MasterCRM

BACKGROUND

Please describe your company and position.

I am the CFO of Racio

Describe what your company does in a single sentence.

Consulting in the field of labor protection and industrial safety.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire MasterCRM to accomplish?

• Customizing crm Creatio for our business processes and needs.
• Integration of crm Creatio with our ip-telephony, corporate mail, and corporate website.
• Setting up end-to-end analytics in crm Creatio.

SOLUTION

How did you find MasterCRM?

Online Search

Why did you select MasterCRM over others?

• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from MasterCRM were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Customizing crm Creatio for the company's business processes. 
• Sales automation. 
• Setting up end-to-end analytics. 
• Integration of ip-telephony, corporate mail and corporate website.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The number of lost leads decreased. Reduced employee errors in the process of providing services to our clients due to the automation of some processes and a high level of control. Service delivery time has been reduced.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The company's contacts were always in touch and responded promptly to our requests. They helped us find the best option to resolve issues that arose in the course of working on the terms of reference and during the testing of the finished crm.

What was your primary form of communication with MasterCRM?

• In-Person Meeting
• Virtual Meeting

What did you find most impressive or unique about this company?

The company's employees have immersed themselves in the specifics of our company's business. They helped us find weaknesses in our processes. We felt supported by them when we were giving up. I think they were as interested in the project as we were. And even more so. In the nine months of cooperation, they have become our partners.

Are there any areas for improvement or something MasterCRM could have done differently?

In the process of working with us, they refined their processes just as we did ours. This cooperation was beneficial for both companies. WIN-WIN.

BACKGROUND

Please describe your company and position.

I am the Project manager of Staleks

Describe what your company does in a single sentence.

A trading and manufacturing company operating in the B2B and B2C segments in e-commerce and off-line

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire MasterCRM to accomplish?

• Implementation of a CRM system from scratch
• Development of integrations of CRM systems with external services
• Development of company business processes
• Project technical support

SOLUTION

How did you find MasterCRM?

Recommendation

Why did you select MasterCRM over others?

• High ratings
• Pricing fits our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

• Audit and Reengineering 
• Project Automation of lead generation 
• Innovative solutions in the process of software implementation 
• Operational technical support of the project

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Task deadlines

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Efficiency of project management Deadlines

What was your primary form of communication with MasterCRM?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Set of competencies and approach to problem solving

Are there any areas for improvement or something MasterCRM could have done differently?

They delivered everything at a high level.