An IBM Company.

Merge is a leading provider of innovative enterprise imaging, interoperability and clinical systems that seek to advance healthcare. Merge’s enterprise and cloud-based technologies for image intensive specialties provide access to any image, anywhere, any time. Merge also provides clinical trials software with end-to-end study support in a single platform and other intelligent health data and analytics solutions.

With solutions that have been used by providers for more than 25 years, Merge is helping to reduce costs, improve efficiencies and enhance the quality of healthcare worldwide.

 
$1,000+
 
< $25 / hr
 
250 - 999
 Founded
1987
? These data points are estimates provided by the Clutch team. Each data point can change at any time and is subject to the company’s discretion once they claim ownership over their Clutch profile.
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Chicago, IL
headquarters
  • 71 South Wacker Drive, 20th Floor,
    Chicago, IL 60606
    United States
other locations
  • 6303 Airport Road, Suite 500,
    Mississauga L4V 1R8
    Canada
  • High Tech Campus 68,
    Eindhoven 5656AG
    Netherlands
  • 399 Keyuan Road Zhangjiang Hi-Tech Park, No. 10 Building Pudong New District
    Shanghai 201203
    China
  • Milwaukee
    United States
  • Daytona Beach, FL
    United States

Focus

? These focus breakdowns are estimates provided by the Clutch team. Service line and focus breakdowns can change at any time and are subject to the company’s discretion once they claim ownership over their Clutch profile.
Service lines
  • Non-Voice BPO/Back Office Services
Industry focus
  • Health Care & Medical

Reviews

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Data Entry for Small Healthcare Provider

"They are exemplary."

Quality: 
3.5
Schedule: 
3.5
Cost: 
3.0
Willing to refer: 
3.0
The Project
 
Less than $10,000
 
2014 - Ongoing
The Reviewer
 
51-200 Employees
 
Charlotte, North Carolina
Associate, Small Healthcare Provider
 
Verified
The Review
OPPORTUNITY / CHALLENGE

Why does your firm need back office services? Did you use to handle these needs in-house?

We wanted an immediate return on our investment.

What types of work can your internal staff avoid by utilizing a back office service?

We had an internal conflict of work.

What challenge were you trying to address with the service provider?

They provide quick resolution of our claims.

SOLUTION

What was the scope of the service provider's involvement?

They provide real-time visitor information.

Could you describe the service provider's pricing structure and how they billed you?

We pay a yearly subscription fee.

How did you come to work with this service provider?

They had strong prior experience.

How would you assess the service provider's ability to turn around quality work quickly, their client service, and communication.

They are exemplary.

How much time and money does this service provider save you each month?

I would guess maybe $500.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

We have web-based requirements.

What are the service provider's strengths?

We have multiple data entry points.

What areas can the service provider improve?

They could lower costs.

How long has your company been working with this service provider?

It's been three years.

How much money do you spend annually with this service provider?

We pay less than $1,000.

3.5
Overall Score
  • 3.5 Scheduling
    ON TIME / DEADLINES
  • 3.0 Cost
    Value / within estimates
  • 3.5 Quality
    Service & deliverables
  • 3.0 NPS
    Willing to refer
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