LIFT Agency

BACKGROUND

OPPORTUNITY / CHALLENGE

• Website revamp
• SEO positioning

SOLUTION

• High ratings
• Pricing fits our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

1. **Cutting-Edge UX/UI Design:** Lift Agency's expertise in UX/UI design is evident from the very beginning. Their team takes a user-centered approach, ensuring that every aspect of the website is geared towards providing an exceptional user experience. The designs they create are not only visually appealing but also intuitive and functional. 
2. **Collaborative Approach:** Working with Lift Agency is a collaborative and enjoyable experience. They listen attentively to your ideas and requirements, and their team is always open to feedback. This approach fosters a sense of partnership and ensures that the final product aligns with your vision. 
3. **Attention to Detail:** Lift Agency is meticulous in their work. They pay attention to even the smallest details, from pixel-perfect design elements to responsive layouts that function flawlessly on a variety of devices. Their dedication to quality is truly commendable.
4. **Timely Delivery:** In the fast-paced world of web development, timeliness is crucial. Lift Agency consistently delivers projects on time, and they are proactive in keeping you updated on the progress. This reliability is a significant asset, especially for businesses with tight schedules. 
5. **Custom Solutions:** Lift Agency doesn't offer one-size-fits-all solutions. They tailor their services to the unique needs of each project, which is particularly important in the ever-evolving field of web development. Whether it's an e-commerce platform or a corporate website, they adapt to your requirements.
6. **Client-Centric Focus:** The team at Lift Agency is passionate about ensuring client satisfaction. They go the extra mile to meet your expectations and offer ongoing support even after the project is completed. This commitment to client success is truly impressive. 
7. **Innovation:** Lift Agency stays ahead of industry trends and leverages the latest technologies. They continuously strive to provide innovative solutions that help your website stand out and remain competitive in the digital landscape. 

RESULTS & FEEDBACK

BACKGROUND

OPPORTUNITY / CHALLENGE

• Create an engaging and user-friendly website to showcase our diverse real estate portfolio.

SOLUTION

• Close to my geographic location
• Good value for cost

RESULTS & FEEDBACK

• Virtual Meeting
• Email or Messaging App

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

• Pricing fit our budget
• Good value for cost
• Referred to me

• implementing intuitive navigation
• optimizing the site for mobile responsiveness
• integrating an easy-to-use content management system

• A visually compelling and responsive website design that aligns with Contec's brand identity and ethos.
• User-friendly navigation and interface to facilitate seamless access to information about the company's services, projects, and expertise.
• Integration of a robust content management system to enable easy updates and additions to the website's content and portfolio.
• Implementation of effective SEO strategies to improve the website's online visibility and search engine ranking.
• Clear and concise presentation of project case studies, highlighting the company's successful structural engineering solutions and architectural designs.
• Provision of a contact portal to facilitate easy communication between Contec and potential clients, promoting increased engagement and inquiries.

RESULTS & FEEDBACK

• Increase in Website Traffic: Observing a significant boost in website traffic and user engagement metrics, such as page views, session durations, and low bounce rates, indicating improved user interest and interaction with Contec's online platform. 
• Enhanced Brand Recognition: Noting an increase in brand recognition and online visibility, potentially measured through an upsurge in brand mentions, social media engagement, and positive feedback from clients and industry peers regarding the new website design and user experience. 
• Improved Conversion Rates: Tracking an increase in conversion rates, including the number of inquiries and leads generated through the website's contact portal, indicating an enhanced ability to attract and engage potential clients interested in Contec's structural calculation engineering services.

• Virtual Meeting
• Email or Messaging App

BACKGROUND

Introduce your business and what you do there.

I’m the founder of an organization targeting CPA firms to help them provide value propositions for their clients besides simple accounting and tax work.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with LIFT Agency?

I needed someone to do product design for the software that we’re creating.

SOLUTION

What was the scope of their involvement?

LIFT Agency is doing the UI/UX design for a software solution we’re creating. The team uses Figma, and they’ve already finalized the first design phase. 

What is the team composition?

We work with Jean (Founder & Design Lead) and Silvia (Product Manager). Although a third person has been involved in the project, I haven’t engaged with them directly. 

How did you come to work with LIFT Agency?

They were highly recommended by a friend who’s a CTO and has used them in the past.

How much have you invested with them?

So far, we’ve spent under $25,000.

What is the status of this engagement?

We started working together in March 2022. They finished phase one in June 2022, and our partnership is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

LIFT Agency is really collaborative and strategic. They’ve found some gaps I hadn’t thought of and brought them to my attention, and I’ve absolutely agreed with their suggestions. They also came in on budget after phase one. 

How did LIFT Agency perform from a project management standpoint?

They’re very organized. During the first phase, we spoke every few days and had a collaborative process. We use Notion and Figma for project management. Although I struggled with Figma initially because I’m not tech-savvy, I could follow the team’s progress through it once I got used to it. Our communication is through Google Meet and email. 

What did you find most impressive about them?

LIFT Agency is super responsive, and their ability to keep on budget is outstanding. We’ve had some changes throughout the project where they identified some gaps, and they were still able to stay on budget through phase one. Moreover, the quality of their deliverables is exceptional. 

Are there any areas they could improve?

The only thing I’ve struggled with is using Figma. The team could have done a little training upfront to help me with that.

Do you have any advice for potential customers?

My advice is to be collaborative. You can’t be nonresponsive and just wait for the formal product; you should check in with LIFT Agency every few days.

BACKGROUND

SmartScripts is a state-of-the-art adherence management system that gives patients with multiple prescriptions a smarter, more personalized care experience.

OPPORTUNITY / CHALLENGE

We hired LIFT Agency for the product design of our software.

SOLUTION

How did you select this vendor?

We knew that they were the design team behind multiple successful healthcare & pharma digital products. They work for industry leaders such as Relias, Clinical Ink and Straightaway. We simply wanted to work with the best.

Describe the project in detail and walk through the stages of the project.

Our project had two broad objectives, one to deliver an adherence platform as a foundation for analytics and the second to deliver a patient engagement solution for patient outreach and self service. We collaborated with LIFT from the ideation phase onwards to clearly explain our business model, our client mix and new market opportunities.

LIFT and our product team then entered an iterative phase of exchanging prototypes and ideas before we finalized the designs for the analytics and patient UX/UI. When the sponsors were satisfied with the results, we approved the designs for implementation. 

How many resources from the vendor's team worked with you, and what were their positions?

We've worked with the founder and a senior designer.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Apart from outstanding interfaces, the team at LIFT Agency pointed out significant gaps in our processes that we were able to improve upon. As a result, our key metrics showed incremental improvement since launch.

How effective was the workflow between your team and theirs?

10/10. They have their processes well established, which makes the workflow very effective. We knew what they were working on at all times as they gave us access to design files where we could see progress in real-time and leave our comments. Their communication is outstanding, and so is their organization.

They prepared a Masterfile with all the info needed - from weekly plans and links to designs to meeting notes and much more, allowing us to get all the information we needed without bothering the project manager or having to comb through long email chains looking for relevant information.

What did you find most impressive or unique about this company?

They delivered high-quality and thoughtful work and their designs were outstanding. Beyond the aesthetic, usability and scalability, their designs consider marketing business principles. The project manager was always willing to go the extra mile and clarify questions and concerns in a meeting if needed.

Are there any areas for improvement or something they could have done differently?

We've worked with other UI/UX agencies before, and we must say that LIFT Agency is on top of their game. We are very happy with the work, and we are already talking with them about the next project - a redesign of our website.

BACKGROUND

Please describe your company and your position there.

I am the CEO of an IT consultancy. We consult, design and develop for clients to get better and more modern software products.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire LIFT Agency?

Our website became outdated and had to reflect all the optimization and growth our company went through in the first year.

SOLUTION

How did you select this vendor and what were the deciding factors?

We were looking for a very well experienced webflow agency. We wanted a professional partner that is extremely good in working out details.

Describe the project in detail and walk through the stages of the project.

After giving a brief on what we wanted Lift provided a figma design where we worked out the design details. Those were then translated to webflow and implemented in the live page. Lift was always forthcoming and experienced to give feedback on what might work or what could be a better solution.

How many resources from the vendor's team worked with you, and what were their positions?

In total there were three persons working on our project: the CEO, the project leader and expert, and a designer.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The outcome is our new outstanding website. This makes a very good impression for our clients and helps us a lot to gain new leads as well as represent our company for our employees.

How effective was the workflow between your team and theirs?

The project manager was always in reach and had a very low response time. It was a great experience.

What did you find most impressive or unique about this company?

I was blown away by the craftsmanship and the flexibility that they gave while always being true to their expertise.

Are there any areas for improvement or something they could have done differently?

I am completely satisfied with the way they worked.

BACKGROUND

Please describe your company and your position there.

Head of Sales at a Surf & Snow Travel Tech Company

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire LIFT Agency?

We are a surf and snow travel agency with a high traffic website. We invest heavily in good, original content creation and SEO, attracting thousands of potential customers every month. However, the conversion rates were really low. After studying the situation, we realized that the exit rate from our contact page was too high.

It seemed that clients were not finding what they were expecting, so we hired LIFT Agency to study the case and design a better checkout process.

SOLUTION

How did you select LIFT Agency?

We searched for top UX/UI agencies, and LIFT Agency appeared in the top 10 on multiple websites along with a few other design agencies. So we reached out to three and ended up choosing LIFT because we felt an instant connection and mutual understanding with their team.

Describe the project in detail and walk through the stages of the project.

We asked them to design a safe and easy booking checkout experience. First, they created the flow (the UX) and the wireframes. They are very accurate about the theory; no elements were placed at random - they knew exactly what to do to get the highest possible conversions.

Once the process and the wireframes were approved, they started working on the interface. In our case, the website was already built, meaning they had to follow the style, but they did a great job with it.

How many resources from the LIFT Agency team worked with you, and what were their positions?

We’ve been in touch with two people. The first contact was with the CEO. he ensured that both companies were a good match, that we were in line, and that they could deliver high standard work. Then, once the proposal was approved, we communicated with the project manager, who we already knew from the meetings with the CEO prior.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We started receiving more leads than ever before. Our sales representatives had better info about potential clients, and as a result, our conversion rates increased by 300% in the first month.

How effective was the workflow between your team and theirs?

Very effective. We assigned a product manager to be in touch with their project manager. We didn’t have any issues. They are very responsive and communicate clearly. You can tell that they are on top of their game when it comes to technical expertise. They offered an objective professional opinion throughout the whole process, always listened to our concerns, and found solutions to accommodate our needs.

Regarding scheduling and time management, everything went according to their proposal with no delays.

What did you find most impressive or unique about this company?

The work they deliver and how they do it is impeccable. We already knew that LIFT agency was considered one of the best UI/UX Agencies and after working with them, we saw why.

Are there any areas for improvement or something they could have done differently?

The short answer is no. Long answer, (if I had to say something) their waiting times. We got the chance to work with them because one of their projects got postponed. But I know that they are usually pretty booked. I hope they are considering expanding ;)

BACKGROUND

Introduce your business and what you do there.

I’m the COO and co-founder of Buho Pay, a company that centralizes the order and payment processes for restaurants and small–medium-sized businesses.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with LIFT Agency?

We needed someone to help us with web development and design.

SOLUTION

What was the scope of their involvement?

LIFT Agency is our primary partner that generally provides us with web development and design services. Each project starts with an initial discussion of the requirements, followed by a creation of the roadmap and the actual site development.

As a collaborative measure, we would have someone else design the layout of our websites in some instances, which LIFT Agency will incorporate into the coding.

Furthermore, they help us with our social media efforts and are currently providing us with maintenance and support.

What is the team composition?

We work with the owner, project manager, and lead developer.

How did you come to work with LIFT Agency?

LIFT Agency was referred to us by a mutual friend. We chose to work with them because they were already honest and helpful during our initial interaction.

How much have you invested with them?

We’ve spent around $100,000.

What is the status of this engagement?

Our ongoing partnership started in November 2020.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’re still working on the final product, but LIFT Agency has been helping us mitigate risks and bugs on the software and implement new features to improve our product. Their team is very customer-centric and clients are very pleased with what they’ve delivered so far.

In terms of quantifiable results, we had one case study where our product helped a particular business quadruple the number of orders they received that they were able to easily process.

How did LIFT Agency perform from a project management standpoint?

Their project management has been amazing despite our issues with time zone differences. There were times when our platform was down so our clients couldn't really operate their businesses.

Despite all that, they always try to be receptive to our needs and they consistently stay on track regarding our timelines and budgets — this has been especially beneficial to us as a startup with limited funding.

We typically communicate through Slack and Google Meet, and they use Asana to manage the project.

What did you find most impressive about them?

Their strongest point is definitely their design services.

Are there any areas they could improve?

Apart from the time zone differences, they could maybe hire a dedicated development resource who can translate coding language professionally.

Do you have any advice for potential customers?

If you want a team that will collaborate with you on your development project, I would advise working with LIFT Agency — but make sure you have someone on your team who can manage the entire project to avoid unexpected results.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of Vectron Biosolutions AS, a biotech company. We offer services and technology for protein production to the pharmaceutical industry.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with LIFT Agency?

We needed to develop a modern web page that better represented who we are.

SOLUTION

What was the scope of their involvement?

LIFT Agency developed our web page using Webflow. We’ve just finished, and we’re considering using them for some additional projects that are in discussion right now.

What is the team composition?

We’re in contact with the project manager and the CEO.

How did you come to work with LIFT Agency?

I searched on Google for the best web pages of 2021. I was looking for an agency recognized for developing web pages from our industry. In the end, I reached out to five companies including LIFT Agency, and I decided to use them as our developer.

How much have you invested with them?

We’ve spent €18,000 (approximately $20,000 USD).

What is the status of this engagement?

We started working together in August 2021, and our relationship is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Since we launched the website in November, we’ve received four customer requests. In the 12 months leading up to that, we only had one request, so we’re very satisfied with the job they’ve done. The result is exactly how we wanted it to be.

How did LIFT Agency perform from a project management standpoint?

The project manager is fantastic. I have an erratic work schedule — I send out emails late, early in the morning, and on weekends. However, they always respond quickly. They’ve been very eager to meet the deadlines and are accessible at all times. We have regular meet-ups, and they’re very diligent in communication. Moreover, they always make sure that they address any questions we have.

We communicate over Zoom and email. They also send me links on Figma to see the development progress and look at early prototypes.

What did you find most impressive about them?

Their communication is impressive. Also, they’re always willing to do better and eager to listen to us and change things accordingly — even more so than many of the larger companies. Overall, LIFT Agency has shown a startup mentality in some ways, and they’ve gone beyond expectation.

Are there any areas they could improve?

There are always subjective preferences for design, so there have been some instances where we didn’t like the design they came up with. We’d tell them we needed to design something else, but that’s not a criticism toward them. The results are fantastic, and we’re very pleased.

Do you have any advice for potential customers?

Working with them is a great experience.

BACKGROUND

Please describe your company and your position there.

I am the Design Lead in Circles.Life, a fully digital telco with headquarters based in Singapore and presence in other markets such as Australia and Taiwan.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Lift Agency?

We partnered with Lift to do up a new website design for a latest venture of ours into the B2B space.

SOLUTION

How did you select this vendor and what were the deciding factors?

We were impressed by their own corporate professional website and wanted them to inspire us as well

Describe the project in detail and walk through the stages of the project.

We created concepts internally and discussed details with regards to flow, structure, content and architecture of information together, after which we proceeded to mock the pages up. After a few rounds of iteration, the team got the gist of the brand and really came up to speed with the page designs.

How many resources from the vendor's team worked with you, and what were their positions?

We worked with a few designers as well as the design lead.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Design handoffs were clear and clean, demonstrating professionalism and adds to their credibility of work.

How effective was the workflow between your team and theirs?

It was seamless where both teams were hard at work on the same file and working alongside, ensuring that comments were given and comments were taken at the good pace to ensure completion.

What did you find most impressive or unique about this company?

They have the ability to accommodate to the needs of the company and ability to deliver with high quality designs at the end of the project.

Are there any areas for improvement or something they could have done differently?

None, it was a good experience!