluating how we can improve our IT resources. We’ve talked to other firms before, but we always come back to Will and MACS, because they have a personal touch to them. Will is very easy to work with and has been a great partner for us. They’re a part of our team.

Are there any areas they could improve?

I’d emphasize the importance of constant communication. There have been a couple of times where they didn’t tell us ahead of time when pushing an update. It hasn’t happened in a long time, but I always try to remind them of how much I appreciate an early heads-up. We never get any pushback or resistance from them when we provide them with feedback like that.

Do you have any advice for potential customers?

Try to develop a relationship with them and treat them as a partner.

5.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer