Mainstream

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of COFA Games. We’re a team of 10 people working on multiple games. The current one is Awakening of Heroes, a 5V5 mobile fighting game. The game is in a soft launch and has around one million downloads.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with SuperAdmins?

They’ve been helping us with a few tasks related to hosting for the last couple of years. 

SOLUTION

What was the scope of their involvement?

SuperAdmins set up our complete multiplayer backend structure on Google Cloud. From there, they ensured that it had good stability and that we could scale up as we attracted more players, as well as scale down during the night when traffic is lower.

They also implemented a downtime monitoring system, and helped us with several other things, like load balancing and security.

They kept hosting efficiency in mind, too. Hosting is expensive, so we always need to optimize resources. They set up hosting in four locations: Europe, the US, Asia, and South America. 

Overall, they’ve set up databases, the PHP-driven API server, and the gaming servers.

How did you come to work with SuperAdmins?

They’re one of the most promising companies in our region, and we’d known each other for a long time. SuperAdmins is well known for hosting services. We sent them an email, and they responded in a few minutes, telling us what they could and couldn’t do.

How much have you invested with them?

We’ve spent under $5,000 on their services, excluding hosting expenses.

What is the status of this engagement?

We started working with SuperAdmins in March 2018, and it’s ongoing. We’re not working together actively, but we go to them if we have a question or need support. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

SuperAdmins is extremely efficient, from my point of view. They’ve delivered more than we expect. Beyond just doing the work, they consulted us on the best possible solution for our needs. The infrastructure they set up is very reliable. We haven’t noticed any problems so far.  

One of their values is that they stand behind what they say and we can rely on their input. They never second-guess themselves.

How did SuperAdmins perform from a project management standpoint?

We’ve had short deadlines, but everything is delivered on time and on budget, with consulting on top of that.

Their response time is super quick, in the span of a few minutes. We’ve worked with lots of companies, and this isn’t usually the case.

We’ve had some brainstorming sessions with SuperAdmins, and the best solution from their side wasn’t always the best one from ours. We’ve had to find compromises between functionality, cost, and speed. We’re using ActiveCollab internally, but we just use email with SuperAdmins. 

What did you find most impressive about them?

Their knowledge of the services they provide and planning accuracy make SuperAdmins stand out. They excel at communication, which is very important for us.

Are there any areas they could improve?

Everything has been done as planned. We haven’t gone back to them for changes.

Do you have any advice for future clients of theirs?

Having open discussion sessions can be helpful for both parties. From the client-side, it’s important to provide as much data as possible, including diagrams, and set up calls to validate assumptions and create a final execution plan.

BACKGROUND

Please describe your company and position.

I am the DevOps Team Lead of Sedecom

Describe what your company does in a single sentence.

Software development

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Mainstream to accomplish?
Analyze our own Kubernetes cluster

SOLUTION

How did you find Mainstream?

Online Search

Why did you select Mainstream over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Good value for cost

How many teammates from Mainstream were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Kubernetes Infrastructure Review 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Periodical status reports and status meetings

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project was professionally managed, and reports were produced on time. New requirements were taken into account promptly.

What was your primary form of communication with Mainstream?

Virtual Meeting

What did you find most impressive or unique about this company?

They're a young and professional team.

Are there any areas for improvement or something Mainstream could have done differently?

No improvements needed.