Merge

OPPORTUNITY / CHALLENGE

Why does your firm need back office services? Did you use to handle these needs in-house?

We wanted an immediate return on our investment.

What types of work can your internal staff avoid by utilizing a back office service?

We had an internal conflict of work.

What challenge were you trying to address with the service provider?

They provide quick resolution of our claims.

SOLUTION

What was the scope of the service provider's involvement?

They provide real-time visitor information.

Could you describe the service provider's pricing structure and how they billed you?

We pay a yearly subscription fee.

How did you come to work with this service provider?

They had strong prior experience.

How would you assess the service provider's ability to turn around quality work quickly, their client service, and communication.

They are exemplary.

How much time and money does this service provider save you each month?

I would guess maybe $500.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

We have web-based requirements.

What are the service provider's strengths?

We have multiple data entry points.

What areas can the service provider improve?

They could lower costs.

How long has your company been working with this service provider?

It's been three years.

How much money do you spend annually with this service provider?

We pay less than $1,000.