What evidence can you share that demonstrates the impact of the engagement?
We’re in a high growth phase right now, so everyone involved has to drive success. The work they’ve been able to provide at their price point had generated an enormous impact. They executed very well, so we were able to launch a significant number of new features to the store. We’re a successful e-commerce store as a result of all the work they were doing. They were able to get the job done very efficiently, deeply integrated into all aspects of the site. That isn’t to say that another dev shop wouldn’t be capable of a similar job, but they’ve been a key partner.
User feedback has been phenomenal. The older product that it replaced was a few years old. This version is faster and looks better to those using it. We’re truly on a fantastic trajectory.
How did Menlo Technologies perform from a project management standpoint?
Consistently, they’ve been able to deliver on time and within the budget. The team is flexible, working in any style we need. We decided quickly on an agile development style and workflow, and they were very responsive while working that way. Our teams use Slack to collaborate. They’ve been very communicative in that, too. Because of all this, we’re able to ask them for their product and tech opinions and build collaboratively.
What did you find most impressive about them?
Their flexibility with their resources was a huge key to our success. Additionally, they had the technological expertise in our main areas of focus. The technical staff is bright, quick, and not egotistical, which is a big asset. They come to us with opinions and designs that alter with new information. Their goal is to build the products we want, not to stick to philosophies. So, they have opinions, but not dogmas in the workplace.
They also have a global footprint. With that, we’re able to acquire staffing across the globe and in many timezones. That’s been a huge workflow advantage.
Are there any areas they could improve?
We’re really happy with them. They could strive for even more depth in their technological expertise, but they’re doing quite well with that already. Since I’m part of a startup, developments can always be cheaper, but I’m certainly not unhappy with the price either.
Do you have any advice for potential customers?
Do primary research to understand their skills and how you can best use them to fill competency gaps on your end. For companies with strong project management, don’t engage them for it. The reverse is also true. Similarly with architecture, if you don’t have internal professionals in that area, you’ll need to utilize their resources. Because we did the upfront research and vetting, we were able to align our resources with them almost instantly. I’d recommend doing the same.