Mainstream

BACKGROUND

Introduce your business and what you do there.

I’m the COO of One2Ten, a client and employee experience and satisfaction platform. Our platform is able to program and design questionnaires, and it offers a digital dashboard that’s updated in real-time and custom made. It contains digital improvement boards where you’re able to record and track your improvements based on the feedback collected with the questionnaires.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with SuperAdmins?

I was looking for someone to handle the managed IT operations for our server infrastructure.

SOLUTION

What was the scope of their involvement?

They’re maintaining and managing our AWS servers and any needed development or updates to our servers or infrastructure. They make sure our servers are up and running and conduct our firewall and security scans on a regular basis. The connection to our backup servers is also their responsibility, as are change requests.

For example, as part of a certification, I had to install an extra firewall on a server level, and I didn’t have a clue about how to do it. SuperAdmins understood it, however — they knew what to do and they executed it within a day.

What is the team composition?

I have a main point of contact, but there are 3–5 people involved on a regular basis.

How did you come to work with SuperAdmins?

My previous vendor, who I wasn’t satisfied with, recommended them. I chose SuperAdmins because they were clear in what they do from the start. They explained their work simply and directly, and they made it very clear how they deliver success.

How much have you invested with them?

We spend around €1,800 euros per month (approximately $2,200 USD).

What is the status of this engagement?

We’ve been working together since March 2020.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I worked with two other companies prior to SuperAdmins, I’ve stuck with them because they’re focused on my needs. They deliver what they say they will.

How did SuperAdmins perform from a project management standpoint?

They use an internal tool, and we use a joint Microsoft Teams channel. It’s a really easy system for us. I’m not sure if it’s the easiest for them, but they haven’t raised any concerns.

What did you find most impressive about them?

SuperAdmins knows their business. Sometimes people can excel with organization and communication but underwhelm with their product. SuperAdmins knows their business, their product, and what they need to do to execute. They’re easy to reach and communication takes the form of a constructive dialogue, as it should with a true partner.

Are there any areas they could improve?

No, there aren’t. They’re really on top of it, to the point where I sometimes have to slow them down. They’re ready for execution immediately.

Do you have any advice for potential customers?

Definitely work with them, as they’re reliable and knowledgeable. They deliver on their promises.