Loona Agency

BACKGROUND

Please describe your company and position.

I am the Founder of NPM Millwork

Describe what your company does in a single sentence.

Specializes in the manufacture of exquisite furniture crafted from high-quality materials. Carpenters

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Loona Agency to accomplish?

• Drive qualified leads from digital
• Build digital presense and trust
• #1 carpenters in Miami

SOLUTION

How did you find Loona Agency?

Online Search

Why did you select Loona Agency over others?

• Close to my geographic location
• Pricing fit our budget
• Company values aligned

How many teammates from Loona Agency were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Loona began by launching and managing our Meta Ads campaigns, testing different formats and creative strategies to generate high-quality leads. They also took over content creation and management of our Instagram account, helping us stay consistent and more professional online. 

To support our ad campaigns, team built a clean, conversion-oriented landing page and started driving targeted traffic to it. In parallel, they fixed technical issues on our main site—removing bugs, decluttering pages, and setting up a working contact form to ensure leads don’t get lost.

Their team delivered:
- Meta Ads strategy, creative development, and testing
- Full Instagram content plan and account management
- Landing page creation for ad campaigns
- Technical cleanup and form optimization on our website

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

- Consistent lead flow from Meta Ads (20 qualified leads per month)
- Higher engagement on Instagram (+50% in profile visits, profile activity & website link taps)
- Better user experience and contact conversion on the site (x2 CR)
- Clear improvement in our online brand presentation

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The team stayed in close contact, responded promptly to our urgent questions, and was always open to feedback, edits, or last-minute changes. Their responsiveness and flexibility made the collaboration smooth and reliable.

What was your primary form of communication with Loona Agency?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They combine creative thinking with a clear focus on business outcomes. Their ads not only look good but perform well, and their content team helped us build a consistent, professional brand voice online.

Are there any areas for improvement or something Loona Agency could have done differently?

So far, the collaboration has been very smooth. Maybe adding short video ads or experimenting with different landing page formats could be the next step, but we’re already seeing strong results