What evidence can you share that demonstrates the impact of the engagement?
We certainly saw a really good impact on what we were executing on. When COVID happened, we shifted the approach, and we’ve had good metrics on that as well. Obviously, some of those metrics are a bit cloudy right now; although we’ve brought on new clients, they’re not necessarily ordering at levels that they normally would. The short term is a bit unclear.
How did LookinLA perform from a project management standpoint?
They move very quickly and have met all of the deadlines. They’re very communicative, and we know what’s going on at all times. I’d definitely give them high marks. Other groups I’ve worked with on similar projects have left me in the dark, but it’s been the complete opposite with LookinLA; they offer high transparency.
They’ve provided us with software so that we can track things on dashboards and things like that. We also have regular meetings to review what the data is saying. They communicate through other programs that allow us to review and approve things. We also have a shared Slack room with them, so we can communicate instantly that way.
What did you find most impressive about them?
With projects like this, sometimes you’re working with one set of people that are trying to sell you, and then once they’ve sold you, they pass you on to another group that you have to start over with in terms of information sharing. That creates a really big disconnect. With LookinLA, I worked with them on ‘should we do it?’ and I’m still working with them on ‘now we’re doing it.’ There wasn’t anything lost in translation, and they didn’t hand me off to some other people to do the work.
Are there any areas they could improve?
We always want more clients than whatever we have, but I can’t think of anything constructive that they haven’t been able to do. They have certainly exceeded our expectations on every part of the project.
Any advice for potential customers?
Provide them with as much information as possible, but on the flip side, trust their instincts and the things that they want to do. They seem to be very adept and intelligent in figuring out what the right thing to do is. Sometimes it’s hard when you start a new engagement with someone to have a high level of trust, but they have been dead-on with everything they’ve done so far. I’d recommend hitting the ground running and not putting too many barriers in the way, because the faster they can move, the sooner you’ll see results.