What evidence can you share that demonstrates the impact of the engagement?
Customers don’t always know exactly what they want to purchase when they first begin looking. On the frontend we offer a lot of different program packages which correspond to a relatively finite number of fulfillment streams on the backend, which allows us to offer 50 different program sessions to customers without the overhead of running 50 standalone sessions. The systems and the features Loadys built for us has allowed us to grow our programs significantly, and we’ve been able to triple enrollment without hiring additional administrative staff.
How did Loadsys Solutions perform from a project management standpoint?
It’s been quite good overall. Sometimes I don’t need to work with Loadys much, whether it’s because we don’t have the budget for ongoing development projects or don’t have the need to add new features, and the project goes dormant for a while beyond support. They’re very good about ramping up when we need them, and they’re very responsive to our requests and needs.
We primarily use Basecamp for project management, and occasionally email. In the 10+ years I’ve been working with them, we’ve only had a handful of calls. We just talk when we need to get the full team on the same page as us on larger project modules so they can come up to speed and understand our approach and needs and how to implement the necessary business logic.
What did you find most impressive about them?
Whenever we have a critical need, they’re super responsive. For example, if we discover a weird bug that his been there for a long time, we can reach them. They gave us a phone number to text and call if it’s an emergency and they’ll be able to help, even if it’s on the weekend.
On less urgent things, they’re great at finding developer time when you need it.
Are there any areas they could improve?
If I’ve ever had a complaint, they’ve been able to fix it.
Do you have any advice for potential customers?
Try to get a realistic sense of what your budget is and what their estimate would be for getting the work done. They offer several options, whether it’s hourly or a flat 'project' rate. They’re pretty upfront about explaining the pros and cons of those options. So just make sure you’re on the same page so you can choose the approach that fits best with your needs and budget.
When hiring consultants there can be a steep learning curve to come up to speed on specific business logic, and it is helpful to remember that you aren't hiring a full-time developer onto your staff. Loadsys Solutions can only build what you describe to them, they can't be experts in the workflow or business realities of all of their clients. You'll want to begin the engagement with a cleanly formed idea of what you need, what you want, and a firm grasp of how you'll use the product in your day to day business. You should be prepared to play an integral part in the overall process because at the end of the day only you know what you need to meet your goals.