Luby Software

BACKGROUND

Introduce your business and what you do there.

I’m the EVP and CIO of Sunwest Bank, an entrepreneurial commercial bank focused on improving business relationships and doing work in the fintech space.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Luby Software?

We needed someone to help us build a web and mobile app.

SOLUTION

What was the scope of their involvement?

Luby Software helped build our savings account app that we leverage to our employees. They used .NET to develop the app for the Android and iOS platforms and it’s hosted on Microsoft Azure.

Currently, they’re still helping us maintain and develop apps using the Agile development methodology. 

What is the team composition?

We’re working directly with their development team.

How did you come to work with Luby Software?

We were introduced to Luby Software through another fintech partner.

How much have you invested with them?

Over the course of our partnership, we’ve spent over $1.5 million.

What is the status of this engagement?

Our ongoing partnership started in June 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Luby Software was able to successfully deliver the final product while adhering to our goals, requirements, budget, and timelines.

How did Luby Software perform from a project management standpoint?

Their project management is great as they’re relatively in the same time zone as us and they have excellent communication skills.

We initially used Trello as a management tool, but we’ve since switched to Azure DevOps. We typically interact through Microsoft Teams, WhatsApp, and phone.

What did you find most impressive about them?

We like how they were able to turn into our true strategic partners because they understand our business and we’re really pleased with their involvement.

Are there any areas they could improve?

They’re currently working on providing Salesforce expertise, so we’re looking to collaborate on that front.

Do you have any advice for potential customers?

Before working with an external vendor or offshore provider, make sure you have a couple of reference calls to better understand what they can offer you.

BACKGROUND

Please describe your company and your position there.

Domper Consultoria e Sistemas is a software development company, founded in 2006 and headquartered in the city of Vacaria - RS. We aim to offer and meet the demand for consulting, development and implementation of Information Systems. It is a company inspired by the vision of transforming software projects into business results. I'm a systems analyst in the company's development sector, providing all the necessary support to developers and being the bridge between the support/consulting and development sectors.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Luby Software, and what were your goals?

Domper hired Luby to assist in the development of a new ERP, developed in a new language and with a cloud platform, different from the desk systems we currently have. The main objective is to speed up the development of this system, integrating Luby/Domper teams to deliver a functional product to customers in a shorter period of time.

SOLUTION

How did you select this vendor and what were the deciding factors?

Luby was found through internet searches and the decisive factors for the selection of the supplier were the alignment meetings, which provided confidence and firmness for the realization of the project.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The main idea of ​​ERP is to merge the 3 Delphi systems that we currently have, in a single product, in a more current platform with more technology and resources, modularizing and configuring according to the needs of each client. As this is a very complex and extensive project, deliveries will be divided into stages, and at first we are prioritizing the Caderno de Campo module, specifically for Agro customers. The technologies used in the development are: JavaScript Node JS React JS React Native

How many people from the vendor's team worked with you, and what were their positions?

1 person - as a requirements analyst 3 people - Developers

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Deliveries are punctual and the results have been as expected.

Describe their project management style, including communication tools and timeliness.

Communication tools such as skype, whatsapp and meetings scheduled weekly via google meet are used to deliver sprints and debate tasks/clarification of doubts. Trello is the tool used to document the tasks to be performed by developers. It's a very dynamic tool and has been serving well and with agility, as we can see the progress and construction of the project evolving every week.

What did you find most impressive or unique about this company?

Their organization, commitment, and dedication are outstanding.

Are there any areas for improvement or something they could have done differently?

We can evolve a little in the testing part, always seeking to improve the tool and minimizing the number of errors reported after the revisions.

BACKGROUND

Please describe your company and your position there.

Agrotools is focused on developing technological solutions for agribusiness. I am currently the manager of the technology area within the company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Luby Software, and what were your goals?

We have the challenge of creating some solutions that allow companies in the middle of the agribusiness production chain (such as meatpackers, trading companies, etc.) to buy products from rural producers who follow socio-environmental commitments.

SOLUTION

How did you select this vendor and what were the deciding factors?

Luby contacted us through LinkedIn and we scheduled some conversations to get to know the company. At the moment, we have the challenge of creating a pool of suppliers that can support us in the various challenges that we have in the company. From the work proposal and the previous cases were also important to start the partnership.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Creation of a platform to bring communication between rural producers and mid-chain companies that want to buy products from the field, using .net core 3 for backend and Vue.js for frontend

How many people from the vendor's team worked with you, and what were their positions?

2 developers

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The project is still under development, but the team has supported a lot in the development of the web platform, as well as in the communication flow between the rural producer and the system, which uses chatbot-based technologies to direct and automate the process flow.

Describe their project management style, including communication tools and timeliness.

We use agile management within the project and the day-to-day of suppliers is facilitated with the support of the scrum master and a project analyst who is responsible for the deliverables together with the customer. On a daily basis, the team performs all scrum rites, such as refinement, planning, daily, review and retrospective.

What did you find most impressive or unique about this company?

I am impressed with their ease of adaptation to our work processes and their massive contributions to the agenda.

Are there any areas for improvement or something they could have done differently?

At the moment, the only point of improvement that I see is in relation to the initial time of allocation of the team, which ended up taking a little longer than expected.

BACKGROUND

Please describe your company and your position there.

I'm the Chief Development Officer at a Financial Services company providing services to Community Banks in the US.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Luby Software, and what were your goals?

We have had significant growth and an expanding need for additional products and services. We hired Luby to assist with development and UI/UX services to augment our staff. Our goal was to take advantage of Luby's expertise in design and development to assist with completing projects and getting to market quicker.

SOLUTION

How did you select this vendor and what were the deciding factors?

We were referred to Luby from another financial partner in the US that has been using Luby for similar services. We performed significant due diligence with references and with Luby ahead of signing an agreement. We were impressed with their good references and with how the CEO - Alon - focused on forming a great relationship with us and being very customer-focused.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

They utilized Adobe design tools for sharing mock-ups with us. And we took advantage of several Agile technologies and processes to produce work and collaborate together. Microsoft Teams interaction helped tremendously.

How many people from the vendor's team worked with you, and what were their positions?

We started with 3 team members - a project manager, product designer, and tech lead. Our engagement has been ramped up and we are now working with an additional 5 members - 1 tech lead, 2 front-end developers, and 2 back-end developers.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The project is not complete yet but we have seen significant progress with our project through Luby's assistance.

Describe their project management style, including communication tools and timeliness.

Project management is very timely using tools such as email and Microsoft Teams. We also use Azure DevOps for Feature, User Stories.

What did you find most impressive or unique about this company?

The company seems very progressive and is growing. They have proactively made visits to our Corporate headquarters and have talked to us about their community and how they work with a local college to acquire talent. They get involved early with students and work to provide them with opportunities at Luby. They are a very solid company with great ambitions.

Are there any areas for improvement or something they could have done differently?

So far, I don't see anything that could be done better. Like mentioned earlier, they communicate well. We had one instance early on in the project where there were some processes that were not working between our teams. We got on a meeting and worked everything out, shifting how work was provided and reviewed, and things are working smoothly once again.

BACKGROUND

Please describe your company and your position there.

I am the CTO and CPO of Cartos, a Fintech with a journey of over 11 years providing differentiated digital financial solutions. We believe that the main objective of our financial operations is to serve human beings, bringing solutions to their needs. For this, Cartos has a specialized team, its partners have vast experience in the financial market and work with modern technological solutions.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Luby Software?

Our company is building a plataform for wireless payments and processing loans

SOLUTION

How did you select this vendor and what were the deciding factors?

We hired Luby for their ability to deliver the job with scalability. Our focus is not on having in-house developers, but rather finance with technology, and Luby provides developer management.

Describe the project in detail and walk through the stages of the project.

In January 2020, we decided to accelerate the company's digitization, in the microservices architecture, which allows parallel programming of multiple microservices. In Brazil, the transfer is within the SPB environment, and we start building Internet Banking. Of the 5 necessary features, 2 are already delivered, (TED and PIX), missing slips (Issuance and payment), Consumer Accounts and Taxes. In the roadmap, we expect this to be completed in the first quarter of 2022.

How many resources from the vendor's team worked with you, and what were their positions?

In average, 10-15

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Our Internet Banking works with both features, which allows our suppliers and employees to already use the digital account

How effective was the workflow between your team and theirs?

Like every process, our product managers and the Luby team were learning to work together. Today we use Agile Scrum Manager and productivity is increasing day by day

What did you find most impressive or unique about this company?

Luby has around 100 collaborators. They train developers to scale up the programming with specialized management.

Are there any areas for improvement or something they could have done differently?

Yes. Finance specialists who understand the business and be more assertive in terms of deadlines.

BACKGROUND

Introduce your business and what you do there.

I’m the COO and CTO at USEND. We’re a syntax or a NeoBank, and we provide financial services to the US, Canada, and Brazil.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Luby Software?

We needed help for our ongoing software development of assets and products, specifically on the mobile side.

SOLUTION

What was the scope of their involvement?

Luby Software works in a way in which we outsource engineers that work full-time and exclusively for us, except that the payroll is handled by their team. Our project management is in-house, so they just assign development tasks for them to execute. They work in conjunction with our internal team on development for different projects, specifically for mobile applications.

What is the team composition?

We work specifically with Alon (Founder & CEO) and another person on the engineering side from their team.  

How did you come to work with Luby Software?

We got an introduction through somebody we knew. They were the first company that we were considering outsourcing for all the development. 

How much have you invested with them?

We’ve invested around $400,000.

What is the status of this engagement?

We started working together in January 2018, and the partnership is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We work on methodology sprints and Luby Software has been executing on everything we proposed. They’ve been meeting every goal, and the product is working. Our QA department has tested the quality of the product and we’ve been very happy with it — that’s why we still use them as our resource not so many years later. 

How did Luby Software perform from a project management standpoint?

The project management is through a direct employee of ours, and we get reports every week about the progress of the project. Whenever there is an issue, they address it right away and they are really on top of facts. We never leave reviews for our vendors, but when they requested us we were quite happy. They’ve been doing phenomenal — we’re happy with their performance.

What did you find most impressive about them?

The most impressive aspect about Luby Software is their honesty. When you outsource a third-party company, honesty and transparency around billing along the way are greatly appreciated. We’ve grown tremendously as a company, and they’ve been able to sustain our needs as we grow.

Are there any areas they could improve?

There’s nothing that they could improve. We’re extremely happy with everything they’ve done for us — they have to stay the same. 

Any advice for potential customers?

We manage our project management in-house, so I don’t know what it is like when they do the project management. I know that now they offer those services. However, we were very successful when managed by us. The goals and expectations were set up internally, and we utilized them for the execution. That has worked very well for us.

BACKGROUND

Please describe your company and your position there.

I am the COO of Foxtrot Systems. Foxtrot Systems is the world's first Artificial Intelligence Driver. By controlling a commercial driver's decisions in real-time using algorithms, Artificial Intelligence & live data, Foxtrot manages some of the world largest last-mile operations, immediately boosting on-time deliveries to 98%, reducing the driving distance by 16% and failed deliveries by 35%, decreasing our customers' carbon footprint while powering them to deploy an innovative " same-day delivery" logistics strategy to respond to new market demands and opportunities. Foxtrot powers 7 millions monthly deliveries to 10% of the world's retail outlets across 15 countries.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Luby Software?

We hired Luby to become a strategic partner of Foxtrot Ecosystem to support our Engineering and Product team with all matters related to staff augmentation. This was a strategic initiative for Foxtrot who always and only relied since its infancy on internal and full time people.

What were your goals for this project?

Increase the overall bandwidth, expertise, agility and reactivity of our Engineering team

SOLUTION

How did you select Luby Software?

We went through a thorough process by giving Luby concrete business cases/deal opportunities our engineering team had to deal with. We asked Lubi to come back with a formal written proposal then had a formal presentation to allow interaction between Luby's team and Foxtrot

Describe the project in detail.

The different projects consisted in applications to be developed around our core standard systems to match specific customer needs.

What was the team composition?

Depending the project, talents provided by Luby were Software engineers, UI/UX engineers, dev ops architects and even Key Account managers

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Given our history and objectives, the main positive outcome of our partnership with Luby is that our Engineering and Product team now believes we can achieve more, faster while remaining within quality spec by relying on external resources. Luby is considered as a true extension of Foxtrot team, able to add talented and experienced resources.

How effective was the workflow between your team and theirs?

We were very sensible to that aspect during the selection process. The ability to interact with our team, the ability to speak the same language, the ability to respond fast are definitively part of Luby's DNA

What did you find most impressive about this company?

What is the most impressive with Luby is its reactivity and ability to really understand the specificity of our needs to come back with a tailored solution. This unique ability is driven by the top, meaning directly by the Founder and CEO of that company. It is rare in a company of that size to still have the ability to deal with the top leader of that company.

Are there any areas for improvement?

Make sure all the people you deal with speak proper English so that the dialog is fluid and easy with your own team

BACKGROUND

Please describe your company and position.

 I am the COO of a financial services company 

Describe what your company does in a single sentence.

Ours is a crypto bank that allows you to send money to anyone in your contacts. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Luby Software to accomplish?

• Help build out with mobile app development.

SOLUTION

How did you find Luby Software?

Referral

Why did you select Luby Software over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me

How many teammates from Luby Software were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Provide mobile app development support.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

They delivered on time with high quality and were very cheap. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They are incredibly detail oriented and document all needs to deliver what we asked for.

What was your primary form of communication with Luby Software?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The quality of the people working there is of the highest level. Everyone has the attitude of tending to the garden and finding the best solution with the best resource allocation.

Are there any areas for improvement or something Luby Software could have done differently?

No, they were excellent.

BACKGROUND

Please describe your company and position.

I am the Business Partner Tech of Celcoin

Describe what your company does in a single sentence.

Infratech Finance

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Luby Software to accomplish?

• Software Engenieer
• Evolution features

SOLUTION

How did you find Luby Software?

• Online Search
• Referral

Why did you select Luby Software over others?

• High ratings
• Great culture fit
• Company values aligned

How many teammates from Luby Software were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

• Build large-scale and distributed systems;
• Design and propose system architecture solutions;
• Development and maintenance of Web APIs;
• Develop event-driven microservices.
• Analyze systems and propose solutions to real problems;
• Ensure quality in the codes produced;
• Extract maximum speed from implemented systems and routines.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

BaaS platform and project delivery

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes. They're organized through sprints and story points

What was your primary form of communication with Luby Software?

Virtual Meeting

What did you find most impressive or unique about this company?

Concern with delivery and commitment to feedback

Are there any areas for improvement or something Luby Software could have done differently?

No

BACKGROUND

Please describe your company and position.

I am the CIO of Greulich's Automotive

Describe what your company does in a single sentence.

We are a family owner, multi-location automotive repair company.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Luby Software to accomplish?

• Redesign the front-end of our shop management software
• Strengthen and secure our API
• Develop a mobile app for our customers

SOLUTION

How did you find Luby Software?

Referral

Why did you select Luby Software over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me

How many teammates from Luby Software were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The project's scope is to streamline and enhance the security of our API, remodel the front end of our software to make it more user-friendly and simpler to learn, and add some new functionality. We are also developing a mobile app that will improve communication with customers and allow for quick and easy scheduling of appointments.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We are still early in the process, but so far, the team has delivered on all they've promised in a timely manner.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, and they've been very open to feedback. It's been a collaborative process, and we feel good about the direction it is heading.

What was your primary form of communication with Luby Software?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their processes, attention to detail, and communication. They are very organized and well-structured.

Are there any areas for improvement or something Luby Software could have done differently?

Not at this point. We are very pleased so far.